Customer Experience

Drive customer success with OpenText Experience Cloud 24.2

Customers are at the heart of every thriving business.

April 15, 2024 4 minutes read
How communications can fuel a customer-centric culture

How communications can fuel a customer-centric culture

Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated in corporate circles. But the…

November 8, 2022 3 minutes read
Fuel digital customer journeys with hyper-personalized communications

Fuel digital customer journeys with hyper-personalized communications

Communication is an essential ingredient when it comes to building strong customer relationships. Take yours to the next level by transforming customer communications into exceptional…

October 4, 2022 3 minutes read
Boost agility by unifying content and data for true omnichannel experiences

Boost agility by unifying content and data for true omnichannel experiences

Post-pandemic, companies are still looking for magic agility beans to keep up with the breakneck pace of digital transformation. Executives and business leaders want to…

October 4, 2022 3 minutes read
Take a total experience approach using DXM

Take a total experience approach using DXM

Companies are rapidly adapting to demands for new digital experiences as part of the next normal after two pandemic years. Enhancing customer experience and improving…

October 4, 2022 3 minutes read
Civil servants are the key to building trust in government

Civil servants are the key to building trust in government

Governments throughout the world are stepping up efforts to modernize digital services to citizens. For example, in the U.S., executive order 14058 on Transforming Federal…

September 28, 2022 6 minutes read
 Transitioning to a sustainable energy future

 Transitioning to a sustainable energy future

Around the world, energy costs are spiking to record-high prices and aren’t expected to subside anytime soon. In fact, according to the World Bank, the…

September 26, 2022 4 minutes read
Climate innovation: How OpenText customers are opening creativity to save the world

Climate innovation: How OpenText customers are opening creativity to save the world

At OpenText, our purpose is to power and protect information to elevate every person and every organization to gain the information advantage to make faster,…

September 20, 2022 3 minutes read
IDG survey: how marketing services firms are meeting communications challenges

IDG survey: how marketing services firms are meeting communications challenges

Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges of Marketing Communications Delivery,” it…

September 13, 2022 2 minutes read
Every individual interaction is the one that matters

Every individual interaction is the one that matters

According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy holds the US Department of…

September 12, 2022 4 minutes read
3 top priorities for consumer goods companies

3 top priorities for consumer goods companies

The consumer goods industry is being rapidly transformed by multiple, irresistible forces. External market realities driven by Covid-19 and supply chain disruptions have led to…

September 12, 2022 4 minutes read
Department of … huh? U.S. county models citizen services after consumer sites

Department of … huh? U.S. county models citizen services after consumer sites

How many homeowners know about their local Department of Public Works? Or, to rephrase, are you aware that the city or county department that handles…

September 8, 2022 3 minutes read
Practice proactive communications using customer insights

Practice proactive communications using customer insights

We’ve been discussing communication requirements that reflect a new business reality after years of pandemic-related upheaval. Is your company maximizing the value of first party…

September 6, 2022 6 minutes read

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