Have you ever been presented with stack of financial documents plastered with sticky notes and felt confused about where to sign and overwhelmed by the…

Please give us a quick introduction to the South African Social Security Agency (SASSA). What does the organization do?  SASSA is responsible for supporting some…

Businesses strive to compete in today’s market by exercising cost leadership and delivering a winning proposition. Success lies in the organizational knowledge and data locked…

The digital world has been growing exponentially since at least the 1940s and our appetite for content isn’t slowing down. Statista predicts the volume of…

As the U.S. House of Representatives transitions to a new set of leaders, I can reflect upon my experience going through three Administration transitions as…

The modern workplace expects more “jack of all trades” than specialists. It’s not a new phenomenon in traditional customer communications management (CCM) for an individual…

With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As we move into 2023, FSIs…

The retail and consumer goods industries continue to evolve at a rapid rate.  Overall, 2022 retail holiday spending grew 7. 6%, according to Mastercard SpendingPulse. …

The pandemic has precipitated a fundamental shift in the way citizen services are delivered. In the past year, governments have made strides towards improving citizen…

Healthcare organizations face another challenging year in 2023, as many struggle to answer the high demand for care. In the last few months, health systems have…

Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor to the Great Resignation.   Quiet…

Thanksgiving, Black Friday, Cyber Monday, Giving Tuesday and the lead-up to the holidays are a busy time for everyone. As consumers spend more time on…