Analytics & AI
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Unlock insights from dark data with semantic search
“Data is the new oil – and that’s a good thing.” Today, organizations store vast amounts of institutional knowledge in…
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Announcing OpenText AI & Analytics CE 21.4
OpenText™ Cloud Editions (CE) 21.4 features some exciting updates across the OpenText enterprise applications ecosystem, including significant enhancements to our…
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Machine learning in cybersecurity
Today’s networked world makes every system an easy target for cyberattacks. Automated tools make it easier for attackers to execute…
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Announcing OpenText AI and Analytics CE 21.3
The amount of content and data available to organizations is ever-increasing. It’s reached a point where 95% of businesses consider…
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Introducing OpenText Magellan Risk Guard
The amount of information stored in business systems is increasing exponentially – particularly in the form of unstructured data such…
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Enrich EIM solutions with business intelligence
Changing business priorities require your organization to focus on optimizing for efficiency to ensure positive impact to the bottom line.…
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4 reasons why technology is vital—during and after ‘unprecedented’ times
Organizations rely on information to anticipate trends, take advantage of new opportunities, and succeed in today’s world. As organizations around…
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Empowering organizations to rethink the future with artificial intelligence
Guest blog by David Schubmehl, Research Director, Conversational AI and Intelligent Knowledge Discovery, IDC 2020 was a difficult year for…
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Announcing OpenText AI and Analytics CE 21.2
As the amount of information businesses could use continues to build, it is rapidly surpassing our human capacity to be…
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Supercharge your contact center with real-time speech analytics
Customer satisfaction, more than ever, has become a key metric for measuring business success. The quality of your products and…
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Announcing OpenText AI and Analytics CE 21.1
Cloud computing is of ever-increasing prevalence and importance for businesses around the globe, and management and optimization of these environments…
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How remote workers can gain valuable insights using Magellan BI & Reporting
As more people work from home far from colleagues and training manuals, software used to make critical data-driven decisions must…
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Navigating business recovery with AI
With the dramatic changes brought on by COVID-19, businesses are having to adapt to remote working, reduced budgets, and remaining agile as they undertake massive…
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Announcing OpenText Magellan CE 20.4
More than ever, organizations are looking for certainty in uncertain times. The ability to access information, gain actionable insight and…
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What’s new in OpenText AI & Analytics Cloud Edition (CE) 20.3
Organizations are facing a common challenge in the information era, with data being generated and stored at an exponential rate…
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Ever wonder why information matters in train safety?
That anyone should be injured or killed in a transportation accident is a tragedy. Trains carry billions of passengers and…
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Being data-driven in the experience economy
Guest blog by Sheryl Kingstone, Research Vice President & General Manager – VOCUL, 451 Research. Significant disruption across industries and…
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Feature engineering in machine learning – part 3
In the first part of this series, we covered different types of data in Machine Learning, their mathematical interpretation and…
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Understanding the ethics of AI
In 2018, Elaine Herzberg was killed in what is believed to be the first pedestrian fatality by an autonomous vehicle. …
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What if today’s contact center technology existed a quarter of a century ago?
Some 26 years ago, I was a tech support representative working at a call center for a prominent software company.…
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