Information Management

Why open source should drive AI development in Life Sciences

We stand on the verge of a revolution in Life Sciences. Artificial Intelligence (AI) has the power to change everything.…

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Essential reading: Gartner Magic Quadrant for Content Services Platforms

The wonks at Gartner have just published their annual assessment of the ECM sector. While every year’s Magic Quadrant provides…

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Endless Aisle puts focus on better inventory management

In my last blog I looked at Endless Aisle for a customer experience perspective. This time, I’d like to concentrate…

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While oil and gas merger and acquisitions grow, IT is a risk

In my previous blog I covered the growing role of strategic alliances in the oil and gas sector. This time,…

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Customer communications management

Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was…

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Qfiniti and Enterprise World 2018

If you joined the Qfiniti team for the massive OpenText user event in Toronto this summer, thank you, and we…

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Customer experience in practice

We are all customers and we all have experiences. Customer Experience in Practice is a common-sense look at how we…

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Improve customer experience with a little improvisation

While I enjoy TV shows like “Whose Line is it Anyway” that use improvisation techniques to deliver some fun comedy…

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Connecting content to your digital business

On July 11, 2017, a record crowd of content management professionals took in the ECM Track Keynote at Enterprise World.…

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Personalizing OpenText Content Suite and Extended ECM in 5 easy steps

Role-based personalization is all about delivering content and functionality that matches the needs of specific job roles, with no effort…

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ECM keynote at EW17 captured the future of ECM

It has been a very busy first half of 2017. Six months framed by the addition of the Documentum family…

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Endless Aisle can delight both customer and retailer

In the new world of omnichannel retail, the line between online and offline is blurring for customers. They expect a…

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Flexible capture options are the ECM secret sauce

One of the strengths of OpenText™ ApplicationXtender is that it offers multiple ways of ingesting information. The capture types range…

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The cloud is enabling digital disruption

In the past, technology has been fundamental in helping organizations reduce costs and increase productivity. These days it’s enabling digital…

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Real world evidence: a concept whose time has come?

The 21st Century Cures Act, passed by the US Congress late last year, marks a hugely significant moment for the…

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Technics to iTunes – a “different spin” on legacy decommissioning

My friend Mark was a famous DJ in the 1990s. He made his living generating the soundtrack to a million…

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GDPR – the facts

There are now just over nine months until the day on which GDPR applies to all organizations across the EU…

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Content and context must drive personalization in retail

Here’s an insight into me: I’m not the same person I was yesterday. I’m not hugely different but in subtle…

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Strategic alliances put onus on capabilities and collaboration in oil and gas industry

In my last blog I looked at how the new reality on low oil prices has led companies to focus…

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ECM isn’t just for enterprises

Information is the garden that feeds your organization – it doesn’t matter if there are 10 employees or ten thousand.…

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