Information Management

Viewing and collaborating on files doesn’t have to be painful!

Do any of the following scenarios sound familiar? The impossible-to-open file Your manager sends you a file (in email, of…

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The real magic is anticipating customer need

There is something ‘cool’ or futuristic about not having to pull out your wallet to pay. As the idea has…

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Velocity of change and the digital revolution

We are all customers and we all have experiences. Customer Experience in Practice is a common-sense look at how we…

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Deliver even more effective multichannel communications with Exstream 16.3

As much as I love living and working in a digital world, there are still certain things I like to…

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Puget Sound Energy achieves award-winning content management and customer engagement

What happens when you successfully modernize customer communications and deliver a centralized SAP-integrated content management solution?  You create a superior…

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OpenText InfoArchive takes a big integration step

When I think about OpenText™ InfoArchive, I tend to focus on the value of information, both content and data. The…

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Make the most of your Single Page Applications with TeamSite 16.3

Do you like using Single Page Applications as part of your website design? They are pretty cool aren’t they? And…

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TerraLink: Building a corporate knowledge bank powered by OpenText eDOCS

TerraLink is a leading IT systems integrator, helping organizations leverage technology to manage and secure their enterprise content. It comes as…

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Automating the digital media supply chain

All those pictures that you see on websites, on digital signs at the mall, or even on the packaging for…

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Telenor boosts customer communications with OpenText

Brand consistency has a huge impact on brand awareness, which helps to drive understanding and loyalty among customers. So how…

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How my Apple Watch gave me a window into a world of IoT in Retail

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. IoT is a network…

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Creating a game plan for effective agent coaching

Fifteen seconds left on the clock. The team is down by 2 points. The coach of this basketball team has…

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OpenText File Intelligence

Essentially, all organizations need to find and manage content for information governance or regulatory compliance and also for internal or…

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Can government move from a service to an engagement delivery model?

There has been a great deal written about Citizen-centric government and the role of personalization in service delivery. Pretty much…

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How to decommission legacy application using OpenText InfoFusion and InfoArchive

Saving cost and company resources by decommissioning legacy applications sounds tempting. but how simple is it to execute the plan?…

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Property and Casualty Insurance needs modernizing

Last year when I was in the process of buying a new house for my family, a home owners insurance…

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Enterprise Discovery just got better: EnCase joins Axcelerate at OpenText

On September 14, 2017, OpenText completed its acquisition of Guidance Software, makers of EnCase. EnCase and the Guidance team now join Axcelerate and the Recommind…

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What’s new in EP3 for the Ecosystem

Wow – it was almost exactly 6 months ago that I wrote about the launch of our EP2 solutions for…

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Content Services EP3 updates

Release 16 EP3 is the third Release 16 enhancement pack and will become generally available on October 31, 2017. OpenText…

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So what’s new with Low-Code?

Low-code platforms are the big news in process automation and transformation right now. They have grown from tools for simple…

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