Information Management

Enterprise Content Management

Collaboration made easy through seamless editing and co-authoring

After working for 18 years at a technology company deemed market leader in Content Services, one would expect that my…

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Discovery

Kickstart your GDPR program

The role of Data Discovery in General Data Protection Regulation (GDPR) compliance is the essential first step to building a…

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Enterprise Content Management

Agility streamlines operations with OpenText

When logistics management is your business, the smooth flow of data is essential to ensure your customers have visibility into…

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Customer Experience Management

How to decrease shopping cart abandonment using AB testing

One of the most common challenges e-tailers face today is high cart abandonment rates. According to a 2017 Baymard study, the average…

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Business Process Management

Preparing for Brexit: six steps HR can take now

Have you ever transferred 100% of the workforce to another country with different employment laws? Well, that’s not too far…

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Business Process Management

OpenText and Documentum – a year of progress in Energy and Engineering

As we reach the first anniversary of the OpenText purchase of the Documentum family, I thought it was a good…

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Customer Experience Management

What is a content management system (CMS)?

The names (and acronyms) may be similar, but there’s a huge difference between the different solution sets that can fall…

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Analytics

Four important questions that AI can help retailers answer

In my previous blog, I looked at how quickly Artificial Intelligence (AI) is rapidly becoming a part of the retail…

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Customer Experience Management

Next-Generation quality monitoring for the contact center

Coaching employees to deliver an amazing customer experience isn’t as easy a pat on the back and a “that-a-boy” comment…

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Enterprise Content Management

2017 capture technologies review and predictions for 2018

Let’s start by reviewing 2017- a year in which capture technologies fully emerged from the mailroom and developed into applications…

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Customer Experience Management

OpenText debut on Gartner Magic Quadrant for Workforce Engagement Management for Qfiniti solution

The OpenText team is proud to announce its arrival to the Gartner Magic Quadrant for Workforce Engagement Management (WEM) for…

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Digital Transformation

Is mobile first government the way forward in 2018?

In my previous blog I identified mobility as one of the key tech trends for government in 2018. The concept of…

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Enterprise Content Management

One year at OpenText for ApplicationXtender

In our first year as part of the OpenText™ Content Services group, we released three updates as well as planning…

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Compliance

Data discovery: the first step to GDPR compliance

We’re now less than five months away from the required compliance date of the EU General Data Protection Regulation (GDPR).…

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Analytics

The top trends for manufacturing in 2018

We’re now well into 2018 already,  but I thought it was still worth putting together a blog on the trends…

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Enterprise Content Management

LEAP makes perfect fit in OpenText™ cloud services strategy

It’s been one year now since we announced our acquisition of Documentum, InfoArchive, Captiva, and LEAP SaaS Platform and Applications.…

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Cloud

How to choose the best CEM software in 2018

In my first blog, I discussed Customer Experience Management (CEM) and the benefits that an effective CEM platform offers organizations…

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Compliance

How ECM solutions are keeping pace with a new generation

The way we work—the way we access, use, share and collaborate on business content—is undergoing a massive transformation. Workers today…

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Compliance

GDPR – stop delaying, it’s time to get to work

In the regulatory compliance world, a lot has been written over the past two years introducing organizations to the new…

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Customer Experience Management

Applying Digital Asset Management to improve manufacturing operations

Let’s face it. Some sections of the manufacturing industries have been slow in adopting a customer-centric approach to their business.…

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