Information Management

ECM isn’t just for enterprises

Information is the garden that feeds your organization – it doesn’t matter if there are 10 employees or ten thousand.…

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Oil prices place the focus firmly on profitability

As the price of brent oil hovers around $50 per barrel and debate rages whether it is set to rise  or…

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Overcome record-keeping and regulatory compliance

With HR regulations in a constant state of flux, organisations must balance record-keeping etiquette with healthcare reform, tax codes, and…

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OpenText Exstream recognized as industry leading solution

It is always nice to be recognized, and the OpenText Customer Experience Management team was delighted to learn that OpenText…

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OpenText brings AI-powered search to eDOCS

What’s your company’s information worth? What’s your time worth? Content Management today is more than corralling enterprise data into the…

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OpenText WFO team welcomes Laurie Shook

Just as the strength of our contact center cloud offering for WFO gains momentum in the market, the OpenText™ Qfiniti…

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Is omnichannel retail turning conventional wisdom upside down?

It’s not difficult to find a news story saying retail is dead – that retailers should just close their brick…

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Qfiniti: WFO Provider of the Year

Each year the IQPC Call Center Week Excellence Awards honor, recognize and promote the most innovative call center solutions and…

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Margin rule reprieve…too little, too late!

If you work in financial markets, March 1st was supposed to begin a sea-change for margin requirements. The Commodity Futures…

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Events recap and six month update from the SAP EcoSystem

Six months ago, following a week spent at SAP’s FKOM event, I wrote a blog highlighting the top 3 strategic…

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Shared services – a tale of hope for government

The Shared Services Coalition says that using the shared service model can save $50 billion each year for the US…

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Toronto reflections on Enterprise World 2017

The view from my hotel window across downtown Toronto was spectacular, but I didn’t get to enjoy it that often.…

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Fujitsu chooses OpenText Exstream to power new proposal tool

In 2015, Fujitsu realized that their CRM system was no longer meeting their needs. So what do you do? While…

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My top 3 takeaways from Enterprise World 2017

Last week saw the annual gathering of the OpenText community at Enterprise World 2017. As always, it was a treat…

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Funds – racing to become MIFID II compliant by 2018!

The deadlines are coming quick and fast, this month being no exception! With member states already required to have implemented…

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SQLBase 12.1 enhanced database automation

Software solution providers are always looking to increase deployment and maintenance automation. They want to minimize deployment, configuration and maintenance…

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AppWorks Low-Code: opening up new business opportunities for partners

Less Code, More Benefits Over the past year, the adoption of low-code development has picked up. We’ve seen it in…

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Simplify HR shared services with OpenText People Center

Your employees—and prospective employees—shop on Amazon.com, travel to job interviews using Lyft, and deposit paper checks (if they ever see…

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Quality and innovation from bench to clinic: the role of integrated quality management

In my previous blog I looked at the role of data integrity. In this blog, I’d like to focus on…

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When customer experience needs to get physical

It all started with a drip of water. You know that moment when you open the fridge door and feel…

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