Humans are social creatures—we were born to be socially connected and we understand the world, and ourselves, better when we are in relationships with others. We need feedback from all sorts of people to help see the bigger picture and make better decisions. Similarly, organizational processes need information from a wide variety of sources to operate effectively and efficiently. If they can’t easily access that information because it’s isolated on data islands, it can cause the enterprise to suffer.
Islands are for vacation, not for data
If you see that your sales are slowing over the past six months, but your staff headcount in customer service is increasing to deal with service issues, how easily can you discern patterns from all your data sources as to why this might be happening?
When you dig into your CRM system, can you see if there are recurring problems with a product originating from a specific manufacturer? When you sift through Microsoft® Outlook®, can you see if anyone has sent any proactive communication to customers about this? If you flip over to Microsoft Teams, can you see if any service reps have mentioned this issue—or are the service requests hidden in some SharePoint® file?
Truth is, it’s impossible to get a full view of what’s going on in your business if doing so means digging around in various data silos, constantly switching from one application to another and piecing together bits of information. The business is suffering if you are constantly stitching together a patchwork of information to find the critical things you need to pay attention to.
Connect content to bridge islands of information
When you connect content and provide it in context, you fuel more informed decision making by bridging the islands of information. When you connect the content you have created in Microsoft Office 365™, Outlook, Microsoft Teams, and have stored in SharePoint, to the processes you use daily to run your business, such as CRM, ERP and HCM, you enable your workers to gain a better understanding of customer needs and opportunities, streamline your critical business operations and have a 360-degree view of your business.
A picture tells a thousand words, so get a hands-on look at how this works with this click tour or learn how Jemena, a leading Australian gas and electricity company, connected content and context to fuel their business efficiencies and empower their staff with OpenText™ Extended ECM for Microsoft® Office 365™.
To learn more
OpenText has a family of products that works with the Microsoft platform. The flagship products are:
- OpenText Extended ECM for Microsoft Office 365
- OpenText Content Suite Platform Add-on for Microsoft Office Online, allows users to directly edit documents in the Office Online Web apps from Content Server or Extended ECM. This solution also enriches the Extended ECM for SAP (Fiori) and Extended ECM for Salesforce solutions.
- OpenText Application Governance & Archiving for Microsoft SharePoint (also known as AGA for SharePoint)
- OpenText Extended ECM for Microsoft Dynamics 365
- OpenText™ Documentum Connector for Microsoft SharePoint
- OpenText™ Content Connect – Check out this internal 6-min video for an overview of Content Connect.