Partner innovation in action: Extending OpenText Core Content Management

For the first time, we invited our partner community to take part in the OpenText™ Core Content Management Partner Innovation Showcase, challenging them to share solutions, integrations, and use cases built on OpenText Core Content Management. The goal was simple: Move beyond talking about extensibility and show what it looks like in action.

The response demonstrated just how broad those possibilities can be. We received nine submissions from partners in Australia, North America, across the EU, and Norway. With limited time on stage, we selected four innovations spanning trade compliance, insurance claims, Microsoft Dynamics 365 integration, and insurance process transformation. While each partner tackled a different business challenge, a common theme emerged: The platform provides the foundation, but partner expertise and ingenuity bring new possibilities to life.

One platform, many possibilities

OpenText™ Core Content Management provides an intelligent content foundation for the AI-first enterprise.It brings together capabilities spanning document management, information governance, process automation, and collaboration, along with OpenText™ Content Aviator™ agentic AI assistant, and native integrations to multiple leading applications workers use every day, including Microsoft 365, SAP®, Salesforce, Google Workspace, and Guidewire. But the platform is also designed to be extended.

Open APIs and UI widgets enable integration. No-code and pro-code workflows facilitate automation. Ready-to-use configurations available out of the box can be adapted to specific use cases. And OpenText™ Aviator™ Studio gives customers and partners a platform for building and orchestrating AI agents.

The Partner Innovation Showcase gave us an opportunity to see what happens when those capabilities meet the industry expertise, technical knowledge, and creativity of our partners. OpenText partners demonstrated examples of how they are extending SaaS content management in four key areas: trade compliance, insurance claims, Microsoft Dynamics 365 integration, and application modernization.

Applying AI to the complexity of global trade

International shipping generates a lot of documentation, and organizations need to be able to connect that documentation to the right shipment, declaration, and business context. Deloitte demonstrated Clearance, a concept designed to help organizations manage that complexity and support trade compliance with AI.

The solution brings orders, shipments, declarations, and supporting documents together in linked OpenText Core Content Management workspaces. APIs connect SAP and GTS business objects with the relevant content, while workflows and records management support exception handling, retention and, audit trails. 

Here’s where AI helps reduce complexity and eliminate previously manual tasks: OpenText Content Aviator can extract metadata and enable users to ask questions about supporting evidence, while an agent created using OpenText Aviator Studio can apply document rules and identify documentation gaps.  The Clearance solution is a great example of an important principle for enterprise AI: AI becomes more useful when it has access to governed information and the business context surrounding it.

Putting agents to work on insurance claims

Reva Solutions took agentic AI into another content-intensive environment: insurance claims. Its Claims Express solution targets workers’ compensation and other insurance scenarios where teams must process large volumes of documents accurately and quickly. The solution combines OpenText™Core Capture, OpenText Core Content Management, advanced workflow, and human review with OpenText Aviator Studio and integration into claims applications such as Guidewire ClaimCenter.

Instead of asking AI simply to summarize a document, the approach applies AI to work within the claims process, where document handling, sensitive information, and business decisions intersect. The solution is designed to reduce claims processing time, address sensitive content, apply security and privacy policies, and automate submissions, corrections, and decisions. 

The Claims Express solution illustrates that agentic AI enables workers to move beyond finding and understanding to acting on information. When agents work with governed content and workflow, they can become part of the business process itself.

Bringing content into the flow of work

Not every innovation starts with AI. Contesto focused on a challenge familiar to many organizations: Business processes run in one application while the documents supporting those processes live somewhere else. Organizations may run finance, operations, sales, and customer service processes in Microsoft Dynamics 365, while relevant content is scattered across repositories, email, and collaboration tools. The result can be more searching, application switching, and effort spent finding the right information.

Contesto’s integration connects Microsoft Dynamics 365 directly with OpenText Core Content Management. Business workspaces are associated with objects such as customers, vendors, orders, and service cases, allowing users to access and manage governed content without leaving Dynamics. OpenText Core Content Management handles security, governance, and lifecycle management behind the scenes.

Contesto’s innovation illustrates two principles that apply to all Core Content Management integrations, both native and partner built. First, content belongs where business happens. Second, integration can become a starting point rather than the destination. Once content is connected to its business context, organizations can layer in capture, automation, and AI to help users extract information, ask questions about documents, and identify potential exceptions.

Modernizing the content foundation for insurance

AmeXio Group showed another side of innovation: creating the content foundation for broader business transformation. AmeXio showcased how an insurance provider is undertaking a step-by-step modernization of its application landscape, including its insurance platform, CRM, ECM and archiving, customer communications, integration layer, and data platform. The requirements included cloud-native SaaS, integration, security and compliance, support for high-volume document processes, and a foundation capable of supporting future AI innovation. 

Business workspaces provide the structure that connects that content to customer, policy, and claims context, helping the insurer manage information as part of the business rather than as an isolated repository. AmeXio’s innovation highlighted a principle reinforced throughout OpenText World: Before organizations can take advantage of automation and AI, they need a modern, scalable, and governed content foundation.

Different challenges. One extensible foundation.

Trade compliance. Insurance claims. Microsoft Dynamics 365. Application modernization. The solutions could hardly be more different, but that’s exactly what made the Partner Innovation Showcase so interesting.

Across the four examples, three themes emerged:

• Context matters. Content is more valuable when connected to the customer, shipment, policy, claim, order, or other business process it supports.
• AI is moving closer to work. We’re seeing AI evolve from helping users find and understand information to agents that can participate in document-centric processes and automation.
• Ecosystems multiply the value of platforms. Partners bring industry knowledge, implementation expertise, technologies, and ideas that address requirements no single platform could anticipate on its own.

The four solutions presented on stage represented only part of the story. Nine partners submitted innovations from around the world, demonstrating just how many ways our ecosystem is finding to extend the value of OpenText Core Content Management.

The platform is the foundation. Partner innovation brings it to life.

To every partner who answered our invitation, shared an idea, built a demo, and showed us what’s possible, thank you. We are excited to see where you take OpenText Core Content Management next.

See what an extensible content foundation can do for your organization.