Creating a new normal for operations and maintenance

Operations and maintenance teams in asset-intensive industries such as utilities, resources, oil and gas, chemicals, and metals and mining are learning to live in the…

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Phil Schwarz

July 8, 20232 minute read

Image of an oil refinery at night.

Operations and maintenance teams in asset-intensive industries such as utilities, resources, oil and gas, chemicals, and metals and mining are learning to live in the new normal that recent events have forced on all of us.

These teams must venture into the field to run and repair the assets and infrastructure that we all rely on, such as chemical plants, refineries, LNG plants, pipelines and power plants. These teams need quick access to correct and up-to-date engineering and process documentation to reduce the time they must spend in the field, and they definitely don’t want to waste time going into the office to try to find paper copies. For many, digital documents are looking better and better.

For example, by simply integrating the relevant engineering and process documents right to each asset, location, and work order in their enterprise asset management (EAM) application, they can quickly find just the content they need. No need to carry around paper copies or try to search in several other systems and file shares.


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In order to help our customers provide their field workers with easy access to these digital documents, OpenText™ has added an iOS and Android smartphone mobile application to our OpenText™ Extended ECM platform for both existing customers and new customers. Here is a demo showing how this mobile application can be used by operations and maintenance in the field.

These teams have faced many challenges over the years and they have learned to be resilient. The following video shows how they can use OpenText™ Extended ECM for Engineering connected into SAP Plant Maintenance to make their jobs faster and easier.

If you would like to learn more about how Extended ECM for Engineering provides immediate access to content inside SAP Plant Maintenance, please visit our website. To learn more about OpenText solutions for specific industries, visit our Industry website.

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Phil Schwarz

Phil Schwarz is the Industry Strategist for Energy at OpenText. With two decades of energy industry experience, Phil has become a trusted SME, having supported operators, EPCs, service providers, and OEMs across the entire value chain. Phil is an engineer by education and has a MBA, M.S. in Economics, and a Graduate Certificate in Smart Oilfield Technologies. He resides in the Anchorage, Alaska area and loves to hike and enjoy the outdoors.

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