Technologies

Guest blog by Melanie Posey, Research Vice President and General Manager, Voice of the Enterprise, 451 Research. In times of crisis, resiliency is the key…

We are all customers, and as customers we often find our relationship with contact centers is ‘complicated’, frustrating, and sometimes just hard work. Most of…

The massive disruption caused by the coronavirus outbreak has highlighted significant challenges in global supply chains. As highlighted in Fortune magazine: “The coronavirus pandemic has…

Remote work teams around the world are showing that despite today’s extraordinary circumstances, we can still churn out hearty levels of productivity. But it’s challenging….

Some commentators define cyber security as preventing hackers from attacking your network and accessing your systems and data. Cyber resilience, they may view, is about…

Imagine you have an annual budget of $50,000. Do you spend it all on customer experience or customer engagement? The question is difficult because the…

The longest river in New Zealand, the Waikato River runs through the North Island and empties into the Tasman Sea. Residents of the region respect…

As one of the largest teleradiology providers in the U.S., Rapid Radiology was established to expedite and enhance patient diagnosis and treatment, and to specifically…

The COVID-19 pandemic has forced contact center organizations to shift to remote work environments, and it’s had a tremendous impact on the industry. Research from…

Over the last few months, the world has changed completely – including the employee dynamics for HR professionals. As working from home becomes the new…

Pharmaceutical and Life Sciences companies are in the public spotlight as they pursue advanced therapies and vaccines to combat the coronavirus pandemic. Productivity, flexibility and…

A Changing Normality The worldwide pandemic of 2020 is forcing rapid change for entire organizations—even industries. The ability for organizations to transform into digital-first entities…