Technologies
What is asset information management?
Modern work is changing how capital project, operations, and maintenance teams work and how they collaborate with partners, as well as engineering, procurement and construction…
• 5 minute read
Creating a new normal for operations and maintenance
Operations and maintenance teams in asset-intensive industries such as utilities, resources, oil and gas, chemicals, and metals and mining are learning to live in the…
• 2 minute read
Simplify security
“Data is the pollution problem of the information age, and protecting privacy is the environmental challenge.” Bruce Schneier, Schneier on Security It would be an…
• 5 minute read
Effective communication for a successful customer workshop
Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…
• 4 minute read
Harness digital tech to improve claims processing
Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the…
• 3 minute read
Transform your call center into a revenue-generating powerhouse with agent experience management
By prioritizing enhancement of the agent experience, call centers can unlock their potential to deliver outstanding customer service, drive sales, and achieve revenue growth. This…
• 2 minute read
5 ways agent experience management improves CSAT and NPS scores
Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced organizations, it becomes very challenging…
• 4 minute read
To upgrade, or not to upgrade…that is the question for enterprise software users
Upgrading a major software application can be challenging. Many factors come into play, including budget issues, downtime, upskilling the staff, and addressing software and automation…
• 5 minute read
Government must view ESG in 3D
Citizens today are becoming increasingly aware of how their actions and the actions of the organizations they work with affect the world around them—a trend…
• 5 minute read
Troubles with your supply chain? Talk to your treasury team.
While companies will commonly examine departments like logistics and distribution to optimize their supply chains, the treasury team often goes unnoticed. However, your treasury team…
• 5 minute read
What does it mean to be a global market leader?
Every company wants to be a global market leader. Being a global market leader not only signifies that you are among the best in the…
• 6 minute read
Three ways to drive higher agent productivity
In today’s demanding business environment, contact center agents need to be highly effective and efficient to handle customer interactions. As customer expectations continue to rise,…
• 2 minute read
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