Technologies

Five ways self-service B2B integration tools deliver a competitive advantage

Five ways self-service B2B integration tools deliver a competitive advantage

B2B integration is widely recognized as a cornerstone of digital transformation efforts. It allows companies of any size to realize the potential of their internal…

April 11, 2023 6 minutes read
Can a performance and incentives gamification program drive agent performance?

Can a performance and incentives gamification program drive agent performance?

In today’s fast-paced and ever-evolving contact center landscape, performance and efficiency are critical factors in achieving business success. To achieve optimal results, contact centers must…

April 10, 2023 5 minutes read
Smarter with OpenText: The information advantage at work

Smarter with OpenText: The information advantage at work

Every day at OpenText we elevate people to achieve superhuman impact by working smarter and making information their superpower. Our customers face a relentless digital…

April 6, 2023 3 minutes read
The Great eDiscovery Reset

The Great eDiscovery Reset

Legal teams are looking for ways to improve their prospects and transform their litigation support practices. To understand how pre-existing trends and the pandemic have…

April 4, 2023 4 minutes read
Top 5 reasons to come to OpenText World EMEA 2023 – Innovation Summits

Top 5 reasons to come to OpenText World EMEA 2023 – Innovation Summits

Reimagine information management. Explore new ways you can use information to work smarter and truly deliver on the promise of the Information Age. Join us…

April 3, 2023 5 minutes read
A foundation of trust: The role of a Customer Success Manager

A foundation of trust: The role of a Customer Success Manager

In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…

April 3, 2023 5 minutes read
How AI is transforming DAM from passive to active

How AI is transforming DAM from passive to active

Digital Asset Management (DAM) started as a library for digital images: a passive repository providing a single source of truth for media files. But in…

April 3, 2023 3 minutes read
The value of Micro Focus to OpenText – analysts weigh in

The value of Micro Focus to OpenText – analysts weigh in

The size and scope of the OpenText acquisition of Micro Focus makes the deal newsworthy, and industry pundits have generally greeted the news with optimism….

March 30, 2023 6 minutes read
Future-proof your information management

Future-proof your information management

Key benefits of moving content services to the cloud include increased efficiency, greater security, remote accessibility, speed of deployment and ease of maintenance.[1] When making…

March 30, 2023 4 minutes read
Dissecting IcedID behavior on an infected endpoint

Dissecting IcedID behavior on an infected endpoint

IcedID, also known as BokDot, is a banking trojan that was first discovered in 2017. It targets a victim’s financial information and it is also…

March 30, 2023 4 minutes read
Auto Classification in Records Management

Auto Classification in Records Management

The landscape of Records Management (RM) has drastically changed in the last 20 years. Once a manageable and largely manual task limited to storage rooms…

March 28, 2023 5 minutes read
What is HR compliance?

What is HR compliance?

What is HR compliance for employee document management? Very broadly, HR compliance refers to the practice of ensuring your HR policies and procedures adhere to…

March 28, 2023 6 minutes read

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