Isolated content silos have always been a challenge for organizations, and the explosion of remote work has only increased the challenges in connecting people with…

April 14, 2021 • 5 minute read

The pandemic has driven organizations to assess their business processes—and the people, systems and technology that support them—with magnifying-glass intensity. Abrupt shifts in operations have…

April 8, 2021 • 4 minute read

Planning flight operations is a complex and time-critical task, made even more challenging during the coronavirus pandemic. Eurowings, a specialist low-cost European airline and part…

February 26, 2021 • 2 minute read

Digital experience inhabits a realm packed with similar terms. You have digital experience management (DXM), customer experience (CX), customer experience management (CXM or CEM), digital…

February 11, 2021 • 6 minute read

Implementing a digital experience platform (DXP) for your organization can be a significant financial commitment. But it’s also an investment that can pay considerable dividends. If you’re a marketing executive or CMO going to your CFO…

February 10, 2021 • 3 minute read

The COVID-19 pandemic has impacted countless businesses across the globe. When strict lockdown measures were introduced restricting travel, many of TDK-Micronas’ design engineers were unable to travel from their…

February 3, 2021 • 2 minute read

Case management is not a new practice. Over a century ago, the healthcare industry was the first to adopt case management methodologies. In fact, it…

February 3, 2021 • 4 minute read

Over the last three decades, OpenText™ has been committed to delivering Enterprise Information Management (EIM) solutions to solve challenging business needs for our customers. But…

January 21, 2021 • 3 minute read

Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you have, compared to the effort needed to attract more. Some…

January 21, 2021 • 4 minute read

Gartner has just published its annual assessments of the content services sector:  2020 Gartner Magic Quadrant for Content Services Platforms  2020 Gartner Critical Capabilities for Content Services Platforms  The two…

November 23, 2020 • 4 minute read

How Kmart modernized using AWS and Micro Focus Introduction A recent Forbes article commented, “COVID-19 will be remembered for many things and what’s becoming indisputable…

November 18, 2020 • 4 minute read

Organizations have shown incredible resilience in the face of the challenges of the COVID-19 pandemic. Businesses quickly implemented remote working, shifted to contactless customer engagement,…

November 12, 2020 • 4 minute read