Isolated content silos have always been a challenge for organizations, and the explosion of remote work has only increased the challenges in connecting people with…

The pandemic has driven organizations to assess their business processes—and the people, systems and technology that support them—with magnifying-glass intensity. Abrupt shifts in operations have…

Planning flight operations is a complex and time-critical task, made even more challenging during the coronavirus pandemic. Eurowings, a specialist low-cost European airline and part…

Digital experience inhabits a realm packed with similar terms. You have digital experience management (DXM), customer experience (CX), customer experience management (CXM or CEM), digital…

Implementing a digital experience platform (DXP) for your organization can be a significant financial commitment. But it’s also an investment that can pay considerable dividends. If you’re a marketing executive or CMO going to your CFO…

The COVID-19 pandemic has impacted countless businesses across the globe. When strict lockdown measures were introduced restricting travel, many of TDK-Micronas’ design engineers were unable to travel from their…

Case management is not a new practice. Over a century ago, the healthcare industry was the first to adopt case management methodologies. In fact, it…

Over the last three decades, OpenText™ has been committed to delivering Enterprise Information Management (EIM) solutions to solve challenging business needs for our customers. But…

Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you have, compared to the effort needed to attract more. Some…

Gartner has just published its annual assessments of the content services sector:  2020 Gartner Magic Quadrant for Content Services Platforms  2020 Gartner Critical Capabilities for Content Services Platforms  The two…

How Kmart modernized using AWS and Micro Focus Introduction A recent Forbes article commented, “COVID-19 will be remembered for many things and what’s becoming indisputable…

Organizations have shown incredible resilience in the face of the challenges of the COVID-19 pandemic. Businesses quickly implemented remote working, shifted to contactless customer engagement,…