We are pleased to announce the 23.2 release of OpenText™ CX-E Voice. CX-E Voice delivers powerful applications to enhance your existing infrastructure – speech-enabled automated…

May 5, 2023 • 4 minute read

The pressure is on for organizations amid economic uncertainty, global turmoil, and rising inflation. Providing an amazing customer experience (CX) and the connection to bottom-line…

April 24, 2023 • 5 minute read

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize…

April 14, 2023 • 3 minute read

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…

April 13, 2023 • 4 minute read

In today’s fast-paced and ever-evolving contact center landscape, performance and efficiency are critical factors in achieving business success. To achieve optimal results, contact centers must…

April 10, 2023 • 5 minute read

Digital Asset Management (DAM) started as a library for digital images: a passive repository providing a single source of truth for media files. But in…

April 3, 2023 • 3 minute read

When times get tough, the tough get innovative. From a global pandemic to rapid inflation to economic uncertainty, business leaders have navigated their fair share…

March 3, 2023 • 4 minute read

According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience….

February 23, 2023 • 4 minute read

How do your top reasons stack up? Nine strategic reasons to put modernization at the top of your list: Reason #1 – Improve total experience…

February 21, 2023 • 5 minute read

Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses…

February 16, 2023 • 5 minute read

“We’ve always done it this way.” The most dangerous phrase in the language is attributed to Dr. Grace Hopper. Relying on legacy products to attract,…

February 7, 2023 • 5 minute read

Have you ever been presented with stack of financial documents plastered with sticky notes and felt confused about where to sign and overwhelmed by the…

February 6, 2023 • 4 minute read