Customer Experience

Drive customer success with OpenText Experience Cloud 24.2

Customers are at the heart of every thriving business.

April 15, 2024 4 minutes read
How is AI transforming enterprise document accessibility?

How is AI transforming enterprise document accessibility?

The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is…

October 5, 2023 4 minutes read
Digital fax drives business forward

Digital fax drives business forward

Fax remains a crucial part of business operations in key industries like healthcare and financial services. But it’s no longer your grandparents’ fax. Gone are…

October 3, 2023 3 minutes read
The road to digital-first communications

The road to digital-first communications

Customer experience leaders are 10 times more likely to invest in customer experience management (CXM) to realize better business outcomes.1  If your CCM solution is…

September 25, 2023 2 minutes read
How AI will transform speech-enabled IVRs

How AI will transform speech-enabled IVRs

In the Total Experience economy, self-service speech-enabled Interactive Voice Response (IVR) systems play a crucial role in providing a seamless and efficient customer experience. IVR…

September 21, 2023 4 minutes read
What’s next! And what was showcased for CX at Google Cloud Next

What’s next! And what was showcased for CX at Google Cloud Next

The excitement of the in-person Google Cloud Next event might be winding down, but the buzz around AI, personalization and customer experience is just getting…

September 7, 2023 4 minutes read
Transform workflows with cloud fax

Transform workflows with cloud fax

Digital fax remains an integral part of mission-critical communications. Meet the team inventing the future of fax – we recently caught up with Josee Martin,…

September 1, 2023 3 minutes read
Mastering Total Experience at OpenText World 2023

Mastering Total Experience at OpenText World 2023

It’s a new world – everyone’s expectations have evolved, and the customer is always right. The experiences we provide our customers are no longer obligation…

August 30, 2023 5 minutes read
Connect with OpenText at Google Cloud Next 2023

Connect with OpenText at Google Cloud Next 2023

Google Cloud Next 2023 is back in-person on August 29-31, in San Francisco.  This is Google’s largest annual event with more than 15,000 IT, line…

August 22, 2023 4 minutes read
Uncovering trends in customer experience management

Uncovering trends in customer experience management

Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…

August 3, 2023 2 minutes read
Transform ITSM self-service with private generative AI

Transform ITSM self-service with private generative AI

Eliminate service desk costs and elevate user experiences with an OpenAI API and private LLM virtual agent, Aviator. Meet Aviator, OpenText private LLM virtual agent, the smartest service desk OpenText has announced the technical preview of a private, generative AI virtual agent in ITSM solution..

July 24, 2023 4 minutes read
Digital modernization in action

Digital modernization in action

The demand for digital self-service coupled with immersive, interactive experiences is growing. It led OpenTextTM to embark on a modernization program to transform its approach…

July 20, 2023 2 minutes read
Why now is the time to move to a modern fax solution  

Why now is the time to move to a modern fax solution  

Are your telephone lines plain and old? The era of POTS (Plain Old Telephone Service) analog lines is coming to an end. Many organizations need…

July 18, 2023 3 minutes read

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