Technologies

What’s new in OpenText CX-E Voice

Enabling UC cloud migration and empowering businesses with speech technology

From welcoming cloud adoption to embracing speech technology, we are pleased to announce the 22.4 release of OpenText™ CX-E Voice.

OpenText CX-E Voice table includes voicemail, unified messaging, personal assistant, automated attendant/directory, TeamQ, IVR and Notify. It offers speech recognition, mobility, transcription, federation, location-awareness and security/encryption.

CX-E Voice delivers powerful applications to enhance your existing infrastructure – speech-enabled automated attendant and personal assistant, unified messaging, transcription, voicemail, call center, interactive voice response (IVR) and notify to increase productivity while maintaining secure, compliant business practices.

Whether you run a purely on-premises unified communications (UC) environment, hybrid, or are all-in on the cloud, your organization can take advantage of CX-E Voice to boost productivity and future-proof PBX and email investments.

October 2022: What’s new in OpenText CX-E Voice 22.4

Speech recognition technology is becoming the norm, not the exception. According to Gartner, 25% of employee interactions within applications will be via voice by 2023. This latest release of CX-E Voice brings our speech automated attendant solution to RingCentral customers.

Speech automated attendant for RingCentral

For customers looking for a speech-enabled automated attendant compatible with RingCentral, CX-E Voice is the solution. The CX-E Voice 22.4 release now integrates to RingCentral via SIP to deliver speech enabled automated attendant for easy call routing.

Web administration for users and distribution lists

The CX-E Voice 22.4 release offers a significantly upgraded, modern, and responsive HTML5 web administration interface to manage all aspects of users and distribution lists. This is the same functionality that is found in the desktop application today, however, administrators can now access this information more easily within their organization. Users can easily access it via a browser – no need for software installation or upgrades on user desktops.

The screen shot displays the upgraded HTML5 web administration of CX-E Voice 22.4.

PostgreSQL support

PostgreSQL replaces MySQL to deliver better performance, adherence to SQL standards, and greater flexibility around applying security updates. With our switch to PostgreSQL, customers can deploy database security patches on their own without waiting for OpenText to package and release the patch via an update.

November 2020: A deeper look into OpenText CX-E Voice 20.4

  • The latest nuance speech recognition: use the power of your voice to comply with hands-free driving laws
  • New web client for a better remote/mobile worker experience
  • Click–to-call from within transcriptions for user convenience
  • Stand-alone directory/automated attendant to lower operating costs
  • Windows Server 2019 support for the latest updates

Increasing self-service effectiveness with speech

  • The speech directory and automated attendant applications can now be purchased as a stand-alone option, allowing organizations to add only these powerful features to their infrastructure without investing in the whole solution up front.
  • Secondly, this release of CX-E Voice integrates the latest and leading nuance speech recognition for personal assistant, directory and automated a

Web client to enhance the user experience

The CX-E Voice 20.4 release offers a significantly upgraded, modern, and responsive HTML5 web client to manage your communications everywhere. Improved usability to speed workflows with voicemail transcription and click-to-call from your favorite device via the web client, mobile client, and email (through unified messaging).

The screenshot shows the updated 20.4 CX-E Voice web client.

Are you ready to take your UC infrastructure to the next level?

Learn more about OpenText CX-E Voice.

Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.

Dana Morio

Dana Morio is a Product Marketing Manager at OpenText with 20+ years expertise in Voice and Unified Communications. She is a technology veteran, with experience in messaging, mobility, cloud, on-premises and hybrid applications for secure enterprise communications.

Related Posts

Back to top button