Customer Experience
Is your Contact Center as a Service PCI-DSS compliant?
Navigating the world of data security can sometimes feel overwhelming, however, understanding the Payment Card Industry (PCI) Data Security Standard it is crucial for anyone…
Choosing the right AI provider for auto-tagging images in Digital Asset Management
Over the past six or seven years, I’ve talked to many DAM practitioners, consultants and developers about using AI for tagging assets. It would be…
• 4 minute read
4 steps to migrate from OpenText MediaBin to OpenText Media Management
Maybe you are considering moving from OpenTextTM MediaBin to OpenTextTM Media Management (OTMM) but you’re not sure where to start? My recommendation would be to…
• 4 minute read
How Digital Asset Management is transforming customer and employee experiences across industries
The growing volume and complexity of digital content in most industries has made DAM a crucial capability in a wide variety of organizations.
• 6 minute read
Secure and streamline collaboration by integrating with popular tools
In the Modern Workplace, seamless integration between the tools your employees use most is vital. Empowering people to stay in their workflows – while integrations…
• 5 minute read
Announcing OpenText Cloud Editions 22.1
The last two years have forced companies and organizations of all sizes to reassess their processes and operational methods and to change their mindset about…
• 6 minute read
Introducing push notifications to power personalized customer experiences at scale
Reach your customers wherever they are with OpenText Notifications Mobile devices are deeply embedded in modern life. In 2021, consumers downloaded 230 billion mobile apps…
• 4 minute read
Announcing OpenText Experience Cloud CE 22.1
Delivering relevant, data-driven, modern experiences Consumers today expect communications that are immediate and seamless. The reality? Well, it’s not quite as polished. Businesses are often…
• 3 minute read
OpenText Enhances Digital Payment Solutions with Mastercard
Mastercard announced today that OpenText has been selected as an official partner of the new Mastercard Send Partner Program. This partnership allows for the advancement…
• 2 minute read
How to center customer communications in your first-party data strategy
The future of marketing depends on creating experiences that revolve around your customers. By 2025, Gartner predicts that 40% of physical experience-based businesses will improve…
• 3 minute read
Europe invests in cloud computing, yet compliance is a barrier
Many EU government agencies have invested substantially in cloud computing initiatives to boost the adoption of cloud solutions. The rising demand to personalize customer interactions…
• 5 minute read
6 things for marketers to keep in mind as the third-party cookie crumbles
2023 will be the year the cookie crumbles. Google announced plans to delay the phase-out of third-party cookies in Chrome, giving marketers just a bit…
• 4 minute read
7 steps to faster value realization
According to Harvard Business Review, although 95% of businesses rank digital transformation as a priority, only 1 in 5 leaders rate their efforts as effective.[i]…
• 4 minute read
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