Customer Experience

Nationwide Building Society gives member communications the personal touch 

Guest author Amitesh Mishra, CIO for Customer Experience Platforms, explains how the organisation accelerated its content workflows by 83% with OpenText™ Exstream

June 11, 2024 3 minute read
Europe invests in cloud computing, yet compliance is a barrier

Europe invests in cloud computing, yet compliance is a barrier

Many EU government agencies have invested substantially in cloud computing initiatives to boost the adoption of cloud solutions. The rising demand to personalize customer interactions…

5 minute read

6 things for marketers to keep in mind as the third-party cookie crumbles

6 things for marketers to keep in mind as the third-party cookie crumbles

2023 will be the year the cookie crumbles. Google announced plans to delay the phase-out of third-party cookies in Chrome, giving marketers just a bit…

4 minute read

7 steps to faster value realization

7 steps to faster value realization

According to Harvard Business Review, although 95% of businesses rank digital transformation as a priority, only 1 in 5 leaders rate their efforts as effective.[i]…

4 minute read

Announcing OpenText Experience Cloud CE 21.4

Announcing OpenText Experience Cloud CE 21.4

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and…

3 minute read

Financial institution leverages OpenText and AWS powered solution for personalized digital experiences at scale

Financial institution leverages OpenText and AWS powered solution for personalized digital experiences at scale

Background – Global financial institution seeks to modernize web content management strategy  A global bank and longtime OpenText™ TeamSite™ customer with 86,000+ employees serving over 17 million clients in 27 countries, needed a…

5 minute read

Unpacking the OpenText & Google co-innovation launched at Google Cloud Next ‘21

Unpacking the OpenText & Google co-innovation launched at Google Cloud Next ‘21

OpenText was a preferred partner at last week’s Google Cloud Next ’21, where we showcased new cloud technologies that empower customers with the ability to…

4 minute read

The future of digital asset management (DAM 3.0)

The future of digital asset management (DAM 3.0)

DAM 1.0: Building a better asset warehouse The first generation of digital asset management (DAM) software was a lifesaver, a huge improvement over shared drives…

5 minute read

Enabling highly personalized content at scale with customer data

Enabling highly personalized content at scale with customer data

For content marketers, finding out that the campaign you worked so hard on didn’t hit the spot is incredibly frustrating. It’s even worse when the…

5 minute read

Is your speech analytics solution multilingual?

Is your speech analytics solution multilingual?

Exceptional customer experience (CX) continues to be paramount for any business. In fact, a Gartner survey conducted in 2020 found that 91% of organizations said…

4 minute read

Finding the needle in your CCM haystack

Finding the needle in your CCM haystack

Modern enterprise communications create a lot of content. Unfortunately, it’s very common for that volume to breed redundant templates and wasted effort. Staff decide they…

4 minute read

Top 5 benefits of digital customer experience management tools

Top 5 benefits of digital customer experience management tools

The 2020 COVID-19 pandemic was the ‘moment that everything changed’ for business. Delivering an excellent digital customer experience is no longer a nice-to-have, it’s essential…

8 minute read

Shutterstock integration for OpenText Media Management

Shutterstock integration for OpenText Media Management

We’ve all experienced the stress of an asset emergency. Something (a piece of collateral, a video, instore signage, etc.) needs to be finalized straight away,…

2 minute read

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