Line of Business

Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced organizations, it becomes very challenging…

Upgrading a major software application can be challenging.  Many factors come into play, including budget issues, downtime, upskilling the staff, and addressing software and automation…

Citizens today are becoming increasingly aware of how their actions and the actions of the organizations they work with affect the world around them—a trend…

While companies will commonly examine departments like logistics and distribution to optimize their supply chains, the treasury team often goes unnoticed. However, your treasury team…

In today’s demanding business environment, contact center agents need to be highly effective and efficient to handle customer interactions. As customer expectations continue to rise,…

Experience is the new economic battleground. Business used to be largely won on product and price. But more and more consumers are choosing to stay…

The impacts of a down economy are far reaching. Budget cuts, hiring freezes, and staff reductions are taking their toll on an already overstretched workforce….

We are busy professionals who don’t always have time to learn every new feature that comes around.  I get it.  I really do.  I can’t…

OpenText™ Vendor Invoice Management for SAP® Solutions (VIM) is a leading invoice management and processing solution that fully integrates with SAP. The solution optimizes and…

In the modern era of intense business competition, ensuring outstanding customer experiences has become crucial for long-term prosperity. The primary task at hand is to…

There are many good reasons to be proactive when it comes to securing our data everywhere it lives.  In legal matters, we go from legal…

It’s time to work smarter Organizations that have the information advantage are working smarter to navigate the unforeseen and race ahead of competition. Simplify and save…