Customer Service

Reimagine information with Cloud Editions (CE) 24.3

The latest innovations in Business AI, Business Cloud, and Business Technology

July 16, 2024 7 minute read
Boost employee engagement; productivity will follow

Boost employee engagement; productivity will follow

Measuring employee productivity can be tricky business. For certain roles, the metrics may seem obvious, such as active pipeline for sales reps or average response…

5 minute read

Elevate your call center’s performance with agent experience software

Elevate your call center’s performance with agent experience software

Call centers often face the challenge of increasing the number of interactions while keeping agent staffing at current levels. This situation calls for a revolutionary…

2 minute read

Effective communication for a successful customer workshop

Effective communication for a successful customer workshop

Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…

4 minute read

Transform your call center into a revenue-generating powerhouse with agent experience management

Transform your call center into a revenue-generating powerhouse with agent experience management

By prioritizing enhancement of the agent experience, call centers can unlock their potential to deliver outstanding customer service, drive sales, and achieve revenue growth. This…

2 minute read

5 ways agent experience management improves CSAT and NPS scores

5 ways agent experience management improves CSAT and NPS scores

Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced organizations, it becomes very challenging…

4 minute read

To upgrade, or not to upgrade…that is the question for enterprise software users

To upgrade, or not to upgrade…that is the question for enterprise software users

Upgrading a major software application can be challenging.  Many factors come into play, including budget issues, downtime, upskilling the staff, and addressing software and automation…

5 minute read

Three ways to drive higher agent productivity

Three ways to drive higher agent productivity

In today’s demanding business environment, contact center agents need to be highly effective and efficient to handle customer interactions. As customer expectations continue to rise,…

2 minute read

Enhancing call center customer experience

Enhancing call center customer experience

In the modern era of intense business competition, ensuring outstanding customer experiences has become crucial for long-term prosperity. The primary task at hand is to…

3 minute read

Make information your customer superpower

Make information your customer superpower

It’s time to work smarter Organizations that have the information advantage are working smarter to navigate the unforeseen and race ahead of competition. Simplify and save…

4 minute read

The total experience imperative for Utilities

The total experience imperative for Utilities

Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance…

5 minute read

EX + CX = TX

EX + CX = TX

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize…

3 minute read

Effective customer information management builds better digital experiences

Effective customer information management builds better digital experiences

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…

4 minute read

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