Robin Gellerman

Robin is the Industry Strategist for Retail at OpenText. With over twenty years in the ECM industry, she has held product and industry marketing positions spanning document management, capture and customer communications technologies. Previously, she worked as a Solution Marketing Manager for Energy & Engineering and Healthcare.
Analytics

Four important questions that AI can help retailers answer

In my previous blog, I looked at how quickly Artificial Intelligence (AI) is rapidly becoming a part of the retail…

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Analytics

Putting AI-enhanced analytics at the heart of retail customer experience

Last Sunday, my husband and I went to visit our daughter. As we drove, my cell informed me that we…

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Business Network

Collaboration (not cost) must drive supplier relations in retail

The relationship between retailers and suppliers has not always been the greatest. The drive for the best possible prices has…

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Omni-Channel

How my Apple Watch gave me a window into a world of IoT in Retail

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. IoT is a network…

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Omni-Channel

Endless Aisle puts focus on better inventory management

In my last blog I looked at Endless Aisle for a customer experience perspective. This time, I’d like to concentrate…

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Customer Experience Management

Endless Aisle can delight both customer and retailer

In the new world of omnichannel retail, the line between online and offline is blurring for customers. They expect a…

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Omni-Channel

Content and context must drive personalization in retail

Here’s an insight into me: I’m not the same person I was yesterday. I’m not hugely different but in subtle…

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Omni-Channel

Is omnichannel retail turning conventional wisdom upside down?

It’s not difficult to find a news story saying retail is dead – that retailers should just close their brick…

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Enterprise Content Management

20 Years and 3 Minutes: The Most Thought-Provoking Comments from Energy Industry Leaders

I admire leaders who make you think, long after their presentation or keynote is over. Here are three ideas I…

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