Authors
Alex Martinez
Alex is a Senior Product Marketing manager at OpenText with over 20 years experience working with customers and partners across multiple verticals with a strong focus on the Healthcare and Financial Services markets. He is keen on guiding customers through their digital transformation journey, taking a solution-oriented approach to solving their day-to-day problems.Impact of agent experience management on customer success and service
Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…
April 8, 2024 •
4 minutes read
What constitutes a complete intelligent forms platform?
Having an intelligent forms platform can help your organization on its journey to digital transformation, but not all solutions are designed to meet your specific…
February 19, 2019 •
3 minutes read
Three ways OpenText and Quest Diagnostics are modernizing customer experience in healthcare
In her annual Internet Trends Report, KPCG partner Mary Meeker highlights the impact of technology on consumer expectations and the need for better information management….
October 11, 2018 •
5 minutes read
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