A collaborative journey

Performance testing stands as a critical pillar ensuring the robustness and efficiency of applications. Yet beneath its seemingly straightforward premise lies a labyrinth of complexities…

In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses…

AI has lit the world on fire and reshaped expectations of what’s possible. The pace of change continues to accelerate – 95% of global executives…

Purchasing technology for your enterprise, agency, or organization can be a long and exhausting journey. Once the contract has been signed, you’re ready to go,…

What’s the fastest growing department in your organization today? In many cases it’s Customer Success, with good reason. Understanding and managing the outcomes of customers…

Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…

In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…

Michael O’Malley argues “it isn’t the technology itself that IT projects trip over.” Research from the Project Management Institute confirms that change management challenges account…

Both technology providers and customers increasingly recognize the importance of onboarding to start the journey of adopting new technology on the right foot. But what…

The costs of not investing in digital transformation are more and more widely recognized. Even so, research from Harvard Business Review found that when it…

It seems every organization around the world has a different approach to ISO 20022 implementations. Some financial institutions are attempting to quickly move through the…