Cloud data warehouses and data lakes offer a powerful way to perform analytics that includes scalability, cost-efficiency, performance, and accessibility. Customers look for platforms that easily scale resources up or down based on demand and allow them to manage their data workloads more flexibly and cost-effectively compared to traditional on-premises solutions. Cloud data warehouses simplify data management by providing maintenance, security, and compliance features, reducing the burden on IT teams.
In CE 24.2, we’re announcing a new analytics cloud database. OpenText Core Analytics Database was developed as a response to conventional data warehousing and management models that are costly and environmentally unfriendly. By building a system that will efficiently deal with massive amounts of real-time data while using minimal CPU resources, we will deliver better data analytics.
Data storage and computation are separated in OpenText Core Analytics Database, a revolutionary architecture. This separation allows the system to fully utilize the cloud’s elasticity, scalability, and flexibility, providing a solution that accommodates varied workload demands without compromising speed or efficiency. Users, data, and workloads can be scaled independently while maintaining optimal performance. In this way, OpenText underscores its commitment to offering its clients comprehensive and cost-effective data management solutions.
Data management is becoming more inclusive and sustainable as traditional barriers like prohibitive cloud infrastructure costs and rigid server requirements are dismantled. This development represents a philosophical shift towards recognizing and addressing the impact of digital technologies on the environment. The future of analytics seems bright.
OpenText provides built-in support for SQL, Python, time-series, and geospatial features, as well as machine-learning capabilities within the database. Accessing and querying structured and semi-structured data in a unified system without compromise opens up new possibilities for data analytics, enabling insights and efficiencies previously unattainable.
Cloud data warehousing and data lakes have evolved significantly since the early launch of cloud solutions for analytics. OpenText has redefined what is possible in data management not only through optimizing server costs and embracing the cloud’s inherent flexibility but also by setting a new standard for sustainability and efficiency.
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Get a personalized demo of the full, composable OpenText Analytics and AI platform, or just the solutions of most interest to you. Discover everything you need for your AI transformation—from unstructured analytics and data lakehouse to BI, reporting, automation, and search. Book a demo today!
As businesses grow, so does the amount of data they generate. This data can come in various formats, such as text, audio, image, and video, and can be stored across multiple internal and external repositories. Enterprises need to exploit this data efficiently to maximize its value by providing search and knowledge discovery. However, the vast amount of unstructured and structured data can challenge organizations.
They need to have a way to search and extract valuable insight while identifying compliance risks accurately. Failure to do so could lead to legal action that could cause financial, brand, or reputational damage. Companies can use OpenText Aviator Search to address these challenges.
How OpenText Aviator Search Addresses These Challenges
OpenText Aviator Search has an unparalleled history in AI and machine learning, being able to accelerate time-to-value. It enables businesses to find every asset and reach all their knowledge where it’s stored without replicating it.
Search View delivered from Aviator Search
Benefits of OpenText Aviator Search
One of the key benefits is that the enterprise can extract and enrich data, discovering valuable, often unknown information from all repositories in over 1,900 file formats. This means that organizations can use natural language processing and chat interfaces to converse with their data, bringing insights to users securely. Additionally, OpenText Aviator Search can reach into all media insights by moving beyond only text to gain sentiment analysis with context and key events.
Versatility and User-Friendliness of Aviator Search
One factor that makes OpenText Aviator Search ideal for enterprise-level organizations is the proven data discovery and enterprise search capabilities with baked-in AI and machine learning, enabling precision search and data extraction. With over 160 connectors to find all data and recognition of over 1900 file formats to extract all data, it is incredibly versatile and can work with a wide range of data types. Moreover, these tools are designed to be user-friendly and support natural language processing with over 40 languages. This allows users to use conversational language to ask questions and receive insights from their data.
Compliance and Legal Risk Mitigation with OpenText Aviator Search
OpenText Aviator Search can also help businesses identify compliance risks and avoid legal action that could harm their brand and reputation. For example, unstructured data such as photos of driver’s licenses, passports, and other sensitive information can be accurately searched and extracted, ensuring that the organization is handling all data in disparate locations correctly.
Conclusion
OpenText Aviator Search is essential for enterprise-level organizations with large and growing volumes of diverse unstructured and structured data spread across multiple repositories;
Enabling businesses to exploit their data efficiently to maximize its value by providing search and knowledge discovery.
Helps organizations identify compliance risks and avoid legal action that could lead to financial, brand, or reputational damage.
Proven data discovery and enterprise search capabilities, with baked-in AI and machine learning
Breaks down the Analytics barrier, democratizing data discovery
Support for natural language processing with over 40 languages
Is versatile, user-friendly, and incredibly valuable to any organization that wants insight to data.
Request a demo
Get a personalized demo of the full, composable OpenText Analytics and AI platform, or just the solutions of most interest to you. Discover everything you need for your AI transformation—from unstructured analytics and data lakehouse to BI, reporting, automation, and search. Book a demo today!
Customers are at the heart of every thriving business. Delving deeper into customer success is like dissecting a watermelon: while the outer layer may seem green, the true inside can be vividly red. Traditional metrics like acquisition, onboarding and loyalty might look okay at first glance, but could be masking underlying issues like high turnover, frustration, and fractured experiences. By focusing only on the surface – particularly on customer acquisition and support resolution – organizations risk overlooking the broader landscape and failing to address the core challenges.
Instead of optimizing each isolated touchpoint, businesses should embrace a comprehensive view of the customer journey, spanning across all channels. OpenText™ Experience Cloud Edition 24.2 continues to innovate with a holistic approach to customer experiences and customer success. OpenText Experience Cloud goes beyond experiences that focus on acquisition and balances the need for successful onboarding and retention. Depending on the industry, acquiring a customer can be anywhere from five to six times more expensive than to retain an existing one while 70 to 80 percent of a company’s revenue comes from existing customers.
Personalizing the full customer journey
OpenText Experience Cloud helps personalize customer experiences and journeys across omnichannel touchpoints – communications, web, digital assets, messaging, contact center and the supporting data in a cohesive platform. In the latest release, OpenText helps organizations drive customer success initiatives with three key innovations:
making it easy yet powerful to approach journey orchestration and management
ensuring omnichannel experiences can meet the demands for high output printing
taking advantage of trusted AI for customer success with new expanded use of OpenText™ Experience Aviator
OpenText Core Journey
New user interface and powerful tools for both business and technical users
In this release, we’ve introduced OpenText™ Core Journey, a cloud-based SaaS application aimed at enhancing customer experiences. Tailored for customer success leaders seeking to optimize positive customer interactions, Core Journey features a comprehensive, insight-driven interface. This empowers users to seamlessly create, monitor, and analyze diverse customer journeys, while generating insights and orchestrating follow-up actions based on customers’ previous behavior or status. It’s an invaluable tool for leaders aiming to address unique customer needs and offer personalized actions, unconstrained by traditional linear approaches.
Activate and manage your customer journeys.
OpenText Exstream 24.2 CE
New high-output print capabilities to optimize performance and production of personalized documents
OpenText™ Exstream™ has streamlined customer printing processes and accelerated the production of complex documents at speeds of up to 10 million pages per hour. Controlled from a single unified interface, this release boasts two major innovations: first, the optimization of high-volume printing capabilities, enabling the production of personalized documents at unprecedented speeds while supporting a wider range of formats; second, the acceleration of modernization to OpenText Exstream Cloud Native, offering critical advanced print features necessary for high-fidelity outputs. These enhancements empower customers to achieve greater efficiencies and cost savings in the production and delivery of personalized communications, as well as facilitating a smooth transition to a modern cloud-native platform over time.
Print at scale – high volume communications delivered.
OpenText Experience Aviator
Trusted AI expands to more channels and authoring environments using a platform approach
To boost customer lifetime value, we’ve integrated our powerful AI platform into OpenText Exstream and OpenText™ Web. OpenText Experience Aviator helps create personalized communications at scale in Exstream and provides dynamic suggestions for content authors building web experiences. With Experience Aviator, users can effortlessly create personalized content, leveraging generative AI to rapidly generate relevant material to enhance content development productivity across different experiences, authoring environments, channels and communication tools.
Take advantage of GenAI at your fingertips.
Go beyond acquisition – elevate customer success
Take a proactive total experience approach to guiding customers to realizing value through a personalized journey. Drive post-sale customer engagement and success with OpenText Experience Cloud.
Generative AI is not just another trend anymore. The future of testing and quality management is shifting toward AI-powered software delivery. As more enterprises begin to realize its full potential, generative AI will undoubtedly reshape the total landscape of DevOps.
It should go without saying that OpenText is pioneering this opportunity as a trusted partner by ushering in a new era of possibilities where generative AI complements human creativity to become tomorrow’s solutions.
AI- and LLM-powered DevOps
Last October, we launched our AI- and LLM-powered DevOps solution, OpenText DevOps Aviator. Enhanced by Google® Vertex AI, it is the ultimate solution for empowering developers, supercharging application delivery, and unlocking deep insights into value stream KPIs.
Using DevOps Aviator helps save time and release better quality software while leaving risks and setbacks behind. No matter your level of expertise, its cutting-edge generative AI capabilities and next-generation LLM can reduce the burden on software development and testing.
Smart AI-assisted chat experience
With the latest advances and innovations in generative AI, DevOps Aviator just got a boost.
DevOps Aviator now empowers users by translating complex information into plain English, enabling teams to get results rapidly through a simple conversational interface. Its new AI-assisted chat agent, called “Smart Assistant”, lets users interact with AI to get quick answers about features, tasks, and tests. This enables teams to request information and get simple, concise responses in a user-friendly language, helping gain insight faster and accelerate work.
Smart Assistant also supports diverse use cases for nearly everyone on the team—user story breakdowns, feature summaries, concise summaries of user comments, and more. For example:
Product Owners can generate a quick summary of features for stakeholders.
Developers can get a breakdown of suggested user stories for a feature.
QA Engineers can merge existing tests easily by grouping duplicate tests.
Marketing Specialists can generate a quick summary of a feature for user-facing content.
For convenience, sample quick-response buttons are also at your disposal to help you get started.
Smart Assistant with sample quick-response buttons
In addition, this interactive chat experience in OpenText DevOps Aviator helps
Level up productivity and efficiency across the entire value delivery flow.
Make better decisions easily using natural language
Minimize risks and rework early on by ensuring users find relevant information.
Find answers whenever you need—24 hours a day, 7 days a week.
Next-level DevOps with next-generation AI
As generative AI continues to make waves, its promise to revolutionize development and testing will usher in a new era where tests become increasingly autonomous, self-sufficient, and optimized for speed-to-value.
Re-imagine the future with DevOps Aviator and start
Saving time by reducing waste and rework.
Empowering developers and testers with value generating work.
Doing away with outdated methods that slow you down.
54% of general counsel say they are looking to AI technologies to free up time and allow them to focus on high-value work
Impact of GenAI on Legal Tech
Generative AI – leveraging the power of large language models (LLMs) to create content – is a high-priority topic for both in-house and law firm legal professionals. As legal practitioners struggle with the increasing volume and complexity of data, shrinking budgets, increasing regulatory scrutiny, and expanded responsibilities in risk management, they have no choice but to leverage technology to help improve outcomes, lower costs, and control risk. The disruptive and lasting impact that generative AI will have on the way that the legal profession will evolve over the next few years cannot be overstated.
A recent study conducted by OpenText in collaboration with the Corporate Counsel Business Journal confirmed that many legal leaders are planning to apply generative AI to their work activities. The top use case for Gen AI, cited by 42% of respondents, is document summarization. When asked about eDiscovery-specific tasks, 41% of respondents said they were most comfortable using generative AI to create summaries or narratives to educate reviewers on case details.
Old ways of carrying out legal and related administrative tasks will fall away as forward-thinking practitioners embrace the power of large language models to automate formerly cumbersome and often repetitive low-value tasks, freeing up time to allow them to focus on high-value work.
A new AI platform for legal practitioners
With CE 24.2, OpenText is thrilled to announce the launch of OpenText eDiscovery Aviator, a platform that brings GenAI to legal practitioners who want to proactively manage risks and costs while delivering better outcomes. The first application of this new technology is in OpenText Axcelerate. OpenText eDiscovery Aviator will allow users to access AI-generated summaries of key documents to improve document review efficiency and deliver rapid insight into the case.
Users can easily enter the text of a complaint or other key document into the Aviator window within Axcelerate, and then OpenText eDiscovery Aviator leverages Amazon Bedrock to deliver an easily digestible and verifiable summary of key documents. Armed with the key document summary review teams get a head-start on document review to reduce time and costs and increase accuracy. With CE 24.2, OpenText eDiscovery Aviator will also generate intuitive plain language summaries of Axcelerate concept labels to further speed review and deliver rapid insight into concepts in the data set.
The initial OpenText eDiscovery Aviator CE 24.2 addresses the document summarization key use case in the eDiscovery workflow. With OpenText eDiscovery Aviator, legal practitioners and their clients will:
Gain rapid insight into key documents and concepts in large data sets.
Uncover key data sooner with AI-generated summaries of key documents to inform early case assessment and review strategy and prioritization for investigations, litigation, and regulatory compliance matters.
Verify the accuracy of results with linked document citations to documents within the client data set.
Improve user experience with intuitive AI-generated summaries of concept group labels.
OpenText is a long-time leader in the responsible, defensible, and effective deployment of AI for eDiscovery applications– from the introduction of predictive coding in 2009 to the integration of textual analytics for automated document summaries, entity detection, sentiment analysis, automated PII detection and redaction, and more. OpenText eDiscovery Aviator, leveraging generative AI and large language models, is the next step in the evolution of AI to automate legal workflows to help practitioners proactively manage risks and costs and deliver better outcomes.
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Get in touch with our Legal Tech experts and learn how you can enhance your legal operations by using AI tools to proactively identify, anticipate, and address legal issues.
Introducing OpenTextTM Application Observability, a new SaaS solution to deliver logs, metrics, and traces for cloud-native and traditional applications instrumented with OpenTelemetry. Application Observability helps cloud operations teams, Site Reliability Engineers (SRE), and central IT teams detect and manage performance issues quickly and efficiently. The OpenTelemetry standard allows portability across toolsets that enables expanded observability across teams without impacting existing processes.
What is OpenTelemetry?
OpenTelemetry is an open-sourced project that provides a vendor-neutral instrumentation technology for collecting telemetry data, including metrics, traces, and logs regardless of programming language or platform so you can analyze all data in a single view. This standardized approach not only streamlines instrumentation but also defines and correlates all telemetry data. One of the biggest benefits of OpenTelemetry is it creates portability so developers and central IT can switch and choose the best-suited toolsets that are appropriate for their roles.
Without a method of capturing all the various components spread across a multi-cloud, hybrid IT world, IT administrators don’t have access to all the data they need to respond to application slowdowns quickly. IT admins use cloud resources and have responsibility for maintaining cloud apps, just as much as the cloud operations teams and SREs do. Central IT can’t stay in the world of responding to app slowdowns by just opening tickets. The business demands that IT admins need to understand where failures are coming from to triage the failures appropriately.
With Application Observability, IT admins have visibility into traces to find the module of code that’s the culprit of an application issue. This empowers IT admins to provide vital context to the developer to ultimately solve the problem. The result is getting to the core issue and assigning the right subject matter experts to fix the problem faster.
Pinpoint application performance issues fast
Application Observability helps you visualize the chain reaction of transactions so you can holistically understand the transaction dependencies. For example, we received a synthetic alert indicating a transaction failed in a cloud-native environment. Application Observability provides you with a service map that displays the microservices of your application and a service list. The size of the services indicates the throughput or efficiency of data transmission. From here, you can sort the services according to the number of errors and throughput.
Figure 1. Application Details: The Info tab with a service list and a service map
Once I select the checkout service, I can switch to the Trace Group tab. A trace group is when a single user action triggers multiple, interconnected transactions across different services. In our example, a user initiates a purchase, which involves interacting with multiple services for payment processing. All the traces related to this checkout process would be grouped under a single trace group. From the Trace Groups tab, you can sort the trace groups according to the number of errors, throughput, and latency.
Once I select my trace group (when a single user action triggers multiple, interconnected transactions across different services) with errors, I can use the Analyze Traces button to get a deeper insight into the Traces pages. Here I can see how many traces had errors, the trace details, and the span details (supplementary information beyond the core elements of a span) within a trace.
You can select a certain span to understand the span details. Span details show span attributes such as call status, error codes, and other attributes the developer instrumented, and span events. Here you can find the trace that triggered the current one, providing context for its execution.
To investigate further into the logs, you can examine the log messages that were logged during the trace.
In our example, span details indicate that the product catalog service returned an error. The log message shown in Figure 2 tells us that there was a problem in preparing the order because the product could not be found.
Figure 2. Log messages logged during the trace.
Application Observability provides useful entry points that help explore the application and gain visibility into the inner workings of the system, especially about the throughput and latency of services and APIs. By intelligently correlating and filtering logs based on specific trace stacks, you can go from sifting thousands of logs to focusing on the relevant logs (in our example, only 7 relevant logs) saving time and pinpointing root causes faster.
Get started with Application Observability
Whether you’re using our existing APM solutions or looking to uplevel your IT administrator capabilities, Application Observability can deliver for your organization.
OpenTextTM IT Operations Aviator provides artificial intelligence for IT Operations and opens new possibilities for empowering teams with recommendations and insights to reduce troubleshooting time.
Aviator with AI Operations capabilities
Leveraging the latest advancements in GenAI, OpenTextTM Operations Bridge now offers two powerful new capabilities:
Event-driven remediation suggestions
When you encounter an event in the Operations Bridge event console, Aviator can intelligently analyze the context and suggest remediation steps. No need to scour through endless documentation. With a few clicks, you’ll receive actionable recommendations to help you resolve issues quickly and efficiently.
Intelligent documentation querying
Have a question about Operations Bridge or the products it’s monitoring in your IT estate? Simply type in your query, and Aviator will scour through its documentation repository, drawing insights and offering comprehensive answers. No more time wasted searching through multiple sources – get the information you need precisely when you need it.
IT Operations Aviator suggests remediation steps for a PostgreSQL event with citations
AI trio
The integration of Aviator technology into Operations Bridge represents a significant leap forward in the world of AIOps, adding generative AI to our existing causal and predictive AI capabilities. By harnessing the power of advanced language models, we’re empowering IT teams to work smarter, not harder. Imagine the countless hours saved, the increased operational efficiency, and the invaluable knowledge at your fingertips.
Aviator helps:
Accelerate onboarding.
Save users’ time by bringing content scattered across numerous pages of documentation into a chat-like experience.
Strengthen human decision-making.
Free up time for ITOps, Cloud Ops, and engineering teams to do more strategic work.
Reduce reliance on skilled staff for analysis.
If you are already taking advantage of Aviator with Service Management with OpenTextTM SMAX, Aviator with AI Operations can use the data you’ve already provided to answer your questions. As we continue to invest in Aviator, you can expect more features and capabilities to be rolled out in the future.
Stay tuned for updates that will further transform how you approach IT operations.
Get started with Aviator
Operations Bridge Premium SaaS 24.2 is ready for the Aviator add-on. If you have a classic or containerized Operations Bridge, upgrade to the latest version and experience the power of Aviator with AI Operations add-on firsthand or request a demonstration.
Even with modern tools at our disposal, the demand for more automation to support productivity and efficiency remains high, with 41% of knowledge workers reporting that their performance would benefit most from reducing common, repetitive types of work. In short – your teams want to get things done faster, and with greater accuracy.
Addressing this challenge just got more attainable with the rise of artificial intelligence (AI) tools. McKinsey calls generative AI “the next productivity frontier” that could add trillions in value to the global economy. And it has the potential to automate work tasks that demand 60 to 70 percent of employees’ time today.
OpenText™ is at the forefront of this revolution and we are poised to be your trusted partner on your AI journey, leveraging the power of generative AI and large language models (LLMs) to shape the next evolution of content services, transforming modern work as we know it.
Content Aviator puts AI into the hands of business users, empowering you to leverage conversational search to discover content or even summarize or translate a document or workspace. By engaging in conversations and quickly providing relevant answers to natural language questions, Content Aviator eliminates tedious manual searches and helps you find what you need – faster.
Explore the benefits of an intelligent assistant
With Content Aviator, you can harness the many benefits of AI-powered insights at your fingertips, including the ability to:
Eliminate manually siftingthrough large volumes of information. Content Aviator’s conversational search and context-driven retrieval streamline this process, saving time and reducing frustration.
Reduce the need for human-intensive efforts to understand content. Content Aviator distills content into comprehensible summaries and in your preferred language, enhancing accessibility and usability and allowing for faster decision making.
Boost user productivity and efficiency. By reducing the time and effort required to find and understand content, Content Aviator empowers teams to focus on high-value tasks instead of getting lost in content navigation.
Promote the reuse of existing knowledge. By making it easier to locate and understand content, Content Aviator ensures that valuable insights and data are consistently utilized across projects and initiatives.
Mitigate risk to maximize value. Great AI needs great information management. Control chaos and get the best answers based on the most relevant content by leveraging the powerhouse combination of business workspaces and foundational information governance from OpenText content services platforms.
Keep data secure. Work with Content Aviator with the peace of mind that business and user data will never be used for model training without consent.
Work smarter with modern content experiences
AI and LLMs are driving a revolution in content management, changing the way we interact with information to unlock new value. With OpenText Content Aviator, you have the opportunity to fundamentally improve and transform content management and deliver a new experience that empowers users to work smarter.
Ready to unlock the value of your enterprise content?
It’s time to bring the power of generative AI to your OpenText content management platform and empower your teams to find the information they need – faster.
Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some key distinctions. Let’s dive into the differences between the two while discussing the impact that agent experience management has on both.
For businesses, customer success revolves around understanding their customers’ goals helping them achieve those objectives with the product or service they acquired to ensure long-term value. Pragmatically speaking, the focus of customer success is to identify what success means to customers proactively and work hand-in-hand to help them achieve it in every aspect of their customer journey with your organization.
Customer success teams focus on building strong collaborations with customers. Their goal is to promote product adoption and help customers achieve their desired outcomes. The function is engaged throughout the customer journey from initial access to post-implementation. It involves constant communication and support to ensure the success of the customer. Customer success teams are responsible for understanding customer needs and providing proactive guidance to ensure a positive customer experience. They play a vital role in retaining and expanding customer relationships. Success is measured through metrics such as customer retention rates, expansion opportunities and customer satisfaction.
Customer service, on the other hand, is reactive and transactional – stepping in when customers encounter issues or require immediate support. It is that first line of defense against problems, that if gone wrong, could hinder a customer’s experience. Staffed by agents, contact center customer service teams focus on addressing and resolving issues, answering questions and ensuring customer satisfaction in the immediate term. Customer service is activated when a customer reaches out to a contact center agent with a problem or a question, making it a more reactive function than customer success. The focus is on providing exceptional customer service, which may involve technical support issues and educating customers. Performance is typically measured through metrics such as response time, resolution time, and customer satisfaction with support provided.
Agent experience management: nurturing the heart of customer interactions
While the distinctions between customer success and customer service are clear, the role of agent experience management (AXM) is a critical factor influencing the effectiveness of both functions. Agent experience management involves creating a positive and supportive work environment for agents, addressing their needs, and providing the necessary tools and resources for them to excel in their roles. Investing in AXM means prioritizing employee well-being, training, and professional development. Fostering a positive agent experience leads to increased job satisfaction, motivation, and overall engagement. Equipping agents for success by providing them with the right tools and resources is paramount. This includes comprehensive training programs, access to updated knowledge bases, and efficient communication channels. Well-equipped agents are better prepared to handle diverse customer needs.
High turnover rates can be detrimental to both customer success and customer service. AXM focuses on reducing turnover by creating an environment where agents feel valued and supported. Agents who feel empowered are more likely to nurture meaningful connections with customers. Elevating the proactive approach with a positive agent experience can be a game-changer, ultimately, reducing agent churn, and ensuring continuity in customer interactions. What’s more, motivated agents are more inclined to go beyond the basics. AXM practices and solutions can flow into customer success teams as they actively seek opportunities to guide customers, drive product adoption, and ensure that customers are on the path to achieving their desired outcomes.
Overall, positive agent experiences contribute to lower turnover rates within customer success teams. Customers who have had positive and rewarding agent experiences will be more likely to purchase additional capacity, products, or services from the business as they engage with their customer success manager to review their program status. A prior incident or engagement facilitated by the contact center agent that was totally frictionless contributes to higher customer retention and increased opportunities for account expansion, enabled through the customer success teams.
Finally, the synergy between customer success, customer service, and agent experience management is crucial for creating a holistic customer experience. Businesses that prioritize AXM are not only investing in the well-being of their employees but also laying the foundation for exceptional customer interactions across the unique roles of customer success and customer service. In the end, it’s the harmonious collaboration between these functions that leads to satisfied customers, strong brand loyalty, and sustained business success.
Get started with agent experience management
Deliver on agent experience management strategies to create amazing customer experiences. Learn more about how our agent experience management solutions make it easier than ever for your contact center to implement and measure AXM programs. Take the next step: visit our website or get in touch with one our subject matter experts.
“Careers — not jobs — are purposeful. You navigate the opportunities and obstacles along the way, and you almost never move in a straight line.”— Mark J. Barrenechea, CEO & CTO
This quote comes from Mark Barrenechea’s recently published book Versant: Decoding the OpenVerse. Regardless of where you are in your career journey, different opportunities and obstacles will inevitably present themselves. It’s up to you to decide whether to seize those opportunities and how to navigate the challenges ahead, all while possessing a growth mindset.
Empowering OpenTexters in their unique career journeys
In early March, OpenText held Career Week, one of our most highly anticipated annual employee events. This is a time where OpenTexters around the globe are invited to reflect on their career paths and spark thoughtful discussions about their professional development. The week-long event is filled with a variety of in-person sessions and virtual presentations across our five geographic regions. From tips on how to craft a strong professional brand, to listening to colleagues from around the world share their own unique career journeys, there is something for everyone!
Employee session at our Newbury, UK campusEmployee session in our Alpharetta office in the US
This year’s Career Week had one central goal: to ensure each one of our 25,000 OpenTexters around the world had meaningful career conversations. As a company, career reflections and conversations are essential to our overall employee experience, and while these discussions take place throughout the year, Career Week presents a unique opportunity to bring our entire workforce together around a shared vision, while thinking about futures unique to the individual.
Employees at the manager session in the Philippines office
Career insights from our leaders
In one of our discussion panels, one of our regional sales leaders shared insights about the benefits of developing a solid career development plan:
“We spend a lot of time diving into our work, and sometimes our career plan gets a bit lost in terms of where we want to be a few years into our career. Having that career discussion with your manager, mapping out the steps, and rationalizing what your career aspirations are is key for working towards them. So, I think a career plan is critical.” — Jeffrey Neo, Regional Vice President, Southeast Asia
Another senior leader in the panel shared how to encourage teams to take time to develop a career development plan:
“I always encourage my team to complete their individual development plans, as it is about them! It’s about prioritizing and thinking about how they can be better each day. What are the skills that are going to enhance them today to work their best? Or, what are the gaps in their skills to get them to that next level, while they are working on everything else? This is all about building their personal brand within the company for whatever may come along.” — Tanya Lord, Director, Customer Success
Not only is career development important for our employees, it is also valued by our leaders and management.
International Women’s Day panel: Inspiring inclusion in the workplace
The final day of Career Week fell on International Women’s Day (IWD), and we invited the entire company to join special virtual sessions that kicked off a month-long series of IWD celebrations across OpenText. The sessions were facilitated by our very own Vice President of Equity, Diversity and Inclusion, Yvonne Thomson, who was joined by a panel of amazing women sharing their thoughts on how to inspire inclusion in the workplace.
Below are some thoughtful takeaways from some of our panelists:
“What my manager does to inspire inclusion may seem so simple, but it makes a big difference. During every team meeting, he gives everybody an opportunity to speak. He goes around the room and asks every single person: ‘Do you have anything you would like to say or add?’” — Yekaterina O’Neil, Distinguished Technologist & Principal Security Researcher
“The leaders at OpenText are really quite special. From onboarding onwards, there is a deep sense of belonging that is instilled within us that I believe is really important. I don’t think I would have been able to deliver on the projects that I did within my first few months as an OpenTexter without having the support of the leaders within the organization.”— Harriet Tobin, Enablement Program Manager
Open your path at OpenText
As the curtains closed on our week-long event, we were delighted with the positive feedback we received! Here are just a couple comments from OpenTexters:
“OpenText making time for Career Week for all employees speaks volumes on the company’s commitment to our career development.”
“It was wonderful to hear about different career journeys. I liked the diversity of topics and hearing from different areas of the business.”
OpenText has a wide array of resources to support career planning and continual dialogue, so our employees can feel well-equipped and empowered to take the next step in their career, right here at OpenText. We have a high-performance learning culture. No matter what your role is, there are always opportunities for growth.
Curious to learn more about us and the career opportunities that are available? Visit our Careers page today! Your next career step may be just around the corner.
