Information Management
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The Customer’s Perspective of the Redefined Customer Journey
The digital customer journey is being redefined – it’s never been easier to buy stuff. All it takes is a…
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Regulatory Information Management – Where are you on the Journey?
Life Sciences companies are under pressure to reduce the costs of regulatory operations and speed up health agency approval to…
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The RFP Process and You – A Relationship Guide (Webinar)
Do you have a love-hate relationship with the RFP (Request for Proposal) process? Does it elicit warm feelings that the acronym…
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Next Generation OpenText Content Suite is Here…You Won’t Look at ECM the Same Way Again
Re-thinking ECM Drives Personal and Process Productivity as well as Control It’s happened. Last month saw the release of major upgrades to the…
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Creating Interactive Dialog With Your Customers
What if each customer felt that every communication with you was not only well managed, but a meaningful, interactive dialog?…
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It’s Technically Easy to Upgrade to the Latest Version of Exstream
OpenText™ Exstream is a powerful, efficient and robust multichannel customer communications solution that allows users to create a variety of…
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ON DIGITAL-First Fridays: It Only Takes a Finger
My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s…
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ON DIGITAL-First Fridays: The New Barbarians
Digital is second nature to Millennials and plays a significant part in their lives. They believe new technology makes life…
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ON DIGITAL-First Fridays: The Subscription Economy
Pre-digital, subscription was for periodicals, newspapers, cars, and book-of-the-month clubs. Today, it is a required part of businesses. If you…
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Introducing a Better Way to Work: The Next Generation of EIM
New digital competitors in every industry are taking advantage of emerging platforms, tools, and integrations to challenge incumbents. History has…
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Fighting the ROT in your Company with Information Governance
It’s there, lurking beneath the scaffolding of every organization. It is growing, spreading out of control. And, companies are paying…
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Three Ways to a Stronger Contact Center & Marketing Relationship
Contact centers don’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the…
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Digital-First Fridays: What is a Digital Enterprise?
In my first post in this blog series, I examined how the speed of digital is disrupting market leaders, and…
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OpenText and SAP Run Together for Exceptional Customer Impact
As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and…
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