Information Management
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When Personalization Backfires
A colleague of mine recently shared a story from The New York Times about a woman who signed up for an…
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The Benefits of a Customer-Centric Culture
Customer Experience can mean different things to different people. In the Marketing world, there’s a debate about whether a CMO…
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InfoArchive – From Information to Knowledge
Recently I traveled to Pleasanton to work with the InfoArchive team. I arrived late and checked into my hotel. While relaxing…
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The Electric Impact of the Cloud, Have you Plugged in?
Have you ever considered, when switching on your coffee machine in the morning, where the electricity comes from? I’m guessing…
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The Future of Information: CEM Delivers the Full Customer Journey
Customer experience is the sum of all experiences over the duration of a relationship between a consumer and an organization.…
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Five Factors That Are Driving the Changing Publishing Landscape
From scrolls to print, from hardback to paperbacks, from broadsheets to tabloids, and from print to digital, the world of…
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Surprise! No More Solution Customizations
Things are not always what they seem, as the earliest of Roman writers pointed out, and the same is true…
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The Future of Information: It’s Time to Rethink ECM
ECM has evolved. It’s about more than just information governance. A new way to work means that ECM should foster…
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Not Another Cloud Buzzword for WFO?
Do we really need more buzzwords to promote cloud? I think not! Here’s just a few I found today: Taking…
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Announcing OpenText Developer Experience Suite for TeamSite 8
Things have been busy for us in Professional Services during our transition from HP to OpenText, but that hasn’t stopped…
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It’s not About the Technology; It’s About the Strategy
No matter what the industry, any company that deals with customers has reached a critical point in the evolution of…
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Introducing OpenText TeamSite 8.2
Optimize Your Digital Experiences with OpenText™ TeamSite 8.2 We’re happy to share the announcement of our latest OpenText TeamSite release…
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How to Improve Your CRO Results With Data Driven Hypotheses
A test’s hypothesis is arguably the most important factor when it comes to conversion rate optimization (CRO). The hypothesis not…
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The Future of Information: EIM – A Single Source of the Truth
No matter the size of an organization and regardless of industry, data drives business. From insurance claims to manufacturing purchase…
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Playing With Fire to Avoid Getting Burned
It takes seconds for a fire to spread. In the financial sector, the match is already lit. FinTech, or technology…
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IQPC Online Summit – Technology Roundtable Recap
On Tuesday, June 14, I had the pleasure of participating on the panel of an online IQPC Technology Roundtable with…
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The Customer’s Perspective of the Redefined Customer Journey
The digital customer journey is being redefined – it’s never been easier to buy stuff. All it takes is a…
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The Future of Information: Enter the Machines
As the Millennials enter the workforce, the machines will follow. And so cometh the machine. The Internet is constantly evolving.…
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Regulatory Information Management – Where are you on the Journey?
Life Sciences companies are under pressure to reduce the costs of regulatory operations and speed up health agency approval to…
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How to Win as a Technology Mixologist
Did you ever notice that winners always want to win, no matter what their field or activity? This makes it…
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