Customer Experience
Celebrating the human touch: how Autoscore impacts customer service quality
The role of human agents is more crucial than ever as we celebrate Customer Service Week 2024
The total patient experience: reflections from HIMSS 2024
The landscape of healthcare is evolving rapidly, driven by shifting consumer expectations and technological advancements. Patients are no longer passive recipients of care; they are…
• 4 minute read
5 highlights from the OpenText Government Summit
Key learnings we took away from this year’s 2024 OpenText Government Summit
• 7 minute read
What is customer experience management (CXM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…
• 6 minute read
Exceptional patient experiences start with smarter data
HIPAA taught us important lessons on how we interact with healthcare data, but it was a global pandemic that forced us to collectively go to…
• 3 minute read
What’s new in OpenText Media Management
For a category that has been around for over 30 years, digital asset management (DAM) is surprisingly dynamic. However, it remains challenging to manage the…
• 3 minute read
How digital fax and capture are transforming healthcare
Every second, an exponential amount of healthcare data is created and mined for valuable insights. A staggering 30% of the world’s data volume is currently…
• 4 minute read
An inside look at enterprise document accessibility for PDFs
Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…
• 4 minute read
Manutan combines digital services with the human touch to delight customers
At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…
• 4 minute read
Reimagine work with Cloud Editions 24.1
We, at OpenText, are leading the charge in innovative digital transformation, equipping our customers with essential tools to tackle today’s most complex business challenges. The…
• 8 minute read
Elevating contact center excellence
Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…
• 2 minute read
Unveiling OpenText’s leadership position in digital experience management
Providing a captivating digital experience is challenging. Users form an opinion on a website in just 0.05 seconds, moving on quickly if it doesn’t hold…
• 2 minute read
Global analyst firm names OpenText a leader in digital asset management
Billions of rich media assets are created every day for new and emerging channels. With all this creative, consistency is a challenge that goes right…
• 2 minute read
Stay in the loop!
Get our most popular content delivered monthly to your inbox.
Sign up
