This release contains several months’ work and a lot of changes. The first change you’ll notice is the versioning system. The last Vertica release was…

Eliminate service desk costs and elevate user experiences with an OpenAI API and private LLM virtual agent, Aviator. Meet Aviator, OpenText private LLM virtual agent, the smartest service desk OpenText has announced the technical preview of a private, generative AI virtual agent in ITSM solution..

Increase application value with a multi-tenant cloud BI service built for exceptionally large data volumes So, you’re moving to the cloud and now your data…

In today’s demanding business environment, contact center agents need to be highly effective and efficient to handle customer interactions. As customer expectations continue to rise,…

In the modern era of intense business competition, ensuring outstanding customer experiences has become crucial for long-term prosperity. The primary task at hand is to…

As marathon runners approach the finish line, well-intentioned sideline supporters often cheer words of encouragement: “Great job. Keep going. You’re almost there.” Yet that last…

OpenText™ AI and Analytics offers a comprehensive set of tools that help enterprises overcome data challenges at their pace. It ensures a smooth path towards…

A digital transformation is the adoption of new business processes and practices to help an organization compete effectively in a modern and increasingly digital world….

The landscape of Records Management (RM) has drastically changed in the last 20 years. Once a manageable and largely manual task limited to storage rooms…

I decided to go back to the basics again and ask OpenAI’s ChatGPT about the topics I write on all the time for Micro Focus Application Modernization & Connectivity.

Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses…

Taking an agile approach to data science helps deal with rapidly changing environments, uncertainty, complex solutions, emerging technologies, and ambiguous requirements inherent in these projects….