Business Network
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Meeting your customers where they are
In a 2017 State of Global Customer Service Report by Microsoft, 98% of respondents said customer service was important in…
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Building secure communication resiliency at the desktop
The unprecedented events of 2020 have shown many organizations the cracks in their infrastructure. Faced with the sudden reality of…
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Building a resilient supply chain
The massive disruption caused by the coronavirus outbreak has highlighted significant challenges in global supply chains. As highlighted in Fortune…
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Rapid Radiology puts the focus on senior care
As one of the largest teleradiology providers in the U.S., Rapid Radiology was established to expedite and enhance patient diagnosis…
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4 lessons for the pharma supply chain after COVID-19
The medical supply chain has proved remarkably resilient during the Covid-19 crisis with drug shortages kept to a minimum. However,…
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OpenText fax and Epic are integrated!
Each day, volumes of critical information are sent to and from doctors, patients, pharmacies, laboratories, healthcare providers and insurance companies.…
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What’s new in OpenText IoT 20.2
Amidst an environment of increasingly global and complex supply chains, organizations must collaborate closely with customers, suppliers and partners to…
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How to make working from home…work!
The concept of remote or home working isn’t new, but its adoption has been painfully slow. In 2019, less than…
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What is digital fax?
As enterprises digitally transform, optimizing content-centric processes and workflows becomes a priority. We’re saying goodbye to the traditional fax machine…
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Transitioning customer communications from paper to digital
When it comes to customer communications, Millennials, we’re told, prefer text and social media messages to phone calls and email.…
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What’s new in OpenText RightFax 20.2
OpenText™ is pleased to announce that OpenText™ RightFax™ 20.2 is now available for download. The newest version of RightFax is…
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Achieve resilient operations with flawless visibility across the enterprise ecosystem
About a decade ago, most consumers had to scramble through a pile of DVDs for the ‘perfect’ movie, or repeatedly…
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How the ethically minded consumer is impacting your bottom line
“We can’t eat there”, my wife says, as I ask where we should grab some lunch. When I ask why,…
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Announcing OpenText Business Network 20.2
OpenText™ Business Network 20.2 introduces many exciting features and innovations that improve productivity, business performance, and company resilience. Resilience refers…
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Clinical labs rise to a health crisis
You’ve seen the videos – people in Madrid, Rome, New York, Atlanta and cities all around the world step onto…
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How to adapt to supply chain disruptions caused by the Coronavirus
All the major examples of supply chain disruptions over the previous 20 years – from the SARS epidemic to the…
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How to select an Identity and Access Management system in 2020
In a previous blog, I took a look at ‘what are Identity and Access Management solutions?’. As businesses focus on…
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6 questions to ask about EDI readiness in 2020
When Novell’s star as a networking giant was beginning to wane, a salesperson visited a customer to ask why they…
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What is Customer Identity and Access Management (CIAM)?
Providing digital services to customers is a balancing act. You need to deliver outstanding customer experience at the same time…
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What is a Cloud Fax Service?
Fax has been around for a century and is still going strong. However, the standalone fax machine-with its manual processes,…
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