Line of Business
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Achieving a successful CCM implementation and adoption
When a customer chooses to invest in any kind of Customer Communications Management (CCM) platform, there are two things that…
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What is Cyber Resilience?
In 2015, former Cisco CEO John Chambers famously wrote: “There are two types of companies: Those that have been hacked, and…
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How to select an Identity and Access Management system in 2021
In a previous blog, I took a look at ‘what are Identity and Access Management solutions?’. As businesses focus on…
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How COVID-19 will change how we work FOREVER
Global supply chains, especially in the manufacturing sector have experienced many different forms of disruption over the years – from…
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3 ways to extend Salesforce for a true omnichannel customer experience
Customers are empowered by voices, choices, and devices. They want what they want, where they want it and when they…
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6 questions to ask about EDI readiness in 2020
When Novell’s star as a networking giant was beginning to wane, a salesperson visited a customer to ask why they…
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What is Customer Identity and Access Management (CIAM)?
Providing digital services to customers is a balancing act. You need to deliver outstanding customer experience at the same time…
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What are Identity and Access Management (IAM) solutions?
Cybercrime will cost more than $6 trillion in 2021 and continually tops the CIO priority list. When it comes to…
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IIoT and the road to data monetization
The implementation of the Industrial Internet of Things (IIoT) is bringing benefits to organizations in two key areas: operational improvements…
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EMR experts support lab outreach managers to boost services outside the hospital
One of the keys to a successful partnership supporting lab integration, CPOE (Computerized Physician Order Entry) and lab outreach is…
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Top 5 use cases of Blockchain in the supply chain in 2021
Managing today’s supply chains is extraordinarily complex. According to shipping giant, Maersk, one shipment of refrigerated goods from East Africa…
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What is a Blockchain platform?
Blockchain is perhaps one of the most overhyped technologies that has ever appeared. In fact, some experts suggest the technology…
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7 best practices in customer experience
In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great…
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How prepared is your IT department for the next legal hold?
Organizations deal with lawsuits all the time – from workplace discrimination, overtime pay, customer injuries sustained on-premises, intellectual property, contracts…
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Behind the scenes work is key to CPOE success
When a clinical lab places a key part of their business operation in another company’s “hands“, they trust that the…
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Cost, security and cloud are top priorities for legal departments
OpenText™ is pleased to announce findings from a new report launched at Legaltech 2020 in conjunction with Ari Kaplan Advisors.…
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Developing a strong lab outreach program
When Joe Trevino says that he understands the challenges of a laboratory manager’s daily routine – financial, staffing, technology and…
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Connect with Singapore via the PEPPOL e-invoicing network
Originally, the goal of Pan-European Public Procurement On-Line (PEPPOL) was to simplify electronic procurement processes between government agencies across Europe…
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AAA club transforms the digital experience for its members
Whether calling for roadside assistance, planning travel on the mobile app or meeting with an insurance agent, over 13.5 million…
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Air-gapped eDiscovery
eDiscovery technology continues to evolve to meet the realities of litigation, investigations and regulatory compliance requirements in the age of…
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