Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the…

Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced organizations, it becomes very challenging…

In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…

Key benefits of moving content services to the cloud include increased efficiency, greater security, remote accessibility, speed of deployment and ease of maintenance.[1] When making…

With digital content becoming the norm, capturing all types of incoming customer information is more important than ever before. Many sales and service teams struggle…

No matter your industry or business function, whether you’re dealing with highly complex and regulated processes like clinical trials; simply need to automate manual data…

The manufacturing of products relies on numerous activities supported by disconnected processes and applications that produce a steady flow of product-related content. But most of…

As organizations try to control the explosion of business content, it becomes more difficult for people to find and use it when and where they…

Recently I wrote a blog outlining why intelligent capture is the secret weapon Life Sciences companies need. I talked about how Life Sciences companies need…

With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As we move into 2023, FSIs…

Improving the customer experience (CX) is a top priority with senior management in any organization. To keep customer satisfaction high, you must be able to…

Healthcare runs on fax. Depending on the crowd, it may draw sighs of frustration, but fax is a vital tool in an industry that demands…