Customer Service
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
OpenText Experience Suite EP3 release further streamlines the customer journey
In our latest release, we’re making it easier than ever to create compelling and engaging experiences that will streamline the customer journey, and maximize your…
• 3 minute read
Customer communications management
Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was our first step into highly…
• 6 minute read
OpenText Experience Suite EP2 Release Brings Powerful Features to Build Compelling Customer Interactions
The existing set of OpenText™ Customer Experience Management solutions across Web Content Management, Digital Asset Management, Customer Communications Management, Workforce Optimizations, and Analytics, plus the talented…
• 3 minute read
The Future of Information: CEM Delivers the Full Customer Journey
Customer experience is the sum of all experiences over the duration of a relationship between a consumer and an organization. A consistent customer experience is…
• 3 minute read
The Future of Information: The OpenText View of the World
Enterprises are facing unprecedented competitive forces. Their competitors are defying Keynesian economics and they are experiencing a massively changing workforce—all while the world is becoming…
• 3 minute read
The Customer’s Perspective of the Redefined Customer Journey
The digital customer journey is being redefined – it’s never been easier to buy stuff. All it takes is a few clicks of a button….
• 4 minute read
The Future of Information: Enter the Machines
As the Millennials enter the workforce, the machines will follow. And so cometh the machine. The Internet is constantly evolving. The Internet of Things (IoT)…
• 3 minute read
CIO Magazine Interview: One Does Not Upgrade to Digital
In late March, I was featured in an article in CIO Magazine online, in which I discuss how Enterprise Information Management (EIM) is the transformative…
• 2 minute read
Creating Interactive Dialog With Your Customers
What if each customer felt that every communication with you was not only well managed, but a meaningful, interactive dialog? What if every employee engaging…
• 3 minute read
It’s Technically Easy to Upgrade to the Latest Version of Exstream
OpenText™ Exstream is a powerful, efficient and robust multichannel customer communications solution that allows users to create a variety of simple and complex customer-facing documents…
• 3 minute read
ON DIGITAL-First Fridays: Sold? But I Never Started the Sales Cycle!
Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines, no more trudging through shopping…
• 3 minute read
ON DIGITAL-First Fridays: The Customer Journey
Peter Drucker was right when he said, “The purpose of a business is to create and keep a customer”. This is the goal of every…
• 3 minute read
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