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ON DIGITAL-First Fridays: It Only Takes a Finger
My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s book, she asked, “What’s a…
• 2 minute read
Introducing ON DIGITAL-First Fridays
I’m pleased to kick off a new blog series, ON DIGITAL-First Fridays, to complement my latest book, ON DIGITAL. In this series, I’ll continue my…
• 2 minute read
Three Ways to a Stronger Contact Center & Marketing Relationship
Contact centers don’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the contact center is viewed as…
• 2 minute read
Enterprise World 2015: Your Best Bet for Enabling the Digital World
Both business models and entire markets are being disrupted by digital technologies, a changing workforce, a global marketplace, and digital consumers. Organizations need to evolve…
• 3 minute read
Digital Engagement: A New Business Requirement
Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding…
• 3 minute read
Digital-First Fridays: What is a Digital Enterprise?
In my first post in this blog series, I examined how the speed of digital is disrupting market leaders, and determined that the only way…
• 4 minute read
Digital-First Fridays: Operating at the Speed of Digital
It is not the strongest or the most intelligent who will survive but those who can best manage change. – Charles Darwin We live in…
• 4 minute read
Empowering Government with a Digital Agenda
Like private businesses, governments are driven by information. Consider the amount of information associated with a single citizen: a birth certificate, passport, driver’s license, student…
• 5 minute read
OpenText and SAP Run Together for Exceptional Customer Impact
As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and SAP have shared for decades…
• 4 minute read
Digital: Disrupt or Die
I’m pleased to announce the release of my latest book Digital: Disrupt or Die. It’s an exciting discourse about the emerging Digital-First World and…
• 4 minute read
The 6 Most Important Requirements for Enterprise Document Archiving
Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I offered a simple procedure for…
• 3 minute read
Reduce Risk with Secure Information Exchange
Every business is an information business and this is why digitization is a key corporate priority. Every enterprise exchanges massive amounts of information on a…
• 2 minute read
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