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April 15, 2024 4 minutes read
ON DIGITAL-First Fridays: The Customer Journey

ON DIGITAL-First Fridays: The Customer Journey

Peter Drucker was right when he said, “The purpose of a business is to create and keep a customer”. This is the goal of every…

December 21, 2015 3 minutes read
ON DIGITAL-First Fridays: It Only Takes a Finger

ON DIGITAL-First Fridays: It Only Takes a Finger

My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s book, she asked, “What’s a…

December 11, 2015 2 minutes read
Introducing ON DIGITAL-First Fridays

Introducing ON DIGITAL-First Fridays

I’m pleased to kick off a new blog series, ON DIGITAL-First Fridays, to complement my latest book, ON DIGITAL. In this series, I’ll continue my…

October 30, 2015 2 minutes read
Three Ways to a Stronger Contact Center & Marketing Relationship

Three Ways to a Stronger Contact Center & Marketing Relationship

Contact centers don’’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the contact center is viewed as…

October 15, 2015 2 minutes read
Enterprise World 2015: Your Best Bet for Enabling the Digital World

Enterprise World 2015: Your Best Bet for Enabling the Digital World

Both business models and entire markets are being disrupted by digital technologies, a changing workforce, a global marketplace, and digital consumers. Organizations need to evolve…

October 2, 2015 3 minutes read
Digital Engagement: A New Business Requirement

Digital Engagement: A New Business Requirement

Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding…

September 17, 2015 3 minutes read
Digital-First Fridays: What is a Digital Enterprise?

Digital-First Fridays: What is a Digital Enterprise?

In my first post in this blog series, I examined how the speed of digital is disrupting market leaders, and determined that the only way…

August 14, 2015 4 minutes read
Digital-First Fridays: Operating at the Speed of Digital

Digital-First Fridays: Operating at the Speed of Digital

It is not the strongest or the most intelligent who will survive but those who can best manage change. – Charles Darwin We live in…

July 30, 2015 4 minutes read
Empowering Government with a Digital Agenda

Empowering Government with a Digital Agenda

Like private businesses, governments are driven by information. Consider the amount of information associated with a single citizen: a birth certificate, passport, driver’s license, student…

June 2, 2015 5 minutes read
OpenText and SAP Run Together for Exceptional Customer Impact

OpenText and SAP Run Together for Exceptional Customer Impact

As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and SAP have shared for decades…

May 6, 2015 4 minutes read
Digital: Disrupt or Die

Digital: Disrupt or Die

  I’m pleased to announce the release of my latest book Digital: Disrupt or Die. It’s an exciting discourse about the emerging Digital-First World and…

November 4, 2014 4 minutes read
The 6 Most Important Requirements for Enterprise Document Archiving

The 6 Most Important Requirements for Enterprise Document Archiving

Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I offered a simple procedure for…

June 24, 2014 3 minutes read

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