OpenText Experience Suite EP3 release further streamlines the customer journey

In our latest release, we’re making it easier than ever to create compelling and engaging experiences that will streamline the customer journey, and maximize your customer’s interactions with your brand. The third Enhancement Pack for the OpenText™ Release 16 family of products increases your ability to embrace digital transformation; it also features deeper integrations across our portfolio and new ecosystem connectivity, which help facilitate a complete flow of information. As always, we also remain focused on user productivity and empowerment.

The OpenText™ Experience Suite portfolio of products is designed to help you deliver exceptional continuous, connected customer experiences to increase engagement, drive revenue and promote customer lifetime value, and with EP3 we have added even more capability to allow you to follow the customer from engagement to insight, extend your customer experience management ecosystem, and empower your team.

EP3 highlights by product

In Exstream, we’ve made communicating with your customers even simpler. Marketing content such as text, graphics, and messages, in your communications can now be edited by your non-technical business users without needing the help of IT. ‘Assured delivery’ means you can better support and reroute communications if primary delivery fails, and improved responsive design means your communications are ready for any device and screen size in the omni-channel world.

Updates to TeamSite includes support for native single page applications, giving content authors the power to deliver dynamic, engaging experiences efficiently while giving your brand the consistency it needs. While new improvements to search, workflow, and authoring combined with Single Sign On to simplify workflows. Plus, we’ve added deeper page-level analytics to let us know exactly what your customers are looking at and how your content is performing. Enhancements to Optimost VisualTest will allow you take personalization to the next level by A/B testing web page performance for multiple audiences simultaneously.

Qfiniti innovations keep your call centers moving with a new smart scorecard that scores call center agents based on analytics and now provides insightful coaching tips on every evaluation scorecard. We are also excited to have Qfiniti in the cloud integrated with Amazon Connect, the new contact center as a service solution from Amazon Web Services. Other platform enhancements include improved localization, as well as new Survey and Advise reports

Performance and recognition accuracy are the two most valued attributes for TeleForm, and we’ve made significant improvements to both while including new Vietnamese language recognition capabilities. We’ve also improved our Integrations with Content Server and MS-Office 2016.

And finally, the Media Management new release features improved collaboration job and task functionality, artificial intelligence for image analysis, a redesigned user interface including a streamlined gallery view with new menus and sidebars, and a mobile app for easy task completion with on-the-go review and approval workflows. This release also introduces the new product, Media Management Digital Hub, which helps business users easily distribute rich media assets through automated syndication to branded, accessible, self-service experiences without reliance on IT.

Elevate your customer experiences today with the new EP3 updates to OpenText Experience Suite.

Alan Porter

Alan J. Porter is the Senior Product Marketing Manager for the OpenText Customer Experience Suite. He is a regular writer and industry speaker on various aspects of Customer Experience and Content Strategy.

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