Customer Experience Management

Experiences made easy in the cloud

In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At…

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Mobilizing your workforce with intraday management

A few months ago, my family and I visited the happiest place on earth – Disney World! When we arrived…

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Three ways OpenText and Quest Diagnostics are modernizing customer experience in healthcare

In her annual Internet Trends Report, KPCG partner Mary Meeker highlights the impact of technology on consumer expectations and the…

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Is your organization ready for EIM managed services?

Moving to managed services for your Enterprise Information Management (EIM) systems is a major step for any organization. A great…

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Retail execution with SAP DAM

There’s a battle at your local shop that, as a consumer, you probably don’t know is happening. It affects the…

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Creating lifetime customers through CX

Buying a new car can be a very exciting time. Most of us start online researching the type of car…

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Is your content appropriate for every channel?

During a recent American Marketing Association and OpenText™ Hightail webinar, content strategy consultant/expert Noz Urbina outlined one of the biggest marketing…

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I’m worried about information leaks. How can I securely share my files?

The internet was born to connect us to each other and to the information we need. And somewhere along the…

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Manufacturing 4.0? Industry 4.0? It’s all digital manufacturing to me

I recently attended the Manufacturers Leadership Summit hosted by Frost & Sullivan in LA. This three-day event was full of presentations,…

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The stepping stones of the customer experience journey

I love to hear my parents tell stories from their younger days. One of my favorites is about an incident…

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OpenText Qfiniti named back-to-back WFO Provider of the Year

It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while…

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It’s time to rethink EIM in the automotive sector

At our recent OpenText™ Enterprise World 2018, there was a great deal of talk about two things: how companies have…

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Salesforce Solutions at Enterprise World

Wow. We are already in the summer months, and that means just one thing in the OpenText™ universe: OpenText Enterprise World 2018…

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Learning made easy

“Great education is a combination of a supporting environment, dedicated teachers and students who take joy in learning.” Hermann J.…

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Let your customers improve your website

The goal of testing is to get information about the behavior of visitors to a website so that our customers…

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OpenText named a 2018 CCM Leader in new Aspire Leaderboard

Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…

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The power of rights management

Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…

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Top 10 CEM software benefits for digital marketing in 2018

Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer…

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Event oriented customer experience

In my previous blog, I took a look at some of the major areas Financial Services needs to address to…

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Personalizing the experience: One size doesn’t fit all

Personalization is radically changing the face of retail, both online and in store. In a previous blog, I wrote about…

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