In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At…
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A few months ago, my family and I visited the happiest place on earth – Disney World! When we arrived…
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In her annual Internet Trends Report, KPCG partner Mary Meeker highlights the impact of technology on consumer expectations and the…
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Moving to managed services for your Enterprise Information Management (EIM) systems is a major step for any organization. A great…
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There’s a battle at your local shop that, as a consumer, you probably don’t know is happening. It affects the…
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Buying a new car can be a very exciting time. Most of us start online researching the type of car…
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During a recent American Marketing Association and OpenText™ Hightail webinar, content strategy consultant/expert Noz Urbina outlined one of the biggest marketing…
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The internet was born to connect us to each other and to the information we need. And somewhere along the…
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I recently attended the Manufacturers Leadership Summit hosted by Frost & Sullivan in LA. This three-day event was full of presentations,…
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I love to hear my parents tell stories from their younger days. One of my favorites is about an incident…
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It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while…
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At our recent OpenText™ Enterprise World 2018, there was a great deal of talk about two things: how companies have…
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Wow. We are already in the summer months, and that means just one thing in the OpenText™ universe: OpenText Enterprise World 2018…
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“Great education is a combination of a supporting environment, dedicated teachers and students who take joy in learning.” Hermann J.…
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The goal of testing is to get information about the behavior of visitors to a website so that our customers…
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Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…
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Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…
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Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer…
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In my previous blog, I took a look at some of the major areas Financial Services needs to address to…
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Personalization is radically changing the face of retail, both online and in store. In a previous blog, I wrote about…
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