Customer Experience Management

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within…

Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way…

Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business…

The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™…

Every day, customers and employees enter information on forms. Regardless of how they are created, distributed and captured, whether on…

At OpenText™, the Customer Experience Management (CEM) team is committed to providing organizations with intelligent content services that transform and…

Keeping up with the pace of business on an enterprise website can be stress-free, or at least less stressful, when…

Following a Learn Path at OpenText Enterprise World this July in Toronto is a perfect way to make the most…

OpenText™ Enterprise World has always been a best place to get detailed information and expert advice on the latest OpenText…

Most effective marketing strategies engage a plurality of channels to reach their target audience. Channels such as email, websites, microsites,…

Founded in 2004 as YouSendIt, Hightail was originally designed to help individuals and businesses easily and securely transfer large files…

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While…

Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment…

For anyone who writes, an editor helps make the final product better. A good editor is not just spell-check and…

As online news sources become increasingly available to anyone with a smart device, we continue to see the decline of…

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…

With the demand for creative content to support an ever-increasing volume of campaigns and programs on the rise, marketers turn…

OpenText™ TeamSite™ has come a long way in recent years, but there are a few lingering myths about its capabilities. …

Partena Professional is a service provider that provides support for administrative processes and human resources policies. This large Belgian group…