The internet was born to connect us to each other and to the information we need. And somewhere along the…
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I recently attended the Manufacturers Leadership Summit hosted by Frost & Sullivan in LA. This three-day event was full of presentations,…
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I love to hear my parents tell stories from their younger days. One of my favorites is about an incident…
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It’s not easy to stand out in a competitive contact center and customer experience market, but every once in while…
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At our recent OpenText™ Enterprise World 2018, there was a great deal of talk about two things: how companies have…
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Wow. We are already in the summer months, and that means just one thing in the OpenText™ universe: OpenText Enterprise World 2018…
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“Great education is a combination of a supporting environment, dedicated teachers and students who take joy in learning.” Hermann J.…
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The goal of testing is to get information about the behavior of visitors to a website so that our customers…
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Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies…
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Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a…
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Customer Experience Management (CEM) has become a key point of differentiation in many industries today. Forrester Research has shown that customer…
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In my previous blog, I took a look at some of the major areas Financial Services needs to address to…
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Personalization is radically changing the face of retail, both online and in store. In a previous blog, I wrote about…
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Imagine customer journeys that are connected and more personal; where every interaction leaves the person feeling engaged and wanting to…
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This blog is updated from a post originally published on Feb 23, 2018. We are just days away now from…
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This post has been written by guest author Paul Stockford of Saddletree Research. What is the “quality management renaissance”? When…
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In my last blog, I took a look at Digital Asset Management (DAM) and how manufacturers can use this technology…
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If you are reading this, chances are you are the lucky individual that’s been chosen to own and champion testing…
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Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation…
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As we embark on our Innovation Tour 2018, I’m reminded of a prediction from Gartner. In 2015, the firm suggested…
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