Customer Experience Management

Fujitsu chooses OpenText Exstream to power new proposal tool

In 2015, Fujitsu realized that their Salesforce CRM system was no longer meeting their needs. So what do you do?…

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When customer experience needs to get physical

It all started with a drip of water. You know that moment when you open the fridge door and feel…

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Utilities are Playing Catch-up with Online Document Formats

A review of major trends in the electric power sector found that electric utilities are rapidly becoming more focused on…

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Is Cloud-Based CCM Right for you?

Market analyst firm KeyPoint Intelligence (formerly known as InfoTrends), in reporting on Customer Engagement Technologies State of the Market 2016,…

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OpenText Qfiniti Showcased at Call Center Week 2017

The Call Center Week expo hall is filled and the OpenText WFO team is ready take you on an adventure…

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The Time for Education is Now!

According to Benjamin Franklin, “An investment in knowledge pays the best interest.” That couldn’t be more true. Employee education and…

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Digital Culture, Digital Capability and Digital Influence

Invest in Digital Capability to build a Digital Culture and be rewarded with Digital Influence – with social media, video…

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Where Have all the Millennials Gone? Adapting the Customer Experience

My wife and I recently stopped at the local branch of a chain restaurant that was a regular family eating…

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Stop Sending Bad Surveys – Webinar Invite

When your mother told you to “listen twice as much as you speak” she was right! With survey fatigue at…

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Stale Coaching Programs in the Contact Center

As I travel and speak with contact center leaders around the world, a very vocal set of customers tell me…

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Energize Your Customer Experience Strategy at Enterprise World

Are you looking to re-energize your Customer Experience strategy? Do you want to know how other companies are approaching it? Are…

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5 Tips For Better Digital Marketing in Financial Services

While Financial Services CEOs and CIOs talk of the importance of digital transformation, many firms have been slower to harness…

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Thoughts From Digiruption Indaba South Africa

Digiruption Indaba is our customer day in Africa – Indaba means ‘gathering’. This year, Digiruption was held at the Galleria in…

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Lead the Customer Experience Revolution – Webinar

Traditional marketing no longer works. Broadcasting a message and hoping that someone will see and respond to it is now…

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Process Automation Anchors the Delivery of Digital Customer Experiences

In this blog we welcome guest blogger Maureen Fleming, a Vice President at IDC, focused on middle tier technologies that enable new…

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Want to Know What Your Peers are up to? – Join the Customer Conversations at Enterprise World

Attending conferences like OpenText™ Enterprise World provide some of the best opportunities for you, and your company, to take your game…

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Disrupt Yourself – Personalized Marketing in the age of General Data Protection Regulation (GDPR)

In early March, as part of an overall webinar titled New EU Policies Will Transform Business Practices across the Organization:…

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Personalize Wisely: The Do’s and Don’ts of Personalization

Do you know the best approach to personalizing your digital experiences? While personalization has been a top priority for many…

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OpenText Experience Suite EP2 Release Brings Powerful Features to Build Compelling Customer Interactions

The existing set of OpenText™ Customer Experience Management solutions across Web Content Management, Digital Asset Management, Customer Communications Management, Workforce Optimizations,…

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OpenText Qfiniti 16.2 – Created for Results, Designed for Coaching

For over 17 years, OpenText™ Qfiniti customers have been asking callers to “stay on the line at the end of…

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