In 2015, Fujitsu realized that their Salesforce CRM system was no longer meeting their needs. So what do you do?…
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It all started with a drip of water. You know that moment when you open the fridge door and feel…
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A review of major trends in the electric power sector found that electric utilities are rapidly becoming more focused on…
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Market analyst firm KeyPoint Intelligence (formerly known as InfoTrends), in reporting on Customer Engagement Technologies State of the Market 2016,…
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The Call Center Week expo hall is filled and the OpenText WFO team is ready take you on an adventure…
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According to Benjamin Franklin, “An investment in knowledge pays the best interest.” That couldn’t be more true. Employee education and…
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Invest in Digital Capability to build a Digital Culture and be rewarded with Digital Influence – with social media, video…
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My wife and I recently stopped at the local branch of a chain restaurant that was a regular family eating…
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When your mother told you to “listen twice as much as you speak” she was right! With survey fatigue at…
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As I travel and speak with contact center leaders around the world, a very vocal set of customers tell me…
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Are you looking to re-energize your Customer Experience strategy? Do you want to know how other companies are approaching it? Are…
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While Financial Services CEOs and CIOs talk of the importance of digital transformation, many firms have been slower to harness…
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Digiruption Indaba is our customer day in Africa – Indaba means ‘gathering’. This year, Digiruption was held at the Galleria in…
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Traditional marketing no longer works. Broadcasting a message and hoping that someone will see and respond to it is now…
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In this blog we welcome guest blogger Maureen Fleming, a Vice President at IDC, focused on middle tier technologies that enable new…
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Attending conferences like OpenText™ Enterprise World provide some of the best opportunities for you, and your company, to take your game…
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In early March, as part of an overall webinar titled New EU Policies Will Transform Business Practices across the Organization:…
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Do you know the best approach to personalizing your digital experiences? While personalization has been a top priority for many…
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The existing set of OpenText™ Customer Experience Management solutions across Web Content Management, Digital Asset Management, Customer Communications Management, Workforce Optimizations,…
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For over 17 years, OpenText™ Qfiniti customers have been asking callers to “stay on the line at the end of…
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