Customer Experience Management

What’s holding back operational excellence in the utility sector?

Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe…

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How can agencies work better with marketers?

In a recent Adweek webinar sponsored by OpenText™ Hightail™, guest speaker Jay Pattisall, Forrester principal analyst and former agency executive,…

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Top tips to ensure a smooth migration to EIM managed services

So, you’ve decided to deploy managed services for your EIM systems. Although you know your organization is ready for EIM managed…

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Five reasons to choose OpenText Exstream for Salesforce

OpenText Exstream™ has consistently been recognized by analysts as a leader in the Customer Communications Management (CCM) space for over…

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Three ways to simplify your digital content supply chain

Sharing and collaborating on large media files, especially with partners and clients outside your organization, can be a challenge for…

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Better together – Digital media collaboration made simple

Marketers, we feel your pain. You’re constantly juggling multiple projects and deadlines, working with multiple people across different departments or…

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The importance of consumer IAM in the world of the ‘digital-savvy’ customer

Consumer Identity and Access Management (CIAM), also known as B2C IAM, is still relatively new but it is rapidly becoming…

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OpenText TeamSite 16.4.1 is available now

If you’re working in a web content management system (CMS) every day, it needs to function as you’d expect and…

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Deployed in the cloud, OpenText Media Management delivers new features and functionality

Successful marketing departments know the value of the cloud. To succeed in today’s competitive, digital world, you need a Digital…

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Increased automation in OpenText Media Management delivers significant benefits

All marketers know that time is money. Whether you’re putting in a marketing request or scheduling media delivery, reducing the…

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Consolidating customer communications platforms at NAV with OpenText Exstream

Every year the Norwegian Labour and Welfare Administration (NAV) sends out more than 20 million items of communication to over…

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OpenText Media Management uses intelligence to improve the marketer’s life, one task at a time

Marketers who use video grow revenue 49% faster than non-video users, according to Wordstream. But in today’s digital world, it’s…

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Why do user experience, intelligence and automation matter in the enterprise?

The life of a marketer can be exciting and inspiring. From major product launches to creating new collateral to attending…

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OpenText Qfiniti now available for Amazon Connect in the AWS Marketplace

OpenText™ is excited to announce that our cloud-ready Workforce Optimization (WFO) suite, OpenText™ Qfiniti, has been integrated with Amazon Connect,…

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OpenText Extended ECM for Microsoft Dynamics 365 by Contesto has arrived with Release 16 EP5

“If it’s not in CRM, it doesn’t exist.” How many times do sales professionals hear this phrase during a forecast…

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Experiences made easy in the cloud

In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At…

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Mobilizing your workforce with intraday management

A few months ago, my family and I visited the happiest place on earth – Disney World! When we arrived…

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Three ways OpenText and Quest Diagnostics are modernizing customer experience in healthcare

In her annual Internet Trends Report, KPCG partner Mary Meeker highlights the impact of technology on consumer expectations and the…

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Is your organization ready for EIM managed services?

Moving to managed services for your Enterprise Information Management (EIM) systems is a major step for any organization. A great…

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Retail execution with SAP DAM

There’s a battle at your local shop that, as a consumer, you probably don’t know is happening. It affects the…

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