Customer Experience Management

Employee experience drives customer experience

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within…

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Introducing the largest coordinated release in OpenText history

Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way…

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Announcing OpenText Experience EP6

Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business…

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Transforming customer experience with OpenText and Salesforce

The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™…

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What’s new in OpenText LiquidOffice EP6

Every day, customers and employees enter information on forms. Regardless of how they are created, distributed and captured, whether on…

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What’s new in OpenText Qfiniti and Explore EP6

At OpenText™, the Customer Experience Management (CEM) team is committed to providing organizations with intelligent content services that transform and…

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What’s new in OpenText TeamSite EP6

Keeping up with the pace of business on an enterprise website can be stress-free, or at least less stressful, when…

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Experience Learn Paths at OpenText Enterprise World

Following a Learn Path at OpenText Enterprise World this July in Toronto is a perfect way to make the most…

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Introducing OpenText Enterprise World Learn Paths

OpenText™ Enterprise World has always been a best place to get detailed information and expert advice on the latest OpenText…

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Marketing production in life sciences

Most effective marketing strategies engage a plurality of channels to reach their target audience. Channels such as email, websites, microsites,…

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One year into the Hightail and OpenText collaboration

Founded in 2004 as YouSendIt, Hightail was originally designed to help individuals and businesses easily and securely transfer large files…

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Achieving digital transformation in the insurance industry

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While…

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Fédérale Assurance implements customer communications strategy with OpenText

Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment…

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Editorial Judgement

For anyone who writes, an editor helps make the final product better. A good editor is not just spell-check and…

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The decline and regeneration of print news publishing

As online news sources become increasingly available to anyone with a smart device, we continue to see the decline of…

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Pulling an Uber: Customer experience in Financial Services

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…

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How to beat the creative content crunch

With the demand for creative content to support an ever-increasing volume of campaigns and programs on the rise, marketers turn…

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Five common myths about OpenText TeamSite explained

OpenText™ TeamSite™ has come a long way in recent years, but there are a few lingering myths about its capabilities. …

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What constitutes a complete intelligent forms platform?

Having an intelligent forms platform can help your organization on its journey to digital transformation, but not all solutions are…

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Partena Professional increases productivity and efficiency with OpenText Exstream and Output Server

Partena Professional is a service provider that provides support for administrative processes and human resources policies. This large Belgian group…

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