Customer Experience Management

Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe…

In a recent Adweek webinar sponsored by OpenText™ Hightail™, guest speaker Jay Pattisall, Forrester principal analyst and former agency executive,…

So, you’ve decided to deploy managed services for your EIM systems. Although you know your organization is ready for EIM managed…

OpenText Exstream™ has consistently been recognized by analysts as a leader in the Customer Communications Management (CCM) space for over…

Sharing and collaborating on large media files, especially with partners and clients outside your organization, can be a challenge for…

Marketers, we feel your pain. You’re constantly juggling multiple projects and deadlines, working with multiple people across different departments or…

Consumer Identity and Access Management (CIAM), also known as B2C IAM, is still relatively new but it is rapidly becoming…

If you’re working in a web content management system (CMS) every day, it needs to function as you’d expect and…

Successful marketing departments know the value of the cloud. To succeed in today’s competitive, digital world, you need a Digital…

All marketers know that time is money. Whether you’re putting in a marketing request or scheduling media delivery, reducing the…

Every year the Norwegian Labour and Welfare Administration (NAV) sends out more than 20 million items of communication to over…

Marketers who use video grow revenue 49% faster than non-video users, according to Wordstream. But in today’s digital world, it’s…

The life of a marketer can be exciting and inspiring. From major product launches to creating new collateral to attending…

OpenText™ is excited to announce that our cloud-ready Workforce Optimization (WFO) suite, OpenText™ Qfiniti, has been integrated with Amazon Connect,…

“If it’s not in CRM, it doesn’t exist.” How many times do sales professionals hear this phrase during a forecast…

In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At…

A few months ago, my family and I visited the happiest place on earth – Disney World! When we arrived…

In her annual Internet Trends Report, KPCG partner Mary Meeker highlights the impact of technology on consumer expectations and the…

Moving to managed services for your Enterprise Information Management (EIM) systems is a major step for any organization. A great…

There’s a battle at your local shop that, as a consumer, you probably don’t know is happening. It affects the…