Customer Experience
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4 tips for tracking customer experience KPIs
Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you…
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How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a…
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Evolving customer communications
Targeted customer communications are a powerful way to increase engagement and build brand loyalty. Done poorly, they’re also an effective way to drive your…
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“We are experiencing longer than normal wait times”
Recent events have resulted in increasingly difficult conditions in which to run a business, disrupting even the most efficient and…
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What’s new in OpenText CX-E Voice CE 20.4
The world’s largest work from home experiment began in March 2020 and it’s working! Today, 82% of company leaders plan…
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Announcing the OpenText Experience Cloud
Now more than ever, organizations fight to engage customers in a more crowded digital space while keeping pace with customer…
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Empower your contact center supervisors with voice technology
A big part of a contact centre supervisor’s job is making sure their team is Okay. That may sound obvious, but it’s a…
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What is CCM (Customer Communication Management)?
Organizations need to have seamless and constant communication with their customers while also gaining insights into their needs. This helps…
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Maximize ROI by optimizing digital asset management productivity
Over the years, Digital Asset Management (DAM) has transformed from a digital media storage hub to a solution with the addition…
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Getting the best performance from your Digital Asset Management system
Performance is an essential component when implementing any solution and is critical for acceptance by the end users, administrators, consumers,…
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Is your web content management business ready?
More than ever, there is an increasing need for organizations to ensure their webpages and web content can be easily…
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Simplifying customer outreach leads to big savings
Maintaining open lines of communication with your customers and partners is essential, but with all the different methods in use…
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The customer experience is now digital
Customer experience has increasingly been focused on digital for several years, but the events of 2020 have drastically accelerated that…
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Put contact center technology at the heart of your customer experience
The contact center is at the heart of today’s customer experience. Contact center interactions are critical to customer experience in…
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Automation in OpenText Media Management
When managing a Digital Asset Management (DAM) system, many administrators quickly find that the management part is the hardest to…
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What’s new in OpenText Media Management Cloud Edition (CE) 20.2
All organizations are faced with increasing demands for images and video for marketing and operational purposes. Managing higher volumes, larger…
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Amplify the Voice of the Customer with technology
We are all customers, and as customers we often find our relationship with contact centers is ‘complicated’, frustrating, and sometimes…
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Customer experience vs. customer engagement
Imagine you have an annual budget of $50,000. Do you spend it all on customer experience or customer engagement? The…
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Overcoming the challenges of the remote contact center
The COVID-19 pandemic has forced contact center organizations to shift to remote work environments, and it’s had a tremendous impact…
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What’s new in OpenText TeamSite Cloud Edition (CE) 20.2
Providing relevant, optimized experiences to all customers at each interaction with your brand is a must in 2020. Fortunately, with…
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