Customer Experience Management

Make the most of your Single Page Applications with TeamSite 16.3

Do you like using Single Page Applications as part of your website design? They are pretty cool aren’t they? And…

Read More »

Automating the digital media supply chain

All those pictures that you see on websites, on digital signs at the mall, or even on the packaging for…

Read More »

Telenor boosts customer communications with OpenText

Brand consistency has a huge impact on brand awareness, which helps to drive understanding and loyalty among customers. So how…

Read More »

How my Apple Watch gave me a window into a world of IoT in Retail

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. IoT is a network…

Read More »

Creating a game plan for effective agent coaching

Fifteen seconds left on the clock. The team is down by 2 points. The coach of this basketball team has…

Read More »

Can government move from a service to an engagement delivery model?

There has been a great deal written about Citizen-centric government and the role of personalization in service delivery. Pretty much…

Read More »

OpenText Experience Suite EP3 release further streamlines the customer journey

In our latest release, we’re making it easier than ever to create compelling and engaging experiences that will streamline the…

Read More »

OpenText Release 16 EP3: drive, extend and empower

There are three action verbs I like to use when talking about the benefits of OpenText™ Release 16 Enhancement Pack…

Read More »

General Data Protection Regulation (GDPR) moving forward

Oil is no longer the world’s most valuable resource. Data is the most valuable resource. “73% of people agree that…

Read More »

If a 600 year-old hotel can embrace digital customer communications, shouldn’t you?

“Why don’t we stay at that really nice hotel in the Cotswolds?” On our recent vacation trip to the UK…

Read More »

Enabling Argos digital transformation with OTMM

Have you ever wondered how a traditional catalogue retailer supports its transition into the digital business? To Argos, moving from…

Read More »

Endless Aisle puts focus on better inventory management

In my last blog I looked at Endless Aisle for a customer experience perspective. This time, I’d like to concentrate…

Read More »

Customer communications management

Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was…

Read More »

Qfiniti and Enterprise World 2018

If you joined the Qfiniti team for the massive OpenText user event in Toronto this summer, thank you, and we…

Read More »

Customer experience in practice

We are all customers and we all have experiences. Customer Experience in Practice is a common-sense look at how we…

Read More »

Improve customer experience with a little improvisation

While I enjoy TV shows like “Whose Line is it Anyway” that use improvisation techniques to deliver some fun comedy…

Read More »

Endless Aisle can delight both customer and retailer

In the new world of omnichannel retail, the line between online and offline is blurring for customers. They expect a…

Read More »

Content and context must drive personalization in retail

Here’s an insight into me: I’m not the same person I was yesterday. I’m not hugely different but in subtle…

Read More »

OpenText Exstream recognized as industry leading solution

It is always nice to be recognized, and the OpenText Customer Experience Management team was delighted to learn that OpenText…

Read More »

OpenText WFO team welcomes Laurie Shook

Just as the strength of our contact center cloud offering for WFO gains momentum in the market, the OpenText™ Qfiniti…

Read More »