CEO Blog

The CEO of OpenText, Mark Barrenechea, shares his insights and observations on enterprise information management and the latest technologies.

The Future of Information: It’s Time to Rethink ECM

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ECM has evolved. It’s about more than just information governance. A new way to work means that ECM should foster collaboration, increase productivity, and deliver insights based on enterprise information. With new capabilities and improved features, Content Suite 16 is ECM reimagined. Rethinking ECM We’ve added new capabilities to OpenText Content Suite 16, including: Connected Workspaces: Workspaces connect content management to business processes and fundamentally change the way ECM is planned, resulting in unified information silos and better collaboration for true connectivity gains. New Content Server User Interface (UI): A new intuitive UI for OpenText Content Suite and Extended ECM has responsive capabilities, role-based views, access to most recent documents, and many more new features to make users more productive and collaborative. Our new UI delivers deeper engagement with connected and consistent experiences and increased security via role-based access to information. Analytics Integration: Suite-wide integration of analytics for real-time query or batch download of data from OpenText ECM solutions results in cognitive abilities for richer layers of business insight. Integrated Social Capabilities: End-to-end lifecycle management of new disruptive content formats (like social) with added capabilities for users to interact with content improves collaboration and enriches search, deepening engagement and helping to ensure the security and protection of corporate IP/information. Enterprise Search with InfoFusion: Conduct scalable, secure, permissions-based searches for content from multiple enterprise systems by leveraging content analytics and Personally Identifiable Information (PII) identification. Additional features and capabilities in this release of OpenText Content Suite include auto classification for massive archiving projects, a built-in HTML 5 viewer, drag-and-drop email support, dashboard reporting, enhanced compliance and security, and integration with OpenText CORE, making file sharing and external collaboration in the Cloud a natural extension of the OpenText Content Suite environment. It’s time to rethink ECM. OpenText Content Suite 16 offers so much more above and beyond robust information governance. With enterprise search, deep ERP and analytics integration, and availability in the Cloud, our customers will be able to increase productivity while lowering costs. OpenText Content Suite 16 has everything an information company needs to control and protect their information. Once this is accomplished, information processes can be effectively digitized. This is the topic of my next blog in this series. Find out more: www.opentext.com/16.  

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The Future of Information: OpenText Release 16 – Robust Information Security

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As the economy moves online, businesses are become more vulnerable to cyberattacks. The list of casualties grows every day, with big names falling victim to cyber breaches. The attacks are becoming more sophisticated and harder to trace, and they’re becoming more frequent. Cybersecurity is a critical requirement for combatting trends such as nation-state backed espionage, more vulnerable service providers, big data, mobile apps, and encryption failures. The protection of corporate Intellectual Property (IP) is becoming an increasing concern for IT organizations as confidential information is housed in digital format. Threats from both inside and outside the company must be considered. During the Digital Revolution, organizations need to assume that they are under attack every day and that the bad guys are already on their network. Ultimately, organizations need to build a moat around their most important systems. No real risk can be mitigated to a zero percent likelihood of occurring, and some risks are 100 percent likely to happen. So how can the digital enterprise determine which risks to mitigate and what consequences to prepare for? According to research, the average organization needs to keep one percent of its information and 69 percent of enterprise information can be thrown out without suffering negative consequences. Keeping everything means higher storage and infrastructure costs. In instances of litigation, the cost of investigation increases as content is searched, examined, and reviewed across many sources. With today’s dramatic growth in content volume, this approach is not tenable. Not all information is created equally and not all information exposes an organization to the same risk. EIM permits secure access to information on a “need to know” basis, while preserving an archive of information. The more data an organization stores and manages, the greater the risks for security breaches and non-compliance. To protect enterprise information, organizations need to practice the fundamentals really well. Most companies forget that security is all about “back to basics”: Employees need education. Fifty percent of all cyber security issues are caused by a lack of education and “naive” employee actions. The next 25 percent comes from hardware or software assets that are not up to date. Are they running an outdated email client, for example, that has known vulnerabilities? Is the perimeter defined and protected, or were the gates left open? The response time on shutting the gates is critically important. These basics will make organizations 95 percent secure. Along with investment in an Enterprise Information Management (EIM) platform. OpenText Release 16 – Defense in Depth EIM is designed to protect information where it is used: at the point of interaction in the application itself, offering security mechanisms such as access and permissions, information audit capabilities, and secure information exchange built right into the system. In OpenText Release 16, our latest EIM platform, we’ve taken security up a notch. User- and role-based security happens at the application level. To help ensure privacy, enhanced access and identity management are available through active directory and upgrades to directory services. Both data at rest and data in transit are protected. We guarantee network security, operational security based on our state-of-the-art data centers, and many standards for compliance. Enterprise Content Management (ECM) addresses governance and compliance in OpenText Release 16—but it’s much more than this. It is ECM re-imagined. Read all about it in my next blog. Find out more: www.opentext.com/16

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The Future of Information: OpenText Release 16 – Digital Information Governance

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The regulatory landscape is complex. Companies in all industries are subject to industry-specific regulations and standards, as well as regional or national regulations. At the same time, digital technologies are introducing concerns about fraud, ethical behavior, and data security. With the growth of big data, social media, cloud computing, and mobile device usage, information governance is a key business imperative with the C-suite. Global Regulatory Pressures—A Complex Landscape By some predictions, as many as 20 percent of CIOs in regulated industries will lose their jobs for failing to implement information governance. Connecting information, people, and processes across emerging digital technologies further complicates governance and compliance challenges. If information is an agent of change in the digital world, it has to be managed. Executives and IT leaders will be required to develop and execute strategies for digital information governance. In a global economy, the impact of regulations has far-reaching consequences. Many organizations have minimal control over their operational systems and business processes that capture data required for compliance and litigation purposes. IT budgets will be required to meet future compliance requirements. But governance is about more than controlling regulatory information, it’s also about enabling a better way to work. When implemented effectively as part of an Enterprise Information Management (EIM) platform, governance helps uncover the value of information for improved operational performance. OpenText Release 16 offers more comprehensive governance and compliance capabilities. We have set up data zones in the OpenText Cloud according to local laws and regulations. With growing regulations and standards, we are working to deliver compliance for every single one, from SOC 1 and SOC 2 to PCI DSS and HIPAA. This is a strategic decision we have made, and one we can make because we own our own Cloud. With this release, we are not only investing in infrastructure and compliance with regulations and standards, but information governance, compliance, and security. In my next post, I will discuss the changes we’ve made to OpenText Release 16 to help organizations protect their enterprise information. Find out more: www.opentext.com/16

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The Future of Information: OpenText Cloud 16 – The Agility to Innovate

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The Cloud is quickly becoming a business imperative. First movers with cloud technology stand to quickly gain substantial market share, displacing incumbents with new cloud-based solutions. We want our customers to have the Cloud in their arsenal, as well the option to choose a cloud, on-premises or hybrid deployment of Enterprise Information Management (EIM). That’s why, with our recent release, we have invested deeply in our own cloud infrastructure. All OpenText products are now available in the OpenText Cloud. OpenText Cloud 16 is a set of five cloud-based offerings that includes Content Suite, Process Suite, Experience Suite, the Business Network, and Analytics. Each of these suites has been designed exclusively for cloud deployment, spanning solutions from native Software-as-a-Service (SaaS) to suite configurations delivered as Managed Cloud Services. In addition to these suites, organizations can subscribe to Core, a cloud-based, business-ready file sharing and collaboration solution, and Archive in the Cloud. OpenText Cloud 16 OpenText Cloud 16 gives our customers the opportunity to leverage the OpenText Cloud for Managed Services, Business Network Services, and OpenText SaaS applications. The OpenText Cloud infrastructure is a global network of over 40 data centers and points of presence. A custom-built private cloud infrastructure and custom SLAs, disaster recovery solutions, and architectural configurations work together to help lower total cost of ownership, while maximizing business agility. With 18 billion transactions per year representing $6.5 trillion in commerce, 3.5 petabytes of stored content, 600,000 integrated trading partners, and benefiting more than 64,000 customers worldwide, the OpenText Cloud extends business to an established network of customers and partners. Additional features in this release include seamless updates for cloud offerings on a quarterly basis, a health check on the business network to ensure maximum up-time (via State of the Grid Analytics), over 4,500 canonical maps, and next generation transportation and logistics. The Digital Revolution is accelerating the need for digital governance, which is the topic of my next post in this series. Find out more: www.opentext.com/16

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The Future of Information: OpenText Suite 16 – From Engagement to Insight

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OpenText Suite 16 is a set of four Enterprise Information Management (EIM) suites: Content Suite, Process Suite, Experience Suite, and Analytics. Each suite represents a set of integrated products that have been packaged together and can be deployed on-premises, as a subscription in the OpenText Cloud, or as a Managed Service. OpenText Suite 16 As well as helping our customers move to the Cloud, we have been working for over a year now to integrate analytics throughout OpenText Release 16. Our goal is to provide analytics capabilities in each suite for extracting valuable business insights from enterprise information. Deeper, embeddable analytics are also available as an independent suite. In addition to the EIM suites, this release includes AppWorks™—a development platform designed to speed the path from need to solution for IT organizations. To give customers more comprehensive control over their enterprise information, OpenText Release 16 supports new information flows such as Capture-to-Disposition, Create-to-Consume, Procure-to-Pay, and Event-to-Outcome. With more than 1,000 points of integration, OpenText Suite 16 is truly the most integrated digital platform available today. Each suite can be connected to existing, non-OpenText EIM applications and solutions to maximize technology investments. Our low-cost, open stack supports a variety of commonly used database and web server technologies to significantly reduce the cost of the underlying software infrastructure. OpenText Suite 16 delivers a variety of innovations of significant value to new and existing customers. The combination of cloud availability, an open stack, massive new functional capabilities, and deeper integrations make OpenText Release 16 a destination release for any business looking to take their EIM technologies to the next level. In my next post, we’ll explore what’s new with OpenText Cloud 16. Find out more: www.opentext.com/16

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OpenText Expands eDiscovery, Content Analytics, and Cloud with Recommind Acquisition

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I am pleased to announce the acquisition of Recommind, Inc., a leading provider of eDiscovery and information analytics solutions that deliver insight from unstructured data to help people make better, faster business decisions. Adding Recommind solutions to our portfolio establishes OpenText as a leader in the eDiscovery space and creates significant opportunities for growth in cognitive, content analytics, and cloud-based solutions. The eDiscovery market is currently going through its biggest transition ever. Organizations are looking to take greater control of their eDiscovery processes, the selection of eDiscovery vendors, the services they buy, and how they buy them. In organizations that are frequently involved in litigation, eDiscovery is often considered a cost of doing business. But where there is risk, there is also reward. eDiscovery represents a significant opportunity from an optimization, cost, and efficiency perspective. At OpenText, we are dedicated to maintaining and growing Recommind’s position as an eDiscovery leader based on the best analytics and the best user experience for review in the market. This acquisition also highlights our commitment to the Legal vertical with a one-stop shop for enterprise search and document management requirements. We are shaping the future of the enterprise market, and analytics figure prominently in this strategy. Recommind solutions will help us do this by delivering new insights that can, as an example, help to optimize profits or mitigate risks in an area that has been a big blind spot for business managers, their unstructured content. The Cloud is also an important part of our future vision. Recommind has made the transition from being an on-premises, license- and maintenance-driven organization to being a cloud-first, SaaS and on-demand driven organization and we will provide a center of excellence as enterprises continue to transition to the Cloud. Customers already rely on OpenText to help them manage and leverage their information flows—from Engagement to Insight. Combining our leading Enterprise Information management (EIM) solutions and expertise in the Cloud with Recommind’s technology and talent will enable customers to solve problems at a scale not previously feasible without machine learning. Our customers will benefit by being able to identify and understand the facts that matter for litigation, compliance, and governance; connect finance professionals to more accurate data to make better decisions, optimize profit and mitigate risk; and find the documents, expertise, and projects they need from all sources and locations. Please join me in welcoming Recommind customers, partners, and employees to OpenText. For more information, read the press release.  

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The Future of Information: OpenText Release 16 – The Most Comprehensive Digital Platform

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We’re in the midst of a Digital Revolution and for every company it is digital or die. To succeed, organizations must embrace digital transformation or risk being disintermediated. Success will depend on an ability to embrace extreme automation, extreme connectivity, cognitive systems, and analytics—all bundled together in a single and integrated platform. OpenText Release 16 is the world’s most comprehensive Enterprise Information Management (EIM) platform for automating Engagement to Insight. It is composed of two major product components: OpenText Suite 16 and OpenText Cloud 16. Each is made up of tightly coordinated releases across all key product suites, designed to manage the complete flow of information, from capture to process, collaboration, discovery, exchange, and insight. The World’s First Truly Integrated Digital Platform for EIM EIM arms organizations with the technologies they need to digitize their operations—across any device in the Cloud, on-premises, or using a hybrid model. By providing the world’s best integrated EIM platform and applications, OpenText Release 16 gives organizations the foundation they need to effectively transform their operations, processes, and information to create better ways to work. Both OpenText Suite 16 and OpenText Cloud 16 give organizations the flexibility and agility they need to pursue strategic goals, such as optimizing user experience, exploring machine-to-machine communications and automation, digitizing key processes—to drive true digital transformation. Both OpenText Suite 16 and OpenText Cloud 16 have been infused with analytics. Everything from Content Suite to Process Suite to the Business Network has been designed to leverage the power of analytics, bringing significantly more value to enterprise information. It’s all part of the movement to systems of insight in the technology shift to cognitive systems. This release represents the next generation of EIM, bringing customers one step closer to more intelligent systems, allowing them to realize greater benefits like lower costs, higher efficiency, greater output, and more room to innovate. OpenText Release 16 is the next generation of EIM. In my next post, I’ll take a closer look at OpenText Suite 16. Find out more: www.opentext.com/16

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OpenText Magellan—The Next Generation of Cognitive

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OpenText is shaping the future of information with Magellan, our next-generation cognitive platform. Magellan integrates visualization, voice, video, search, text, natural language processing, and semantic and numeric engines. It is cognitive democratized because it is easy to program, affordable and highly accessible, giving our customers access to Apache Spark’s more than 1,000 open algorithms developed by some of the greatest minds in the world. Introducing Magellan at Enterprise World Magellan leverages Apache Spark for open algorithms, and machine learning to help our customers harness the value of their information. It is an open platform built on open standards like HTML5, Java, SQL, and Hadoop. Developers will be able to build on this platform to expand its rich ecosystem. Because it is built on open standards, Magellan is embeddable, offering our customers access to a wealth of well-studied and well-written algorithms. Magellan—Built On Open Standards The combination of Spark’s algorithms with OpenText EIM will give our customers the ability to apply predictive analytics to EIM: from interactive analytics and business intelligence in finance to high performance batch computing for genomics research to connecting millions of homes to real-time stream processing gas meters. The evolution of EIM has moved from governing information to building apps on this information and finally, to its future state, which is to unlock data to find answers. We laid the foundation of the future with OpenText Release 16—the most comprehensive digital platform in the market today. Magellan is the promise of EIM fulfilled. OpenText can now fully automate Engagement to Insight: Engagement, Capture, Content, Process, Collaboration, Discover, Exchange, and Insight. This is as important as when Enterprise Resource Planning (ERP) could automate Campaign to Cash. From Engagement to Insight, customers will be able to answer their most difficult business questions by unleashing the value of their data with Magellan. In the same way that Ferdinand Magellan unlocked the world by circumnavigating it, OpenText Magellan unlocks the potential for the enterprise. We expect to deliver Magellan in the second half of 2017.

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The People of Enterprise World 2016

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For the last 20 years, ERP has been the dominant enterprise system, automating Campaign to Cash. For the next 20 years, Enterprise Information Management (EIM) will be the dominant enterprise system, automating Engagement to Insight. With more opportunities than ever to maximize your investment in OpenText solutions, Enterprise World is your roadmap to the future of information management and a better way to work. Joining me on the Enterprise World main stage will be OpenText executives, Steve Murphy, President; Muhi Majzoub, EVP of Engineering and Information Technology; and our Chief Marketing Officer, Adam Howatson. Together, we will explore how disruptive innovations are impacting the enterprise and information across all industries, with a focus on the role EIM plays in enabling digital transformation. We are excited to bring you the latest developments in EIM as we evolve from managing systems of record and engagement to empowering with systems of insight. Along with our business leaders, the conference will feature some of the industry’s most respected thought leaders and visionaries. Guest speakers, including Tracy Costello (CIO, Insure the Box), Craig Chu (CIO, Asia, Westpac Banking Corporation), and Tara Mulrooney (CTO, Alberta Energy Regulator), will share their strategic perspectives on EIM and how they are leveraging disruptive technologies to capitalize on opportunities the digital revolution presents. Colonel Chris Hadfield will also be joining us as a keynote speaker. Through his 21 years as an astronaut, three spaceflights, and 2600 orbits of Earth, Colonel Hadfield has become a worldwide sensation as he infused a sense of wonder into our collective consciousness. I am looking forward to speaking with the former commander of the International Space Station to hear what “the man who made space cool again” has to say about digital technology, space exploration, and the next frontier. Appearing on the main stage, Colonel Chris Hadfield To show our appreciation we are ending the event with Nashville’s finest—the Grand Ole Opry—and performances on Thursday night by world-class entertainers Josh Turner, Easton Corbin, Crystal Gayle, Dailey & Vincent, and Elizabeth Cook. The true value of Enterprise World is in the people. Information is fundamental to business, however, it is the ways that people use information that truly causes disruption and innovation to happen. People create, capture, exchange, process, protect, and add value to information. We host this conference for our customers, partners, industry leaders, and our colleagues. With so many people converging in Nashville, this year’s conference is sure to be the most dynamic and compelling conference to date. Register today and take advantage of our special offers.

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The Future of Information: EIM – A Single Source of the Truth

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No matter the size of an organization and regardless of industry, data drives business. From insurance claims to manufacturing purchase orders to contracts, company emails, strategic presentations, and e-invoices. Big or small, companies run on information—both structured and unstructured. Structured information is data in fixed fields in a spreadsheet or a relational database that is housed in ERP systems. ERP tools share a common data model, covering operational end-to-end processes, such as those found in finance, human resources, supply chain, etc. These processes depend on large volumes of data. Unstructured information is the conversation that forms around this data. It is the archived supplier invoice, expense report, receipts, presentations, faxes, memos, emails, social media, videos, and more. It is unsystematic, difficult to dissect, and represents a staggering 80 percent of the enterprise’s data today. EIM – Single Source of the Truth All this data is the new currency in a digital economy. But for its value to be truly realized, it must be located, managed, shared, protected, and understood. This requirement is only intensified by extreme connectivity—expectations for fast and immediate access due to higher bandwidth capabilities, mobility, and other disruptive technologies. Integrating unstructured and structured content across silos is a challenge that every organization faces. Sheer volume is impacted by the systems and departments it must flow through. An integrated EIM platform helps information flow securely and effortlessly across departments and throughout the value network to partners, suppliers, and customers—on-premises and in the Cloud. It gives every company a consolidated view of its information, its resources, its business network, and its customers. It provides a single source of the truth. When enterprise information—in its hundreds of formats and thousands of sources—resides in one centralized and trusted place, organizations can securely embrace disruptive technologies and evolve to a better understanding, a cognition of their information. With a single source of the truth, information flows freely across the digital enterprise: from one context to another, from need to result, from opportunity to outcome. Cognition, speed, and agility are key competitive differentiators, and they are a product of a complete integrated digital platform. In my next post, I’ll explore how OpenText Release 16 delivers cognition, speed, and agility—and much more—making it the transformative platform of choice for information companies.

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The Future of Information: The OpenText View of the World

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Enterprises are facing unprecedented competitive forces. Their competitors are defying Keynesian economics and they are experiencing a massively changing workforce—all while the world is becoming a much smaller economy based on the next generation of globalization. They must disrupt or die. And the way to disrupt is through extreme automation and extreme connectivity— integrated and delivered through OpenText Release 16, the world’s first comprehensive digital EIM platform. The OpenText View of the World This is the OpenText view of the world and it is driving our product development priorities. The following approaches are key in supporting these priorities: One Platform We truly believe in one platform. One digital platform that integrates data schema and architecture with user experience, across all the EIM functions. One platform for all information. One Business Network It is a corporate priority to continue to be the world’s largest Business Network. Not just to manage and govern the information on that one platform, but to exchange the information in any format for commerce. For business-to-business, cloud-to-cloud, and ultimately, machine-to-machine. This is one of our core operating tenants that we strive to deliver against. Re-invent the Information Developer We can’t build it all, and organizations have a lot to build. So we’ve made it easy to program and write apps on top of our business network. We’ve also made it easy for information developers to build applications on top of our EIM platform with a RESTful service into EIM, allowing them to leverage Customer Experience Management (CEM) functionality and Business Process Management (BPM) capabilities.This is our direction—to re-invent the information developer because: 1.) the developer makes all things possible, 2.) we can’t build it all, and 3.) there is an enormous amount of lightweight applications that organizations need to write. Most Trusted Partner Our mandate is to be our customers’ most trusted partner, to build strong relationships, and to make them hugely successful. This is a goal from the top of the organization down—to be the most trusted partner, committed to organizations as they digitize all their information and processes, as they move workloads to the cloud, as they deliver meaningful customer experiences, and as they exchange commerce and communications across all their business networks. Information Analytics The analytics software market is expected to reach $75 billion by 2020. Our objectives move beyond one platform or one business network. We’re focused on empowering the enterprise to be able to report, visualize, analyze, make what-if decisions, and ultimately, predictions from all of the information on the platform and across the business network. Leadership and Expertise There are ERP companies for sale. We’re not interested. There are other enterprise segments. We’re not interested. There are printer companies for sale. We’re not interested. As enterprises move from data to information to knowledge and even wisdom, they must ask themselves, “How can we apply cognition to enterprise information?” The answer lies with the topic of my next post — “EIM – A Single Source of the Truth”.  

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The Future of Information: The Rise of Cognitive

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The Digital Revolution is heralding the third significant era in the history of computer technology: the Cognitive Era. The first era, the Tabulating Era, took place post 1900s and describes the early use of mechanical systems to tabulate calculations. The second era, the Programming Era, emerged in 1960 when scientists created computers that were dependent on the programming of processes or rules. Which brings us to our immediate future (perhaps as near as 2020) with the emergence of the Cognitive Era and the development of cognitive systems. The Three Eras of Computing Cognitive computing is modeled after the human brain (as the most powerful computing system in the world) and its thought processes in a computerized model. Cognitive systems are self-learning systems that simulate the way a brain works using data mining, analytics, pattern recognition, and natural language processing to learn, interact, and make decisions. During the Cognitive Era, computers will mature into learning systems. They will be able to understand data—or analyze, adapt, and suggest solutions based on data. Cognitive technology is becoming a part of everyday life. Anti-lock braking systems, air bags, and crash avoidance systems are fully automated standard features in cars. Smart cities are optimizing performance by automating traffic flow, energy use, pollution, and transit systems. Prototypes for autonomous driverless cars are already on the road—and we have yet to enter the Cognitive Era. The next two decades will see the development of next generation cognitive systems into enterprise systems, processes, and practices. Cognitive computing will push the limits of what is possible with technology. Digital enterprises of the future will incorporate cognitive tools and analytics into their infrastructures. They will be used to amplify human capabilities, working seamlessly alongside people to uncover underlying patterns and trends, provide insights, make decisions, and prescribe actions. At OpenText, we see cognitive computing and machine-to-machine communications as the next big technologies on the horizon. They are an essential part of any comprehensive EIM platform, and they are part of the OpenText view of the World. But that’s a whole other topic of discussion…which I’ll address in my next post in this series.  

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Enterprise World 2016: From Engagement to Insight

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The Digital Revolution is introducing another mass inflection in the development of enterprise technology. Over the next decade, cognitive systems will eclipse digital as the next big technology trend. Every organization will make a transformational journey to digital and embrace cognitive systems of insight. This is one of the key themes of our upcoming annual user conference, Enterprise World 2016. We have moved from systems of record to systems of engagement. Systems of record help us protect and preserve our content—from capture through to archive and final disposition. With Enterprise Content Management (ECM) solutions, we can rest assured that information is governed and compliant. New ways to work means that ECM should also foster collaboration, increase productivity, and deliver insights based on enterprise information. People work smarter and not harder, with the right information delivered to them at the right time. To compete in a digital world, organizations require the agility to continually deploy and refine processes. Cognitive capabilities applied to Business Process Management (BPM) creates intelligent BPM. This allows the tens of thousands of processes that are running at any given time to be examined to locate bottlenecks, elevate priority processes, or identify processes that can be automated. There are many examples of how cognitive can be applied to BPM for extreme automation and efficiency gains. Our systems of record (and all the unstructured data in them) were augmented by systems of engagement as new technologies emerged like email, social networks, and collaborative technologies. Within systems of engagement, discovery and dialogue influence the single source of the truth and conversations are communal, replacing documents as primary record types. Customer Experience Management (CEM) technologies are systems of engagement that give organizations unprecedented insight into and control of the customer journey—at any stage, across any channel. Both systems of record and systems of engagement have been extended through analytics. Analytics deliver leading edge capabilities for information companies to mine, extract, and present the true value of their business data. Agility extends beyond processes and into the business network. The efficient, secure, and compliant exchange of information between organizations drives extreme connectivity and the integration of operations to streamline the flow of goods and services across the business network. Connectivity is enriched by collaborative technologies like CORE, a cloud-based platform that connects people with the files and information they need to get things done quickly and easily with secure access to files in the Cloud. Organizations are already combining their portfolios of data with analytics, cloud, mobile, social, and the Internet of Things (IoT) to derive new forms of business value and transform their industries. The adoption of these technologies is part of the movement to systems of insight in the shift to cognitive systems. We’ve designed our latest Enterprise Information Management (EIM) platform, OpenText Release 16, to be more cognitive. Smart meters are embedded into our Business Network, supporting machine-to-machine communications across millions of transactions every month. First responders in the healthcare industry are capturing real-time videos and uploading this into our content server repository. In engineering and construction, we’re working with companies that are deploying drones at construction sites for greater reach, portability, and capabilities. They’re capturing video and telemetry data which is then being stored in an EIM system. In OpenText Release 16, the machines are waking up, and they’re talking to each other. Cognitive Applied with OpenText Release 16 Being able to mine and build information-oriented applications is the next frontier of EIM. Join us in Nashville from July 11 to 14 to discover how OpenText Release 16 can help transform your enterprise through the application of cognition to information. With more opportunities than ever to maximize your investment in OpenText solutions, Enterprise World is your roadmap to transformation. Register today and take advantage of our special offers.

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The Future of Information: Enter the Machines

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As the Millennials enter the workforce, the machines will follow. And so cometh the machine. The Internet is constantly evolving. The Internet of Things (IoT) has been identified as the next phase in the evolution of the Internet. It will transform the world as we know it, creating a giant, global network of devices and machines that are connected, communicating, and exchanging information. This market will see 50 billion devices connected by 2020 and a value of $14.4 trillion. The potential impact of the IoT on every industry is huge. While the IoT is viewed by many as a nebulous, futuristic concept, in reality it already exists: we wear pedometers, smart watches, and cameras; our pets are micro-chipped; and we drive cars with built-in sensors. Thanks to the IoT, many of our everyday appliances will soon have the ability to self-monitor and communicate with a network. The growth of the IoT is being driven by low-cost sensors and beacons, cloud computing, analytics, and mobility. The IoT automatically exchanges information over a network without requiring human-to-human or human-to-computer interaction. Instead, data exchange is based on machine-to-machine (M2M) communications. The IoT will add a whole new level of extreme automation, letting us program our homes, and even entire factory floors. Extreme automation will bring extreme efficiency. Robotics, sensors, and AI systems will continue to evolve and as they interact with the IoT. The true promise of the IoT lies in the vast amounts of data it will exchange across billions of connected machines. Analytics will add a layer of intelligence to devices, delivering unprecedented levels of insight to dramatically improve customer engagement and experience, optimize process automation and performance, reduce risks of fraud and non-compliance, and quicken the pace of innovation. Companies that learn to use this information will gain competitive advantage. To capitalize on the power of the IoT and the massive volumes of data it will generate, organizations will be required to plug into their customers’ digital ecosystems. To accommodate the IoT, they will invest in disruptive technologies, integrate emerging technologies with legacy IT infrastructure, standardize their data across systems, and create dynamic and flexible processes to support new technologies and devices. All of this is possible with an EIM  platform. EIM – Enter the Machines EIM helps transform the enterprise into a digital enterprise. A digital enterprise climbs the technology curve with ease. Every transaction, every process, and all of the data that flows in between is digital—from internal systems and infrastructure to external systems in an extended business network in the Cloud. Its underlying systems are fast and configurable. It supports technologies that enhance automation, like sensors, M2M, communications, and cognitive systems. When processes and data are fully integrated, predictive analytics can be applied to add value all across the enterprise and its supply network—to offer insights into better performance, customer behavior, and product innovation. As the machines evolve, they will herald in the next great shift in the history of technology—the Cognitive Era. Find out more about its impact on the enterprise, the economy, and humankind in my next post: The Rise of Cognitive Systems.

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The Future of Information: Enter the Millennials

The-future-of-information(revised)

The Millennials are one of the biggest disruptors of the enterprise. They have usurped the Baby Boomers and GenXers as the largest demographic in the workplace and now account for over 25 percent of the world’s population. And, at almost 2 billion strong, they are a force to be reckoned with. Digital is second nature to Millennials and plays a significant part in their lives. They believe new technology makes life easier and brings people closer together. Millennials are mobile. They are hyper-connected and always on. Enter the Millennials This demographic will soon make up 50 percent of the global workforce. As they enter the workforce, the enterprise will need to change its business models and approach to recruiting, retaining, and motivating this workforce. Transitioning new employees and retiring older generations will mean shifting talent management strategies. The enterprise will have to bridge the gaps between generations to transition corporate knowledge and IP, mentoring the younger generations and preserving the knowledge of the older generations as they retire. The shift toward jobs that are tacit and non-routine will bring a shortage of workers with the skills required to fill them. The talent pool is shrinking and organizations will have to compete vigorously to attract Millennials, especially those with the skill sets needed to manage disruptive technologies. It will be critical to create a work environment that attracts and retains the right talent. Millennials are looking for employment almost exclusively through social media channels and submit their resumes in video format. Once the right employees are recruited, organizations will need to offer exceptional training and career development programs to retain their top talent. Many of these programs will incorporate learning into social media, gaming, real-time feedback, and simulations. Millennials want to work in an environment that caters to how they like to work, including flex hours, remote access, and BYOD or Bring-Your-Own-Device policies. Millennials are fickle; if their demands are not met, they will simply move on. Millennials are radically changing the nature of work. As the promoters of technology and drivers of innovation, the enterprise must embrace their value systems, their diversity, and new ways of working. As the Millennials enter the workforce, the machines will follow. I’ll explore this in my next post in the series: Enter the Machines.

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The Future of Information: Climbing the Curve is Insanely Hard

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Every organization will make a transformational journey to digital, to embrace cognitive systems of insight. As outlined in my previous post in this series, key disruptive forces are making the journey a challenge for the enterprise. The Enterprise Technology Curve Many organizations are struggling along this path of technology adoption, caught between the two extremes of paper-based legacy systems and moving their business to the Cloud. This is even more challenging for the global industry leaders, who are not born digital. In fact, of the Global 2000, only around ten percent are moving their systems and data to the Cloud. Because climbing this curve is insanely hard. At OpenText, we have been following this evolution, watching Enterprise Information Management (EIM) overtake ERP information systems as the future of Information. In its development, EIM is following a similar trajectory to ERP. While ERP manages structured information and transactions, EIM manages unstructured information. Its functionality eclipses ERP as it provides a complete platform for digitization, integrating with ERP to bring together structured and unstructured information inside the enterprise and across the business network. The Digital Revolution is introducing new digital formats to the enterprise that are based on robotics, Machine-to-Machine (M2M) communications, and cognitive systems. This is where the future of EIM lies and where we will focus to help the enterprise embrace new technologies and new information formats. Millennials are accelerating this requirement to adopt new and disruptive technologies. They are the topic of my next post in this series.

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Your Roadmap to a Better Way to Work: Enterprise World 2016

Enterprise World

Enterprise World 2016 is quickly approaching, and this year we’ve got something new in store. I am pleased to announce a new location for our annual user conference this year: this year’s event will take place at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. I encourage you to join our global community of customers, partners, thought leaders, and OpenText staff as we converge to explore and share how Enterprise Information Management (EIM) is the platform for digital transformation. “Enterprise World is an opportunity to learn more about OpenText solutions and “next-generation” development, connect with customers using OpenText in innovative ways, and take home solutions that can be immediately applied to the organization environment.” – Angela Fares, BNSF Railway Enterprise World 2016 to be held at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee Ultimately, Enterprise World is about the people who use our software, partner with us to develop it, and those who share our vision of developing technologies that enable a better way to work. You spoke and we listened. So, in addition to a new venue, we’ve overhauled this year’s event based on your feedback. This year’s conference boasts 100 percent more breakout sessions and technical speakers, 75 percent more technical sessions, and 50 percent more networking opportunities—to deliver 100 percent value. The star of the show, along with Special Guest Speaker, Colonel Chris Hadfield, is our latest release– OpenText Release 16—the most functionally and integration-complete digital platform in the market today. You’ll discover how, with over 1,000 points of integration, each of our EIM suites can be connected with many existing technologies and platforms out of the box. Rich analytics capabilities have been infused throughout and deployment options include on-premises, in the Cloud, or a hybrid of both. With more breakouts and technical sessions, the Developer Lab, and increased access to OpenText staff, Enterprise World is the perfect opportunity for you to find out what’s new in Release 16 and maximize your investment in OpenText solutions. Not only will you learn about our products and applications, this is also your chance to influence future product development at OpenText. The Innovation Lab is your test track for evaluating innovative new designs and collaborating with OpenText user experience designers and researchers to shape future products to meet your needs. In addition to roadmaps and demonstrations of next-gen solutions, the event will focus on collectively preparing for the broader information landscape of tomorrow. Through keynotes and interactive sessions, you will gain insight into how to transform your business into an information company. With more opportunities than ever to learn and network with OpenText experts, Enterprise World 2016 is your roadmap to a better way to work. “Great event from an education and learning perspective, and the ability to meet with OpenText experts to work toward solving eBusiness issues in one week is incredibly valuable. Enterprise World is a must-do if you’re serious about content and how content can help drive your business.” – Michael Ridley, Parker Hannifin Register now to take advantage of our Early Bird Rate and save.

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The Future of Information: The Key Disruptive Forces

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In the current Digital Revolution, organizations are facing a confluence of disruptive forces as they climb the technology adoption curve on their journeys to digital transformation. Key Disruptive Forces Disintermediation is one of the top forces of change. Today’s digital disruptors are using technology to disintermediate entire industries and unseat corporate giants. New nomenclature has emerged to describe this transformational process. In the Internet Era, we talked about being “amazoned”. During the Digital Revolution, we are talking about being “ubered”. A common thread to digital disruption is that the middleman is gone in every industry. The relationship to the buyer is direct. Insurance is direct. Movies are direct. Music is direct. The business model pioneered by magazines and publishers is now everywhere. Consumers want the choice to own the asset or have access to it. A subscription model is no longer optional, the Subscription Economy is now a mainstream part of our lives. In every sector, digital technologies are introducing new business models and changing the rules of business. From completely free models of subscription (like Facebook and Google) to free access with the option to upgrade (iTunes and Skype) to a marketplace model such as eBay or Etsy, a crowdsourcing model such as Kickstarter, or an on-demand model like Spotify or Uber. There are hundreds of examples that cross all industries. In fact, it’s rare to find an industry that hasn’t been disrupted. As well as new business models, a new workforce is finding its way into the enterprise. In less than a decade, Millennials will overtake retiring demographics and completely reconfigure the workforce. The enterprise will have to cater to Millennials as the first “digital” generation to enter the workforce. Technology is central to the way this demographic works and plays. They take extreme connectivity for granted, functioning on the immediacy of real-time insight and action. The enterprise will need to rethink its organizational structure, its IT infrastructure, and its approach to recruiting, retaining, and motivating this workforce. Like the Millennials, digital consumers and their expectations are impacting the enterprise. In the digital world, success is based on hyper-differentiation. The digital leaders know this. To maximize engagement, they are digitizing the entire customer journey, delivering a consistently branded experience on any device, consolidating customer information, and mining this to gain insights into consumer behavior to deliver exactly the right experience at the right moment. Digital delivers new ways to engage with customers and build relationships. Information is the new currency in the Digital Revolution. New businesses and whole industries are emerging to support the digitization of content. They’re collecting it, analyzing it, and monetizing it at great profit. But where there is opportunity there is also risk. Data is vulnerable. Like money, data can be stolen. As information grows in value, so will the need to protect and manage it. The protection of corporate Intellectual Property (IP) is becoming an increasing concern for organizations as confidential information is housed in digital format. Extreme automation and extreme connectivity will give rise to virtual trade in ideas and a greater need to protect IP. So information will only grow in value, and its value will be intensified by cognitive systems. Cognitive computing is a game changer for the enterprise with its promise of extreme automation and the creation of highly intelligent, self-learning cognitive technologies. Our devices can already listen to us (through speech recognition software), act as our eyes to monitor aspects of our lives (visually and otherwise) and respond to our touch. While touch screens and wearable devices have revolutionized how we interact with computers; cognitive systems will take interaction to a whole new level. With their ability to make complex decisions quickly based on volumes of data, they will expand our cognition, improve our efficiency, and empower us to be more innovative. Getting to this point—the adoption of cognitive systems by the enterprise—will be insanely hard. Read my next post to discover how EIM has evolved to help the enterprise overcome these disruptive forces on its transformational journey.

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The Future of Information: The Impact of the Digital Revolution

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This Digital Revolution is not about job creation, it is about job destruction. As many as 25 to 40 million jobs will disappear as a direct result of extreme automation and extreme connectivity. The greatest losses will occur in white-collar office and administrative roles. Its Impact will be Profound We experienced similar waves of automation when Material Requirements Planning (MRP) replaced Enterprise Resource Planning (ERP), and ERP shifted to CRM, and these were replaced by e-business suites. When this happened, jobs were created, many of which were offshore. New research shows that over the next two decades, nearly half of all jobs will be susceptible to automation. The Digital Revolution will bring an increasing reliance on self-service technology, sensors, machine-to-machine (M2M) communication, and artificial intelligence (AI). These will transform the workplace as menial tasks and some non-routine jobs are digitized through robotics and process automation. These systems will make businesses more efficient. AI will be pervasive. Based on advances in computing, automation will include the processing of languages, images, and data. As paper is removed and processes automated, clerical work will be eliminated. Other jobs that will be impacted include customer services, sales, and support. Robotics and 3-D printing will render low- and even middle-skill-level jobs redundant. Extreme automation will make robotics more mobile, giving them a greater range of movement and functionality. M2M communications will enable machines to process data and make decisions based on this data as we move toward more intelligent, cognitive systems. In many cases, the intelligence that these systems deliver will be more accurate, immediate, and safer than humanly capable. Digital is playing a larger role in our economy. By 2020, 25 percent of the world’s Gross Domestic Product (GDP) will not be touched by a human hand. This is significant. A quarter of the world’s GDP will be digital. The economic impact of digital is vast. Internet maturity correlates with wealth creation. It is used by companies in every industry. Businesses that use the Internet tend to grow more quickly, export two times as much as those that don’t, and create more than twice as many jobs. Despite these statistics, many companies are off to a poor start on the journey toward digital transformation. While organizations are taking advantage of digital technologies, many economies remain digitally immature. This means that the ability to unlock the value of digital is far from being realized. Key disruptive forces are impacting the enterprise on its journey to digital transformation. In my next post, we’ll take a closer look at these.

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The Future of Information: Extreme Automation and Extreme Connectivity

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We’re in the middle of a Digital Revolution. Like previous industrial revolutions, similar forces are having significant impact. From innovations in mechanization in the early 18th century to mass production in the late 19th century and ensuing developments in computing, two forces are causing massive change, and they are extreme automation and extreme connectivity. Extreme Automation and Extreme Connectivity Extreme automation describes an increasing reliance on robotics and Artificial Intelligence (AI) in all aspects of our lives. It includes disruptive technologies like three-dimensional (3-D) printing, the Internet of Things (IoT), machine-to-machine communications (like sensors), and cognitive systems. Extreme connectivity happens when all of these systems interact and communicate with each other and people in real time. It is 4 billion users connecting with 1 trillion devices across fifth generation (5G) wireless networks. When extreme automation is combined with extreme connectivity, the power of our computing systems increases exponentially. The global Internet is being fueled by advances in connectivity and capacity. These advances aren’t happening in baby steps; they are 1,000-fold gains in capacity, connections for trillions of devices, and from a user perspective, incredibly low latency and rapid response rates. As more people connect with more machines, we are moving closer to zero-distance connectivity with technology. The impact of these forces—extreme automation and extreme connectivity—will be profound. As new economic systems and new business models emerge, a wide range of businesses that act as intermediaries will become obsolete. Automation and AI will replace many low-skill jobs and even some middle-skill, routine jobs, offsetting human capital costs. Entirely new jobs, companies, and sectors will be born. Only the organizations that embrace digitization with the flexibility to innovate will be able to overcome barriers to business to reinvent themselves, their workforce, and their markets. The Digital Revolution will destroy jobs. In my next post, we’ll explore the impact of the Digital Revolution. Download The Future of Information – OpenText Release 16 white paper to discover how OpenText can help you navigate the Digital Revolution.

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