Mark Barrenechea

Mark Barrenechea
Mark J. Barrenechea is OpenText's Chief Executive Officer and Chief Technology Officer. A prominent thought leader, he has extensive experience in information technology and his vision is to enable the digital world to help transform organizations.

Industries are Transformed

Every industry will be transformed by new technologies, a new workforce, new business models, and new buyer expectations. All businesses will become software and analytics companies (Uber, after all, is just software; they do not own any cars or have many employees, yet they are becoming the world’s largest logistics company). Bitcoin is just software called cryptocurrency. Money will soon be software too—in fact, most of it already is. In 2001, in my book eBusiness or Out of Business, I wrote “you banish software, you banish the world.” Let us consider how software will transform various industries over the next 10 to 20 years: Financial Services and Banking: Smartphones will replace wallets and physical cash. Processing will be instant for account creation, credit, and money transfer. In 1990, 90% of all NASDAQ volume was driven by humans. By 2025, 95% of all NASDAQ volume will be driven by machines. A handful of algorithmic trading firms will capture the vast majority of equity value creation— after all, it will be a zero-sum game and the person with the largest computer will win. Automotive: Self-driving cars will become the norm. You will summon them using your phone and they will drive you to your desired destination. You will pay only for the distance traveled and be productive in the process. With autonomous cars, will our children even need a driver’s license? Cities will be transformed and become safer as the number of cars on the road (and accidents) are significantly reduced, saving millions of lives each year. The competition is already reeling at the advances that Tesla, Google, and Apple have made with driverless and electric cars. Traditional car companies as we know them today will disappear. Each car will be powered by over 150 million lines of software code, more than is currently required by Google Chrome or the Mars Curiosity Rover or an F-22 Raptor. Did I mention cars will be electric? Insurance: Aging insurance agents will be replaced with direct relationships between customers and insurance companies as they fortify their franchises. Data companies with a digital sequence of the person or a property will eliminate the need for applications or consumer-supplied information. Algorithms in massive computer farms will be applied to instantly measure risk profiles, underwriting needs, and the required premium for each specific policy. As cars become autonomous, accident rates will plummet and the car insurance market will disappear. The day of digital reckoning is quickly approaching for the unprepared insurer as extreme computing, online data, and mobility reach critical mass. Know the person or the property (or its digital sequence), and you know the risk. Agriculture: Enter the agricultural robot, or agbot. Agbots will bring efficiencies and benefits to agriculture, eliminating physical, back-breaking tasks. As the price of agbots falls, farmers will transition from working in their fields to working as managers of their fields. In many ways, this is still analog thinking; in the future, we may not even need livestock farms. Agbots will change the world and the future of food production by optimizing land use and eliminating a dependency on livestock. Nearly 60% of all ag-lands are used for beef production. A single cow takes up nearly two acres of land and 441 gallons of water for one pound of beef. That same cow produces the methane equivalent of four tons of carbon dioxide a year (a significant percentage of all greenhouse gases). The need for beef will be diminished by innovative approaches like substituting insect protein for meat or in-vitro (synthetic) meats designed to taste like grade-A5 Kobe beef. Are you ready for your veal created in a petri dish? Legal: Law school graduate unemployment has hit a record high. What was once a future-proof degree will see 80% of its work eliminated by supercomputers. Within seconds, computers will be able to produce legal advice with 90% accuracy compared to 75% human accuracy. Though perhaps there will always be a need for human specialists. Retail: I liken transformation in this industry to an iceberg, with 20% visible above the surface, and 80% hidden from view, below the surface. There are the must do’s above the surface for extreme automation of operations, customer-centricity, omni-channel experiences, two-hour delivery, and technology augmentation for every sport, for every age (from team scheduling to fantasy sports to golf-swing analysis). Three-D printing will be the transformative technology allowing retail companies to turn high-resolution scans into highly customized products. A China-based company is already selling 3-D printed homes. They can print 10 homes a day at a cost of $5,000 USD per home. When raw materials, suppliers, supply chains, distribution, and logistics are all transformed, the end result will be bespoke, high-performance product—from athletic shoes to homes—for the consumer. Energy and Electricity: Renewables win. Electricity will become cheap and clean. We are now installing more solar energy than fossil fuel-based systems. The price of solar will drop so much that it will force coal companies out of business. In 2014, Ontario, Canada eliminated coal production. With cheap electricity comes cheap transportation and abundant water. The average consumer could save $2,000 USD a year. Producing water from desalination will cost less than running your toaster for a year. Water is not scarce, potable water is. Imagine a world where potable water is abundant. Healthcare: Big data will create cures for cancer, turning clinical specialization into globally available protocols. Nanotechnology will change drug delivery and targeted therapy. The cyber-knife will become widely available. Genome editing could eliminate mutations and deliver enhanced humans (H+). Three-dimensional printing will make prosthetics affordable and liberating. Life expectancy now exceeds 80 years of age. Living to be 100 years old is well within reach. Education: As connected devices become ubiquitous, younger generations will have access to education like never before, without even having to leave their homes. Education will become democratized, despite threats from terrorist groups or governments controlling or limiting access to education—especially for young women. Gender will no longer be a roadblock for access to education and educated young women will become educated mothers, ensuring generational access to education. As industries evolve, so too will the skills required to succeed in the 4IR. I will look at these new skills in my next blog. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.  

Read More

New Business Models Emerge

New business models have emerged in the Fourth Industrial Revolution (4IR) that distinguish themselves from “the way business was conducted” in the Third Industrial Revolution (3IR). A common theme that has been applied to these new methods is disruption. Let us look beyond disruption and consider the distinguishing characteristics of these new models: From Analog to Digital: This is perhaps the most obvious. Every analog version of a product or service has a digital version. The quest to eliminate every piece of paper often requires the rethinking of a process. It could be the “Kodak Moment,” the elimination of the wallet and cash, removing a lockbox process, challenging a title process, redefining intellectual property, or going wireless with headphones. Challenge every analog process or product you have, even the very notion of being human. From Partners to Disintermediation: One of the distinguishing elements in the 4IR is disintermediation, or the removal of the middle person or partner, going direct, direct to the customer, buyer or supplier. We see disintermediation occurring in all industries. Direct in retail. Direct in software. Direct in insurance. The ownership of the customer or consumer is a new battleground for trust, brand, and share of wallet. If the intermediary does not add value, it will be destroyed. From Transactional to Subscription Economy: In the 3IR, we purchased products or services to own them. In the 4IR, we will subscribe to products or services. This will change relationships and processes from one time to recurring. Customers and consumers will desire more agility and flexibility. But do the math. There are breakeven models of owning versus renting. I find the answer to many of life’s questions is 42 (as in The Hitchhikers Guide to the Galaxy by Douglas Adams). In the case of owning versus renting, the breakeven point is usually 42 months. After 42 months, you are better to own. From Me to We: The Sharing Economy: The sharing economy, as it is called, is all about asset utilization. How do I utilize non-working labor or an idle car? Uber. How do I utilize an unoccupied room or house? Airbnb. How do I utilize programmers with available time? Code sourcing. How do I utilize the collective energy of a group of individuals? Crowdsourcing. And so on. These new business models are rooted at the nexus of the extreme changes in technology (connectivity, computing power, and automation) and a generational or societal change. Millennials are changing the way we do business. They are not shackled to tradition or location, they do not believe in the value of face time, they are impatient learners and seek immediacy, they prefer to learn through experiences, and they believe in life, not a work-life balance. Technology reflects life. This drives innovations like on-demand, public SaaS, Cloud, a sharing economy, subscription services, and disintermediation. After all, you can run your life today only using one finger on an iPad. In my next blog in this series, I will explore how industries will be transformed as a result of disruptive new technologies, business models, value chains, and buyer expectations. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.  

Read More

The Impact on Business

The Fourth Industrial Revolution (4IR) is servicing new market needs while simultaneously disturbing existing products and services. New business models and value chains are emerging, and in some cases, supply and demand cycles are being slammed together to become one. In almost all cases, new entrants have an advantage over incumbents. New entrants have vast access to capital, have no legacy infrastructure to transition into the future, innovate at the speed of thought and without political or organizational boundaries, and investors are more interested in grabbing subscribers and market share than generating profits in the early years of the 4IR. Even more important than all of this is the ability to conceptualize in the 4IR, perhaps because the new inventors are borne of an age with a maniacal focus on the customer experience, transparency of their services, and a reinvention of how products and services are conceived, designed, delivered, marketed, sold, and supported. Business leaders need to transform their thinking along fundamental lines to break synchronous orbit and achieve exponential thinking. How do we deliver solutions that are more customer-centric, faster, at greater scale, and are disruptive and thus provide higher barriers to entry? In the 4IR, I see a new business codex: It is more important to be fast than perfect We need less data and more insight Conduct less planning, and encourage more experimentation (and at scale) Be customer-led, versus merely customer aware Talent, in many cases, is more important than capital The skills of critical thinking and creativity are more important than interpersonal and organizational skills Innovation is real time, iterative, and not a linear waterfall Experiment at hyper-scale It is one world; build one company Do for machines what we did for humans There is a new latticework for the 4IR. As the 4IR continues to disrupt, new business models will emerge. This is the topic of my next blog in the series. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

Read More

Ingenious: How Canadian Innovation Made the World a Better Place

What do the electric light bulb, peanut butter, the zipper, basketball, the Declaration of Human Rights, Saturday Night Live, the OpenText Index, recycling, Superman, and nuclear physics have in common? They are all examples of Canadian innovation. And they are all featured (along with 286 other innovations) in the book Ingenious: How Canadian Innovators Made the World Smarter, Smaller, Kinder, Safer, Healthier, Wealthier, and Happier. Ingenious is available in both English and French Authored by Governor General David Johnston and Tom Jenkins, Chair of OpenText and the National Research Council (NRC), Ingenious was written to celebrate Canada’s 150th birthday and a heritage rich in innovation. Canada is a nation of innovators. The country itself is perhaps the greatest example of innovation. Despite its harsh climate and uninhabitable terrain, people from many nations settled the country, giving it the diversity it boasts today as a cultural mosaic. Even before the first European settlers arrived, Canada’s First Nations were busy overcoming barriers to travel and communication by creating the first canoe, dogsled, kayak, snowshoes, and toboggan (to mention a few). Ingenious moves through Canadian history to explore what events, insights, or happy accidents launched each innovation, and the collaborations that brought these great ideas to life. As the book points out, teamwork was often part of the original thinking and always part of the ultimate solution. The book draws from a broad spectrum of Canadian experience, from the wonders of aboriginal invention to more recent developments in medicine, technology, science, education, social work, humanities and the arts. Canadians are some of the world’s most accomplished innovators, something that is (true to Canadian humility) often downplayed. The book sets out to provide a comprehensive and fascinating look at Canadian innovation, demonstrating how innovation is one of the primary driving forces behind Canada’s prosperity and identity. It also offers practical tips drawn from Johnston’s and Jenkins’ long careers fostering innovation for present-day entrepreneurs. Co-authors Tom Jenkins (left) and Governor General David Johnston (right) at a book-signing at the University of Calgary. (Photograph courtesy of Sgt Johanie Maheu, Rideau Hall © OSGG, 2017) What’s your favorite Canadian innovation? But the book does more than just remind us that Canada is a nation of innovators. Another high-level objective of the project was to establish Canada’s first-ever database of innovators. As part of the project, over 1,000 stories of innovation have been captured online, crowdsourced on a digital version of the book at www.innovationculture.ca. Have a favorite Canadian innovation? Why not post it online and contribute to Canada’s history of innovation. With its capacity to ignite the imagination and inspire a future generation of innovators, teaching modules are being created based on the book. The children’s version of Ingenious is due out in the fall of 2017. Officially released on March 28, 2017, Ingenious is now available on Amazon and at other major book retailers.

Read More

The Fourth Industrial Revolution

What makes the Fourth Industrial Revolution (4IR) different from the Third Industrial Revolution (3IR)? Well, everything. It is marked by exponential thinking where linear solutions no longer apply. The digital version replaces the analog version. Knowledge and invention are cumulative. Evolution is just the re-encoding of information, after all. Every person, culture, industry, and country is affected. All forms of production, management, systems, and governments will be transformed. The opportunities are unlimited: faster prototyping and time-to-market with 3-D printing and production, conquering disease and illness with nanotechnology, micro-financing using robo-advisors and advanced algorithms, more efficient and affordable connected homes, safer and more convenient travel with autonomous vehicles. Not to mention other improvements made in human longevity, energy, material sciences, entertainment, consumerism—the list goes on and on. All of these advances will be predicated by developments made in Artificial Intelligence (AI), machine learning, algorithms, massively large data sets, and robotics. But as the opportunities flourish, so will the perils: identity theft, cyber-crime, espionage, new definitions of conflict and war, de-humanization, a widening of the digital divide, automation anxiety, radicalization, propagandizing. Last year, my identity was stolen and I only discovered this because the Internal Revenue Service (IRS) rejected my tax return, claiming that I had already filed. Sixteen months later, I am still dealing with the aftereffects. The 4IR is delineated from the 3IR by three main concepts: extreme connectivity, extreme computing power, and extreme automation. Extreme Connectivity: Cell phones currently connect almost 5 billion people. By 2025, this number will be 6 billion. Today, a smartphone costs $150 USD a month. By 2025, it will cost $150 USD a year. Further, it is easy to follow the curve to attaining 1 trillion connected devices (machines) over the Internet (cars, phones, homes, machinery, airplanes, trucks, ships, soda machines, etc.). Six billion connected people, 1 trillion connected machines—this is extreme connectivity. Extreme Computing Power: Today, you can rent almost endless processing power from Microsoft Azure or Amazon’s AWS. Enter quantum computing and the Qubit. Quantum computing will become a reality in the 4IR. Humans can no longer beat a computer at chess. The world’s Go champion is also a computer; the alpha male is replaced by Google’s AlphaGo. This is nothing compared to the capabilities of quantum computing and the Qubit. Quantum computing has already reached 128 Qubits of processing capacity for a single system. At 1024 Qubits of quantum processing power, all the world’s traditional encryption codes can be unlocked by a machine in near real time. All doors are instantly opened, from banks to vaults to personal accounts to weapons systems. It would be a world without doors and locks. This is extreme computing power. Extreme Automation: With extreme connectivity and extreme computing power, the exponential opportunities for automation are revealed (truths are revealed, never created): cognitive, AI, machine learning, 3-D printing (prosthetics, cloths, and machine parts), algorithms, and methods at hyper-scale. Five billion Google searches a day, 200 million daily orders on Alibaba, and 2 billion worldwide Facebook subscribers. Automation will drive cars, cure cancer, replace entire labor pools, reduce underwriting risk, fight wars, and entertain us. Ultimately, it will create a new class of sentient beings with artificial consciousness. This is extreme automation. The 4IR has the potential to disrupt in ways we have yet to realize. In my next blog, I will look at the impact it will have on business. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

Read More

Revolutions. Industrial or Otherwise

The Fourth Industrial Revolution changes everything. Although it has many names—Industry 4.0, Digitalization, the Singularity, the Internet of Things (IoT), Connected World, Smart Home, Cognitive, etc.—it will be known as the Fourth Industrial Revolution, or 4IR. It is being driven by vast technology advancements and will change the nature of wealth, health and happiness, how we live, work, relate to one another, as well as how governments engage, regulate, serve, and protect. By 2025, 50% of the world’s GDP will be derived from digital (a process that is completely automated by machines, which does not require human intervention). This will have profound implications. The First Industrial Revolution (1750 – 1840) was powered by water and steam to mechanize production. Inventions such as the steam engine, iron working, textiles, cement, and railroads terraformed our landscape as humans migrated from rural (agrarian) to urban (city) settings in massive population shifts. Language and reading skills increased with the printing press and so our civilization advanced. Great libraries of the world were built and opened to the public. Revolutions ensued and Napoleon conquered most of Europe. The very fabric of society changed and great thinkers like Voltaire, Paine, and Rousseau agreed that society should be organized according to rules based on rational thought rather than religious ideology. Indeed, most western advances are based on rational thought, behavior, and market dynamics. This is changing in our time. The Second Industrial Revolution (1840 – 1969) was driven by electronic power to create mass production and predicated inventions such as cars, airplanes, the television, the telephone, and even the hydrogen bomb. It was the great age of iron, steel, rail, electrification, petroleum, chemicals, engines, telecommunications, and modern business management. It demonstrated the greatest increase in economic growth in the shortest period ever, introduced by mass production and modern manufacturing. The foundations of globalization were laid and great western populations rose up out of poverty while many deadly commonplace diseases were eradicated. Civil war defined America, Germany rose to power, and two world wars were fought. The Third Industrial Revolution (1969 – 2000) was enabled by Information Technology to automate production. Inventions included the integrated circuit, the personal computer, smartphones, the Internet, space exploration technologies, and the laser. In 1988, Kodak had 170,000 employees and sold 85% of the world’s paper. Within a few years, their business model disappeared and they went bankrupt. Yes, digital technologies replaced film, but what Kodak failed to realize was the disruptive force around them, its opportunities, and the appropriate investment in them (thus, the defining “Kodak Moment”). The Fourth Industrial Revolution (2000 – present) not only digitizes production, but also “intelligence-based tasks,” which previously could only be handled by the human mind. This revolution is of a scope, scale, velocity, and complexity unlike anything else we have faced. Its effects will impact all of humankind, all industries, all countries, every facet of every glorious element of our society—revolutionizing business models, reshaping the world, and even redefining our very existence. The technological opportunities presented by this revolution will be unlimited and challenging, having the power to create and the power to destroy; and as we say in Vermont, any fool can burn down a barn. Extinction events happen. The Cretaceous-Paleogene extinction event (i.e., the meteor that wiped out the dinosaurs) decimated some 75% of the plant and animal species on Earth. Some add sentient machines and the Singularity—or the point at which a machine can think and act at or beyond human capability (thereby rendering us redundant)—to this list of possible present-day extinction events. This blog series highlights the power to create inherent in the 4IR as the Golden Age of Innovation, but it is important to note the perils that are equally present. In my next blog in this series, I’ll explore what makes the 4IR difference from the 3IR in more detail. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for the Innovation Tour and Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.  

Read More

Is the Microphone Working?

Testing, one, two, three. Testing, one, two three. Can you hear me? Is the microphone working? Testing (tapping on the mic a few times). As I stated in the intro blog for this series, we are in the midst of the Golden Age of Innovation that many are calling the Fourth Industrial Revolution. Over the last decade, the top 20 U.S. technology firms have created over $1 trillion USD in value. U.S. venture investment topped $60 billion USD in 2016. Software is now contributing over $1 trillion USD in Gross Domestic Product (GDP) to the global economy. And there are 4.5 million professional software developers in North America alone—more than ever before. Innovation drives progress. Software and hardware innovation accounts for nearly 15% of all R&D, pharmaceuticals for almost 10%. In 2015, U.S. patent applications hit a record high, topping over 600,000. Half of the world’s best-known brands are now platform companies. In this golden age of innovation, we all need to be software companies. The ability to innovate at scale needs to transcend nations, cultures, and people. Many cultures find it difficult to innovate. My experience suggests there are three key ingredients to innovation: access to talent, access to capital, and an entrepreneurial spirit. The Fourth Industrial Revolution describes an era marked by digital innovation, exponential thinking, and unlimited potential. This will be a revolution of scope, scale, velocity, and complexity unlike any other in human history. But what will be the ultimate measure of this transformation: is it profit, peace, quality of life, or a new form of conscious capitalism? The Organization for Economic Co-operation and Development (OECD) Better Life Index ranks Norway, Australia, Denmark, Switzerland, Canada, Sweden, New Zealand, Finland, United States, and Iceland as the top 10 countries for wellbeing. The United States would rank in the top three if not for: community, civic engagement, and work-life balance. I am not one to lecture on work-life balance. But democracy is not easy, and the great American experiment has invested deeply in a government of, by, and for the people, yet only 50% of eligible American citizens vote or experience civic engagement. This is shameful. In regards to community, despite progress over the last 100 years, 15% of Americans still live in poverty, which is completely unacceptable. My grandfather was born before planes, cars, televisions, telephones, and electricity were commonplace. He lived for 98 years (smoked for 60 of those and ate bacon and eggs every morning). He also worked on his farm every day until he passed, and left America only once to sail across the Atlantic to France to join the Allied Liberation Forces in WWI. There were many phenomenal aspects to my grandfather, but let me highlight the incredible human spirit of adaptability that led him to transition from horses to planes, from whale oil to electricity, from dirt roads to a nationwide transportation network. He also lived to see the first personal computer, and his grandson earn a computer science degree. As a software engineer, I have never seen a more gilded time to positively impact society and humanity through technology. This is the Golden Age of Innovation: And so begins the Fourth Industrial Revolution and our individual responsibilities for creating a better future. …Testing, one, two, three. Is the microphone loud enough? In my next post in this series, I will discuss each of the four industrial revolutions, highlighting their innovations and impact on business, society, and culture. To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for the Innovation Tour and Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

Read More

Introducing The Golden Age of Innovation

By all accounts, we are entering the Golden Age of Innovation, which many are calling the Fourth Industrial Revolution. Some of the early innovations of the Fourth Industrial Revolution are visible in consumer and personal use cases, such as gaming, shopping, and entertainment. But the vast majority of these innovations—like software, Artificial Intelligence (AI), medicine, robotics, and transportation—have yet to impact society or productivity. When they do, their effects will be exponential and staggering. All industries will be transformed over the next 10 to 20 years by technology. These transformations will affect us as individuals, as a society, as businesses and governments, and will change how we live, work, govern, keep the peace, and wage wars. My recent book, The Golden Age of Innovation, describes the impact of this technology-driven revolution, exploring the opportunities it presents and the risks we face as it unfolds. I’m pleased to kick off a new blog series based on this book. In this series, I will continue my exploration of digital transformation with a collection of topics addressing the radical impact of the Fourth Industrial Revolution—from disintermediation to the subscription economy, automation, and the “Digital Self.” I invite you to follow the series, and together, we’ll discuss these topics in more detail: Is the Microphone Working? Revolutions. Industrial or Otherwise The Fourth Industrial Revolution The Impact on Business New Business Models Emerge Industries are Transformed New Skills are Required The Rise of the Machine The Impact on the Person The Digital Self The Impact on Government How Will We Measure the Golden Age? To read more, download The Golden Age of Innovation. I’ll be taking this message on the road for the Innovation Tour and Enterprise World. Learn more. I’d love to hear your thoughts. To provide feedback, or if you would like to see additional topics covered in future publications, please add your comment below.

Read More

International Women’s Day – Be Bold for Change

Progress is the result of human action. The proof is in our history of innovation—from eradicating disease to exploring space to connecting the world with the Internet. Progress requires bold pioneers, inquisitive minds, and a thirst for change. And yet, despite all of the successes of the past, we have yet to achieve gender equality in the workplace. The sobering reality is that women around the world still make significantly less than their male counterparts. This disparity is more pronounced in some countries than others—in Canada, for example, the gap is more than double the global average. While it is true that we’ve made some progress closing it, according to the World Economic Forum we won’t eliminate the gap entirely until 2186. This is not acceptable, and it is up to us to “be the change we want to see in the world.” Throughout my career, I have seen the unequivocal and positive effects of a workforce made up of a mixture of generations, genders, cultures, and perspectives. I have long been an advocate on the direct relationship between diversity and innovation. In my opinion, the two are inseparable. Research shows that diversity drives innovation by providing a variety of perspectives. As a result, the more diverse a workforce, the more creative the organization. At OpenText, we recognize that gender is a key component of diversity and are committed to advancing equality and the representation of women in the workplace. As a global company, diversity is part of our DNA. Together, #WeAreOpenText. Our numbers reflect this commitment. Women make up 30% of our workforce. But we refuse to grow complacent and rest on our laurels. While we maintain a higher-than-industry gender diversity average, we continually strive to improve our numbers and create opportunities for women.   ***Continue to Page 2 ***

Read More

OpenText Strengthens EIM Portfolio with Completion of ECD Acquisition

In September, OpenText entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum. I am delighted to announce that as of today this acquisition is complete. The addition of ECD’s 25+ years of leadership in Enterprise Content Management (ECM) further strengthens the OpenText product portfolio and our commitment to delivering the most functionally complete Enterprise Information Management (EIM) platform in the market. This acquisition provides exciting opportunities for current and future OpenText customers. Existing customers will benefit from a more functionally complete EIM platform while the ECD customer base will benefit from integration into OpenText technology, as well as gaining access to the number-one EIM Cloud and OpenText SaaS applications via flexible, on-premises, cloud, or hybrid deployment options. Specifically, the addition of Dell EMC’s offerings from the Documentum, InfoArchive, and LEAP product families will help to fulfill our strategic vision of growth and leadership in all sub-segments of the EIM market. Our EIM offerings will be enriched by industry-packaged solutions and deep customer relationships across the globe. Along with product enhancements and a worldwide customer base of more than 5,600, the acquisition brings 2,000 talented ECD employees to the OpenText family. Together, we will be over 10,000 professionals strong, focused on customer success in EIM and enabling the digital world. Investing in innovation and development is a key objective at OpenText. As we continue to grow and expand into new markets in meaningful ways, I’d like to welcome ECD customers and employees to OpenText, a focused and dedicated software company that lives, breathes, and sleeps EIM software. Given the importance of the announcement, the ECM Community will be gathering together for a candid discussion of the marketplace and how the acquisition fits into the future of content management. Attend the roundtable session. For more information about this acquisition, read the press release.

Read More

Top Tech Trends for 2017

Information technologies are accelerating at an exponential rate, ushering in the fourth industrial revolution. This is a digital revolution and the pace of change is unprecedented. This revolution incorporates machine learning (think parallel processing and neural networks) and the concept of self-assembly or self-programmability. As technologies continue to advance, they accelerate the progress of other technologies, and so on and so on. To illustrate this, we can look at the evolution of disruptive technologies. In 2016, everyone was excited about the promise of 3-D printing. Now, we’re gearing up for 4-D printing, an emerging technology that will enable us to print objects that reshape or assemble themselves on-the-fly, based on intelligent data. To make this level of self-assembly a reality, we will need dynamic and agile systems. Enter the Internet of Things (IoT) as the digital platform of the future. But the potential of the IoT has evolved into the “Intelligence of Things”. Even Uber, the popular ride sharing app, has advanced its concept of on-demand travel to incorporate a fleet of electric aircrafts (called “Elevate”) to lift us up and out of the chaos of gridlocked ground traffic (yes, just like in “The Jetsons”). The old approach to technology development moved linearly at the speed of human coders. The new model progresses exponentially at the speed of data, intelligence, and self-assembly. Based on this new model, here are my top picks for technology trends that will dominate in 2017: 1. AI and Advanced Machine Learning: The Automatic Enterprise Thanks to parallel processing, big data, cloud technology, and advanced algorithms, Artificial Intelligence (AI) and machine learning are becoming more powerful. As tech giants like Google, Facebook, and Apple invest in AI, it is becoming more mainstream. People already interact with virtual personal assistants (PAs) like Apple’s Siri and Google Assistant. Facebook successfully created technology to identify people’s faces with its facial recognition app. Recommendation engines and robo-advisors are becoming a reality in financial services. And robotic butlers are delivering room service in hotels around the world. The analysts are jumping on board, with Forrester predicting that investments in AI will grow 300% in 2017 and Gartner forecasting that 50% of all analytical interactions will be delivered via AI in the next three to five years. These are impressive numbers. But how will these investments pay off for the enterprise? Are computers really more intelligent than people? Many jobs will disappear through automation and others will change significantly as the enterprise becomes more automated and intelligent. Over the next few years, some of us could be answering to robo-bosses. From a productivity perspective, we spend a third of our time in the workplace collecting and processing data—AI could all but eliminate this work. Every job in every industry will be impacted by machine learning. The upside? The opportunity to think exponentially means that the potential applications for these technologies are limitless. For businesses, understanding cognitive systems, big data analytics, machine learning technology, and AI—and how to leverage them—will be critical for survival. In the short term, these technologies will give organizations faster access to sophisticated insights, empowering them to make better decisions and act with agility to outpace their competitors. 2. The Year of Intelligent Things: A Smarter You in 2017 The capability of smart machines increases substantially as they are infused with standalone intelligence. AI and machine learning will be embedded into everyday things like appliances, cars, sensors and drones. Even our thermostats will continue to become more intelligent; they will not only learn our heating and cooling preferences, but also analyze factors like on- or off-peak use, weather forecasts, and previous consumption patterns to give us recommendations to reduce utility bills. This intelligence will be coded into apps. These apps will be driven by data and context, they will synthesize vast amounts of information, learn our behaviors, and react and adapt in real time to deliver relevant and personalized outcomes. Whether they make us more productive at work, optimize our health, or manage energy and utilities consumption in our homes, intelligent things and apps have the power to direct our actions and influence our interactions to help us make better decisions and, ultimately, improve our quality of life. 3. Get Ready for Your Digital Twin In 2017, advances in connectivity and machine intelligence will enable us to demonstrate the large-scale advantages of digital twins. A digital twin is a dynamic software representation of a piece of equipment or system that emulates the original’s materials, measurements, component parts, and behavior. More importantly, a digital twin also includes data that is unique to the asset it represents. Digital twins are created and maintained to allow simulation, analysis, and control. Initially developed by the military for aircraft, digital twins are gaining traction in other industries, such as renewable energy and manufacturing. The GE Digital Twin has created cloud-based computer models of wind farms which connect turbines while collecting and analyzing data to make them 20% more efficient. Black & Decker has digital twins of assembly lines and materials in one of their factories and has reported improvements of 12% and a 10% increase in throughput. Over the next year, organizations will use digital twins to boost efficiency, optimize design and performance, and improve quality. Over the next five years, billions of objects will be represented by digital twins, including equipment, facilities, environments, processes, and even people. For every physical asset there will be a virtual copy running in the Cloud. Their potential lies beyond demonstrating proof-of-concept to mirroring an entire supply chain to support globalization and promote economic gain. In the not too-distant future, our own digital twins will help us make better decisions. As the next version of the virtual PA, an algorithm-based identity will maintain all of our preferences and relevant data, prompting us to act based on this information through notifications, reminders, recommendations, and more. 4. The Evolving Mesh App and Service Architecture With all the apps, networks, devices, and channels, how do you make the experience seamless for the user? This is a question that will influence tech R&D in 2017. The “digital mesh” refers to everything that is connected across digital ecosystems—from people to processes to things. As more services and apps connect across more channels and networks, the digital mesh is growing and as it does, it is fundamentally altering the user experience. Consumers expect a seamless experience that flows across a shifting set of devices and channels, combining the physical and virtual. This kind of ambient user experience requires that the supporting platforms, technologies, and architectures must also change. Enter Mesh App and Service Architecture (MASA), a modern architecture that allows for modular, flexible, and dynamic solutions. MASA connects devices, apps, services, and other information sources in a consistent user experience across the digital mesh. It leverages cloud and server-less computing, containers and micro-services, and dynamically supports user needs as they interact with their technology and devices. MASA is an architectural shift that will require significant changes to enterprise infrastructure and R&D. 5. The Best Defense is a Good Offense with Adaptive Security Adaptive security tops the CIO agenda. While moving to digital presents enormous opportunity for business growth, it also presents great risk for cybercrime. In 2016 alone, cybercrime was the second-most reported economic crime. As the number and sophistication of cyberattacks increases, an effective enterprise security becomes more critical than ever. The traditional (reactive) approach that relies on antivirus software and firewalls to protect the perimeter and responds to incidents as they occur is just not good enough. In 2017, the enterprise will go on the offensive, assuming that its network is constantly under attack. To pre-empt cyberattacks and information leaks, organizations will implement an adaptive security architecture with continuous, real-time monitoring, big data, and analytics. As the next generation of security, an adaptive architecture delivers the preventative intelligence needed to uncover anomalies and potential threats and prioritize risks. 6. Digital Platforms Lay the Foundation for the Future Digital platforms will continue to play a prominent role into 2017 as foundational platforms for transformation. For enterprises that have already transformed, they will be key to supporting future growth. In particular, Digital Experience (DX) platforms and the IoT will be essential. The year 2016 bore witness to a pivotal tipping point with shoppers making more than half of their purchases online. As this number continues to rise, DX will become an integral digital platform for the enterprise. In 2017, the digital customer experience may be the only interaction consumers have with a brand. It will be important for organizations to get this experience right the first time. We also saw an estimated 5.5 million new devices connect to the IoT each day in 2016. This exploding ecosystem of tightly interconnected devices and people will only get smarter. The result will be digital environments that respond to each individual in highly personalized ways. In 2017, we will build a new world. Using digital platforms and leveraging the existing IoT infrastructure, interconnected intelligent devices will transform the way we interact with each other and our environments. 7. A Hyper-connected Global Ecosystem Creates New Opportunities Over the past few years, business networks have been driving opportunity for business. In 2017, as business networks expand into new ecosystems, they will transcend geography, industry, and language to create exponentially more opportunities for digital enterprises. Much of the technology required for this ecosystem (like AI, robotics, sensors, and the IoT) already exists. A culture of information sharing and collaboration is required to connect the dots. Data and standardization are also fundamental for the development and sustenance of digital ecosystems. When business networks are reliably and securely connected, they can be layered with intelligence. As information is added, the ecosystem and opportunities for growth will only increase. Organizations are connecting across industries to form digital ecosystems with the customers at the hub. Auto manufacturers like Tesla and Fiat are partnering with technology companies to integrate GPS, navigation, social media, and entertainment services in ways that are transforming the driving experience. Adding intelligence for predictive maintenance and servicing integrates suppliers into the network to deliver efficiency and convenience. Taking advantage of the emerging concept of the connected car, it’s only a matter of time before standardization enables cars to tap into a broader range of networks, like smart transportation systems that automatically locate vacant parking spots, for example. When all of these services are connected in the self-driving car (or aircraft), we will truly be able to sit back, relax, and enjoy the ride. 8. Customer-Centricity Drives Transformation In 2017, customer-centricity will drive transformation across all industries. In 2009, Uber created history by disrupting an entire market. Today, the company supports global operations and is valued at over $60 billion USD. What is the secret of its success? Many would say disruptive technologies or even intelligent data but, in fact, Uber’s customer-centric approach played an even greater role in the company’s success. Uber stepped into a market that needed an overhaul to offer more responsive and convenient travel for consumers. By focusing on the customer, Uber was able to quickly build trust. And while it is true that technology has given consumers more choice than ever before, technology is only an enabler. The key to success lies in customer-centric approaches, technologies, and business models. Over the coming year, digital leaders will shift from marketing digital products and services to embracing customer-centric operations. They will invest in IT to become more responsive. Customer-led self-service will be a requirement, along with AI and predictive analytics, innovation, and the agility needed to adapt to changing customer needs. In the digital world, consumers have come to expect higher levels of service. The fight for differentiation will be won by excelling at customer experience and this can only be achieved through customer-centricity. Whether you’re ready or not, the fourth industrial revolution is here. We are witnessing incredible breakthroughs in every industry, driven by disruptive innovation. And the possibilities for application are unlimited. To quote Sun Tzu: “In the midst of chaos, there is also opportunity.” I wish you all a Happy New Year and great success in 2017.

Read More

Election Tracker ’16: The Monday U.S. Presidential Debate

Last Monday’s Presidential Debate was a history of firsts: it was the first time Hillary Clinton and Donald Trump appeared on stage together for a head-to-head debate; it was the first to feature a female presidential candidate; it was the first to be live streamed in its entirety; and for the first time, viewers were able to monitor news media reactions as they occurred using Election Tracker ’16. Election Tracker ’16 Dashboard Back in February, I announced the release of Election Tracker ‘16—an online application that allows users to visually monitor, compare, and gain insight into the 2016 U.S. Presidential Election coverage. For this election, the tool analyzes text from more than 400,000 online articles and displays associated sentiments based on summaries of topics and tones of coverage in a dashboard. This includes coverage of last Monday’s debate. Election Tracker ’16 demonstrates the power of predictive analytics and sentiment analysis. Leading up to the debate, we were able to predict that candidates would cover topics like foreign policy, terrorism, campaign finance, immigration, and armed forces based on the most popular keywords that the media has covered. The coverage of each topic is displayed by Election Tracker ’16 (as shown below). Coverage of Candidate Topics The Election Tracker ’16 dashboard allows users to compare topics by candidate according to media mentions. The candidates’ top topics can be accessed and filtered by media sentiment. An overall breakdown by media mentions is also available. Comparison of Media Sentiment The application also serves up interesting “Did You Know” facts related to campaign coverage. For example, “Huffington Post took clearly more negative approach to Trump’s campaign than to Clinton’s: Clinton received 25% of negative opinions while Trump almost 46%.” Overall positive and negative sentiment percentages for each candidate are also displayed. In what is proving to be a data-driven race for President, Election Tracker ’16 reveals media reactions to campaign rhetoric, analyzing sentiment to unlock insights hidden in the unstructured data. It is a working example of how complex data can be transformed to provide unique insights, and a great showcase of the power of analyzing unstructured big data—which is becoming an increasingly common business requirement across all industries. The application of sentiment analysis extends well beyond the presidential election. The right analytics technology allows organizations to analyze both structured and unstructured information within the framework of real-world implications. They can then identify what happened and why, resulting in a deeper level of understanding that enables a more cognitive—or human—way of thinking. Applications like Election Tracker ’16 will help transform organizations into cognitive enterprises, enabling them to know their customers and processes better, and manage their business through actionable insights that accurately predict potential outcomes—such as what a customer will likely buy… or who the next U.S President will be. Check out Election Tracker ’16 to find out what the media is saying about each candidate during key election milestones.

Read More

Business Network: Extreme Connectivity

Organizations that incorporate extreme connectivity into their business strategy are able to support accelerated business processes with anyone, anywhere, in any format, securely. Information exchange helps control how information is delivered across a business network. With data integrity and built-in security, organizations can execute transactions and share information to drive value and competitive advantage. As the volume of business transactions grow, organizations are relying on cloud-based data exchanged solutions like electronic fax and Managed File Transfer (MFT) to effectively manage their information exchange while reducing costs. The Business Network The OpenText Business Network is a set of cloud-based solutions within EIM that facilitates the efficient, secure, and compliant exchange of information between organizations. It is a combination of Business-to-Business (B2B) integration software, the OpenText Trading Grid, and Managed Services. The latest release of the OpenText Business Network represents the next step in the evolution of information exchange. We have made a number of improvements and additions to the OpenText Business Network, including: B2B Integration with Active Applications for Procure-to-Pay: This release features Logistics Track & Trace to follow the physical movement of goods for improved end-to-end supply chain visibility. Organizations can calculate new arrival times for in-transit products with Dynamic Pipeline Calculation. In addition, Deductions Management helps U.S. retailers identify and remove duplicate deductions, resulting in fewer disputes. Trading Grid Analytics: The integration of Trading Grid analytics for Managed Services and Active Applications provides added insight into operational and supply chain performance. Fax2EDI & Email2EDI: Customers are able to capture standard trading partner information, including paper and transport, to streamline the flow of goods, communication, and commerce across the Trading Grid. OpenText Release 16 brings together the right combination of services and technologies, helping connect and exchange critical business data in a secure, reliable, and scalable environment. This is extreme connectivity in action, powering information companies with deeper business process support and rich analytics across the extended trading ecosystem. As trading ecosystem grows, the Cloud plays an increasingly important and strategic role. I’ll discuss this in my next post in this series. Find out more: www.opentext.com/16.  

Read More

The Future of Information: OpenText Release 16 Introduces Cognitive Systems

We’re infusing our EIM platform with cognitive technologies to provide our customers with deeper levels of insight and understanding into their enterprise information. We’ve accomplished this using analytics technologies like semantics and reasoning analysis in our Analytics Suite. In OpenText Release 16, the machines are waking up, and they’re talking to each other. Cognitive Applied with OpenText Release 16 As illustrated in the following applications, when analytics are applied to unstructured information in a secure EIM repository, the information becomes much more valuable and insightful. Election Tracker ‘16 Election Tracker ’16 is a lightweight information-based app that provides deep insights into candidate information, revealing much more than traditional polling data can. It scans and reads hundreds of top online media publications around the world. This information is analyzed to determine sentiment and extract additional information. Interactive dashboards and reports reveal trends and sentiment changes for a holistic view of how candidates are performing. Finding H1N1 A Canadian public health agency scans up to 20,000 articles a day for early warnings of disease outbreak and other disasters. The system crawls unstructured information publicly over the web and applies a cognitive engine to produce a report. Thousands of threats are monitored—from H1N1 to bush fires in California to pestilence outbreaks in Africa. A cognitive system helps the agency identify, count, and track instances of possible threats to help save lives. Intelligent BPM Cognitive capabilities create intelligent BPM by examining tens of thousands of processes to find ones that are stalled, locate bottlenecks, elevate priority processes, or identify processes that are good candidates for automation. This is just one example of many of how cognitive can be applied to BPM for extreme automation and efficiency gains. The possibilities of cognitive systems in OpenText Release 16 are endless. With the announcement of our cognitive platform, Magellan, our focus is moving beyond analytics to cognitive learning and Artificial Intelligence (AI), opening up our EIM platform to third-party algorithms. In my next post, I will explore how our EIM solutions, when combined with our OpenText Business Network, provide unparalleled opportunity for digital transformation across extended business communities. Find out more: www.opentext.com/16.  

Read More

The Future of Information: Analytics Everywhere

In addition to being available as a discrete offering, we’ve infused analytics throughout all of our OpenText suites, including the Business Network, to deliver leading edge capabilities for information companies to mine, extract, and present the true value of their business data. OpenText Analytics Suite gives your organization an easier way to access, blend, explore, and analyze big data to better understand customers, markets, and business operations. We recognize that not every organization has the in-house data scientists, IT resources, or technology infrastructure to support big data analytics solutions, so in addition to being available as an on-premises solution, OpenText Analytics Suite is also available in the OpenText Cloud. Analytics Everywhere Most organizations currently employ some form of basic analytics (illustrated in orange and purple in the above figure). While these insights can be helpful in discovering what has happened and why, they often lack the sophistication that allows companies to reveal what will happen and what should be done. These insights come from the deployment of more powerful, predictive and prescriptive analytics. And that’s where the real value lies in OpenText Analytics Suite. Using predictive analytics, OpenText Analytics Suite provides insight into what is likely to happen based on business data and determines which actions an organization should take. The possible implications of each action are based on business data and rules, optimization, and simulation. Connected technologies like machine-to-machine communications will help information companies to progress along the technology curve toward cognitive systems by automating not only data processing, but also the execution of business actions. With OpenText Release 16 we’ve removed the complexity of integrating analytics within the enterprise. We’ve built a lightweight development tool that easily embeds analytics capabilities in both internal- and external-facing applications. We’ve also expanded our out-of-the-box connectivity to work with over a dozen sources—from Apache to XML to Salesforce—providing more ways to integrate analytics into the enterprise systems. While the volume and variety of information may vary from industry to industry and organization to organization, one thing holds true: we are all information companies. The availability of big data has unleashed huge potential in terms of gaining customer insight to inform marketing, product development, and service delivery. Whether deployed on-premises or in the Cloud, OpenText Analytics Suite allows organizations to uncover information that helps to differentiate products and services for increased satisfaction and market share. With analytics infused across all of the OpenText Release 16 suites and the Business Network, we’ve applied cognitive capabilities to OpenText Suite 16. I’ll explore the enhanced role that cognitive systems play in OpenText Release 16 in the next blog in this series. Find out more: www.opentext.com/16.

Read More

On Living: Why I’m Walking in Light The Night

On September 6, 2016, I shared my story as a Leukemia survivor with the Leukemia & Lymphoma Society of Canada (LLSC) to support the “Light The Night” Toronto event. I’m honored to be the co-chair of Light The Night Toronto, an event sponsored by LLSC to help raise funds for research and promote how the organization is advancing research and saving lives. Here are some excerpts from the article: “Being surrounded by family and the people at OpenText who are passionate about what they do and are genuinely concerned for each other’s wellbeing was a source of strength for me. Staying connected to my family at OpenText helped me to stay the course and keep fighting. My work gave me purpose, but my OpenText family fueled me. They gave me the energy and support I needed to fight. Even when my odds of survival dropped lower, my support network sustained me. My treatments included many drugs that wouldn’t exist if not for innovation. One drug was derived from a fungus on Easter Island and another from sea sponges. Innovation saved my life. That’s why I support the Leukemia & Lymphoma Society of Canada and events like Light The Night. The goal of LLSC is to cure leukemia, lymphoma, Hodgkin’s disease and myeloma, and provide information and support to improve the quality of life of patients and their families. With our help, LLSC can continue to conduct research and come up with innovations that will eradicate cancers and diseases, saving many more lives.” Read the full article. Why I’m a part of Light The Night. Learn more about my journey in my On Living talk.

Read More

OpenText Enhances ECM Functionality and Deepens EIM Offering with Acquisition of Dell EMC’s Enterprise Content Division, including Documentum

Release 16

I am pleased to announce that we have entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum.  This agreement marks another significant milestone in our journey to redefine enterprise software and represents one of the most important Enterprise Content Management (ECM) acquisitions in the history of the company. The agreement includes the acquisition of Dell EMC’s ECD offerings from the Documentum, InfoArchive, and LEAP product families. When combined with existing OpenText products, these offerings will enable customers to manage content across the enterprise securely and compliantly, decommission legacy apps to make information more available for complete analysis and insight, and create new ways to work across any device. In keeping with our flexible deployment options, they will be available as on-premises, cloud, or hybrid architectures. At OpenText, we are committed to providing our customers with complete automation across the entire EIM flow, from Engagement to Insight. The addition of these offerings strengthen key components of our vision—from Capture to Archive—and adds to the core OpenText product portfolio with capabilities in information life cycle management, ECM, archiving, and collaboration. Furthermore, it accelerates our reach into key verticals, including healthcare, life sciences, and public sector, while adding to our strong presence in financial services, energy, and engineering. ECD’s more than 25 years of experience in ECM both strengthens our position and expands the OpenText EIM offering with domain expertise, increased channel presence, and deep global customer relationships. The addition of ECD will make OpenText the partner of choice for organizations as they seek to harness the power of enterprise information to transform their business. I look forward to welcoming ECD customers, partners, and employees to the OpenText family when the transaction closes. For more information, read the press release.

Read More

The Future of Information: CEM Delivers the Full Customer Journey

Customer experience is the sum of all experiences over the duration of a relationship between a consumer and an organization. A consistent customer experience is based on unified customer data. The experience must look and feel the same regardless of channel or device, and it must be tailored, reflecting knowledge or insights about the customer to exceed expectations. In the battle for market share, an engaging customer experience is a key differentiator. We’ve designed OpenText Experience Suite 16 to address the complexities and speed that your organization needs to digitize the entire customer journey with applications for media management, web experience management, and customer communications. Delivering the Full Customer Journey with CEM OpenText Experience Suite 16 provides unprecedented insight and control into the customer journey—at any point, involving any asset. It provides tools that help improve time-to-market with rich, personalized, and engaging experiences. OpenText Experience Suite innovations include: Embedded Analytics: Dashboards that track user activity to gain insight on content, assets, or events used across different channels, devices, or applications, to provide intelligence on users and help optimize and tailor their experiences. Communications Center and Interoperability: With a newly refreshed UI and enriched Customer Communications Management (CCM) functionality, our customers can experience even greater integration with cloud-based Customer Relationship Management (CRM) applications. Extreme connectivity, at all stages of the customer journey and across all correspondences, helps maximize and customize not only customer experiences but also vendor and employee experiences. Adaptive Media Delivery: A responsive approach for media delivery across formats (web, kiosk, tablet, mobile devices, etc.) that ensures consistency. The delivery of a consistently branded, multi-channel experience deepens engagement while protecting and strengthening your brand(s). Embeddable Widgets in WEM and OTMM: Assets are updated automatically when tethered or included in other applications. Assets and folders can appear in other applications by simply copying an embed code, ensuring on-brand, consistent experiences. ECM Integration with Communication Center CRM: Web-based document generation which uses front-end CRM data from Salesforce and business data from Content Server and SAP, all executed seamlessly with OpenText software. The integration of key enterprise systems provides a single source of the truth. Improved UI for Better Productivity: With a customizable home page and a redesigned responsive HTML5-based UI, users can create tailored environments that meet their needs and adapt to their devices for an engaging digital experience. To succeed in the digital world, it’s not enough to think mobile first, the requirement is to think users first. OpenText Experience Suite helps your organization create a digital presence and deliver the correspondence to augment your online marketing strategy, manage global brands, embrace social business, and produce effective customer communications every time, all while keeping the user top of mind. Each of the OpenText Release 16 Suites have been infused with Analytics. I’ll discuss this in greater detail in my next blog in this series. Find out more: www.opentext.com/16.  

Read More

The Future of Information: BPM – Creating Digital Business Processes

When information is harnessed, organizations can reach maximum levels of efficiency, impact, and value. But in order to take advantage of these new opportunities, organizations must digitize their processes. Only when processes are digitized can organizations truly realize the benefits of extreme connectivity and extreme automation. Creating Digital Business Processes with BPM OpenText™ Process Suite 16 offers a single, multi-tenant, web-based platform that supports information-rich processes, enabling organizations to rapidly analyze, build, and automate business processes that run on multiple devices. OpenText Process Suite is available as an on-premises solution or a cloud solution (deployed in either a private cloud or the OpenText Cloud). New features in this release include: Entity Modeling: A new low-code application development approach for the rapid and agile development of processes with case management capabilities. Processes can easily be tailored by “citizen developers” to suit business needs without requiring development resources. Case Management: Provides the flexibility for organizations to manage unstructured and complex processes or cases from a single platform. Organizations can relate independent business documents across the enterprise into a single virtual folder (or ‘case’), gaining control over a case whether it’s a defined or ad hoc process, or a combination of both. Contract Management: This release of Contract Center provides an integrated solution for all types of contracts. An out-of-the-box solution, it supports all aspects of contract processing, from initiation and request, to authoring, negotiation, approval, execution, management, and renewal. Organizations can accelerate cycle times, while still adhering to standards and regulations when managing contracts. Analytics Integration: Analytics integration into OpenText reporting solutions delivers dashboards that increase visibility into processes, enabling better measurement and ultimately, smarter business decisions. More than simply executing processes, organizations have complete visibility to their people and processes so they always know the status of all tasks, processes, and business objectives. OpenText Process Suite 16 is a comprehensive suite that addresses every information company’s needs, from workflow, business rules, connectivity, process orchestration, and enterprise mobility all the way through to building and deploying lightweight applications that integrate deeply into enterprise systems. Processes can be optimized with the visibility that analytics integration provides. Not only can our customers digitize their processes with OpenText Release 16, its broad functionality also includes the ability to digitize the entire customer journey. I’ll discuss this in more detail in my next post in this series. Find out more: www.opentext.com/16.

Read More

The Future of Information: It’s Time to Rethink ECM

ECM has evolved. It’s about more than just information governance. A new way to work means that ECM should foster collaboration, increase productivity, and deliver insights based on enterprise information. With new capabilities and improved features, Content Suite 16 is ECM reimagined. Rethinking ECM We’ve added new capabilities to OpenText™ Content Suite 16, including: Connected Workspaces: Workspaces connect content management to business processes and fundamentally change the way ECM is planned, resulting in unified information silos and better collaboration for true connectivity gains. New Content Server User Interface (UI): A new intuitive UI for OpenText Content Suite and Extended ECM has responsive capabilities, role-based views, access to most recent documents, and many more new features to make users more productive and collaborative. Our new UI delivers deeper engagement with connected and consistent experiences and increased security via role-based access to information. Analytics Integration: Suite-wide integration of analytics for real-time query or batch download of data from OpenText ECM solutions results in cognitive abilities for richer layers of business insight. Integrated Social Capabilities: End-to-end lifecycle management of new disruptive content formats (like social) with added capabilities for users to interact with content improves collaboration and enriches search, deepening engagement and helping to ensure the security and protection of corporate IP/information. Enterprise Search with InfoFusion: Conduct scalable, secure, permissions-based searches for content from multiple enterprise systems by leveraging content analytics and Personally Identifiable Information (PII) identification. Additional features and capabilities in this release of OpenText Content Suite include auto classification for massive archiving projects, a built-in HTML 5 viewer, drag-and-drop email support, dashboard reporting, enhanced compliance and security, and integration with OpenText CORE, making file sharing and external collaboration in the Cloud a natural extension of the OpenText Content Suite environment. It’s time to rethink ECM. OpenText Content Suite 16 offers so much more above and beyond robust information governance. With enterprise search, deep ERP and analytics integration, and availability in the Cloud, our customers will be able to increase productivity while lowering costs. OpenText Content Suite 16 has everything an information company needs to control and protect their information. Once this is accomplished, information processes can be effectively digitized. This is the topic of my next blog in this series. Find out more: www.opentext.com/16.  

Read More