customer journey
The Power of L.O.V.E.
In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses…
Introducing L.O.V.E. by OpenText
What’s the fastest growing department in your organization today? In many cases it’s Customer Success, with good reason. Understanding and managing the outcomes of customers…
• 4 minute read
Implementation is only the beginning
Both technology providers and customers increasingly recognize the importance of onboarding to start the journey of adopting new technology on the right foot. But what…
• 4 minute read
Communications for a new business reality
A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth visits. The last two years…
• 5 minute read
Focus on customer experience to stand out from your retail banking competitors
Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to sell to! However, when that’s…
• 5 minute read
Using first-party data to deliver personalized and tailored digital experiences at scale
Delivering personalized digital experiences is getting harder even as the technology to do so gets better. As the value of third-party data is steadily diminished…
• 3 minute read
New independent report prepares organizations for implementing digital experience in 2021
What’s been set in motion by the events of 2020 isn’t temporary. Its effects will continue to be felt far into the future. In particular,…
• 2 minute read
Banking must improve digital experiences across the customer journey
COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a…
• 5 minute read
5 best practices to maximizing your EIM investment
As the volume and variety of data in every business explodes, Enterprise Information Management (EIM) solutions are becoming an increasingly vital part of the IT…
• 4 minute read
The Future of Information: CEM Delivers the Full Customer Journey
Customer experience is the sum of all experiences over the duration of a relationship between a consumer and an organization. A consistent customer experience is…
• 3 minute read
Enterprise World 2016: From Engagement to Insight
The Digital Revolution is introducing another mass inflection in the development of enterprise technology. Over the next decade, cognitive systems will eclipse digital as the…
• 4 minute read
OpenText Completes HP Inc. Asset Acquisition, Welcomes Customers and Employees
Yesterday was a very exciting day for OpenText and our new customers and employees as we completed the acquisition of certain customer experience software assets of…
• 2 minute read
ON DIGITAL-First Fridays: Sold? But I Never Started the Sales Cycle!
Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines, no more trudging through shopping…
• 3 minute read
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