In today’s fast-moving financial services landscape, staying ahead means more than keeping up with the latest trends—it means anticipating disruption and seizing opportunities before your competitors do.
If you’re an IT or technology leader focused on building the next generation of financial services applications, The OpenText FSI Virtual Forum 2025 (being held on September 16th, 2025) is your front-row seat to the future. This online event offers rare access to expert insights, actionable strategies, and real-world case studies that will help you lead with confidence in the age of AI.
Here are five compelling reasons why you should reserve your spot today:
1. Get future-ready insights from leading voices in financial innovation
Join Jim Marous—internationally recognized fintech influencer—and Monica Hovsepian, Global Industry Strategist at OpenText, as they unpack how AI and analytics are reshaping financial services. From global megatrends to emerging customer demands, these two thought leaders will explore how technology leaders can unlock new revenue streams, deliver smarter experiences, and lead transformation across banking, insurance, and fintech.
These aren’t abstract theories—Jim and Monica travel the world, working closely with financial institutions of all sizes to understand what’s working now and what’s coming next.
2. Hear what success looks like from the inside
AI and analytics aren’t just buzzwords—they’re powering real business outcomes today. At the Forum, you’ll hear firsthand from companies already executing on bold digital strategies, including:
Technology leaders like Abdo Berberry, Olga Savchenko, and Andrew Steadman will share what it took to integrate intelligence and automation into their systems—and what they’ve learned along the way. These sessions offer a behind-the-scenes look at how to turn vision into tangible results.
3. Understand why meeting new customer expectations starts with AI
Today’s customers demand immediacy, personalization, and seamless digital experiences. Yet many financial institutions still struggle to deliver. Why?
Andrew Steadman, Chief Product Officer at SBS, will explore how AI and analytics help bridge that gap—enabling FSIs to respond faster, serve smarter, and build stronger relationships.
If your organization wants to stop reacting and start leading, this session is a must.
4. See what high-performance data architectures really look like
AI isn’t magic—it’s built on solid data foundations. During the event, top IT leaders will break down the architectures that support their AI-driven solutions. Learn how they designed, scaled, and optimized data infrastructures to support real-time analytics, automation, and decision-making at scale.
If you’re planning your next data modernization move, these insights will be invaluable.
5. Discover how OpenText can power your transformation
You’ll hear about the measurable impact these solutions are already delivering for organizations around the world—and how they can help you turn complexity into clarity, and data into strategic advantage.
Future-proof your strategy
If you’re a forward-thinking IT leader eager to stay ahead of disruption, this is the forum for you. Explore the agenda and here to secure your spot.
We’re thrilled to share that OpenText has been named a 2025 Great Supply Chain Partner by SupplyChainBrain. It’s a recognition that feels especially meaningful because it’s rooted in our customers’ real-world results.
Out of a highly competitive and overall excellent pool of nominations, we landed among the top 100 companies known for delivering outstanding value and service in supply chain transformation. And it’s not our first time on the list.
As SupplyChainBrain publisher Brad Berger puts it, “For twenty-three consecutive years, we’ve published our list of 100 Great Supply Chain Partners, a select group of companies whose customers recognize them for providing outstanding solutions and services.” We’re proud to be part of that tradition.
What makes OpenText a great supply chain partner?
Supply chains today don’t just need to be connected. They need to be collaborative, intelligent, and resilient. That’s where OpenText™ Business Network comes in.
We bring together people, systems, and devices to make global supply chains more agile, responsive, and secure. How? With a platform built for real-time collaboration and seamless data flow across even the most complex ecosystems.
Here’s what our customers rely on us for:
Digitizing operations to move faster and adapt with confidence
Streamlining partner engagement to cut delays and reduce friction
Automating end-to-end processes to boost precision and control
Unlocking insights that drive faster, smarter decisions
Securing data with built-in identity and access management
Whether it’s onboarding new trading partners in record time, managing B2B transactions at scale, or ensuring rock-solid compliance, OpenText helps businesses move with clarity and speed.
It’s this combination of technical capability and operational impact that continues to earn the trust of our customers and recognition from industry leaders.
Your feedback drives our roadmap. Your success drives our mission. We’re honored to be your trusted partner in building the supply chains of the future.
As organizations expand into new geographies, data compliance becomes significantly more complex. Due to the proliferation of local data sovereignty rules, companies must understand and comply with a complex web of privacy laws, operational requirements, and national regulations in every country. This means managing where and how data is stored, processed, and protected becomes critical.
OpenText announced this week enhancements to our OpenText™ Private Cloud offerings designed to help you operate globally while maintaining strict control over your data and meeting regional data sovereignty demands.
OpenText Private Cloud and trusted AI
With data centers strategically placed across key regions—including Canada, the UK, Germany, France, and Australia—OpenText provides organizations the flexibility to choose where their data resides. As data sovereignty and AI become boardroom priorities, we are making it easier for businesses to comply with data-protection regulations so you can leverage AI with confidence that the data it uses is secure and compliant.
Solutions for regulated industries
The need for data sovereignty is especially high in industries that face stringent regulations. This includes sectors such as financial services, healthcare, energy, and the public sector , which are subject to secure storage, auditable controls, encryption, and localized governance requirements.
OpenText Private Cloud solutions provide tailored environments that ensure compliance while offering the highest levels of security. Key benefits include:
Dedicated, single-tenant environments offering maximum isolation and enhanced security for sensitive data.
Customizable deployment options to meet specific regulatory and operational requirements.
End-to-end encryption, including customer-controlled key management to maintain the integrity and confidentiality of data.
Comprehensive compliance support for global standards, such as ISO 27001, HIPAA, and IRAP, among others.
Sovereign AI
OpenText Private Cloud is more than just a secure data storage solution. It provides a comprehensive suite of AI-powered solutions designed to address a wide range of organizational needs:
OpenText™ Content Managementhelps organizations capture, archive, search, and summarize both structured and unstructured data.
OpenText Cybersecurity provides threat detection, data encryption, identity management, and application security to help safeguard sensitive information.
Private cloud infrastructure guarantees that all data stays within the designated jurisdiction, ensuring compliance with local data residency and sovereignty laws.
Private AI capabilitieswith OpenText™ Aviator™ allow for secure, in-country generative AI on premises, so you can leverage AI while ensuring you have full control of your data.
Sovereign AI data cloud offers a trusted, single-tenant platform that aligns with government standards, ideal for public sector organizations and highly regulated industries.
Why OpenText Private Cloud is the right choice
In addition to meeting demands for data and AI sovereignty, OpenText Private Cloud offers: Total customization OpenText Private Cloud offers full customization of the software stack, applications, and security protocols. Whether you’re integrating with CRM tools, ERP systems, or proprietary platforms, our solution adapts to meet your specific requirements. Scalability on your terms While scalability is often associated with public cloud environments, our solution delivers the same flexibility—just with an added benefit of control. Scale up or down based on your business needs without worrying about sharing resources with another organization. Better performance Public cloud performance can be unpredictable due to resource sharing and congestion. OpenText Private Cloud eliminates this issue, ensuring consistent, high-speed performance. Mission-critical workloads will never compete for resources with other tenants in a private environment. Long-term cost optimization While private clouds may have a higher initial deployment cost, they often deliver better ROI over time. With reduced security risks, fewer operational disruptions, and tailored infrastructure, IT professionals can optimize budget allocation and avoid overspending. With regular updates and upgrades, OpenText Private Cloud customers never fall behind the curve. Access to cutting-edge tools helps you innovate continuously and remain competitive.
OpenText Private Cloud is part of our larger cloud ecosystem offering seamless integration between public cloud services, on-premises systems, and hybrid or multicloud environments, making it easier for organizations to align their IT infrastructure with their digital transformation goals.
Every era of software delivery has been defined by its people. Now, it is defined by its teams: human and digital. OpenText DevOps Cloud is leading a shift from fragmented toolchains to coordinated execution by autonomous agents. These are not copilots or chat overlays. They are digital workers: policy-aware, outcome-driven AI agents embedded directly into the delivery lifecycle. They do not wait for instructions, and they act with purpose.
Digital workers represent a new operational reality. They execute work across testing, planning, compliance, and performance engineering without relying on human prompts. This is agentic AI by design: autonomous, policy-driven agents that pursue delivery goals within enterprise constraints. This approach moves us beyond the outdated model of DevOps with AI bolted on and into a fundamentally new delivery system where AI becomes a true contributor on the team.
Beyond assistance: Autonomous execution
The first generation of enterprise AI focused on lightweight assistance—code suggestions, summarization, knowledge retrieval. Helpful, but limited. Digital workers go much further. They are proactive and deeply embedded in delivery operations, governed by enterprise policies, activated by real-time telemetry, and integrated with systems of record. At OpenText, we moved deliberately past the copilot metaphor because we believe the moment demands more rigor, more responsibility, and more autonomy.
For the first time, AI is not just helping someone write code. It is generating the tests, validating the policies, and determining when to ship.
The Knowledge Expert System: AI that operates, not just suggests
This shift is powered by a purpose-built architecture called the Knowledge Expert System. In this architecture, when something changes, whether it is a code commit, a new ticket, or a policy update, the system triggers a response. It activates the appropriate agent, pulls context from across the SDLC, evaluates permissions based on identity and policy, and then executes. This orchestration layer blends generative reasoning with deterministic control, enabling digital workers to act safely and effectively at enterprise scale.
Digital workers are grounded in a multi-context protocol that combines real-time telemetry, delivery metadata, policy rules, and user activity. This allows them to make decisions in motion and adjust based on what is happening in the broader delivery environment. They do not require repetitive input’ they do not lose context; and they learn continuously and act intentionally.
Enterprise proven and field-tested digital workers
This is not theoretical. We have deployed it at scale, and we run our business on it. In fact, more than 7,000 engineers use DevOps Cloud every day at OpenText. We replaced Jira, unified our planning, testing, and release workflows, and embedded digital workers across teams to manage quality, enforce compliance, and drive continuous improvement. Every product shipped on schedule with no trade-off in quality.
What our customers are doing with it
We are not alone in this. Our customers are already seeing results. For example, at Kellanova, digital workers helped manage testing and governance across 700 applications during a major global spin-off. At Pick n Pay, digital workers accelerated testing and drove 95% automation, eliminating manual bottlenecks and ensuring continuous quality at scale. Financial institutions are using digital workers to adapt to shifting policies and automate compliance verification across pipelines in real time.
Digital workers empower developers, not replace them
This is not about replacing developers. It is about removing the friction that slows them down.
Digital workers handle the repetitive, the traceable, and the governable. They generate test coverage as features are built, align release gates to enterprise risk posture, and automate audit readiness. In this way, digital workers close the gap between what was built and what was intended to ensure confidence at every stage of delivery.
With that burden lifted, developers stay focused on architecture, business logic, and user impact.
Defining a new category: The digital worker platform
This shift is significant enough to warrant a new category: the Digital Worker Platform. These new platforms are not overlays, and they don’t just augment a single team or sit idle until prompted. They are embedded into the workflow, drawing from telemetry and multiple context sources to continuously act on behalf of delivery goals.
OpenText DevOps Cloud is the first of its kind: it’s a platform where digital workers actively contribute across planning, testing, release, and compliance, not beside the work but inside it.
What comes next
And this is just the beginning. In the next 12 to 18 months, we expect to see
Fully autonomous pipelines with minimal human handoffs.
Risk-aware orchestration that continuously adapts.
Domain-specific agents trained on enterprise delivery patterns.
Intelligent feedback loops that drive optimization in real time.
This is not just the next chapter. It is a new model, one that moves the industry forward.
Others will try to bolt AI onto outdated architectures. We have built something different: an operational foundation where digital workers are governed, secure, trusted, and continuously evolving.
The age of intelligent execution has arrived. Your next teammate is not a person. It is a digital worker. AI should not just assist—it should deliver.
This is the future we are already living. See what it looks like with OpenText DevOps Aviator.
OpenText™ Core Content Management (Core Content) is a fast-deploying cloud content management solution that delivers simple, agile and secure cloud-based content management. It integrates into crucial business process applications, including SAP® S/4HANA Public and Private Cloud and On-Premise, Salesforce, Microsoft® 365, and Google Workspace to maximize employee productivity, accelerate business processes and enhance governance. OpenText Core Content Management plans now include OpenText Content Aviator GenAI assistant out of the box. A new Premium plan also includes OpenText Core Capture and OpenText Core Signature. By integrating OpenText Core Process Automation (Core Case Management) customers can further extend the capabilities of OpenText Core Content Management to meet a wide variety of process needs – from case management to intelligent data processing and more. Read the press release to learn more about the most recent release.
July 2025: What’s new in OpenText Core Content Management CE 25.3
OpenText Core Content Management is now officially certified for SAP S/4HANA Cloud, Public Edition, making it the first and only SAP Solution Extension (SOLEX) document management system Premium Qualified for GROW with SAP. CE 25.3 marks the launch of a new AI offering called My Aviator which is now available to OpenText Core Content Management customers. This personal AI assistant can help users transcribe content, redact sensitive data, generate podcast-type audio from documents, and more. Customers can learn more and request access here. This release includes enhancements to workflow capabilities, including a new supervisor role to simplify workflow management, a new auto-approve feature to allow quick approval when the initiator is also the workflow approver, as well as enhanced support for multi-round reviews and workflow notifications. A new shortcut feature enables access to files from multiple locations. Two new administrator roles have been introduced. Tenant configuration administrators can configure the tenant but their access to data is based on their permissions. Tenant data managers can access all data within a tenant, regardless of access control restrictions, enabling them to support audits and other compliance requirements. A new records management dashboard has been introduced to provide an overview of retention policies and status. The JATO UX is now released for General Availability. This UX replaces the existing Smart View and is enabled by default for all new tenants.
April 2025: What’s new in OpenText Core Content Management CE 25.2
This release includes the launch of the new JATO user experience, which delivers a refreshed, modern user interface. The new JATO UX allows customers to tailor the UX to their preferences, including selecting from light and dark themes, with additional themes to come. A preview of JATO is offered in CE 25.2, and the full JATO UX is expected in release CE 25.3. Other new features include the launch of a new advanced workflow modeler that enables developers to build more complex workflows incorporating integrations with 3rd party applications and OpenText APIs, multiple decision points, delayed actions, posting notifications to 3rd party applications such as Slack or Teams, as well as custom scripting. These can be combined with the existing no-code business workflow modeler to deliver hybrid workflows, enabling OpenText Core Content Management to support more extensive workflow requirements than ever before. This release also includes support for conversational search for related Business Workspaces using OpenText Content Aviator, enabling users to ask questions about content stored in several related Business Workspaces simultaneously. New one-touch Workspace migration ensures that changes made to Business Workspace types or templates are applied automatically to existing Business Workspaces. The Outlook add-in now allows quick access to locations frequently used for saving emails and attachments. Core drive now enables syncing content from the favorites folder to desktop. In addition, dictionary support for picklists is enabled, which allows defining and managing dictionaries for picklists, and reusing them across content metadata.
What’s new in OpenText Core capabilities for CE 25.2
OpenText Core Process Automation
Elevate productivity and accuracy with enhanced OpenText Core Capture integration
OpenText Core Process Automation CE 25.2 now features a deeper integration with OpenText Core Capture to automate ingestion and streamline new process creation. Using the OpenText Core Capture connector, this integration automatically creates a process based on ingested data from common input channels like emails and file uploads. Process fields are auto populated with relevant information and supporting documents are directly attached to the relevant workspace, eliminating manual effort and reducing errors. This feature removes bottlenecks caused by manual data entry, improves accuracy, and increases consistency across workflows. It will boost productivity for knowledge workers in sales, finance, and operations handling high volumes of time-sensitive information from multiple sources by automating intake and speeding up process resolution time.
OpenText Core Signature
Accelerate the signature process for grouped documents
OpenText Core Signature CE 25.2 introduces a “Packages” feature that streamlines signing multiple documents. Customers can group up to five documents into a single package and send the package for digital signature. This feature reduces turnaround time by eliminating the need to send and track documents individually. This capability also improves visibility with a single view of all documents in the package and ensures consistency across related files.
For updates on OpenText Core Capture, read the blog.
February 2025: What’s new in OpenText Core Content Management CE 25.1
This release includes the launch of two new plans: OpenText Core Content Management Express and OpenText Core Content Management Premium. OpenText Core Content Management Express embeds OpenText Content Aviator, a GenAI assistant, as an out-of-the-box feature at no additional cost. OpenText Core Content Management Premium also includes AI-powered SaaS content management along with digital capture and signature capabilities. Both new plans enable customers to manage the full lifecycle of their content with a SaaS solution more easily than ever before. In addition, this release includes two new business scenarios, bringing the total number of predefined configurations available to six. Customers leveraging OpenText Content Aviator can now enable chart generation through interactive chat. SAP DMS users can now integrate SAP DMS documents into OpenText Core Content Management Business Workspaces. Users of the Outlook add-in will see suggested Business Workspace and folder locations, simplifying the process of filing emails. A new review task is enabled in the OpenText Core Content Management workflow feature to facilitate collaboration. Customers can generate a detailed content audit log report to track how and when content is used and can also enable a new notification to receive in-app updates on selected documents and folders.
What’s new in OpenText Core capabilities for CE 25.1
OpenText Core Process Automation
Custom connector for seamless information exchange
Enterprise processes often span multiple business applications like CRM and ERP. Until now, users had to manually update data in both Core Process Automation (Core Case Management) and the corresponding application, leading to inefficiencies and errors. OpenText Core Process Automation CE 25.1 enables customers to build a custom connector for real-time data exchange with enterprise applications, eliminating data silos. This feature automates manual data entry, synchronizes process information across applications, and reduces context switching. Information updates made in business processes instantly reflect in all connected applications and vice versa, ensuring consistency and accuracy.
OpenText Core Signature
Email alias for a streamlined experience
The new email alias for signature requests feature enhances privacy and streamlines communication. Tenant administrators can now configure an alternate email address (alias) for users within their tenant. Instead of using their primary email address, users can send signature requests through the assigned alias.
All relevant notifications are directed to the email alias, ensuring better privacy and monitoring.
For updates on OpenText Core Capture, read the blog.
November 2024: What’s new in OpenText Core Content Management CE 24.4
OpenText Core Content Management now offers a library of business scenarios for common customer use cases. These predefined, out-of-the-box configurations reduce the time required to configure the solution. Business scenarios for sales, team collaboration, product management, and project management are now available, with additional configurations to come in future releases. In addition, this release includes enhancements for several capabilities. Customers who have enabled OpenText Content Aviator can now search multiple Aviator-enabled Workspaces or documents simultaneously. The OpenText Core Content Management integration with Google Workspace now supports Gmail, enabling users to save emails as well as attachments directly into OpenText Core Content Management. The OpenText Core Content Management integration with Outlook now allows users to auto-generate and insert summaries of selected documents or Workspaces directly into emails, while also sharing a link to the source document. The Microsoft Teams integration now enables previews of Teams files within the native OpenText Core Content Management viewer.
What’s new in OpenText Core Process Automation CE 24.4
Ready-to-use templates for quick and effective process modeling
OpenText Core Process Automation CE 24.4 (Core Case Management) now offers ready-to-use templates designed to align with industry best practices, making it easier to quickly model processes for Sales, HR, Procurement, IT, and Legal use cases.
These templates empower business users to customize workflows and boost productivity without requiring IT support. Fully supported and regularly updated with each software release, these templates help streamline both simple and complex processes, allowing IT to deploy solutions faster and expediting time to value.
Customers can choose to build case applications using one of the available out-of-the-box (OOTB) templates or create applications from scratch. Additionally, existing OpenText Core Content Management customers can further enhance their experience with starter packs and proven best practices.
Industry templates for rapid process modeling
What’s new in OpenText Core Signature CE 24.4
Enhancement for a streamlined, secure signing experience
Password attempts: With the latest update, OpenText Core Signature CE 24.4 now strengthens document security by limiting password attempts to five. After five failed attempts, the document automatically locks, and only the signature initiator can unlock it to proceed with the signing process.
This update not only enhances security by preventing unauthorized access to documents, but it also improves server performance by avoiding an overload of endless password attempts. The document owner gains greater control and visibility, as only they can unlock the document after five failed attempts, ensuring a smoother and more secure signing experience.
Limited number of password attempts
Session time-out for anonymous users: To enhance security, documents will automatically lock for anonymous users after 20 minutes of inactivity. This feature prevents unauthorized access, allowing only those with a password or OTP (as applicable) to regain access, ensuring document protection without impacting ease of use.
July 2024: What’s new in OpenText Core Content CE 24.3
Functionality enhancements to boost efficiency
This release includes expanded functionality for multiple features including sharing, the Core Content Outlook add-in, and workflow capabilities. Core Content users can now search in related Business Workspaces. This release also includes updates to sharing functionality. Sharing is no longer restricted to users with full control permissions – users can now share any document they can view. Sharing can also be restricted to permit only named users to receive share links. Users of the Outlook add-in can now bulk file emails directly into Core Content in a single step. Outlook users can also create folders and attach Core Content files directly from within the Outlook add-in. Finally, there are several updates to workflow capabilities. Workflow templates can now include multiple document types, ensuring users don’t need to create the same workflow template for different document types. Task headlines can now include more context, and tasks can be dynamically assigned and reassigned to users based on their role within a Workspace.
What’s new in Core Signature CE 24.3
Enhancements for a more secure and efficient digital signing experience
Session time-out: To prevent security breaches, users will be shown a session expired pop-up after 61 minutes of inactivity. If no action is performed in the minute following the pop up, the user will be automatically logged out of the application. To continue, they will be redirected to the login screen.
Automatic reminders: Senders now have the flexibility to customize the interval at which automatic reminders are sent to signers for signing the document, ensuring timely completion.
This release includes the launch of a new Outlook add-in for Core Content to allow users to save emails and attachments from Outlook directly into Core Content. Users can also insert links to files stored in Core Content into emails to simplify sharing and collaboration. The integration between Core Content and Google Workspace now includes the option to add files directly from Google Drive to Core Content, as well as the option to start business processes directly from within Google Workspace. The integration between SAP S/4HANA and Core Content has also been enhanced, as S/4HANA users can now integrate ArchiveLink files into Business Workspaces in Core Content.
What’s new in Core Signature CE 24.2
Enhancements to provide a seamless signing experience
Initials: Core Signature Service now allows placeholder for initials besides the regular signature for a streamlined signing experience. Adding initials is a space-efficient, consistent, and industry-compliant solution. This enhancement will benefit customers in HR, legal, procurement, R&D, etc. departments where users are required to add initials along with the existing signature.
Core Signature Service now allows users to put a placeholder for initials
Auto-scroll: Avoid interruptions or manual scrolling adjustments required when navigating through a lengthy document with auto-scrolling feature. With auto-scroll, a blue-arrow conveniently guides you to the next placeholder for signature, initials, dates etc. This feature provides a seamless and consistent experience, enhancing efficiency and eliminating manual errors. Focus on the content without missing any area that needs your attention.
Core Signature Service now provides an auto-scroll option using a blue arrow.
February 2024: What’s new in OpenText Core Content CE 24.1
Improved accessibility support and expanded regional availability
A Voluntary Product Assessment Template (VPAT) was also completed for Core Content. This assessment provides third-party accessibility validation for Core Content. In addition, Core Content and several other Core applications are now available in Australia, with Australian data residency. These include Core Capture, Core Capture for SAP, Core Capture for Salesforce, Core for SAP Success Factors, Core Case Management, Core for Supplier Exchange, and Core Experience Insights.
Facilitate smarter decision-making, drive faster case resolution, and improve customer and employee experiences
In OpenText Core Case CE 24.1 we’ve added a user-friendly no-code form builder that provides business administrators with the flexibility to customize all types of input forms – from the simplest to the highly complex. A new integration between Core Case and Core Capture enables data extracted during the capture process to be automatically applied to new cases as they’re created.
In OpenText Core Signature Service CE 24.1 we’ve added the ability to send a private message to individual signers. The new feature enables the sender to add an additional private note to the individual signers along with the signing request. Also, signature request usage can now be monitored in real time via the Admin center, removing the need to manually track usage.
Find out what’s new in Core Capture CE 24.1 in this blog.
October 2023: What’s new in OpenText Core Content CE 23.4
New integrations empower users to work smarter
This release includes a new integration between OpenText Service Management Automation X (or SMAX) and Core Content. This integration will empower service agents and help meet customer expectations for fast, consistent, and hassle-free services by eliminating the need for service agents to switch between applications. The integration will enable service agents to find relevant information, as well as to easily access and manage data (including adding, updating, and deleting) directly from the ITSM system. Integrating SMAX with a SaaS content management solution also safeguards business data in a secure central repository that offers automatic, transparent information governance. This release also includes the launch of OpenText Content Aviator for Core Content. By integrating this AI-powered content management solution with intelligent assistant, customers can embrace new ways to interact with content and extract knowledge. AI-assisted conversational search eliminates manually searching through large volumes of content, while summarization distills complex content into comprehensible summaries, reducing the need for human-intensive effort while boosting productivity and efficiency. In addition, Core Content now integrates with SAP S/4 HANA Private Cloud and On-Premise, including a Business Workspace integration.
July 2023: What’s new in OpenText Core Content CE 23.3
New features boost collaboration capabilities and target new use cases
This release includes the launch of OpenText™ Core for Google Workspace. This integration allows users to enrich Google Workspace collaboration with enterprise content management and information governance. The powerful combination of Core and Google Workspace will also speed business processes by embedding collaboration and content management into lead applications. Regardless of where users choose to work, Core for Google Workspace will deliver information in context to reduce digital friction and create a seamless digital employee experience. Additionally, users can now leverage document type reporting to simplify data analysis. This new report type allows the tenant admin to export a filtered list of documents including metadata. This feature offers Core Content users enhanced capability to sort, filter, and analyze documents using metadata to gain insight and make informed decisions. Lastly, Core Content, Core for Federated Compliance, and Core Case Management are now available in Japanese.
April 2023: What’s new in OpenText Core Content CE 23.2
Enhancements to boost user productivity
This release incorporates enhanced integration for Microsoft Office 365, allowing users to collaborate in real-time and co-author content stored in Core Content from both the Office Online and Office Desktop applications. Users can now add Core Content as a storage provider in both the Office Online and Office Desktop applications It also offers faster case resolution by allowing users to manage the entire case lifecycle directly within Core Content, eliminating switching between applications. We have also improved capabilities for users working on the go. iOS Mobile users can now scan pages of physical documents and upload them as a single PDF. Android Mobile users can view and edit the properties of each file. Workflow users can now assign approvals to a group rather than adding users one by one. A workflow icon on the document ensures that other users won’t edit while the document is subject to a workflow.
February 2023: What’s new in OpenText Core Content CE 23.1
Enhancements to streamline modern work
This release enhances support for Microsoft Teams by allowing users to upload files into Teams chat and store the files into an attached Core Content Workspace. It also offers enhanced document review and private share capabilities and enhanced configuration and security controls. In the no-code workflow tool, we have added the ability to publish documents to other locations with a new ‘copy’ action. For developers, the release offers new recycle bin APIs and Integration Widget enhancements. Customers who choose Core Content to quickly address new departmental or industry use cases can now leverage OpenText’s global cloud partner ecosystem to purchase, implement and integrate a complete SaaS content services solution, enhanced with integration into other Core capabilities, including Capture, Signature and Case Management.
This release enables users to edit and co-author Microsoft Office documents directly from their desktops via Microsoft Office Online & Office Desktop. It also simplifies the content production processes with the ability to enable Core Content as a storage provider in Microsoft Office, and offers a new regional deployment in Canada, enabled via Google Cloud Platform.
Enhancements include integration with Microsoft® Teams to deliver the combination of information management, collaboration, business processes and compliance in one SaaS content services platform, as well as integration with OpenText™ Core Capture to provide a complete intelligent capture solution. This release also enables users to create a shareable link quickly and easily for external collaboration and adds the power to create, manage and apply centralized records policies across the organization.
Recent enhancements include the integration of OpenText™ Core Signature with OpenText™ Core Contentand OpenText ™ Core for SAP Success Factors®, delivering complementary e-signature capabilities to simplify complex business processes and keep approval workflows moving. Enhancements to OpenText™ Core Signature Serviceoffer enhanced control over document forwarding, plus access to a rich set of APIs and tools to customize the user experience while retaining visibility, security, and control.
This release introduces integration with Microsoft Teams, giving users the freedom to choose how they want to collaborate on documents with their peers in Teams. It also introduces SaaS content management for Salesforce users via an integration to the Salesforce Sales and Service Cloud. Additionally, deeper integration with Core Case Management enables comprehensive business content management within a single user interface (UI).
OpenText is pleased to introduce OpenText™ Core Content, a next-generation, SaaS Content Services Platform (CSP). Core Content helps organizations quickly manage the content lifecycle around their existing business processes while reaping the simplified deployment, management, and implementation benefits of SaaS.
The first release of Core Content builds on our long-standing, proven partnership with SAP, deeply integrating content management with processes managed in the SAP S/4HANA Public Cloud. Core Content is also able to extend and complement the renowned capabilities of OpenText™ Extended ECM, OpenText™ Content Suite and OpenText™ Documentum™.
Additionally, users can now pair the comprehensive content management capabilities of Core Content with OpenText™ Core Case Management to accelerate decisions within workflows and capture outcomes using pre-configured templates for common case-based business processes.
Modernizing your enterprise resource planning (ERP) system isn’t just another tech upgrade. It’s a high stakes move because it impacts the core systems that run your business: finance, procurement, supply chain, and HR. It affects how data flows across departments, how employees work, and how partners and customers collaboration with you and with each other. The risks are high, but so are the opportunities. Done right, ERP modernization boosts agility, scalability, and enterprise-wide decision-making.
Handled well, ERP integration brings systems together, enables visibility, and speeds up time to value. Miss the mark, and you’re looking at outages, delays, cost overruns, and frustrated teams. This blog is for IT professionals navigating ERP upgrades who want to turn ERP integration into a strategic advantage.
5 ERP integration strategies to leverage for success
Here are five make-or-break ERP integration priorities that smart IT leaders tackle early and strategically.
1. Reduce risk and disruption before they start
ERP transformations, especially greenfield ERP deployment, are infamously expensive and disruptive. One of the main reasons why is that many companies fail to make integration part of the core game plan.
Without proactive planning, businesses risk broken data flows, misaligned processes between systems, and incompatibilities that only surface when operations go live. For example, if upstream order systems aren’t properly integrated with downstream logistics or finance applications, transactions can fail, inventory can be misallocated, or financial reporting may break, halting operations when continuity is critical.
OpenText insight: Proactive integration planning, from requirements gathering to continuity testing, can mean the difference between smooth operations and a business-halting outage.
2. Escape the trap of ERP over-customization
Legacy ERPs are customization graveyards. Nearly every SAP shop leans on custom code. But that quick fix often becomes layers of custom logic embedded deep in the system, making it hard to trace, test, or update. These customizations are often undocumented, tightly coupled with specific workflows, or rely on outdated technologies.
When it’s time to upgrade or migrate to a new ERP platform, these customizations can become blockers. They can’t simply be lifted and shifted. They require rework, revalidation, and often a complete rebuild.
Modern integration helps flip the script. By externalizing business rules, validations, and workflows to an integration layer—such as an API gateway or rules engine—you reduce internal complexity and decouple your logic from the ERP itself. This makes your ERP easier to upgrade, test, and maintain, while still supporting sophisticated processes.
OpenText insight: Custom code creates long-term risk. Simplify your ERP environment by managing key business logic externally, making upgrades easier and future changes faster.
3. Stop delays and budget bloat before they snowball
ERP projects have a reputation, and are not the good kind. It’s not unusual for ERP projects to take longer than expected and run up over budget. One of the biggest culprits? Integration is treated as an afterthought rather than a foundational element.
When integration planning is delayed or underestimated, teams often face unexpected challenges late in the project. These include discovering missing data mappings, gaps between systems, incompatible interfaces, or broken workflows during testing. Addressing these issues under pressure drives up costs, increases risk, and derails go-live timelines.
OpenText insight: Treat integration as a full project track, not a last-mile task. With the right partner, you can prevent the costly surprises that throw timelines and budgets off the rails.
4. Cut through the integration sprawl
Modern enterprises often run dozens or even hundreds of applications. Without a centralized integration strategy, connections between these systems become patchworks of one-off scripts, outdated middleware, and fragile point-to-point integrations. Over time, this complexity grows organically, creating an environment that’s difficult to manage, troubleshoot, or scale.
Few companies use a unified integration platform, and many struggle with low visibility across the ERP ecosystem. When a single connection fails, it can impact inventory sync, customer orders, or financial reconciliation—yet tracing the root cause in a tangle of legacy connections can be painfully slow.
Your ERP modernization effort is the perfect opportunity to clean house. That means auditing all existing integrations, retiring redundant or obsolete connectors, consolidating tools, and adopting a centralized integration layer or platform. By doing so, you create a more resilient foundation that supports current operations and future innovation.
OpenText insight: By consolidating tools, standardizing protocols, and applying consistent governance, you create a more manageable and scalable foundation for both current operations and future growth.
5. Mind the (skills) gap
ERP integration isn’t plug-and-play, and it’s rarely a core strength for in-house teams. Successful integration requires specialized knowledge in data mapping, API and EDI standards, legacy system connectivity, and ERP configuration. These are complex, niche skills that many organizations lack internally.
Without this expertise, projects often stall during testing, data migration, or partner onboarding—resulting in delays, budget overruns, and integration gaps that threaten go-live. To stay on track, it’s critical to identify these gaps early and bring in integration specialists who can accelerate delivery, reduce risk, and ensure your systems connect as planned.
OpenText insight: The right partner doesn’t just add capacity. They bring deep experience navigating complex, multi-system ERP environments, helping you avoid common pitfalls and stay focused on business outcomes.
Make integration a core part of your ERP strategy
Your ERP isn’t truly modernized unless your data, partners, and workflows are fully connected. Integration is what enables the ERP to function as a system of engagement, not just a system of record.
An ERP upgrade will only deliver transformation if the surrounding ecosystem is in sync. That means treating B2B integration as a strategic pillar—not a post-launch checklist item. Map all dependencies across systems early, test them under real-world conditions, and validate that workflows, data exchanges, and partner connections function seamlessly before going live.
This proactive approach reduces costly surprises, avoids fire drills at cutover, and accelerates time to value. It ensures your modern ERP delivers on its promise of agility, insight, and efficiency across the enterprise.
Ready to modernize with confidence?
Whether you’re migrating to SAP S/4HANA or any other ERP, consolidating ERP platforms, or preparing for whatever’s next, OpenText is the integration partner that helps you:
You know the drill: you’re managing ERP modernization, wrangling a mess of integrations, juggling compliance, and oh, keeping the business humming. With limited time, tighter budgets, and C-level eyes on everything, every tech decision matters more than ever.
ERP integration is not just a nice-to-have feature in your B2B business. ERP remains the central nervous system for organizations, so it’s the connective tissue of your digital transformation. Picking the right integration partner can either smooth the path ahead or set you up for years of costly complexity.
These 13 ERP integration tips are rooted in lived IT experience and powered by insights from OpenText, who know a thing or two about scaling integration at enterprise speed, regardless of the actual size or complexity of your organization.
13 ERP integration tips that IT buyers should know
1. Get brutally honest about your integration needs
Define your integration requirements. Before you evaluate tools, get granular about your current data flows. What systems feed your ERP? Finance, CRM, procurement, logistics, inventory, third-party tools? What data formats are in play such as APIs, EDI, PDFs, or flat files? Do you need real-time sync or batch updates? Mapping this out avoids under or over-engineering. It also aligns IT and business teams from day one.
Remember: successful ERP integration starts with mapping your workflows, not picking a platform. If you’re unsure where to begin, OpenText offers data discovery and process analysis services to help you build a complete integration blueprint.
2. Think like a futurist, build like a pragmatist
Your ERP integration should support the business you’re becoming. Whether you’re expanding into new markets, acquiring companies, or migrating workloads to the cloud, your integration layer needs to adapt, without requiring a full rebuild. Look for solutions that support hybrid environments (on-prem + cloud), handle multiple ERP instances, and can onboard new partners or applications quickly. This flexibility is critical during M&A, when consolidating systems and standardizing data flows can make or break your integration timeline.
Scalability isn’t just about performance. It’s about future-proofing your architecture so growth doesn’t come with technical debt.
3. Check compatibility, not just capability
Forget shiny feature lists. If an integration platform doesn’t work well with your current tech stack, it quickly becomes a costly mistake. Compatibility with legacy systems, custom-built applications, and region-specific compliance software is not just helpful—it’s essential. A platform that fits seamlessly into your ecosystem reduces the need for manual workarounds, minimizes risk, and lowers long-term costs. It also helps you scale operations more smoothly as business needs evolve.
Tailored compatibility isn’t just about convenience; it’s a smart way to future-proof your ERP integration strategy.
4. Avoid one-size-fits-all integration approaches
ERP integrations that rely on rigid templates or prebuilt connectors often fall short in real-world environments. Every business has unique workflows, partner requirements, and data models. This means that forcing them into a generic integration model can lead to workarounds, errors, and manual processes.
Prioritize integration solutions that let you customize workflows, business rules, and partner-specific mappings without heavy rework. That might mean supporting both EDI and API for the same process or handling regional compliance differences in data formatting.
While flexible integration may sound more costly upfront, it often saves time and money long term by reducing rework, support tickets, and failed transactions.
5. Research vendors
Reputation matters. Read customer reviews and even discussion forums and pay special attention to reliability and customer support. Look for an ERP integration partner who has already solved challenges as complex, or even more complex, as yours. This kind of experience is a strong indicator that they can anticipate issues before they surface and provide faster, more effective solutions when things get tough.
Determine if a vendor has actually done what you need them to do for you, at your scale, and under pressure. A vendor that only shines during the sales cycle won’t help when you’re deep in production.
6. Make security a dealbreaker
ERP systems process highly sensitive data, from financial and supply chain transactions to employee and customer records. That makes integration a major attack surface if security isn’t built in from the start. Ensure your integration layer includes end-to-end encryption (in transit and at rest), role-based access controls, audit logs, and automated patching. It should also support industry standards like ISO 27001, SOC 2, and data residency requirements for global compliance.
Whether you’re exchanging EDI documents, API payloads, or files with trading partners, secure data exchange must be embedded across every integration touchpoint.
7. Demand usability, not just horsepower
If your team can’t use it, it doesn’t matter how powerful it is. Choose a solution your users will enjoy using. Complex tools kill productivity and morale. Look for clear dashboards, intuitive interfaces, and in-system visibility that lets users trace transactions without having to toggle between platforms or dig through logs.
Bonus points if the vendor offers pre-built APIs that integrate transaction data visibility right inside the ERP screens your teams already knows. That kind of embedded visibility saves time, reduces errors, and builds trust in the system.
If the user experience is clunky, teams will abandon it and default back to spreadsheets—undermining the whole point of integration.
8. Look at total cost, not just the invoice
When evaluating ERP integration solutions, don’t just compare licensing fees. Consider the full cost of ownership, including implementation services, ongoing support, maintenance, upgrade cycles, and SLAs. Some low-cost solutions can become expensive over time if they require constant manual intervention or downtime during ERP updates or custom development. Others may lack the support or scalability needed as your integration needs grow. Ask questions about vendor responsiveness, roadmap alignment, and how upgrades are handled, especially if you’re working across hybrid ERP environments or complex B2B ecosystems.
The cheapest option upfront may cost more in lost productivity and delayed projects.
9. Expect around-the-world support
If your business operates globally, or plans to in the future, your integration partner must be able to support that scale. They should be able to provide 24/7 system monitoring, multilingual technical support, and the ability to handle regional data standards, regulatory requirements, and time zones. From VAT compliance in Europe to e-invoicing mandates, regional nuances matter.
Global ERP integrations often involve complex partner ecosystems, cross-border data flows, and varied compliance frameworks. Your provider should offer follow-the-sun support and infrastructure that ensures uptime, fast issue resolution, and consistent service levels no matter where your teams or partners are located.
10. Get curious about the roadmap
AI for supply chains, automation, e-invoicing compliance evolution, the market is evolving constantly. Integration is not set-and-forget. Your vendor should be innovating right alongside you, not playing catch-up. Working with a forward-looking provider helps you stay ahead of regulatory changes, adopt new technologies faster, and remain competitive as digital transformation accelerates.
Look for vendors with a clear innovation roadmap and proven ability to adapt to emerging trends. You want a platform that evolves with your business, not one you’ll outgrow.
11. Request a trial or demo before you commit
A trial or demo can help to validate functionality, usability, and compatibility with your business needs before making a commitment. This hands-on testing phase helps uncover configuration mismatches, performance bottlenecks, or usability gaps early, before they balloon into costly delays or rework. It also builds team confidence and speeds up deployment once you’re ready to go live.
A hands-on look beats theoretical promises every time.
12. Read the fine print like a lawyer
Once your ERP integration becomes central to daily operations, your vendor relationship becomes critical infrastructure. That’s why it’s essential to understand the terms you’re agreeing to. Review SLAs closely, looking at uptime guarantees, response times, support availability, and penalties for missed service levels all affect business continuity. Make sure exit clauses are clear, and that you retain ownership of your data and configurations in case you need to switch providers down the road.
Integration partnerships aren’t just technical decisions. They’re long-term commitments that should align with your risk tolerance, governance standards, and future plans.
13. Get real-world context from your peers
Ask vendors for references and have real conversations with their current customers. Find out what worked, what didn’t, and what surprised them in deployment. You’ll gain invaluable insight into how the integration performs under pressure and how responsive the vendor was when issues arose. But don’t stop there.
In addition to curated references, talk to other IT leaders to manage ERP integration risk. User groups, forums, and IT networks offer unfiltered, on-the-ground intel that no brochure or sales deck can provide. These communities are rich with lessons learned, best practices, and cautionary tales that can save you time, money, and a few gray hairs.
The value of ERP integration done right
ERP integration done right = momentum, not migraines.
When your ERP integration foundation is solid, you move faster. Disruptions shrink. Compliance headaches fade. And IT becomes the driver of change, not the bottleneck.
OpenText helps IT leaders:
Seamlessly migrate to modern cloud ERPs
Digitize and unify supply chains and trading partner ecosystems
Scale securely and globally, without added complexity
Maintain compliance across every data exchange
Gain visibility through AI-driven insights and automation
With decades of experience and unmatched B2B network scale, OpenText is built for the pace of now.
ERP integration doesn’t have to be complex Whether you’re modernizing a legacy system or scaling globally, OpenText helps simplify secure ERP integration at every step.
The legal technology landscape has evolved from cardboard boxes and highlighters to what is now arguably the most sophisticated legal software market at the intersection of law and technology.
The 2025 Legal IT Insiders eDiscovery and Courtroom Evidence Systems Market Report, authored by lead analyst Neil Cameron, provides crucial insights into this competitive sector—with OpenText emerging as a giant with significant strategic advantages.
Here are five key takeaways from the report about OpenText™’s position in the evolving eDiscovery market.
1. OpenText is the “granddaddy” of legal tech
OpenText didn’t stumble into eDiscovery leadership—it built its position through deliberate, strategic acquisitions—creating a comprehensive legal technology ecosystem.
The real game-changer came with the 2016 acquisition of the Axcelerate eDiscovery platform (now OpenText™ eDiscovery). Axcelerate was a pioneer in analytics, introducing predictive coding early and earning several AI-related patents. OpenText continued this acquisition strategy with forensic collections in 2017 and Insight (now OpenText™ Core Insight) cloud-based eDiscovery software in 2019.
This strategy has positioned OpenText as more than just another eDiscovery vendor—it’s a comprehensive solution provider with deep roots in enterprise content management, giving it unique advantages in an increasingly fragmented market.
2. Their global presence solves the cross-border compliance nightmare
In a world where data localization laws are multiplying faster than legal departments can track them, OpenText’s global infrastructure is a strategic differentiator. The company offers flexible deployment options, including single-tenant private cloud, multi-tenant cloud through AWS isolated regional centers, on-premises deployment, and even air-gapped appliance-based solutions.i
Wendy Cole, Director of Product Marketing at OpenText, explains: “We recognize the importance of deployment flexibility, scalability, availability, and security – especially in the context of multi-national enterprises involved in cross-border litigation and investigations.”
3. Government agencies are using OpenText for high-stakes investigations
When regulators trust your technology for their most sensitive investigations, it’s a powerful endorsement. Richard Day, Head of eDiscovery at the UK’s Serious Fraud Office, provides compelling insight into how OpenText’s solutions are transforming investigations: “We’re presenting OpenText eDiscovery to investigators to use the tools and analytics to get to the documents and to understand the case quicker. That’s really important to us. OpenText eDiscovery changes the way that we investigate. It has become a much more intuitive and iterative process.”
This endorsement from a major regulatory body highlights OpenText’s position not just as a solution provider but as a trusted partner in high-stakes government investigations. When agencies responsible for combating serious fraud trust your platform, it speaks volumes about the technology’s reliability and security.
4. OpenText™ eDiscovery Aviator makes AI integration look like “magic”
Generative AI has moved from hype to reality in document review, with virtually every major vendor announcing AI assistant integrations. OpenText’s response is OpenText™ eDiscovery Aviator, which integrates with OpenText™ eDiscovery to enhance processes through advanced GenAI capabilities.
The system automates document review, enabling attorneys to quickly access key facts and evidence. Features include AI-generated summaries of key documents, automated data categorization, prompt engineering workflows, and upfront LLM cost estimates that allow legal teams to refine review criteria before conducting a full-scale analysis.
The report notes that having live demonstrations by experts at vendors such as OpenText, “juggling an ever-reducing, and ever-increasingly relevant, document set using these latest tools in a few minutes is the nearest thing to magic that this author has witnessed recently.”
5. They solve the “one-off eDiscovery” cost problem
With the global eDiscovery market estimated at $15–17 billion in 2024 and projected to reach over $25 billion by the end of the decade, cost control has become paramount. OpenText’s comprehensive suite delivers—by offering legal hold, compliance, discovery, and investigations support in one stack—reducing vendor fragmentation and associated costs.
Andy Teichholz, OpenText Legal Industry Strategist, addresses the trend toward “continuous compliance discovery”: “We are continually evaluating how to best serve our customers further to the left of the EDRM. Currently, as part of that effort, we are focused on proactive and continuous eDiscovery with an emphasis on treating it as a business process – centralizing and reducing eDiscovery costs of ‘one-off’ discovery.”
This forward-thinking approach positions OpenText to capitalize on the predicted shift of organizations to maintain constantly updated discovery repositories that can be immediately deployed when litigation arises—a fundamental change from reactive, case-by-case discovery processes.
The bottom line
The 2025 Legal IT Insiders report describes a sector undergoing rapid transformation, where traditional approaches give way to AI-powered, integrated solutions. OpenText’s positioning as a comprehensive legal technology provider, with its deep roots in ECM, strategic acquisitions, and continued AI innovation, makes it uniquely positioned to address the challenges facing modern legal teams.
The convergence of AI, cloud computing, and advanced analytics represents a fundamental shift in how legal professionals approach eDiscovery—and OpenText’s integrated solutions are designed to help organizations navigate this landscape successfully.
Client onboarding in banking is complex. It involves collecting, reviewing, and managing a wide range of documents. Compliance is critical. So is speed. But traditional content systems weren’t built for today’s pace.
That’s where generative AI (GenAI) comes in.
From static repositories to intelligent workflows
Most banks already use content management systems. But these systems often act as passive storage. They don’t help users find what they need. They don’t guide decisions. And they don’t adapt to changing compliance needs.
AI content management changes that.
With OpenText™ Core Content Management, which includes OpenText Content Aviator, banks turn static content into dynamic intelligence. Banks use GenAI to understand, summarize, and act on content in real time—supporting operational excellence across onboarding teams.
Meet your AI content assistant
Imagine a client onboarding KYC specialist handling dozens of new accounts a week. Instead of digging through folders, they ask:
“Do we have all KYC documents for John M. Reyes?”
The AI content assistant responds instantly: “Yes. ID, utility bill, and proof of income are complete. All documents are compliant. Would you like to sync with the CRM?”
This isn’t just automation. It’s intelligent assistance. The assistant understands context, tracks document status, and suggests next steps. It helps banks streamline business operations management.
Real business impact
Banks that use AI content management for operational excellence report:
Faster onboarding: AI reduces time spent searching and reviewing documents.
Higher compliance: The assistant flags missing or outdated files before they become issues.
Better productivity: Staff focus on decisions, not document wrangling.
According to a 2025 Temenos survey, 81% of banks are increasing investment in AI to modernize operations and accelerate digital transformation in banking.[1]
Seamless, secure, scalable
The OpenText Core Content Management platform integrates with core banking systems, CRMs, and compliance tools. It ensures that content is not only accessible but also actionable. And it does so securely, at scale to support the demands of modern digital banking.
The bottom line
Client onboarding doesn’t have to be a bottleneck in business operations. With AI content management and a smart AI content assistant, banks can onboard clients faster, stay compliant, and deliver better service.
OpenText Core Content and Content Aviator make it possible.
Ready to see how?
AI operational excellence for banking
Banking knowledge reimagined for consistent, trustworthy customer experiences
A quick online search regarding the history of cloud computing reveals the concept dates back to the 1950s. The decades that followed held technological innovations and evolving definitions until we hit our ‘modern’ understanding around 2006. The last 20 years have yielded conversations centered on the benefits of digital transformation and the various advantages of X-as-a-service solutions. However, “cloud migration is moving at a slower pace than expected. One of the main stumbling blocks is the cloud computing skills gap.”1
Over 85% of the IT decision-makers surveyed by Statista shared the lack of skills and expertise in cloud operations has impacted the company’s abilities to achieve its business goals.
About 44% of respondents to an S&P Global survey cited difficulty in hiring quality candidates when asked about the significant challenges they face when trying to address the cloud skills gap.
Against this backdrop is the prediction that “the global cloud computing market size is projected to reach USD 2,390.18 billion by 2030, growing at a CAGR of 20.4% from 2025 to 2030.”2 A Gartner report states that the cloud will be a business necessity by 2028. If you are implementing, deploying, configuring, or using software, it’s pretty difficult to avoid the cloud.
Working in the OpenText Cloud
The OpenText Cloud is designed and optimized to provide complete information management services and solutions, supporting more than 44,000 customers around the world. Unlike other commercial cloud platforms, the OpenText Cloud is managed by a single, global OpenText team with information management expertise.
To work in the OpenText Cloud, practitioners must achieve the required OpenText credentials to validate their skills. Technical system and business configuration of OpenText products in the OpenText Cloud requires substantial knowledge of the underlying software. Therefore, all customers or practitioners that want to deploy and configure the solution on their own are required to be OpenText certified for their specific products and solutions. Practitioners must show their credentials to gain access to the OpenText Cloud. This policy applies to all practitioners that are engaged by a customer or by any other third party to implement a solution in the OpenText Cloud.
What is a practitioner?
A practitioner is an individual who is in a profession or role in which they are required to be trained and certified to be considered qualified. In the context of the OpenText Cloud, a practitioner is the individual who will perform the Business Administrator role for cloud-hosted implementations.
Seven new Cloud Practitioner credentials
OpenText Learning Services administers the certification program and defines the pre-requisites for each certification, depending on the product and role. The first Cloud Practitioner credential available was for OpenText Content Management (Extended ECM) for SAP SuccessFactors. As of this month, we have added seven additional Cloud Practitioner credentials to the portfolio. Cloud Practitioner status must be verified by the OpenText Customer Success Manager before access to the OpenText Cloud is granted.
Review the following OpenText learning paths to understand requirements for the Cloud Practitioner role. You’ll find the roles listed on the left side of the page. If a product does not yet have a Cloud Practitioner role associated with it, follow the Business Administrator learning path.
Ensuring all practitioners have the right skills will result in more effective deployments on the OpenText Cloud and increased customer success. It’s one of the ways OpenText is working to close the cloud-related skills gap! Contact us at training@opentext.com
