Technologies

Customer experience vs. customer engagement

Customer experience vs. customer engagement

Imagine you have an annual budget of $50,000. Do you spend it all on customer experience or customer engagement? The question is difficult because the…

June 8, 2020 4 minutes read
Waikato Regional Council builds a sustainable future with digital technologies

Waikato Regional Council builds a sustainable future with digital technologies

The longest river in New Zealand, the Waikato River runs through the North Island and empties into the Tasman Sea. Residents of the region respect…

June 8, 2020 3 minutes read
Rapid Radiology puts the focus on senior care

Rapid Radiology puts the focus on senior care

As one of the largest teleradiology providers in the U.S., Rapid Radiology was established to expedite and enhance patient diagnosis and treatment, and to specifically…

June 4, 2020 2 minutes read
Overcoming the challenges of the remote contact center

Overcoming the challenges of the remote contact center

The COVID-19 pandemic has forced contact center organizations to shift to remote work environments, and it’s had a tremendous impact on the industry. Research from…

June 4, 2020 4 minutes read
The resilient HR organization

The resilient HR organization

Over the last few months, the world has changed completely – including the employee dynamics for HR professionals. As working from home becomes the new…

June 4, 2020 3 minutes read
What’s new in OpenText Documentum for Life Sciences Cloud Edition (CE) 20.2

What’s new in OpenText Documentum for Life Sciences Cloud Edition (CE) 20.2

Pharmaceutical and Life Sciences companies are in the public spotlight as they pursue advanced therapies and vaccines to combat the coronavirus pandemic. Productivity, flexibility and…

June 4, 2020 3 minutes read
Modernization Facts: The Path to Digital Transformation

Modernization Facts: The Path to Digital Transformation

A Changing Normality The worldwide pandemic of 2020 is forcing rapid change for entire organizations—even industries. The ability for organizations to transform into digital-first entities…

June 3, 2020 4 minutes read
What’s new in OpenText EnCase Endpoint Security Cloud Edition (CE) 20.2

What’s new in OpenText EnCase Endpoint Security Cloud Edition (CE) 20.2

As data breaches continue to escalate in both their frequency and severity, it is more critical than ever for security leaders to counter with increased…

June 3, 2020 3 minutes read
5 considerations when decommissioning legacy applications

5 considerations when decommissioning legacy applications

Today, almost every large organization has a number of legacy applications that it would like to decommission. However, even if an application is no longer…

June 3, 2020 4 minutes read
Understanding the ethics of AI

Understanding the ethics of AI

In 2018, Elaine Herzberg was killed in what is believed to be the first pedestrian fatality by an autonomous vehicle.  The incident caught the world’s…

June 2, 2020 6 minutes read
Learning to fly: Managing an external and internal workforce

Learning to fly: Managing an external and internal workforce

Guest blog by Mike Theaker, VP, HR Advisory & Digital Transformation, SAP SuccessFactors Remember when careers were linear? A workforce comprised of full-time employees moving…

June 1, 2020 3 minutes read
Ever wonder how lawyers balance the scales of justice?

Ever wonder how lawyers balance the scales of justice?

The practice of law is an undertaking in pursuit of an ideal: justice. Unfortunately, the processes involved in this pursuit can be time-consuming and costly,…

May 29, 2020 2 minutes read

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