IT Operations
DevSecOps: It’s Time to Level Up (with a Little Help from AI)
On Sept 24, we’re not just talking about the future – we’re building it. We’re diving into how AI is turbocharging DevSecOps, making it faster, smarter, and more secure.
Sustainable ITOps: How to Balance Cost, Carbon and Consistency
Please join me at Gartner IOCS 2023 in Las Vegas, where I’ll discuss the current practices needed for sustainable ITOps based on our primary research…
• 2 minute read
OpenText delivers the biggest IT Operations innovations in a generation
It’s a bold claim to make that the latest releases across our ITOM portfolio are the biggest ever. Whether you’re a new customer to OpenText™…
• 4 minute read
Embrace the cognitive era with OpenText Cloud Editions (CE) 23.4
In the technology industry, change is inevitable. But sometimes this change is so revolutionary, organizations can struggle to keep up and understand exactly how to…
• 14 minute read
Redefine level 1 support – from HR to IT, R&D, finance, facilities, marketing, and sales
The burden on service desk agents remains high, caused by high ticket volumes and manual methods needed to resolve them. Virtual agents (chatbots) based on…
• 4 minute read
Unleashing Synergy: OpenText SMAX now integrates with OpenText Core
When you think of improving operational excellence in ITSM, do you only consider reducing time-to-repair (TTR), increasing first-call-resolution (FCR) or lowering ticket volumes? If yes,…
• 4 minute read
What’s new in OpenText SMAX
OpenTextTM Service Management Automation X (SMAX) is a SaaS service desk, ITSM, and ESM software. Based on embedded machine learning and analytics, SMAX delivers a…
• 2 minute read
What It Takes to Build a Game-Changing, Enterprise-Ready, Generative AI Virtual Agent
Many of us have been dazzled by the power and promise of generative AI since OpenAI ChatGPT burst onto the scene late last year. A…
• 6 minute read
Generative AI-led innovations transform ITSM at OpenText World 2023
Close your eyes. Imagine a utopia where users get useful answers to questions and rapid fulfillment of common requests, while a more effective service desk…
• 5 minute read
Transform ITSM self-service with private generative AI
Eliminate service desk costs and elevate user experiences with an OpenAI API and private LLM virtual agent, Aviator. Meet Aviator, OpenText private LLM virtual agent, the smartest service desk OpenText has announced the technical preview of a private, generative AI virtual agent in ITSM solution..
• 4 minute read
Tips for Emerging in the Technology Industry
A gamut of “breaking into tech” stories exist out there; so here’s mine in hopes of both educating and inspiring others to seek professions they truly love.
• 4 minute read
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