Information Management
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Salt River Project protects water with creative flow
The Salt River Project (SRP) is a public utility that serves users and the environment by going beyond the essentials.…
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7 best practices in customer experience
In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great…
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Ensuring business continuity during emergencies
Business continuity can be a challenge when virus breakouts, natural disasters or political upheaval lead to travel bans. While protecting…
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Using information management for positive change
In content and information management platforms, content is typically created and used internally to document projects, capture knowledge and provide…
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Industry 4.0 is profoundly impacting the customer experience
In not the too distant past, companies carried out business the old fashion way, where paper was the norm and…
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Top 10 reasons to upgrade Documentum
Software upgrades are vital for organizations to improve performance. To maintain a competitive advantage, internal resource efficiency and service levels,…
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Four New Year’s resolutions for Documentum customers
It’s the beginning of a new year — and a new decade — and, for many, it’s time for the…
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Managing the lifecycle of your Microsoft Teams
In the evolving digital world, organizations wrestle with managing an increasing volume of content, finding the current version of a…
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Are we there yet?
Everyone who has taken a long road trip with children has heard that incessant question from the back seat: “Are…
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Driving shareholder value through marketing
In recent blogs I’ve talked about the importance of proving the value of marketing and my predictions for marketing trends…
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Accelerate your business with integrations that matter
As everything becomes more and more connected in the enterprise, people, devices, and software, so does the need for all…
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The differing attitudes to digital transformation in the utility sector
There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper…
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Insights from information governance practitioners
It’s no secret that “real world” needs and implementations are often very different than hypothetical, “perfect world” simulations. Information governance…
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Capturing customer attention with video
Customers today have a lot of choices and are exposed to over 5,000 brand and advertising impressions a day. With…
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Opera America hits a high note with OpenText Hightail
Behind every aria is a community of artists, creating and fine-tuning performances that inspire and unite. How do today’s artists…
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Keep them coming back for more
These days, everyone knows that the better the customer service you offer, the more likely you are to secure repeat…
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Announcing OpenText Content Services Release 16 EP7
OpenText™ Content Services help connect content to digital business to accelerate productivity, improve governance and drive digital transformation. With solutions…
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Announcing OpenText Experience Release 16 EP7
Customer experiences are the sum of multiple interactions across various journeys. They become harder to optimize as customers choose their…
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Introducing OpenText Core for Federated Compliance
Holistic, cross-enterprise information governance has long been the vision for records administrators coping with large-scale enterprise content. In truth, the…
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Introducing OpenText Core Experience Insights
According to Forrester Research, 63% of marketers use some sort of journey mapping. Yet customer journeys are more complex than…
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