What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…

At OpenText, we are committed to providing innovative solutions that empower HR administrators, mobile employees, and direct customers alike. Our latest OpenText™ Extended ECM for…

Modern work is changing how sales teams operate and how customers expect to interact with them. To achieve operational excellence, sales teams need a complete,…

In the technology industry, change is inevitable. But sometimes this change is so revolutionary, organizations can struggle to keep up and understand exactly how to…

When you think of improving operational excellence in ITSM, do you only consider reducing time-to-repair (TTR), increasing first-call-resolution (FCR) or lowering ticket volumes? If yes,…

So, you’ve purchased new software and need to roll it out to your stakeholders.  What are some steps you can take to make your product…

The world is in a race for energy, and operation and maintenance teams across the entire energy sector are challenged to improve efficiency to keep…

One of the biggest myths we hear time and again is that customizing a content management solution is the only way to deliver requested business…

Only 25% of senior executives believe information management has any impact on business success! That is perhaps the most disturbing finding of the AIIM State…

Process automation has become a pivotal activity within digital transformation programs. Yet, 70% of these programs don’t reach their stated goals. One significant reason for…

What an inspiring and epic Dreamforce, September 12-14, with the OpenText team! It was fantastic to connect with people and colleagues face to face to…

In the world of pharmaceuticals, something interesting keeps happening—companies acquire, merge, or divest from other companies. It’s like a puzzle they’re trying to solve getting…