Some 26 years ago, I was a tech support representative working at a call center for a prominent software company. I started as a first-tier…

May 18, 2020 • 4 minute read

The airline industry has been growing at an outstanding rate with an annual growth rate about 6% worldwide in passenger load for the past decade….

April 23, 2020 • 5 minute read

This blog is part two in a three-part series, and provides explanations about simple feature engineering methods. In part 1 of this series, we covered…

April 23, 2020 • 5 minute read

Until recently, the word “disruptive” was used to describe competitors, technologies and business models that could radically change the market that a company competed in….

April 8, 2020 • 6 minute read

Wouldn’t it be magnificent if you could create quality content, which is intelligent and smart and at the same time make it rich using the…

March 30, 2020 • 3 minute read

It’s easy to export table data to a CSV file using vsql. Although there isn’t a VSQL option to enclose each output field in quotes,…

March 29, 2020 • 1 minute read

Global supply chains, especially in the manufacturing sector have experienced many different forms of disruption over the years – from earthquakes and tsunamis through to…

March 12, 2020 • 3 minute read

In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money, and effort well spent. By…

March 11, 2020 • 4 minute read

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40…

February 27, 2020 • 4 minute read

The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s expectations, preferences and a strong…

January 29, 2020 • 3 minute read

Artificial intelligence (AI) is a transformative technology that has the potential to both complement and advance human effort. Law enforcement is just one of the…

January 13, 2020 • 2 minute read

At this year’s Forrester Data Strategy & Insights conference in Austin, TX, Forrester’s Boris Evelson presented a live technology challenge to OpenText and another vendor…

January 10, 2020 • 1 minute read