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EX + CX = TX
When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize…
Effective customer information management builds better digital experiences
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…
Connect with OpenText at Smarter Faster Payments 2023
The Nacha Smarter Faster Payments Conference is one of the leading events in the payments industry. The annual conference brings together experts, innovators, and practitioners…
Five ways self-service B2B integration tools deliver a competitive advantage
B2B integration is widely recognized as a cornerstone of digital transformation efforts. It allows companies of any size to realize the potential of their internal…
Can a performance and incentives gamification program drive agent performance?
In today’s fast-paced and ever-evolving contact center landscape, performance and efficiency are critical factors in achieving business success. To achieve optimal results, contact centers must…
The Great eDiscovery Reset
Legal teams are looking for ways to improve their prospects and transform their litigation support practices. To understand how pre-existing trends and the pandemic have…
Top 5 reasons to come to OpenText World EMEA 2023 – Innovation Summits
Reimagine information management. Explore new ways you can use information to work smarter and truly deliver on the promise of the Information Age. Join us…
A foundation of trust: The role of a Customer Success Manager
In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…
How AI is transforming DAM from passive to active
Digital Asset Management (DAM) started as a library for digital images: a passive repository providing a single source of truth for media files. But in…
The key to successful large-scale migrations to cloud
Many organizations are still in the process of migrating off-cloud (on-premises) Content Suite solutions into the OpenText™ Cloud. If an organization has a very large…
Future-proof your information management
Key benefits of moving content services to the cloud include increased efficiency, greater security, remote accessibility, speed of deployment and ease of maintenance.[1] When making…
Dissecting IcedID behavior on an infected endpoint
IcedID, also known as BokDot, is a banking trojan that was first discovered in 2017. It targets a victim’s financial information and it is also…
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