We live in a digital world. A testament to this new reality is the growing value of digital content. People download songs, purchase movies online,…

In my first post in this blog series, I examined how the speed of digital is disrupting market leaders, and determined that the only way…

Like private businesses, governments are driven by information. Consider the amount of information associated with a single citizen: a birth certificate, passport, driver’s license, student…

This article provides a review of the ARC Advisory Group Forum in Orlando and expands on the ever increasing importance of analytics in relation to…

Mobile devices are transforming the way citizens interact with their governments—from using digital IDs for access to program information to crowdsourcing apps to improve city…

While your customers don’t need to see the inner workings of your app, as a developer, you need to be the master of its parts…

2014 marked an incredible year. We watched technology cross the threshold from futuristic concept to mainstream use with biometric devices like Apple’s Touch ID featured…

When an organization starts to develop a software application, the development team will always be tempted to create as much of the application as possible on their own….

Cyber-attacks are on the rise. Data breaches are becoming more common and devastating. Akamai’s State of the Internet Report revealed that hacker attacks on websites…

  I’m pleased to announce the release of my latest book Digital: Disrupt or Die. It’s an exciting discourse about the emerging Digital-First World and…

Companies today are seeing the advantages of offering bills, notices, and account statements through secure customer portals. But it is clear that businesses are not the only…

Differentiate or die. This is a key business and marketing principle. This provocative phrase reminds us that the Natural Laws also have very real implications,…