Cloud

Time to Get Your Head Into the Cloud

Cloud

The cloud is not a passing trend, it is no longer just about storage and content access. The cloud is helping companies to transform how they do business in the digital world. According to Forbes Insight, 95% of organizations agree that strong information management is critical for business success. No surprise there. As the amount of information flowing through enterprises explodes and knowledge workers become increasingly dispersed, efficiently and effectively getting them the quality information they need to be productive has never been more critical. In fact, over the next decade, most established businesses will sink or swim based on how well they address this core concept. Of course, we’ve all heard hundreds (thousands?) of times that the cloud needs to play a critical role in achieving this. Not to sound like a broken record, but it does. It has to. The physical, on-premises requirements to keep up will soon be out of control and unmanageable. The statement above about sinking or swimming can just as easily be applied to adopting cloud-based technology. Just like every organization is different, there is no single reason why companies are moving some, or all, of their ECM infrastructure to the cloud. Top of mind reasons include; business agility, better access to information, quicker time to deployment, and cost reduction: According to IDG’s 2015 Enterprise Cloud Computing Survey, “48% of enterprises are moving to the cloud to replace on premise, legacy technology today. 46% are adopting cloud applications and platforms due to their speed of deployment, and 43% are focusing on lower total cost of ownership (TCO). 50% of mid-market organizations are adopting the cloud to gain business continuity.” Regardless of the reason, what’s supremely encouraging is that decision makers are steadily becoming more conscious of what the cloud entails and the benefits of incorporating it. Long gone are the days of alternating swings between visions of fluffy, white cotton balls with content lazily living out its days, and dark storm shadows rife with issues related to security, compliance, support, configuration, and cultural upheaval. The cloud has become a stable, trusted thing; it’s defined, distinct, and the benefits are tangible. Take security, for example. One of the main hurdles to cloud adoption for a long time, there is a shift underway as enterprises become more comfortable with cloud security protocols and begin to realize that the security provided in the cloud is sometimes better then what they have behind their own firewall. Cost is another of the hurdles. The cloud now has enough of a track record that enterprises can confidently trust the more predictable maintenance costs and know that the barriers to getting started are almost always much lower. So, yes, people are comfortable with this cloud concept. It works. Organizations are beginning to think they should do something big with it. And that’s the important next step. The cloud should not be about taking what is already in place and simply pushing it to a new medium, it should be about using the opportunity to assess your current business processes and information workflows and envision what they would look like in a perfect world. Are they still relevant? Are they giving your people and processes what they need to be successful tomorrow? Do they match your customers needs? Your partners? Your supply chains? This is a golden opportunity, the possibility for a step-change that’s never really presented itself to organizations before. Think about how you can fine tune, make better, make more agile, and enable a successful next decade. ECM in the cloud is not a one size fits all, nor is it software alone. Whatever is best for your organization can more than likely be realized through the cloud. There are cloud models for public, private, or hybrid deployments that allow your organization varying degrees of protection, management, and cost. There are also cloud service options which can be utilized to ensure transitioning ECM in the cloud is accurate, easy, and trusted. Also, there is a range of services to support an organization’s business, including network operations, cloud engineering, customer support services and client enablement. Is your organization ready to put ECM in the cloud? I’m pretty comfortable in saying, yes. But it’s time to explore for yourself. Take the first steps by learning about the unique OpenText approach to cloud offerings and services.

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How to Play Nice with Compliance

Compliance is a little like the big, scary kid at the playground. No one wants to make direct eye contact, no one wants to get too close, and no one thinks any good can come of the situation. Unfortunately, no one considers what that big kid can do for them. Oh, poor, lonely, ostracized compliance… sigh… It’s true that you don’t want to mess around with compliance. But that doesn’t mean you can’t roll with it. After all, it’s key to any enterprise: an organization cannot operate if it does not adhere to the laws, regulations, guidelines, and standards relevant to its business. So, how can you play nice with this big, scary kid? 1. Step back and take a good look. What do you need to be aware of? Content and process are at the heart of Governance, Risk Management, and Compliance (GRC), and there are many different regulations and standards around the world. Which ones affect you? Take a look at this Regulatory Compliance & EIM Matrix. It’s a convenient, at-a-glance table of key regulations and standards from across the globe, and it also lists the associated EIM requirements. Download it to keep for quick reference! 2. Listen to what the other kids are saying. What should you pay close attention to and what do you feel confident about? According to a recent white paper from AIIM® and OpenText, Managing GRC with ECM and BPM, the top driver of Governance, Risk Management, and Compliance (GRC) for organizations is avoiding reputational risk. In fact, we found that protecting the reputation was twice as big of a driver as avoiding fines and penalties. (It always comes back to the playground.) Other highlights from the survey include the following: The most common GRC complaints: Multiple, disparate systems to manage compliance documentation Manual, inefficient GRC processes Homegrown systems and tools 40% surveyed say policy management is their biggest challenge with regulatory compliance, and only 9% are confident their policies are up-to-date. 85% believe ECM would help them meet their compliance requirements. The top 5 ECM functionalities deemed most important for GRC: RM, DM, Email Management, Audit Trails, and BPM/Workflow. Get the highlights of the survey in this infographic. For those of you particularly interested in data privacy cloud compliance, another new paper, Data Privacy in the Cloud – Guidance for the IT Professional, from 451 Research®, delves into today’s five biggest issues: The Microsoft Dublin Warrant controversy International eDiscovery and eDisclosure The US-EU Safe Harbor framework The EU General Data Protection regulation Expansion of data privacy laws around the world 3. And play fair. As Former Deputy US Attorney General Paul McNulty said, “If you think compliance is expensive, try non-compliance.” Plus, once you are compliant, you’ll have a big advantage over your competitors—it’s not just a necessary evil. And, of course, you can’t be messed with. Not with Compliance behind you.  

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Four Elements to Enable Your Digital World

ECM

I’m sure you’re thinking of how to best enable your digital world—especially after Enterprise World 2015. In Las Vegas, we discussed the strategic principles that guide our long-term roadmap development so we can help our customers make the most of digital disruption. From better user experience to flexible deployment options to deeper functionality and integrations across the suites that drive end-to-end information flows, we believe these strategic principles will create a better way to work. And, now that you are back at your desk preparing your digital enterprise, there are some elements that you’ll want to keep in mind: Cloud Simplify the transition to cloud. Are you looking at a cloud, on-premises, or a hybrid deployment? At Enterprise World, we discussed some recent advances in the cloud from new SaaS apps such as PowerDocs for document creation and iHub for analytics and data visualization to new features in OpenText Core and Archive Center. OpenText Core Ahh, flexibility and convenience for business-ready file sharing and collaboration in the cloud. We introduced new features for OpenText Core: among other enhancements, you can now tag your content and publish files to and import files from OpenText Content Server, plus we’ve improved security and user management through integration with your on-premises Active Directory! Visit core.opentext.com to sign-up for a free 90-day trial and get started right away. Analytics Delivering better insight is key to any digital strategy. A sneak peak at our roadmap: we are embedding and integrating analytics across our suites to help you get even more value from existing deployments. For example, you will be able to conduct analysis on content and processes through integration with Content Suite and Process Suite. Wondering what big data analytics looks like? Try a free 30-day trial. Digital Disruption Today’s digital disruptors are using technology to disintermediate entire industries and unseat corporate giants. Now we have new slang to describe this transformational process. In the Internet Era, we talked about being “amazoned”. In the Digital Era, we are talking about being “ubered”. So, yes, digitalization changes everything. It has shattered entire industries, displaced market leaders, and introduced new business models. In our CEO’s latest book, On Digital, Mark Barrenechea explores the incredible potential of digital. Download it for free! And, if you missed it and need some inspiration, watch Mark share his vision for the future of OpenText and the digital world in the EW2015 keynote. Innovation Tour & Enterprise World 2016 Don’t forget Enterprise World 2016 will be in coming to Nashville, TN in July. Sign up today to get seriously discounted Early Bird pricing! If you can’t wait till July to continue the digital conversation, meet us in a city near you on our Innovation Tour 2016. It starts in February, so select your city and register today.

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Getting More Than You Bargained For

matketing optimization

Black Friday and Cyber Monday have come and gone, and I’ve ended up buying in to a new gaming platform. Last year on Cyber Monday I bought a 50″ Sony Bravia TV. It wasn’t the latest model or top of the range, no 3D glasses or 4K – just a normal 50″ TV. But, as I was setting it up, I discovered USB ports at the back which allow me to connect a webcam to make video Skype calls, and also record HD movies and TV directly onto a USB stick.  Both those capabilities were unadvertised when I bought the TV, so as a piece of hardware it’s already exceeded all expectations. But, it gets better.  Last night, an over the air software update added a new ‘PlayStation Now’ menu button on the TV home screen. This gives me access to hundreds of PlayStation games online. The TV that I bought 1 year ago has added new functionality that offers me a new way to consume gaming content. I already subscribe to Spotify for Music and Netflix for films. So now I’m being tempted to subscribe to play PS3 games, even though I haven’t got a PlayStation. For gaming, I’ve already bought into the Nintendo Wii U platform because it has the best family friendly multiplayer games, and I’ve got two children, 7 and 10 years old. I had to make an upfront investment in that Wii U gaming hardware and, up until now, I’ve been tied to buying games released on the Nintendo Platform. Now with the software update that appeared on my TV last night, I get to play Sony PS3 games. My only up-front investment in hardware is a Dualshock4 controller. So the up-front investment in hardware and long term commitment to one supplier (Nintendo) has been broken by Sony’s introduction of PlayStation Gaming as a Service, delivered unbidden into to my living room direct onto my TV. And, they’re making it really easy for me to try before I buy (1 week subscription free).  This is a great example of consumer software developing and innovating at high-speed and disrupting the market. What happens in consumer software also has a knock-on effect for Enterprise Software. When consumers go to work they’re now expecting to see the same speed of innovation in their Enterprise Software. They expect the software tools they use in their day to day jobs to get better and better over time. They expect new features and capabilities to appear and just start working in an intuitive way. Often they don’t even know they need those features until they appear on the screen one day, offering them a better way to work. OpenText Core is currently an Enterprise-ready Document Management and collaboration service in the cloud. The ability to constantly add new capabilities is one of the great advantages of SaaS versus traditional on-premises software installations. And, over the last year, Core subscribers have seen many new capabilities added – and it’s going to get even better. I’ve seen what’s planned for Core between now and March 2016 and it’s really exciting. Existing Core users will be delighted. If you subscribe now you can get a free trial with no commitment or credit card details required. – Hint: subscribe to the Enterprise version free for 90 days – it’s got more features and capabilities than the other versions, and that’s where the best features are coming over the next 3 months. So what did I buy this Cyber Monday? A PlayStation Dualshock4 Controller.

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Three Ways Cloud Changes Product Management

cloud safety

Has the cloud really changed product management? Indeed, the widespread deployment of software in the cloud is prompting many software product management practitioners to extend and update the role of product management to address the unique requirements and opportunities of cloud-deployed software. Here are three ways that managing cloud products differs from managing on-premises products. The scope of the product manager is expanding. When a company offers its software in the cloud, product managers must lead the product-related activities well beyond the code exiting QA, which traditionally marked the completion of an on-premises software release. In the world of cloud-deployed products, the product manager must continue to lead the product team until the release is deployed in the production environment and is available for customer use. This expanded role means product managers must gain new areas of expertise, coordinate with additional functional groups, such as IT Operations and DevOps, and define new aspects of the customer solution, including SLAs, security services, and high-availability and disaster-recovery options. Ease of deployment is (finally) a top priority. Although most product managers historically intended to minimize the total cost of ownership for traditional software products, more often than not, these requirements never quite got to the top of the product backlog. Now that the companies developing the software also typically provide it via the cloud, minimizing the cost, effort, and time to deploy and operate the software is critical to providing price-competitive cloud solutions. Ease of deployment, therefore, has finally made it to the must-have list. Existing users have more leverage.   Cloud service providers have greater insight into how their customers use their products, and the cloud deployment model fosters a closer ongoing relationship with users. In turn, customers have raised their expectations that vendors must deliver a continual stream of increasing value. As a result, understanding and satisfying the needs of the current installed base will consume more product management attention and development resources than before. Product managers’ roles and responsibilities, as well as their importance and impact, have expanded in this era of cloud-deployed applications. To seize the opportunities created by cloud, product managers will need to expand their leadership to extend to the deployment of the software into the production environment, define new dimensions of the customer experience in the cloud, reduce deployment costs, and increase their focus on the installed base to maximize customer retention.

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Moving at the Speed of Cloud: Innovation, Insight, and Integration in the OpenText Cloud

As customers look to their digital transformation they are increasingly looking to the cloud to provide them with agile business options and improved productivity while maintaining control of their critical information assets. At OpenText, we provide cloud and hybrid cloud options with seamless movement between on-premises and cloud. Here is a look at some of the recent and emerging cloud innovations: Innovation Our growth in SaaS apps is significant, from advances in existing SaaS applications such as OpenText Core with many new features including Outlook® integration, AD Synch, and Content Suite integration. Archive Center with Exchange online support, file system, and email handling as well as CMIS and custom file support. And there are new SaaS offerings such as PowerDocs, which drives customized document creation, to iHub bringing easily purchased and deployed analytics for any data source. There are new, simple to buy, and easy to deploy standard Managed Cloud Services Packages (MCS). MCS offerings provide complete flexibility to have custom configurations and choices within cloud and hybrid cloud implementations. Now there are also simple standard offerings in Content Suite Cloud Edition, Media Management Cloud Edition, and Big Data Analytics in the cloud. These standard packages have a range of options for service level, functionality, and capacity growth. They are available today with currently shipping products and will also be a part of the Cloud 16 release. Industry solutions and features sets have been added in the cloud. Healthcare Direct for RightFax, which will soon be available with Fax2Mail, provides the ability to translate fax transmissions into direct messages so customers can comply with recent US healthcare legislation and not have to change their business processes. ROSMA addresses Procurement Performance Management, and Core has added features requested by legal and professional services organizations. Insight As we amass greater and greater volumes of information, both structured and unstructured, gaining a true understanding of what the information shows becomes increasing challenging. That is where analytics comes in. Big Data Analytics in the cloud and iHub provide analytics services and allow customers to create their own analytics reporting without the need to have a data scientist on staff. Analytics has been embedded and/or integrated with all of the EIM Suites to provide that insight for customers. The Trading Grid will provide business analytics and logistics Track and Trace for supply chain shipment visibility. Analysis on content and processes is provided through integration with Content Suite and Process Suite. Analytics as a Service in the Cloud allows customers to “bring their own data” and very quickly begin to analyze it and gain insights that can drive their business. Integration We believe it is a hybrid world, and customers need to have the flexibility to integrate their cloud systems with on-premises systems. We provide complete flexibility to integrate with any system on-premises, in the OpenText Cloud, and with other clouds. Many of our Managed Cloud Services customers choose hybrid implementations. Recent innovations in this area include Archive Center CE with SAP® integration and integrations with SAP Hana and S/4Hana.  There is also a new integration that brings the power of ECM together with Salesforce®. In the OpenText Cloud, customers can have integrations across EIM suites and with their other systems on-premises or in other clouds or operated and fully managed in our cloud. We see an increasing number of customers taking advantage of this option. Cloud 16 While some of this innovation is available today, most of it comes together in the Cloud 16 release that consolidates suites and applications in five major areas. This release will be followed by quarterly releases that bring innovations to customers on a more frequent basis. OpenText Content Cloud 16 provides information governance options that are quickly and easily deployed and fully managed in cloud and hybrid cloud scenarios. The Experience Cloud 16 empowers businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. OpenText Process Cloud 16 enables businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. OpenText Analytics Cloud 16 provides embedded analytics for EIM applications and for custom content sources fully managed by EIM experts in the OpenText Cloud. OpenText Business Network 16 provides a B2B integration platform for managing transactions such as EDI and On Demand messaging with platform services and Managed Services options. Customers can try beta versions of Cloud 16 now, and it will be released in March 2016 and then enjoy ongoing quarterly releases of new innovations. We are moving at the speed of cloud to bring innovative solutions to business challenges.

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The Backstage Pass to OpenText Suite 16 & OpenText Cloud 16

We just shared some huge news with our attendees here at Enterprise World in Las Vegas: we’ve presented an exclusive future roadmap unveiling OpenText Suite 16 and OpenText Cloud 16—the next generation of our EIM offerings that will become available March 2016. We shared a lot of details about Suite 16 and Cloud 16 in our press release (you can read it here), but we couldn’t fit in all the thinking that went into this release. Strategic principles of OpenText Suite 16 & Cloud 16 From what we’ve experienced and from what our customers tell us they want and need, we came up with a dream list of innovations for an enterprise to make the most of digital disruption. We focused on that list of strategic principles across our entire Suite 16 and Cloud 16 offerings. Below is what was going through our heads: 1. Deepen functionality across all suites. This is a major release, full of new features and innovations. Keeping in mind our customers’ suggestions, we significantly deepened functionality throughout the offerings. Practically every product line is raising the bar in terms of customer value proposition and competitive differentiation. Check out the press release for some of the highlights, and watch for more details as we launch the new suites and cloud offerings in March. 2. Help customers transition to the cloud. Right off the top, we wanted to be sure to offer all of our suites in the cloud, available as a subscription or as managed cloud services. That was a must-do, but then we took it further and added integration with other cloud products such as Salesforce® and Office 365®. We also added new Software-as-a-Service (SaaS) applications, such as OpenText Core, PowerDocs, and Archive Center, to enable as much flexibility and savings as possible—customers want what they need, and no one wants to pay for more than they need. 3. Focus on user experience and remove barriers to user adoption. Enterprise productivity begins by removing the barriers to adoption—the easier it is to use, the more they use it—so we invested heavily in improving the user experience across all the suites (in the browser as well as on mobile devices). We put a big focus on HTML5-based responsive experience, and customers who got to preview the new UI of products such as Content Suite or Media Management this week are raving about it. The improved user experience is one of the most noticeable innovations in Suite 16 and Cloud 16. In fact, this alone makes upgrading worthwhile. 4. Integrate with more enterprise applications and across the suites (with an extra focus on analytics). We’ve added integration with more enterprise apps, like Salesforce and SuccessFactors®, in addition to SAP®, Oracle®, and Microsoft®. And there is major integration between the suites. For example, OpenText Process Suite fully integrates with OpenText Content Suite, Archive Center, Media Management, Capture Center, CCM—speaking of CCM, that integrates with OpenText WEM, DAM, CS, Notifications…it goes on and on across all the suites, enabling us to solve customer problems no other vendor can solve. We also put an extra focus on analytics, which is itself a new suite, and it’s embedded into all the other suites, which brings out even more value from existing deployments. 5. Deliver information flows as a way to solve complex problems. All the products in the world are not going to solve real business problem if they’re not integrated in a way that follows the logical flow of information through the business processes and applications. That’s why we focus on the core information flow from information-centric flows, such as capture-to-disposition, create-to-consume, and incident-to resolution, all the way to business flows such as procure-to-pay. For more efficient information flows, we’ve added automation to the Procure-to-Pay business process and delivery of P2P and a new entity-modeling layer in the Process Suite platform, and we’ve extended process-centric collaboration and information sharing. 6. Provide more value from existing deployments. When you can get more value out of existing deployments, you reduce the total cost of ownership. New capabilities, pervasive use of analytics, new UI, focus on cost of ownership, cloud delivery, and subscription-based pricing bring more flexibility and value to the enterprise. Each of these strategic principles makes upgrading to Suite 16 and Cloud 16 worthwhile. This is a milestone release that existing customers will love and want to upgrade to. Read more about OpenText Suite 16 and OpenText Cloud 16 here, and let me know what you think about it.

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A Great First Impression as Travellers Arrive at Las Vegas

I was delighted to see the OpenText Core banners in the arrivals area as I came through Las Vegas airport today. It certainly elevates the OpenText brand and spreads the good word about Core. The OpenText banners manage to make a memorable impression at an airport where the sheer number of other brands competing for mind-space is mind boggling. We’re competing with rows of screens depicting beautiful airbrushed models enjoying luxury brands with the colour contrast turned up to max. The OpenText banner campaign uses blanket coverage at every baggage reclaim carousel at Las Vegas airport, and I think that’s more effective than having a dispersed advertising campaign across the airport. It’s like a concentrated triple hit of espresso versus a long skinny late diluted with milky froth and it makes a great first Impression as travellers arrive at Las Vegas. OpenText also has only one chance to make a good first impression when it comes to Core itself. In a world where gratification is immediate, you have mere seconds to captivate someone and demonstrate how a product or service can be of use to them. Core is instantly usable and that will become immediately apparent at Enterprise World, because it’s the platform being used to share all the presentations with the attendees. Core allows Enterprise World attendees who see presentations which captures their imagination (and there will be many) to share them with colleagues and friends who weren’t able to be there in person. They will be able to then share, comment and collaborate on presentations using Core. And did I mention that Core looks good too? But that’s a story for another day.

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Looking Forward to Seeing the Whole Picture at my first Enterprise World

As a relatively new employee at OpenText, I’ve been continually impressed with the company’s ongoing dedication to innovation that exceeds the needs of our marketplace. As you might guess, it’s a process that’s highly involved and hugely multi-faceted; there are so many influencers and moving pieces affecting both our product development roadmaps and the environment in which our customers operate. Six months into my time here, I’d like to think I’ve got a pretty good handle on everything, but the one constant I’ve heard over the past few months is, “You’ll see it all come together at Enterprise World.” And, from my involvement in the development of the Enterprise World 2015 program, I’m beginning to see what everyone means. For anyone involved in information management, this is your opportunity to get the whole picture. It is, literally, shaping up to be a unique, one-and-only place where you can go from getting trained to do your job better to listening to an industry expert illustrate what your role and industry will look like in five years to connecting with an OpenText executive on what your organization needs to be more effective. Companies today, more than ever, need to prepare for the future and a Digital First World. And Enterprise World is where it all comes together: Keynotes, in-depth product training, best practice sharing, product tips and tricks, product demos, and all the information sharing opportunities at Enterprise World are invaluable to not only customers & partners, but also all of us OpenText folks, as well. I’m looking forward to seeing how all of our different products fit together and integrate to provide solutions that make our customers lives easier and more productive each day. As part of the OpenText product marketing team, I’m excited to see my cohorts roll out the new product developments they’ve been working on and engage customers and partners alike hear to what they have to say. The best feedback any company can garner is “feet on the street.” In our case, that’s our customers and partners. I’m looking forward to hearing about all the different ways they use our technologies in all the different verticals and environments. Last but not least, I’m ecstatic about getting on stage with engineering team lead Greg Beckman to talk about the exciting developments around OpenText Core . There have been dozens of new features added and enhancements made since the team launched it a year ago. Come and check out our OpenText Core breakout sessions both Wednesday and Thursday at Enterprise World to see Core put through its paces live. Then step up and say hi afterwards. Let’s compare notes and see who’s learning the most at this year’s event!

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OpenText RightFax Customers Find Business Value and Best Practices at OpenText Enterprise World

EDI

Enterprise World for RightFax customers is shaping up to be a week filled with valuable business insights and opportunities to learn how to further leverage these business-critical implementations. What’s in it for RightFax customers? Before the week kicks off, join us for a special pre-event RightFax Best Practices: Optimize your fax investment- A hybrid software/cloud strategy for flexibility & savingswill be an intimate session for you to learn the t echnical best practices and how to leverage the OpenTextTM Cloud for flexibility and growth. As an added benefit, attendees of this session will receive a FREE half-day onsite value assessment from our RightFax experts. Register for this FREE workshop at Enterprise World for RightFax customers here. Next, ask the experts! Join RightFax at our RightFax Pods, where you can sit one-on-one with RightFax subject matter experts for demonstrations, Q&A, best practices and find out what’s new and coming for RightFax. It’s your opportunity to let your voice be heard in a more intimate setting with our experts. Want a hands-on deep dive? Join the RightFax crew in our Innovations Lab, where visitors can see our cool, new RightFax capabilities first-hand. Take a picture with your phone and fax it, manage faxes from your tablet, and see what else is new with our innovative fax solutions! And finally, attending our main fax sessions will provide deep insight and business value on getting the most from your RightFax investment: Optimize your Fax Investment; A Hybrid Software/Cloud Strategy for Flexibility and Savings Software, Cloud or a mix of both? Learn how to leverage your existing investment in RightFax and take it to new, flexible heights. Learn all about the recent RightFax release and planned enhancements with first-hand knowledge of where the RightFax roadmap is taking you. Best Practices in Deploying Fax and Secure Messaging across the Enterprise More technical in nature, this session takes a deeper dive into RightFax best practices, tips and how to avoid pitfalls of architecting and deploying an enterprise-wide secure messaging strategy. Hear first-hand from RightFax customers on how they’ve successfully extended their RightFax implementation to include enterprise-side secure messaging. Intelligent Capture: Simplify, Transform and Accelerate your Data Capture Process Learn how to leverage your RightFax investment with the OpenText suite of Capture solutions transforms paper-centric data and processes into a digital format to integrate into your backend systems so it can be consumed by the business–and improve your performance. Automate the Exchange of Patient Information with OpenText™ RightFax Healthcare Direct OpenText, the largest provider of integrated, electronic faxing with EMR systems, is in a unique position to facilitate interoperability in healthcare with Direct messaging. A new solution from OpenText, RightFax Healthcare Direct helps healthcare organizations accelerate interoperability to expand communication methods beyond fax to Direct messaging to easily share and communicate patient information across an entire network of caregivers. Whether you are an existing RightFax customer or not, learn how OpenText accelerates your compliance with Direct messaging by leveraging your existing fax investments. Join the RightFax experts for another great OpenText Enterprise World.

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All Digital All the Time—Why No Enterprise is Safe from Disruption and Some will Not Survive

We hear a lot about Digital Disruption, the new mantra of the coming apocalypse. Yet disruption doesn’t have to be cataclysmic. In fact, many organizations are embracing it as a new way of working and the increasing number of Chief Digital Officers are making it their business to lead their enterprises safely along uncharted paths. Almost 200 sessions at Enterprise World 2015 will help attendees to navigate digital disruption in their sectors. We specialize in enabling the digital world. Here’s a preview from our team of Industry Strategists. Manufacturing Today’s manufacturing industry continues to globalise operations, reduce costs and embrace complex regional compliance regulations. Combined with embracing disruptive digital technologies such as 3D printing, wearable devices and the Internet of Things, today’s manufacturing CIOs have to overcome an immense digital challenge. CIOs may feel as though they are gambling away their IT budgets on digital projects that provide minimal returns. At Enterprise World 2015, we will be showcasing new cloud, analytics and information management related solutions. The ability for a manufacturer to choose how they manage an enterprise information management environment, for example, in either a cloud or hybrid approach, provides the opportunity for them to scale their IT infrastructure according to the requirements of their business. Increased use of Big Data analytics can provide a deeper understanding or what is going on across a manufacturing operation or supply chain and we will be show casing our latest cloud based analytics solution at EW15. Our Digital Disruption Zone will also showcase how new technologies such as 3D printers and wearable devices can work with OpenText EIM solutions. Financial Services Financial Services is still an industry in flux, routinely testing new business models. A recent Industry Insight blog wrote about a newly licensed bank in the UK, called Atom Bank. They have some capital, and their other asset is an application. That is all. This is amazing when you think about it. It could have happened without smartphones, but they really changed this game. The smartphones of today outperform the fastest and biggest computer of 1985. Essentially they are a small and handy way to deliver chips to you, and you can make a phone call too! And they are easy to carry and fit in your pocket. Of course, it is all in the chips which provide the digital technology. Now Volvo has stated that in the near future if you buy one of their cars, they will provide the insurance. Commercial Banking North American Corporate Banking and Corporate Treasury organizations are facing digital disruption in many flavors, from different directions and in different timeframes. In the short term, a myriad of disruptive regulations, technologies and new players are bombarding banks and their corporate treasury clients, requiring massive, parallel changes to their payment systems. Figuring out a strategy for future proofing a payments environment is critical and partnerships with a provider that’s “been there, done that” in Europe and elsewhere is an important step. Longer term, digital disruption represents both an opportunity and a threat to the corporate banking business. Will the combination of open APIs for financial transactions, distributed ledgers (a la blockchain) and the Internet of Things make banks irrelevant to their corporate clients’ day to day business? Or will the traditional role as a trusted intermediary allow banks to take an even more prominent role in B2B digital commerce as the provider of the equivalent of safe deposit boxes for high assurance digital identity management? Or both? If you have thoughts on these topics, please join us at our Enterprise World Industry User Forums, Friday, November 13, where you will have an opportunity to share with your peers how you are tackling digital disruption in your organization. Public Sector When we talk about digital disruption, our examples typically come from business—Uber, for instance, where technology inspired the execution from the beginning. There were no internal processes to disable, SOP’s to revise, legacy applications to transition or decommission and, most significant, no employees to retrain. These challenges have long impeded government’s ability to modernize. To digitize, public organizations have to apply technology to internal mission-delivery processes—not incrementally automate process steps as they are performed now, in silos, but envision the way they can share information across their functional silos to take giant leaps to cut service delivery times, increase inspection or regulatory effectiveness, improve facility or asset maintenance, investigative efficiency and so on. To read more about how to move to Digital Government, take a look here. Life Sciences The Life Science industries are not immune to digital transformation. In fact, we’re focusing on the emergence of the Information Enterprise: what it is, how to manage it, and why it offers unprecedented opportunities for everyone involved, especially in a world of increasing regulatory scrutiny. As in previous years, there will be content useful for the traditional Life Sciences and Healthcare industries, with added focus for other FDA-regulated enterprises in Food Safety, Cosmetics, and Tobacco. Learn specific information management solutions and strategies for our industry by participating in Breakout Sessions; Customer Roundtables; Industry specific short talks in the Disruption Zone theater; and, Meet Your Industry Peers breakfasts. New this year, we are introducing a Life Sciences user group program for Friday morning, entitled “EIM Best Practices for FDA-Regulated Industries” to discuss best practices and allow for us to learn from each other’s perspectives. So most organizations, regardless of industry are facing the same challenges and are looking for ways to optimize their work and their outcomes. That’s just why we host our annual Enterprise World, to help you create a better way to work. See you there!

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Session Spotlight: Cloud Blueprint

With enterprise migration to the cloud accelerating, enterprise cloud services help organizations to simplify businesses to stay competitive, agile, and innovative. Enterprise World 2015’s blueprint workshop is a half-day workshop providing an overview of the OpenText Cloud, benefits of managed cloud services, and a blueprint on how to develop a business case for moving your ECM process into our Cloud. Register today

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Enterprise World 2015 and the OpenText Cloud

Are you wondering where the cloud will be covered at Enterprise World this year? Well, the simple answer is pretty much everywhere! Whether your Enterprise is looking at solutions for Information Management, Analytics or Business Networks there are things to explore at Enterprise World. We start the week with a variety of training sessions. In ½ day to 3 days you can become an expert in the technology aspects that are most critical to your organization. While there are many great courses and several apply to products available in the OpenText Cloud, there is a new ½ day course on Big Data Analytics now available in our cloud, which you should consider regardless of your other technology choices. U-TR-2-6150 Introduction to Big Data Analytics is available on Nov 9. Register soon as this one is bound to be quite popular. If you are an organization that is actively looking at upgrading Content Suite and having us manage your application in the OpenText Cloud, there is a special ½ day workshop you may be able to take advantage of. It will provide background on the upgrade process to the cloud, and help you to look at your TCO business case for moving to the OpenText Cloud. Register now – space is limited. On Partner Day we will meet with our partner community to share strategy, updates and guidance on partnering with us on cloud opportunities. Tuesday the show Expo floor opens up and begins the opportunities to meet with our product and cloud experts in all areas, as well as with partners. Great conversations take place in the Expo and most of the pod areas will have people to address your cloud questions related to their solutions. If you are interesting in digging into Managed Cloud Services you will be able to find experts at the OpenText Cloud pod, the B2B Managed Services pod, and the Global Technical Services area. We look forward to meeting with you. Don’t miss a single one of the keynote presentations. Our top executives will take us through inspiring and informative presentations that highlight many areas including our cloud strategy, innovations and advances. You will see the expansion of cloud in all of our portfolio areas and see some of the innovations in live demonstrations. There are many breakout sessions that focus on cloud strategy, innovations, customer insights and more. Filter on Cloud under the Track or Product sections and see the many sessions that are devoted to cloud or hybrid cloud topics. Some cloud sessions of note include: CLD-402 Building Your Cloud Strategy Featuring Forrester Research (Analyst Liz Herbert) CLD-410 OpenText Cloud Strategy and Roadmap CLD –412 Our ECM Journey to the Cloud featuring the New Zealand Transport Agency CLD-400 How Managed Cloud Services drives essential benefits in your Cloud Strategy Want to get hands-on and help to shape new and emerging product offerings? Join us in the very popular Innovation Lab. Sign up early for these spots as they fill up fast! Calling all Developers! Here is a chance to roll up your sleeves in the Developer Lab and work with AppWorks to build mobile apps. Let your creativity show and present your innovative apps for the chance at a prize on Thursday. There will be many opportunities to meet with the OpenText teams and with other customers and more cloud learning opportunities. We look forward to seeing you at the MGM Grand for an action packed and educational week.

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How many Clouds are enough to Archive Effectively? At Enterprise World, you’ll see the Answer is…One

Imagine if your IT department announced that it had launched an automatic new cloud archiving system to house all your business emails in the cloud and let you to access them from your email program of choice. No more “mailbox is full” messages. No need to delete large attachments to stay within memory limits. Less drama when you lose your laptop or your laptop needs upgrading. All your emails will be instantly available on your new hardware. Then picture the following month your IT admin announces that they’ve created a second cloud archive system. This time for the files and documents you use to conduct day-to-day business. You’ll have access to all your files and documents across multiple devices–complete with version control so that you can recover an old version, if needed. Pretty sweet! But hold on…the next month, those industrious IT folks delight you further with a third archive repository. This one dedicated to your SAP related data and documents. It introduces new and useful features such as displaying thumbnail views of documents right in your SAP application, and all relevant documents are dynamically presented exactly where and when you need them in your business process. In the fourth month (why is this starting sound like a Christmas carol?), your prolific IT admin team announce an archive cloud which operates behind the scenes to tighten security and governance for your BPM data and documents. Each cloud archive system on its own is fantastic in its own right, but when you put them together, you’ve got four separate systems in the cloud; four logins, four places to search to find what you want, four siloes of information not integrated with each other. You can search them from their native apps, but wouldn’t it be great to have a central place to archive? That’s the thinking behind OpenText Archive Center, Cloud Edition. It’s an enterprise archiving service running in the OpenText Cloud as a public cloud service. Best of all, it draws on our extensive experience in archiving methodologies and technologies to be fully enterprise-class and scalable to meet your needs. You can start archiving SAP content today; expand to email and files tomorrow; and, when you’re ready, expand your enterprise archiving further by connecting to other file types in other systems using open standards. All your enterprise content–in one archive system in the cloud. I’m hoping you’ll be able to join me at Enterprise World 2015 as I present a breakout session ECM-405 Product Update: OpenText Archive Center Has Launched! – specifically about the archiving challenges that businesses face, and how the introduction of Archive Center Cloud Edition helps alleviate these issues.

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Call Security! Addressing Internal and External Breaches at Legal Firms

Data breaches don’t just affect banks and retailers, legal organizations are being hacked too. While legal organizations aren’t required to disclose cybercrimes, it is estimated that 80 of the 100 biggest law firms have experienced some sort of data breach since 2011. And legal firms remain an attractive target. Citigroup’s Cyber Intelligence Unit warns that legal organizations are at high risk for data breaches because they deal with highly valuable matters such as mergers and acquisitions and patent applications. In addition, digital security at many law firms, despite improvements, generally remains below the standards for other industries. The role of the legal security professional is expanding in scope and complexity, out of sheer necessity. Security threats emanate from many directions—both internal and external. And while security issues range from malware to various forms of external hacking, it’s interesting to note that ‘staff’ are considered the most likely source of a security breach. Staff leaving the firm, for example, may attempt to print or download client information, matter files, or other valuable records. Faced with this scenario, over one third of organizations have no way to detect or prevent an internal leak before it occurs or to pinpoint those responsible. And for 60% of these organizations, a security leak of this nature would have high impact; for 13% it would be disastrous. The consequences of a data breach can be severe—from reputational damage and lost business, to hefty fines that can reach into the millions. Given today’s technology landscape, legal firms must take action to protect themselves. This means not only monitoring for internal breaches, but also addressing external security vulnerabilities introduced by the growing use of consumer technologies. Cloud, mobile, and social technologies increase the complexity of data security and expand the volumes and varieties of content that need to be managed and secured. Unfortunately, while legal organizations want to protect all their information from every possible risk, this does not mesh well with the nature of today’s business operations. Information flows in and out of firms at a rapid pace, often engaging multiple processes and applications along the way. Communications are highly interactive and stem from a variety of sources. Here in lies the dilemma. The challenge in today’s business environment is to balance the benefits of freely flowing information with the potential risk of theft—to provide a security framework that offers high levels of protection without stifling the needs of individuals or the agility of processes. Solutions like OpenText eDOCS help legal and other highly regulated organizations strike this balance. Security measures are at the foundation of each product module, so users can rest assured their mission-critical information is managed and secure, yet easily accessible. eDOCS also offers specific security modules for more targeted activities. Guardian for eDOCS monitors the document repository usage, reports on excessive end user activities, and prevents information security leaks from inside the organization. Wireless DMS for eDOCS enables legal professionals to access their document repository confidently, while on the go, in ways that are both flexible and highly secure. To learn more about eDOCS security, visit our website or contact us.

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See Big Data Analytics in Action

Not since the mashup of chocolate and peanut butter have people been so excited about two great products that fit great together: Analytics and the Cloud. Earlier this month, OpenText announced Big Data Analytics in The Cloud,  an all-in-one software appliance built for business analysts that need to access, blend, explore, and analyze data fast without depending on IT or data experts. The need for Big Data Analytics should be obvious. Businesses need to understand their data requirements. They need to digest hundreds of tables and billions of rows of data from disparate data sources. With a powerful analytics tool on their side, companies speed up their time to value with the ability to integrate data from multiple sources to get a single view of their business. No complex data modeling or coding is required. They can clean, enrich and analyze billions of records in seconds and apply advanced and predictive techniques in a visual, intuitive way. But seeing is believing. This is why we have assembled a demonstration video that shows just how Big Data Analytics works and some scenarios that may mirror your own needs. Check out the demonstration here: And if you are interested testing out Big Data Analytics yourself, we have also a free trial available.  

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Top 3 Trends for Strong User Adoption

One of the greatest pleasures in my job is when I get to meet with customers and hear how they are implementing our solutions to drive business value in their organization. As we have recently completed our worldwide Innovation Tour, I was privileged to meet with several of our customers in different regions of the world and to be inspired by their stories. One of the common topics I heard our customers speaking to each other about is User Adoption and the change management that comes with implementing a new or upgraded system. Three common themes emerged as drivers to success for user adoption in their implementations. Pride of Ownership Successfully adopted systems have clear owners who take pride in the system and their role in it. When you hear the champion for a new system talk to peers about their implementation you can see the enthusiasm in their face. The smiles come out and you can see that they have taken personal pride in the success of the system within the organization. Whether the system is operated on their premises or in the cloud is not a factor in their level of ownership. The champion (and their leadership) have a personal stake in the project and show that clear dedication to the success of the system, to achieving their business goals, and to ensuring the users have a good experience. Broad Involvement Most successful information management projects include the business stakeholders in the process from the very early stages. They are involved in creating the business requirements and in most cases are key members in the system selection team. Stakeholders from a variety of roles are included, from those that are tied directly to the business success factors, to end users. The business groups partner effectively with IT throughout the evaluation and selection stages of the software and implementation partner(s). Once the system is selected, many organizations choose a broad team to take the system through the next steps, deciding on implementation choices, user experience, acceptance criteria and so on. Many of the customers that describe adoption success have used this phase to involve a broader set of user types and departments or regions, effectively expanding their base of information and their local evangelists. One of the other tactics involves “humanizing” the system. Many have named their system, often with a name chosen through a company contest involving employees of all types. The amount of involvement they have gained up front seems to correlate to system acceptance down the road. Names the organizations choose for their system vary widely but quite often with the information systems, the chosen name reflects bringing people and information together. With the new name, decided by contest, the system now becomes a ‘someone’ that people have a vested interest in helping to succeed.

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