The Internet is the Autobahn for Digital. And if you’ve ever driven on the Autobahn, you know that it can be a daunting—even dangerous—stretch of…

“If you want something new, you have to stop doing something old.” – Peter Drucker In the Internet era, we talked about being “amazoned”. In…

I’m pleased to kick off a new blog series, ON DIGITAL-First Fridays, to complement my latest book, ON DIGITAL. In this series, I’ll continue my…

Both business models and entire markets are being disrupted by digital technologies, a changing workforce, a global marketplace, and digital consumers. Organizations need to evolve…

Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding…

Digital leaders know their data. They convert their information into actionable business insight. Considering that more data is shared online every second today than was…

We live in a digital world. A testament to this new reality is the growing value of digital content. People download songs, purchase movies online,…

We live in a digital world. A testament to this new reality is the growing value of digital content. People download songs, purchase movies online,…

Like private businesses, governments are driven by information. Consider the amount of information associated with a single citizen: a birth certificate, passport, driver’s license, student…

This article provides a review of the ARC Advisory Group Forum in Orlando and expands on the ever increasing importance of analytics in relation to…

Mobile devices are transforming the way citizens interact with their governments—from using digital IDs for access to program information to crowdsourcing apps to improve city…

Analytics are a hot technology today, and it is easy to see why. They have the power to transform facts into strategic insights that deliver…