Customer Experience
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
The stepping stones of the customer experience journey
I love to hear my parents tell stories from their younger days. One of my favorites is about an incident that happened to my mom,…
• 4 minute read
Give the people what they want: Better financial product recommendations
One of the big advantages of doing business in a digital world is being able to make use of the data exhaust left by practically…
• 4 minute read
Customer experience in Financial Services
In a recent blog, I wrote about the increasing prominence of AI in financial services. It’s one of the areas I’ll be presenting on at…
• 7 minute read
Event oriented customer experience
In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers…
• 7 minute read
OpenText launches Content Suite 16 EP4
OpenText Content Suite 16 EP4 simplifies user interaction with content In today’s connected world, users demand access to their content from anywhere, anytime, and virtually…
• 5 minute read
OpenText Experience brings AI to intelligent and connected experiences
Imagine customer journeys that are connected and more personal; where every interaction leaves the person feeling engaged and wanting to be a vocal advocate. In…
• 5 minute read
Is customer engagement the answer to the ‘existential threat’ facing Utility companies?
Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research…
• 6 minute read
Putting AI-enhanced analytics at the heart of retail customer experience
Last Sunday, my husband and I went to visit our daughter. As we drove, my cell informed me that we were 30 minutes from our…
• 5 minute read
ON DIGITAL-First Fridays: It is a Network, Not a Chain
In the digital world the supply chain is not a chain, it’s a network. The network is made up of connections between businesses, suppliers, partners,…
• 2 minute read
ON DIGITAL-First Fridays: Sold? But I Never Started the Sales Cycle!
Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines, no more trudging through shopping…
• 3 minute read
ON DIGITAL-First Fridays: It Only Takes a Finger
My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s book, she asked, “What’s a…
• 2 minute read
Enterprise World 2015: Your Best Bet for Enabling the Digital World
Both business models and entire markets are being disrupted by digital technologies, a changing workforce, a global marketplace, and digital consumers. Organizations need to evolve…
• 3 minute read
Stay in the loop!
Get our most popular content delivered monthly to your inbox.
