Offering an enduring piece of financial advice, Benjamin Franklin once wrote, “An investment in knowledge pays the best interest.” This bit of wisdom still applies…

December 10, 2019 • 2 minute read

The modern enterprise is a jungle of interconnected legacy systems, business unit applications, and technology platforms. Many enterprises have hundreds, or even thousands of disparate…

December 4, 2019 • 3 minute read

The market is growing fast for Healthcare Artificial Intelligence (AI), estimated to reach over $8 billion by 2026. During this year’s Intelligent Health conference, there…

November 28, 2019 • 4 minute read

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are…

November 21, 2019 • 5 minute read

We talk a lot about digital disruption and how new technologies are dramatically altering manufacturers’ business models and operations. While companies are aware that new…

November 21, 2019 • 5 minute read

Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this blog post I’ll explore the…

November 21, 2019 • 5 minute read

Whatever you do, having access to the right information instantly, whenever you need it would make your job a whole lot easier. But when you’re…

November 12, 2019 • 4 minute read

Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must be able to measure and…

November 12, 2019 • 5 minute read

Enterprise security professionals today can prevent many attacks on their organization’s endpoints, thanks to ever-improving defensive tools that work across public and private clouds as…

November 5, 2019 • 3 minute read

Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from pillar to post without any…

November 4, 2019 • 4 minute read

A lot of projects require querying ORC or Parquet files, or other data that may have internal types that are a bit more complex than…

October 28, 2019 • 4 minute read

Aggregate functions summarize data over groups of rows from a query result set. When using an aggregate function like COUNT with an “*” or “1”…

October 22, 2019 • 1 minute read