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Information-Centric Design Broadens Variety of Use Cases for Low Code Application Platforms

low code

In this post we welcome guest blogger Maureen Fleming, Vice President at IDC and lead analyst of IDC’s IoT analytics and information management practice, and IDC’s research covering process automation, API management and continuous analytics. The use of low code application platforms to build and deploy custom applications is one of the fastest-growing large technology markets. In fact, spending on low code is so fast that, by 2018, we expect enterprises to spend more on low code platforms than they spend for traditional application platforms running developer-written custom code. This is true whether enterprises are running custom applications in their datacenters or on a public cloud. The goal of low code platforms is to speed up development and minimize re-work by making it easy for business teams to work with developers to design and build applications. For smaller, tactical applications, developers may not be involved at all. Low code development evolved from either workflow-oriented tools or from data-centric offerings. Teams had to choose which approach made the most sense for their application. As customers began demanding more capabilities to support a broader and more flexible spectrum of applications, some vendors began to offer both workflow and information-centric capabilities within the same platform. They saw value in not forcing the customer to choose, and also saw value in greater flexibility by separating information-based functionality from workflow. Low Code’s Shift to Information-Centric Design Products embracing information-centric design shift teams from building automation by linking functionality to specific nodes of a workflow to using the information structure as the driver of automation and the basis for functionality development. The foundation of this structure are data entities, which abstract data into subjects and their properties. These properties are then used in the development of rules, in interaction and UI design, forms, in navigation or as parameters that can determine which workflow is called or the flow of a process or the page flow of an application. By contrast, classic workflow automation uses business objects as a building block. Similar to data entities, forms are created from the business object properties and rules can use the same properties. Unlike data entities, the properties of business objects are always associated with the workflow. Information-centric design does not require associated workflow, and in fact, workflow becomes a subordinate function to the information structure. As a result of the shift to information-centric design, there has been a significant expansion in the capabilities and use of low code development with corresponding improvements in ease of use for non-developers. Today, the same platform can automate a process and provide case management as well as deploy browser and mobile apps disassociated from any type of automated workflow. The use of workflow automation tools continues to be important, and with the shift to cloud architecture and the use of APIs, there are ways to access workflow as needed either broadly or discretely in support of a specific purpose. In fact, workflow has become more important in our increasingly distributed way of doing business. But for organizations investing in low code to help forge autonomy for business teams requiring automation or to use a platform to build strategic applications, identifying software that is centered around information design while also supporting workflow provides an optimal choice for use across a broad spectrum of automation use cases. More About Maureen Fleming  With more than 20 years of industry and analyst experience Maureen Fleming is Program Vice President for IDC’s Business Process Management and Middleware research area. In this role, Ms. Fleming examines the products and processes used for building, integrating, and deploying applications within an extended enterprise system.

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Warum EIM das Herzstück Ihrer Strategie zur Datensicherheit sein sollte

EIM

Egal, ob beim Onlineshopping, virtuellen Behördengängen oder in den sozialen Medien: Wir alle geben im Internet eine Menge Informationen preis. Und wir alle hoffen, dass unsere Daten sicher sind. Doch die Sicherheit im Cyberspace ist löchrig. Kürzlich musste etwa Yahoo zugeben, dass bei einem Hackerangriff im Jahre 2013 die Daten von mehr als einer Milliarde Nutzern gestohlen wurden. Laut den Ergebnissen einer Accenture-Studie aus diesem Jahr kein Einzelfall – ein Drittel aller Cyber-Attacken ist erfolgreich. Ein Umstand, der den Unternehmen durchaus bewusst ist: So gaben in einer aktuellen Umfrage von Cisco unter fast 500 IT-Entscheidern der DACH-Region 84% der Unternehmen an, eine klare IT-Sicherheitsstrategie zu verfolgen. Fast 80% der Befragten erklärten zudem, dass eine Budgeterhöhung erforderlich wäre. Doch nur 29% werden 2017 auch tatsächlich mehr Geld für ihre Datensicherheit in die Hand nehmen. Dabei erfüllen viele deutsche Unternehmen die Sicherheitsanforderungen einer zunehmend virtuellen Welt nicht oder nur unzureichend, wie eine Studie von Bitdefender ermittelte. In jedem Unternehmensbereich, von der Personalabteilung über die Produktion bis zum Marketing, werden heute mehr Daten denn je generiert, angefordert, verarbeitet, gespeichert und genutzt. Innovative Technologien und so noch nie dagewesene Datenmengen erfordern Sicherheits- und Datenschutzrichtlinien, die weit über die gesetzlichen Vorschriften und Regulierungsstandards (Englisch) hinausgehen. Umso einfacher können Informationen in falsche Hände geraten. Sicherheitsrelevante Vorfälle nehmen zu Wir alle erinnern uns an die aufsehenerregenden Cyber-Attacken des Jahres 2014, beispielsweise bei Sony Pictures Entertainment, Home Depot und Target. Weltweit gab es damals aber tausende Hackerangriffe, die keine Schlagzeilen machten. Das Ergebnis waren mehr als eine Milliarde gestohlene oder verloren gegangene Datensätze (Englisch), eine Steigerung um 76 Prozent im Vergleich zu 2013 – Yahoo noch gar nicht eingerechnet. Die Bedrohung lauert im Inneren Uns allen ist klar, dass Organisationen besonders sensible Daten vor einem Angriff durch Cyberkriminelle schützen müssen. Es gibt jedoch aussagekräftige Studien (Englisch), deren Ergebnisse darauf hinweisen, dass die größte Bedrohung von innen, aus dem „vertrauenswürdigen“ Netzwerk, kommt. Ob nun vorsätzlich oder fahrlässig, Hauptursache von Sicherheitsverletzungen sind die Mitarbeiter. Warum die Mitarbeiter das größte Sicherheitsrisiko darstellen? Ungeeignete Zugriffs- und Berechtigungskontrollen auf gemeinsam genutzten Verzeichnissen Sichere Methoden (Englisch) für die Übermittlung und gemeinsame Nutzung von Dateien fehlen Was also können Organisationen tun, um Datenverluste zu verhindern, geistiges Eigentum zu schützen und gleichzeitig die Produktivität und Durchlaufgeschwindigkeit zu erhöhen? Die Tools und Strategien von Enterprise Information Management (EIM) ermöglichen es Unternehmen, ihre Daten optimal zu nutzen und Risiken zu minimieren. EIM sollte daher ein grundlegender Bestandteil Ihrer Strategie für Informationssicherheit sein. Dafür gibt es fünf gute Gründe: Zugangskontrollen und Berechtigungen – Sie bestimmen, wer was tun darf Als erste Sicherheitsmaßnahme beschränken Sie den Systemzugang auf jene Mitarbeiter, deren Tätigkeit einen Zugriff tatsächlich erfordert. Die „Wildwest“-Methode eines uneingeschränkten Zugangs zu gemeinsamen Verzeichnissen für den Großteil Ihrer Belegschaft gefährdet Ihre Organisation. Darüber hinaus müssen Sie bei allen Zugriffsberechtigten den angemessenen Umgang mit den Zugängen überwachen. Ein effektives EIM-System bietet vielfältige Zugriffs- und Berechtigungskontrollen. Die Nutzer erhalten ausschließlich Zugriff auf benötigte Daten und dürfen nur genehmigte Aktivitäten ausführen. Von geistigem Eigentum über Kundeninformationen bis zu Personaldaten sorgen EIM-Systeme dafür, dass benötigte Inhalte gefunden und genutzt werden können und gleichzeitig vor Zugriff und Änderungen durch unberechtigte Dritte geschützt sind. Protokollierung – Wer hat was wann getan Wichtig für die Untersuchung tatsächlich aufgetretener oder vermuteter Vorfälle ist die Nachvollziehbarkeit aller im System ausgeführten Aktivitäten. Zusätzlich müssen Sie den Verbleib der Inhalte zu jedem beliebigen Zeitpunkt rekonstruieren können. Mit einer EIM-Lösung erhalten Unternehmen Einsicht in den vollständigen Informations-Lebenszyklus. Sie sehen, wer wann was mit einer Information getan hat, unter anderem: Wann und von wem eine Datei geöffnet oder angesehen wurde Wann eine Datei heruntergeladen oder kopiert wurde Wann sie gelöscht oder transferiert wurde Wann eine Version hinzugefügt, angesehen oder bearbeitet wurde Wann sich administrative Einstellungen oder Zugriffsberechtigungen geändert haben Daten-Audit-Funktionen sind ein weiterer hilfreicher Baustein für die Verwaltung Ihrer Daten und die Abwehr von Bedrohungen. Sicherer Datenaustausch – Verhindern Sie Datenverluste Datenverlust durch nachlässigen Umgang (Englisch) mit gemeinsam genutzten und bearbeiteten Dateien ist mittlerweile ein ebenso großes Risiko wie Datendiebstahl. 84% der Mitarbeiter senden sensible Daten über private E-Mail-Accounts, 51,5% tun das mindestens täglich 52% laden Dokumente oder Unternehmensdaten in unsichere öffentliche Cloud-Services hoch 30% aller Mitarbeiter haben schon einmal einen USB-Stick mit vertraulichen Daten verloren Eine umfassende EIM-Lösung verfügt über sichere Möglichkeiten für den Austausch und die gemeinsame Nutzung von Dateien. Urheberrechtlich geschützte, vertrauliche oder sensible Inhalte sind dadurch sicher. Sie sollten unter anderem auf folgende Funktionen Wert legen: Datentransfer und Datenaustausch erfolgen innerhalb und außerhalb des Unternehmens verschlüsselt. Das gewährleistet höchsten Schutz sensibler Daten. Benachrichtigungen über Erhalt und Download von Dateien werden mit einem Zeit- und Datumsstempel versehen. Das erhöht die Nachvollziehbarkeit, vereinfacht Audits und ermöglicht effizientere Arbeitsabläufe. Umfassende Kontrolle über die Download-Möglichkeiten von Dokumenten und Daten. Ein sicherer, direkt in Ihr bestehendes E-Mail-System integrierter Datentransfer bietet bessere Verschlüsselungsmöglichkeiten und Nachvollziehbarkeit, besseren Schutz sowie mehr Kontrolle über die E-Mails. Sicherer und effizienter Austausch sehr großer Dateien innerhalb und außerhalb Ihrer Organisation. Einhaltung von Regelungen und Standards zum Datenschutz wie beispielsweise HIPAA, HITECH Act und PCI-DSS. Dokumente löschen oder archivieren – Halten Sie die Datenmengen übersichtlich Große Volumen von Inhalten erschweren es, diese im Griff zu behalten. Reduzieren Sie die Datenmengen, ist Datensicherheit einfacher umzusetzen und realistischer. Speichern Sie nicht mehr alle Daten, die Sie generieren oder sammeln. Halten Sie die Richtlinien Ihres Unternehmens ein, und löschen oder archivieren Sie Dateien, sobald die Aufbewahrungsfristen abgelaufen sind. Auf diese Weise lassen sich Ihre sensiblen Daten deutlich einfacher finden, analysieren und schützen. Ein effektives Records Management ist vielleicht die wichtigste Komponente einer EIM-Lösung. Die Funktionalitäten unterstützen die Datensicherheit während gesetzlicher Aufbewahrungsfristen, erfassen gespeicherte Daten und verwalten Datenlebenszyklen sinnvoll. So stellen Sie sicher, dass das Aufrufen oder Löschen von Daten nur möglich ist, wenn dies nicht den Anforderungen des Unternehmens oder gesetzlichen Pflichten widerspricht. Aufzeichnungssysteme – wissen, wo Ihre Information ist und diese klassifizieren Wenn es um Informationssicherheit geht, besteht der größte Fehler darin, nicht zu wissen, wo genau sensible Daten enthalten sind. Dennoch mangelt an Richtlinien für eine regelmäßige und systematische Klassifizierung von Daten. Unternehmen, die keine Richtlinien aufgesetzt haben, können natürlich auch nicht kontrollieren, ob mit all ihren Arten von Information angemessen umgegangen wird. Das Herzstück eines EIM ist ein sicheres, zentrales Verzeichnis für unstrukturierte Daten. Dort können Inhalte Sicherheitsstufen wie „Streng geheim“, „Geheim“, „Vertraulich“, „Eingeschränkter Zugriff“ und „Öffentlich“ zugeordnet werden. Ohne diese formale Klassifikation lässt sich eventuell intern nicht erkennen, welche Informationen für unbefugte Dritte ausgesprochen wertvoll sind. Infolgedessen wird mit diesen Daten nicht sorgfältig genug umgegangen. Ohne ein Werkzeug für die Identifikation sensibler Daten können Organisationen leicht den Überblick verlieren Wenn Sie nicht wissen, was Sie haben, warum Sie es haben und wo es sich befindet, dürfen Sie auch keinen Schutz durch Richtlinien und Kontrollen erwarten. EIM und Sicherheit – Produktivität und Schutz angemessen austarieren Aufsehenerregende Datendiebstähle sollten immer ein Weckruf für alle Unternehmen sein. Laut IDC gehört die Datensicherheit in 2016 für 70 Prozent der CEOs globaler Organisationen zu den Top 3 Unternehmensprioritäten (Englisch). Machen Sie EIM zum zentralen Bestandteil Ihrer Strategie für Datensicherheit. Diese Lösungen bieten Ihren Mitarbeitern durch bewährte Berechtigungssysteme gemeinsamen Zugriff auf sensible Daten und geistiges Eigentum des Unternehmens. Gleichzeitig verhindern sie Datenverluste und gewährleisten Datenschutz, Geheimhaltung und die Einhaltung gesetzlicher Anforderungen (Englisch). Dieser Artikel wurde aus dem Englischen übersetzt.

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10 Top-Finanz-Analytics-Trends, die Sie im Auge behalten sollten (Infografik)

Finanz-Analytics

Oft wird angenommen, die ohnehin schon immer mit Daten, Zahlen und Computern hantierenden Finanzabteilungen seien vom digitalen Wandel nicht (oder nur am Rande) betroffen. Für viele Unternehmen stellt sich das jedoch als eventuell teurer Irrtum heraus. Big Data, Self-Service und Predictive Analytics gewinnen auch in der Finanz-Analytik immer mehr an Bedeutung. Business-Intelligence-Systeme (BI) müssen sich weiter entwickeln, um mit der Digitalisierung Schritt halten zu können. Neue Finanz-Analytics-Anwendungen und Trends entstehen. Manche verschwinden wieder, andere werden zum Standard. Letztere frühzeitig zu erkennen hilft, das enorme Potenzial Ihrer Finanzdaten besser zu nutzen um die Entwicklung Ihres Unternehmens voranzubringen. Als General Motors 2010 Daniel Akerson auf den GM-Chefposten berief, stand der Konzern vor einigen Herausforderungen (Englisch). Aufgrund der Verbindungen von Akerson zur Welt der Finanz-Analytik kam die damalige Übernahme von AmeriCredit aber nicht überraschend. Die Kaufsumme von rund 3,5 Milliarden Dollar zahlte General Motors in bar. Daniel Akersons Kommentar in dieser Sache: er wäre dabei, die „IT- und Buchhaltungs-Systeme auf Weltklasse-Niveau zu bringen, um Chancen schnellstmöglich wahrzunehmen und unser Produktprogramm vor negativen äußeren Einflüssen zu schützen.“ Wie das Fortune Magazine berichtete, arbeitet General Motors an der Zukunft des Fahrens. Das Unternehmen prognostiziert eine „vernetzte, nahtlose und autonome“ Zukunft des Autofahrens. Finanzchefs sind nicht bekannt dafür, den Einfluss von Innovationen und Kennzahlen, heute als „Analytics“ bezeichnet, zu unterschätzen. Accenture definiert den Finanzleiter als „Architekten des Unternehmenswerts“. Doch noch 2014 betrieben viele Firmen Insellösungen für strukturierte Daten, die nicht konsistent definiert waren. Das erschwerte das Extrahieren von Informationen aus unterschiedlichen Geschäftsbereichen. Das Problem ist bekannt, also was tut sich im Bereich Finanz-Analytics? 1) Big Data wächst mit dem Internet der Dinge Datengenauigkeit ist immer noch ein kritischer Faktor. Oder, wie der Ingenieur und Statistiker W. Edwards Deming sagte: „Wir vertrauen auf Gott. Alle anderen müssen Daten liefern.“ Natürlich sind wir uns einig, dass nicht alle Daten immer nützlich sind. Aber je größer die Bandbreite an verschiedenen Datenquellen, desto genauer wird das Gesamtbild. Mit 6,4 Milliarden vernetzten Endgeräten steigen die Herausforderungen, und die Finanzabteilungen sind immer stärker gefordert. 2) Digitalisierung macht Finanzorganisationen überflüssig Mit Big Data aus neuen strukturierten und unstrukturierten Datenquellen entstehen mehr Risiken – aber auch mehr Chancen. Immer mehr Führungskräfte verändern ihren Entscheidungsprozess aufgrund immer ausgefeilterer Möglichkeiten zur Datenspeicherung und -analyse. In den USA gibt es heute 111 Millionen Mobile-Banking-Nutzer, 2010 waren es nur 35 Millionen. Banken übernehmen E-Commerce-Taktiken, um die Kundenabwanderung gering zu halten und ihre Absatzchancen zu erhöhen. 3) Alle Daten wandern früher oder später in die Cloud Die Cloud wird immer stärker für Data-Warehousing genutzt. Die Frage in der Informationstechnologie lautet daher nicht mehr ob, sondern wann alle Daten in der Cloud sind. Und wenn Ihre Daten dort sind, sollte Ihre Analytics es auch sein. Mit der OpenText™ Cloud profitieren Sie gleich zweifach. Sie speichern Ihre Daten bei dem Branchenführer für Enterprise Information Management. Und Sie laden Ihre Daten in eine spaltenorientierte Datenbank – egal, ob über Frontend oder Backend. 4) Compliance-Audits bleiben eine Herausforderung Die Aufbereitung der Daten über Self-Services wird zum entscheidenden Faktor für bessere Daten-Audits. Analysten sehen in der Datenaufbereitung über Self-Services die nächste Zäsur des Marktes. Bereits 2019 soll diese Funktionalität für 9,7% der Ertragschancen im globalen Markt für Wirtschaftsinformatik sorgen. OpenText™ Big Data Analytics bietet Finanz-Analysten beispielsweise die folgenden, einfach zu bedienenden Self-Service-Tools zur Datenaufbereitung: Datenaufbereitung – Tools wie Normierung, lineare Skalierung, logistische Skalierung oder Softmax-Skalierung Daten anreichern – Aggregation, Dekodieren, Variablen, numerische Intervalle, Quantil-Intervalle, Parametrisieren oder Rangordnung Daten-Audit – Anzahl, Wölbung, Maximum, Mittelwert, Median, Minimum, Modus, Schiefe, Summe oder Standardabweichung 5) Unternehmen sollten Analytics nicht für Berichte, sondern für Entscheidungen nutzen Analysten entwickelten das Konzept einer „Wirtschaft der Algorithmen“ als nächste Stufe der digitalen Wirtschaft. 2018 werden mehr als die Hälfte aller großen globalen Organisationen Advanced Analytics und firmeneigene Algorithmen nutzen, um sich Wettbewerbsvorteile zu schaffen – so die Prognose. Und das revolutioniert ganze Branchen. 6) Analytics ist mehr als nur Reporting Analytics entwickelt sich weiter, und natürlich stehen wirtschaftliche Aspekte dabei im Mittelpunkt. Zukünftige Algorithmen werden nicht nur Erkenntnisse liefern und die Entscheidungsfindung erleichtern – sie werden sogar an Ihrer Stelle Entscheidungen treffen. 49% aller Unternehmen nutzen heute Predictive Analytics, weitere 37% planen einen Einsatz in den kommenden drei Jahren. Predictive Analytics für Big Data gilt nicht erst seit heute als eine der Grundlagen für erfolgreiche Finanzdienstleister. Neu daran ist: alle Business-Anwender können mit Tools wie OpenText™ Big Data Analytics ganz einfach zukunftsweisende Erkenntnisse gewinnen. Francisco Margarite, IT-Leiter bei der Inversis Bank, sagt: „Unsere technischen Experten haben früher sehr viel Zeit aufwenden müssen, um Informationen zu extrahieren und zu analysieren. Die Folge: Wir konnten keinen angemessenen Service bieten. Heute können unsere Nutzer selbstständiger agieren, und unsere IT ist nicht mehr so überlastet.“ Was Analytics für Sie tun kann – einige Beispiele: Venn-Diagramm: Finden Sie heraus, welche Kunden „Versicherung A“ und „Versicherung C“ abgeschlossen haben, nicht aber „Versicherung B“. Erstellen Sie ein Profil und eine für andere zugängliche Liste. Profile: Identifizieren Sie Variablen für die Kundensegmentierung, damit Ihr Unternehmen Werbekampagnen besser personalisieren kann. Entscheidungsbaum: Finden Sie die passende Immobilie für jeden potenziellen Kunden, basierend auf dessen Profil und den Merkmalen des Objekts (Preis, Größe, usw.). Möglicherweise interessant für HR-Abteilungen ist die Analyse von Social Media-Daten, um Personen mit Affinität zum Unternehmen oder seinen Produkten zu rekrutieren. Prognosen: Kalkulieren Sie Veränderungen, Trends und saisonale Schwankungen im Voraus ein. Prognostizieren Sie treffsicher Vertriebschancen; schätzen Sie die Anzahl der Bestellungen und damit verbundene Risiken bereits im Vorfeld richtig ein. Nutzen Sie beispielsweise Sensordaten, um Fehler im Auszahlungsprozess von Geld-Automaten vorherzusagen. 7) Finanzdaten bieten entscheidende Hinweise bei der Prognose einschneidender Ereignisse mittels Analytics Soziale und politische Entwicklungen können gravierenden Einfluss auf ein Unternehmen oder sogar ein ganzes Land ausüben. Wer Analytics einsetzt, kann diesen Entwicklungen um einen entscheidenden Schritt voraus sein. Das Interesse daran wächst. Das zeigen Beispiele aus der jüngsten Vergangenheit wie die CaixaBank oder MasterCard, bei denen Finanzdaten die entscheidenden Hinweise gaben. Mittlerweile lässt sich auch Big Data aus den sozialen Medien zur Stimmungsanalyse nutzen. 8) Künftige Emotionsanalysen profitieren von einem besseren Analytics-Modell Eine Stimmungsanalyse in den sozialen Medien deckt Risiken und Betrügereien auf, sodass Sie entsprechende Maßnahmen für die Zukunft setzen können. Bedenken Sie aber, dass eine ausschließliche Betrachtung von Emotionen oder Stimmungen viele falsch positive Ergebnisse liefern kann. 9) Anwendungen in Echtzeit zu managen, zu überwachen und Fehler zu beheben, ist heute unternehmenskritisch Je größer das Vertrauen in neue Software ist, desto weiter schreitet der digitale Wandel voran. Hinter der steigenden Bedeutung von Analytics steht die tatsächliche Anforderung an Unternehmen: die Notwendigkeit zur vollständigen Transparenz und Flexibilität. 10) Die Kunden zu kennen und ihnen relevante Informationen zu bieten, bleibt ein wesentliches Differenzierungsmerkmal Ein Beispiel: TransUnion ersetzte 2015 seine relationalen Datenbanken durch integrierte und Predictive Analytics – und schrieb erstmals seit 2012 wieder schwarze Zahlen. Vor der Systemumstellung war die IT die Hälfte der Zeit mit der Wartung der alten Infrastruktur beschäftigt. Etwa 60% des Budgets flossen in die Verwaltung der Altsysteme, laut Angaben des Unternehmens sind es heute nur noch 40 bis 45%. Sobald Sie Erkenntnisse aufgrund von Predictive Analytics gewonnen haben, müssen Sie diese auch der richtigen Person zur Verfügung stellen. Dabei spielt es keine Rolle, ob Sie Prognosen über Betrugsrisiken, Straftaten oder finanzielle Ergebnisse erstellen. Prognosemöglichkeiten werden von 77% der Unternehmen als einer der Hauptgründe für den Einsatz von Self-Service Business Intelligence genannt. Höhere Kundenloyalität durch Verbesserung der Kundenzufriedenheit gilt als weiterer wichtiger Faktor. Heutzutage können Unternehmen ihren Kunden maßgeschneiderte, personalisierte Erlebnisse bieten. Über Self-Services können Kunden ihre Daten verwalten und ihre Historie einsehen. Zusätzlich erhalten sie auch pro-aktive Empfehlungen und Informationen über weitere Produkte und Services. Damit können Unternehmen: Den Umsatz durch Cross-Selling erhöhen, indem sie ausgewählten Kunden neue Produkte oder Services vorschlagen Die Kundenbindung stärken, indem sie ihren Kunden über diverse Endgeräte Self-Service-Zugang mit personalisierter Oberfläche zu den eigenen Kontodaten bieten Die Kundenloyalität erhöhen, indem sie ihren Kunden eine interaktive Möglichkeit zur individuellen Anpassung der Finanzdaten-Analyse geben Für eine schnellere Markteinführung sorgen, indem die Self-Service APIs zur Implementierung neuer Funktionen in vorhandene Kundenapplikationen genutzt werden   Laut Howard Dresner bietet OpenText™ Information Hub ausgezeichnete integrierte Analytics und durch die spezielle Integration von Predictive Analytics mit OpenText Big Data Analytics Zugang zu wichtigen Prognoseerkenntnissen. Jetzt herunterladen: TDWI-Studie „Operationalizing and Embedding Analytics for Action” Erfahren Sie in diesem Report, dass es bei dem Betreiben und Einbetten von Analytics-Lösungen um mehr geht, als um statische Dashboards, die einmal am Tag aktualisiert werden. Verwertbare Analytics-Erkenntnisse müssen in Ihre Applikationen, Devices und Datenbanken integriert werden. Hier können Sie die Studie (Englisch) herunterladen. Dieser Artikel wurde aus dem Englischen übersetzt.

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Inspiration for Financial Services Transformation, from IOT to Amazon

Disruption by its very nature is an agitator, but there is no reason it can’t be turned into inspiration. Let’s look at developments from the Internet of Things (IOT) to convenience shopping on Amazon, all of which can help financial services companies amidst FinTech, but really, can help any enterprise. We can then outline how an enterprise content management (ECM) strategy can launch you safely into your own transformation. First, consider how sensors and contextual information can inform how you shape, price and deliver your market offerings. A great example? As the latest automobiles roll out with telematics that track mileage, speed and driving behavior, there is a chance to reinvent offerings like insurance plans. Rather than plans that apply a blanket risk to all drivers in an age range, insurance companies can individualize risk and price accordingly, thanks to IOT data. Now, take it a step further – if you’re a car company, why not partner with an insurance company to provide purpose-built cars for new drivers? Equip them with more sensors, in exchange for the better insurance package. Chances are, you will not only sell many such packages, but you might help reduce collision risk overall, as monitored teenagers slow down, knowing their car is sensored. For house insurance, the same idea is possible by sending drones to accident sites to objectively capture information. Fraud goes down, while claim processing speeds up. If the flooded washing machine calls in the drone automatically, even better. Similarly, home IOT devices are only getting more connected, with smoke alarms sending alerts to smart phones, and house shutters automatically closing when a tornado alert is issued. Do any of these new communication paths and data loops create good reasons for you to help your customers? Second, start to make connections between different IOT types and different industries. Many people today wear heart monitoring or fitness wrist bands. Could those be tied to auto-trigger financial decisions? As blood pressure boils, is that a good time to liquidize some assets for emergency use? It sounds far fetched, but the concept here is that learning more about what’s impacting your customers can make you more proactive to help in meaningful ways. This type of thinking may help you uncover new partnerships. I have seen a mobile phone company offer contracts that include free life insurance. Later, those policies are upsold for a new source of customer acquisition. Consider healthcare companies that share your customer base and how you could work together, or automotive companies or manufacturers. What could you do together to delight your joint customers? Finally, use the magic wands of convenience and retention and cast them across IOT.  You might say a spell: “bring me ample customers who are happy to pay me.” You might be surprised how many of your customers care for convenience far more than the actual value initially driving your product’s creation. For Amazon, the service began selling books, then added millions of items. Most recently, it rolled out Pantry for capturing day-to-day purchases. This is no longer just a play to cut out middlemen and cost. In fact, Pantry may cost more for a customer than visiting a store or using different shipping methods per store. It is convenience built into the Amazon experience that makes customers willing to buy practically anything through the service. Knowing Amazon is continually adding new ideas couples this convenience with a stronger motivation to stay loyal. At time of this blog writing, news broke they are looking at brick and mortar grocery stores. Amazon customers may have their license plates read as they pull in and pick up pre-ordered food! There are many more examples, from kids choosing their coffee shop based on free wifi availability, to busy urbanites choosing only restaurants that offer valet parking together with their secured reservation. Loyalty and retention goes to those providers who make life convenient and better, sometimes in seemingly small ways. All of these scenarios involve transforming how you look at and evolve your business. All of them have one thing in common – the never-ending need to manage content, house it, and use it. We have already covered in previous blogs the need to look at your value chain and how to harness innovations, but I encourage you to especially consider IOT and the need for convenience in your transformation and ECM planning. For a bank, this might mean ensuring data feeds from Google Alexa data, to identify which customers are always asking for an Uber or Lyft, then partnering with those companies to bulk-buy free rides for $100k+ deposit customers. For an insurance company, maybe it’s airplane tickets bought on a sister credit card that prompts travel insurance automatically texted to the customer, pre-flight. If you are a Mac user and have had to search hundreds of photos, you know how their search capabilities can save you hours to find “Mom” pictures, tagged through facial recognition. For a bank, it might be as simple as giving your checking customers better mobile device search terms – “Suzy meeting” or “new printer” — to help them speed tax document preparation. Instead of sifting through transactions by date or account type, their broadened ability to search POS device data or mobile app purchasing info removes hassles on their end, and shows you understand their bigger world. Before any creative use of technology, start by learning as much as you can about your customers. Draw inspiration from the 26 billion new IOT devices Gartner predicts by 2020 to help you do this, as well as the new content and data that IOT sensors enable.

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Opening the Doors to Data: Make Sure Yours Aren’t Locked When Your Customers Call

enterprise document capture

Customer data once came in exclusively through the mailroom door, and while much of it still does, today multiple channels carry data at light speed. Whether it is coming from a phone or mobile device, tablet, camera, VR headset or smart glasses, data increasingly arrives via digital channels in addition to the traditional ones. When data arrives, your business needs the right doors – all of them – to receive, process, and respond to it. Sure, you can still count on your mailroom for traditional capture, where practical efficiencies mean letter opening, routing, scanning, and data entry result in actionable information – although it may take a day or two. The explosion of digital formats, however, means you need new portals into your business workflow to make sure you don’t miss out – and drive your tech savvy customers elsewhere. Intelligent enterprise capture expands data acquisition beyond the mailroom, taking it to front line staff, field agents, and to your clients themselves. When your client can directly connect, by sharing files and information right to the service inbox, you remove obstacles and create new efficiency. More important, you create a more personal connection with your client. For your business to thrive in this dynamic digital landscape, you need the tools to capture data from every known channel, while you get ready for the ones we haven’t even seen yet. It’s not enough to have an email address for information, another for forms, and another for customer service. You need direct channels with your clients for their needs, in the ways they want and at all times. You require the picture your client took from a mobile phone, and you need it available for data access and analysis. You must connect that photo with a form, your client’s profile and contact information, and possibly also with an active claim or request. And, you need to do all of that in real-time-, all day, every day. Think of your traditional mailroom-centered processes. You’re equipped to sort, open, and route paper correspondence and fax. All these processes will continue, along with the rules you’ve developed to accommodate them.  Increase that effect exponentially, and every key front line employee will have email, device capacity, chat, video uploads and FTP. You still need to capture information from nondigital formats like phone calls and conversations, handwritten notes, and forms. But when information arrives as PDFs, photo files, scans, documents, and video, via dynamic online forms and apps, you need the ability to capture and process it. In the share-everything climate of social media, your client may post a relevant image and you need a clear path to receive that information, in a usable form that feeds into the metadata you rely on to make top-level decisions for your company. Having this capacity means data can arrive through any door, in any format. You can route it in real time, with the certainty that it will be available in a format producing the results your client expects. In the immediate environment of digital business, you need to do it faster and more accurately than ever. It’s vital not to overlook the value of improved customer experience as part of this capture transformation. It’s estimated that 89 percent of companies now consider customer experience the key to succeeding over their competitors. That number was only 36 percent in 2010. What’s more, only about 17 percent of respondents in a 2015 survey said their data was fully integrated through all aspects of their organization. Failing to integrate can be fatal, and time is of the essence. It’s predicted that in a few years, customer experience will become more important than product and even price as a key attribute of brand success. As you open more doors to data and customer interaction, expect bottom-line business benefits.  As mailroom batch volumes decline, you can reassign employees to value added positions within your business. Trim response times to minutes, rather than days. Streamline materials needs as you ramp up digital infrastructure. And once you have all the doors open for data, enjoy the results of a multidimensional digital organization. Your digital doors will fit your business, too, with dedicated, well integrated apps for your customers. Enabled with this direct connection, they benefit from expedient dialogue, and a closer relationship. That’s the heart of improving consumer experience. Intelligent enterprise capture, metadata, and the analytic capacity you need comprise the new business infrastructure. Just as essential as your mailroom process and staffing, think of it as a 360 mailroom, in every dimension. Your customers are using every available data channel and they expect you to, as well. If they find a closed door – data receiving capacity you lack, formats your system fails to recognize, or inaccessible processing – your customers can easily find an open door to your competitor’s multifunctional, virtual mailroom. Having multiple portals keeps you accessible, and your business thriving. What’s more, the doors to your mailroom are more than just a pathway to your business. They are your business.

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Wrapping Up 2016

For many, this time of year is full of the hustle and bustle of the holidays, preparing for time with families, and pondering what the New Year has in store. For Team ECD it’s no different, only this year there’s additional activities, excitement and anticipation about the road ahead as we prepare to join forces with OpenText.  With this in mind, I wanted to take a moment and provide an update on progress to date and unwrap a little of what’s to come. Do You Hear What I Hear? It’s hard to believe that we just passed the 90-day mark since signing the agreement with OpenText in September. Since then, the focus has been primarily been on you, our valued customers and partners. We’ve spent hundreds of hours talking with you and receiving feedback at events in the U.S., Momentum Europe in Barcelona, and a multitude of 1:1 meetings across the globe. As always, our goal is to be as transparent as possible with our ECD family and ecosystem, and we hope you’ve found these interactions as valuable as we have. On a tactical level, the main driver behind our “hustle and bustle” has been to ensure consistency and continuity – everything from the products to the processes to the people – we want to make the transition as seamless as possible for you. It’s Beginning to Look a Lot Like Closing… There has also been tremendous effort focused on delivering the items that are needed for regulatory approvals and closing the deal. I’m pleased to report that everything seems to be moving ahead as planned. Just as we were all fortunate to participate in the close of the Dell EMC deal, the team is looking forward to celebrating this next step for ECD in the New Year. As we get closer to finalizing a close date, we will share opportunities for you to get involved and celebrate with us. A Toast to You It’s been an amazing 2016, with big, successful events like ECD Ready, Momentum in Las Vegas and Barcelona, and Customer.Next. We’ve delivered more than 65 products, solutions and betas over the past 12 months, with major initiatives across the product families, including the release of 5 LEAP apps and the LEAP Platform beta; Documentum 7.3 with significant updates to the full Documentum family and vertical solutions; and the introduction of extreme archiving with InfoArchive 4.0 and Clinical Archiving 2.0. We’ve been recognized as a leader by five industry analyst firms, including our 13th time as a leader in the Gartner Magic Quadrant for Enterprise Content Management, and have won multiple product and strategy awards. And it’s all for, and because of, you. On behalf of the entire ECD team, I’d like to raise a virtual toast to you – for your continued business, loyalty and friendship. Cheers and best wishes for a happy holiday season and a joyous new year!

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Personalizing the Customer Experience is the Key to Success in 2017

personalized customer engagement

As consumers, nothing is worse than a bad customer service experience. Most of us have experienced entering information in an automated phone system as fast as possible in hopes of eventually talking to a real human. But when we finally got a real human on the line, instead someone ready, willing (and able) to solve our problem, we were made to first verify our name, address and birthdate and remember some obscure PIN number. And then after all that hassle – it turned out our issue couldn’t be solved – at least not right then by the person we were talking to – yet that person had the gall to ask “is there anything else I can help you with?” before ending the call. According to Forrester’s 2017 predictions understanding and personalizing engagement with customers is one of the most prized leadership dimensions in today’s customer-led, digital-centric business landscape. In the consumer space, we’ve come to expect a personalized customer-service experience – intelligent call routing that gets us where we need to be faster, credit card fraud detection that proactively alerts us to purchases we didn’t make, and internet-enabled self service that lets us upload documents to accomplish transactions instead of faxing or mailing in paperwork then following up by phone. Not only does well executed, personalized customer service delight customers and turn them into brand advocates – it’s necessary for customer retention. Customer loyalty is only as strong as the last customer interaction – in fact it takes 12 good experiences to make up for one bad interaction. And customers are making good on their threats – 89% of consumers have stopped doing business with a company after experiencing poor customer service, and they’re four times more likely to buy from a competitor if the problem is service related vs. price or product related. In the B2B space, customers are looking to buy business outcomes – and demand their suppliers have more “skin in the game.” B2B buyers have become wary of sole-source contracts and vendor lock-in tactics – in fact they’re increasingly choosing “pay-by-the-drink” consumption models such as software as a service – that guarantees performance with Service Level Agreements – and they’re building systems with the mindset of being able to easily switch providers if they don’t get the service they expect. At ECD, our Customer Success practice offers a holistic approach to the personalized customer engagement. It starts with consulting services that help customers with upgrades and migrations or even creating custom mobile applications to search, view and browse Documentum. We offer Education Services that can fine-tune training to the customer’s needs – whether you’re unfamiliar with our products or an experienced user. And our Value Added Support Services take the personalized customer experience to the next level with technical account managers and dedicated support engineers who know the customer’s unique environment so they can do things like quickly resolve service issues or ensure upgrades are backward compatible.

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Customer Experience, Digital Transformation, and Commitment to the Success of our Partners

ECD partners

This is the time of year when we try to pause from our busy schedules and take some time for friends and family. As the calendar year winds down, we would also like to take a moment to say thank you to our customers and partners. For the ECD partner organization, our primary customers are you, our partners, and we recognize that we can’t be successful without you. So thank you for everything you do. In 2016 we made your experience with ECD a top priority. We focused on the partner experience as we also invested significantly in two related areas: customer experience (CX) and digital transformation (DX). In fact, these goals are all interrelated.  “Being customer-centric and maintaining a continual focus on improving the customer experience is a necessity for any organization looking to move forward as a digital enterprise.” We believe that to become a digital enterprise, you must not only focus on the customer experience, you must become obsessive about customers. Here’s what we wrote in our digital transformation eBook: “Digital enterprises make the customer relationship priority #1. They center the business around customer needs and customer experiences. They leverage technology to enable collaboration in cross-functional, cross-organizational teams, always in the service of the customer relationship.” Erik Raper, who heads Marketing and Advisory Services for Paragon Solutions (which was named the ECD “DX Partner of the Year”) shared similar thoughts in a blog post he published on digital transformation: “It’s crucial for enterprise leadership to be the champions of digital change, recognizing digital transformation is not a one-time project but, rather, a long-term initiative to positioning the enterprise for greater operational efficiency, customer engagement, and strong market growth.” We couldn’t agree more. Our investment in digital transformation – from our updated digital marketing platform to LEAP, our new cloud-based product platform – is creating new opportunities for us to collaborate digitally with our partners. Together we can help customers embrace digital and transform the way they do business. Your feedback, input, and passion around the software and solutions we create is tremendous. We appreciate your trust in us. We take that commitment seriously. And we look forward to our next chapter and to continuing this journey together. Happy holidays to all of our partners. Thank you for a great year, and here’s to continued success in 2017!

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Long Term Archiving for “in-memory” ERP Systems? Really?

in-memory

Unlike other hype trends in IT, implementation of in-memory databases is a trend that has really taken off. Today, leading ERP system providers push “in-memory” as the only option for their customers. Enterprise IT now accepts the idea (which was once perceived as crazy and/or dangerous) that it is preferable to have all their precious ERP data in RAM memory instead of on a “good old” SAN storage array. Has this trend made long term archiving obsolete? Long term archiving is still a valid (and actually must have) requirement – even in the “in-memory” world.  Compliance requirements haven’t disappeared with the in-memory rise. You’ll still have to keep your invoicing data verifiably unchanged for some 5-10 years depending on your legislation. You’ll have to make sure you can prove to your auditors that nobody could have tempered with your data since it was created. When to start with data archiving Is there a right time for archiving your data? Most probably, you’ll be “forced” to archive your historical data before you migrate to an in-memory system. Forced is an exaggerated expression, of course, but it can quickly become your truth if your other option is to purchase the in-memory hardware that is 3+ times the size of your current data volume. If you were ignoring data archiving before (since the SAN DB storage cost was so low, right?) you’ll want to run it before the in-memory ERP onboarding project.Now your ERP system is running in-memory. What’s next? For sure you’ll focus in the upcoming months on getting the best out of your new in-memory system. But sooner or later you’ll have to return to archiving again. Storing the data on the Flash storage will not be recognized as a compliant option in case of an audit. Refresh your data archiving skills since you’ll have to start archiving your data even from the new in-memory ERP. Ideal archive characteristics What should be the main characteristics of the ideal target archiving platform? Have these changed in the last years? It would be a pity to archive in a closed, siloed archive and have the data de-facto locked there. You want to make sure that your historical data can be used even after archiving it – in analytics, business warehouse scenarios, from call center operators – in the same way as your current data. The same platform should support not only your data archiving requirements but also your document archiving needs (all those outgoing invoices and reports have to be stored safely for a number of years). Your requirements for the new archiving platform shouldn’t stop there. I’d propose that you add to your wish list the following: Open design: Vendor lock-in is not cool any more. Ask for industry standard design patterns (like OAIS – Open Archival Information Systems), ask for universality and support of both structured and unstructured data. Open access: If you’re not locked in with one vendor then ensure that your data isn’t locked in your archive either. It should be possible to reuse it throughout the enterprise. Hadoop Analytics and REST API design are the least that you should request to be able to gain value from your historical data. JDBC would be a nice-to-have on top of the below requirements – you’ll be able to stick with your current reporting tool (by letting it connect to the new archiving platform). Cost predictability: One of the reasons you’ll start with archiving data from in-memory ERP systems is to avoid unnecessary cost. In the days of cloud and SaaS solutions you have the right to ask for clear and predictable cost and licensing terms for your archiving platform as well. You shouldn’t be accepting obscure product bundles with complex licensing terms and limitations. Instead ask for simple and predictable licensing – good example: per terabyte of data managed in the system. The “in-memory ERP” era didn’t put data archiving into retirement. It’s just the opposite. Long term archiving is becoming more important today than it was before. And if you’re asking yourself what archiving platform to pick – talk to us about InfoArchive.

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The Season of Thanks

Thanksgiving is the occasion that always signifies the beginning of the holiday season in some regions of the world, including here in the US. I think it’s very appropriate that the first thing on which we focus as we enter into the holidays is being thankful. Thankfulness is a globally relevant idea. It engenders grace, humility and reminds us to not take all our blessings for granted amidst our fast paced business lives. While this is a business conversation, first and foremost we must be thankful to our families and friends who provide the very foundation on which our business lives rest. We must thank them for their generosity with our time that we devote to our work lives. Today, I am also thankful for the fantastic and unique road that we with the Enterprise Content Division (ECD) have traveled over the past year. When we began 2016, few people could have anticipated what the future had in store for our organization. But in so many ways, the journey we have taken together has brought us closer and made us stronger both as a team and an organization. So, to start the holiday season, we’d like take a moment to express thanks for the following: • First, of course, we are extremely thankful for our team. Time and again through the year’s transformation, we’ve received glowing compliments about our tenacity, industry knowledge, innovative mindset and customer focus. These are all things that allow us to feel very confident about our future together in seasons to come. • We are thankful for our partner community. Our partners have not only joined with us in a renewed commitment to delivering superior results to our customers, but have also maintained a focused commitment to providing a superior customer experience all along the digital transformation journey. • We are thankful for our customers. They have been our thought partners and have continued to challenge us to get better. They have also been able to see beyond market noise and have maintained faith that ECD always has and will continue to provide the solutions that will best support their digital transformation and content management goals, both now and into the future. • We are thankful for those who joined us at our Las Vegas and Barcelona Momentum events and Customer.NEXT roadshows. The support and collaboration that so many of you brought back to us was great inspiration and confirmation of our efforts to provide the best user experience in the industry. We’d like to wish you all the happiest of Thanksgivings, as well as a holiday season that is as full of blessings as the ones for which we are so grateful.

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The Intern(al) View on Life at OpenText

Hi there! My name is Emma Schmidt, and I am the Communications Assistant for the Employee Communications team at OpenText headquarters in Waterloo. I am deeply passionate about all things communications – and particularly employee communications, which has been a huge area of interest for me. I love bringing people together and playing a part in making OpenText a great place to be. This blog series is yet another opportunity to develop my skills and tell the OpenText story. It’s a chance for me to share my experiences and give you a sneak peek into the life of an OpenText intern. Working for OpenText has been an incredible journey thus far; it has been an internship like no other. In the past, when I heard the word “internship”, I envisioned tasks like standing at the photocopy machine for hours, or dashing out of cafés with trays full of coffee in hand. But, my time at OpenText has been far from that. During one of my first weeks here, my director called me into her office. She smiled at me from across her desk and said, “I heard that you’re a photographer! Well, I’ve got a job for you!” Little did I know that she was about to ask me to take a photo for an upcoming National Post article that was all about OpenText’s globally-recognized corporate culture. I tried to play it cool and replied with a simple, “Of course, I can certainly do that.” But, on the inside, I was squealing like a little kid entering Disneyland. This story is just one of many that truly demonstrates what this experience has meant to me so far. Every day brings a new opportunity for me to learn, grow, be creative, and take initiative. Next up, I’ll be talking about my experience with the OpenText soccer team, so stay tuned for that! Until then, Emma   About the author: Emma is a Public Relations student from Conestoga College in Ontario, Canada. She is currently interning for the Employee Communications team at OpenText headquarters in Waterloo. She loves playing a part in making OpenText a great place to work. About Emma’s internship: Does Emma’s position sound like a dream job? Keep an eye out for OpenText job postings on your school’s co-operative education or intern job board – and visit our Careers page for more information about life at OpenText.

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Momentum Barcelona: Where a Spark Becomes a Fire

Momentum Barcelona

Momentum Barcelona 2016 – after every Momentum, I am given the unenviable task of trying to recapture each amazing iteration of this event in vivid detail, to effectively recount the keynotes, the various breakout sessions, and all of the fun and community that make Momentum such an amazing event for our customers, our partners and, yes, our employees. So, while it may be nearly impossible, let me take a moment to relive Momentum Barcelona and to celebrate the return of this great event to Europe. For those of you that were unable to join us for Momentum Europe, I’m truly sorry you weren’t able to experience the incredible atmosphere and beautiful location that is Barcelona. What an incredible city in which to host our Momentum Conference, full of history, life, vitality and, of course, never-ending fun. I can’t think of a better backdrop for an event that celebrates our customers and their successes with our technology. And, to the more than 800 registered attendees and, in particular, our customer and partners, I want to simply say thank you for sharing the experience with us and helping to make it an event that practically defies description. Before I get into the highlights of the conference, I also wanted to share with you an observation from one of the sessions this past week, a view that the team from the Enterprise Content Division has long had an undeniable spark, a spark that seems to burn even brighter during important times like Momentum, and in particular, Momentum Europe. You see, at events like Momentum or our Customer.NEXT roadshows, we are at our best, surrounded by the customers and partners that have made ECD great. We are with our “community.” Better yet, we are amongst friends. During these moments, this ECD community has achieved incredible success, building upon the present and always looking forward to the future. The reason is clear: it’s because each of us – customer, partner and employee – shares a common goal, as well as the commitment to see one another succeed, to realize the incredible value that organizations can achieve working with our technology. This is the spark we experienced this week, one that has continued to burn brightly through all of the years and across every Momentum. And, as we look toward the end of a very eventful year, we’re also looking toward the amazing opportunities that lie before us to fan this flame into an even bigger blaze in the years to come. Perhaps never before has the name Momentum been more appropriate for our conference, or for our organization. This is evidenced by all of the activities and announcements that accompanied this year’s Momentum Europe. As you likely know, at ECD, we are focused on digital transformation and enabling our customers to achieve true competitive advantage in this digital age. You probably also know that much of the rest of the industry has recognized our vision and is now beginning to share our understanding of the importance of enabling transformation. ECD has continually delivered on its promise of providing a complete content strategy and set of solutions that will enable our customers to achieve their transformational goals. At Momentum Barcelona, we launched groundbreaking new solutions, including new LEAP apps and the  new LEAP Platform, as well as the next release of InfoArchive, InfoArchive 4.2, which brings exciting new capabilities for our Financial Services customers (on the heels of the recently announced InfoArchive 4.1/Clinical Archiving 2.0). We also provided a number of exciting updates to our Documentum products that make them easier than ever before to deploy, upgrade and manage in hybrid environments. Finally, we shared updates on a few of our industry solutions, designed to meet specific vertical needs, including new features in the Documentum Asset Operations 2.1 that offer compelling opportunities for the Energy and Engineering industries and Documentum Life Sciences Suite 4.2 , which now provides support for medical device documentation, as well as enhanced features for pharmaceutical organizations. And this is really just the beginning. Momentum Barcelona 2016 also featured three entertaining keynotes, starting with the opening keynote with Rohit, Muhi Mazjoub from OpenText, and three customers who shared how our products are enabling their digital transformation. Our second keynote included two analysts from IDC, Roberta Bigliani and Max Claps, and focused on key trends in Digital Transformation. And the climactic, closing keynote featured noted futurist, Beau Lotto, who offered an exciting vision of things to come. Other highlights of Momentum Barcelona included: 750+ Labs completed, with customers working directly with our technology 748 #MMTM16 mentions 439 Momentum app downloads 300 attendees at our Momentum Partner Summit 200 Hack-a-thon participants 200 Partner Summit attendees 146 trees planted 87 LEAP personality quizzes completed 65 hours of Product & Industry sessions 54 1:1 meetings with media and analysts 33 Life Sciences user group attendees 30 Genius Lab sessions with our Professional Services team 26 customers speaking in sessions 25 partner sponsors 9 Mo & Tim videos recorded 8 sessions dedicated to LEAP 6 partner innovation award winners 1 President’s Award winner for Customer Satisfaction And, just so you don’t get the impression that we were all business, one surreal party But, for those of you who may already know those details, our valued customers and partners, thank you again for being with us at Momentum Barcelona. If we missed you this time, we sincerely hope to see you at one of our future events. It’s a very exciting time for ECD and we can’t wait to share it with you. The spark has ignited, the flame is growing higher, and there is room around the fire for everyone. Congratulations and thank you, everyone, for a fantastic Momentum 2016 in Barcelona!

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A Digital Government Blueprint in the Era of Connected Cities

digital government

Cities across the globe are adopting new digital technologies to improve the lifestyle of its citizens. Dubbed as Smart Cities or Connected Cities, places like London, Seoul, New York and Dubai are increasingly making use of digital platforms like IoT, Robotics, Drones and 3D Printing to break the norms of services offered to their constituents. These technologies are being used for autonomous street lighting reacting to changing weather conditions; for search and rescue operations in the event of a disaster; dispatching medical supplies for the injured in remote locations and 3D printed buildings. Cities are no strangers to the challenges faced by many in Europe and the rest of the world. Starting with an aging population that is impacting budgets and resources; infrastructure in need of continuous maintenance; growing immigration challenges; not to mention risk of economic stagnation and increasing unemployment rates. Also to note is that these smart city programs are seldom a part of a broader, all encompassing Digital Transformation action plan on the Federal or Local Government level. Some of them are running side-by-side country-wide modernization efforts, but the connections are loose. This leaves the way to a Digital Government Agenda that creates public value for the greater population; taking into consideration that the cornerstone of a Digital Strategy has to be the Citizen, his Data and the Services to be offered to him. The aspiration of this agenda will ultimately be to move from analog processes that come with long service delivery times; lowering TCOs of current systems to give way to new innovative solutions and balancing between information transparency and privacy to cater for Open Data initiatives. To that end, there have been many guidelines to which strategies should be opted for on the journey towards Digital Transformation. Four recommendations are presented here in what I call the Digital Government Blueprint. These focus on the essential ideas without which a Digital Government Strategy is not complete. Information is key to Better Decision Making Governments that build a data strategy covering various angles of the citizen’s daily life, will be able to aggregate enough of it to be able to leverage Analytics to unlock significant decision making power. Adjacent to that, with the proliferation of social, new data types are emerging that need to be managed to better understand citizen expectations. Aggregating all these data types and more will empower governments to rethink their policies in a way that addresses citizens’ needs first and foremost. What this also provides is an opportunity to uncover areas of fraud, waste and misappropriation of budgets. Building a Citizen-Centric Digital Platform Transforming processes into a “Citizen-Centric” service model will render them more effective as services are redesigned from a citizen perspective. By adopting mobile platforms and turning towards an Open Data model, governments are able to score points in accessibility and openness. These are heightened even more when citizen engagement is undertaken, creating an opportunity to gain insights on service level acceptance; establishing trial programs for service adoption and launching new “Digital First” services that citizens need and will embrace. Adopting a Digital-by-Default Service Delivery Strategy Mobile-ready, always-on Digital Services designed with context and convenience in mind will promote value for money to encourage citizens to follow the path of a more intuitive service delivery approach. Public sector agencies should therefore start to transition existing services and paper-based processes to a Digital Platform and develop these services in partnership with citizen representatives, private sector and NGOs to ensure inclusiveness and broad reach. However, an integral part of successful service delivery is having a workforce that is skilled in the use of digital technologies; which imposes a need for updated training programs and incentive schemes. Finally, where appropriate, the implementation of these Digital Services should be in a way where data can be made openly available in support of a government’s initiatives around Open Data and of citizens’ demands of transparency reports on government effectiveness. Governance Framework to Optimize Information Value As efforts are exerted to avail more information for public use, data governance challenges arise. As Open Data models begin to form, new data sets get created to be used by local governments and the private sector for new apps and services. This presents an opportunity to monetize this data; but again not at the expense of a lack of governance. It is therefore crucial that governments are able to strike a balance between trust/transparency from one side and privacy/security from the other. Creating a Citizen Digital Identity can be the first step towards achieving this. Personalized access, authentication and monitoring will allow citizens to have consent on what data can be shared. This will also assist Federal Governments in creating data security standards that can be tailored by local agencies according to the needs of their constituents. So go back to your organization, what does Digital Transformation mean to you? And how will you take the first steps? We know that governments around the globe have different priorities based on their citizens’ needs; does this blueprint allow you to meet these priorities?

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Life Sciences: Information is the Next Big Thing

Life sciences digital disruption

Before the digital era, the Life Sciences industry was all about the “next big thing” – the next drug, the best medical device, the new technology for procedures. While this is still the case, organizations are now also looking for the “next big thing” inside their existing information – to discover new strategic indications and uses, see patterns via analytics, and much more. But this means they must have control of, and visibility and access into, their content. By putting content into the right context, organizations can unify end-to-end processes and tap into the value of content throughout the process, resulting in better business decisions, faster time-to-market, and higher-quality products and customer service. This is the essence of digital transformation. Mike Shanler, Research VP from Gartner, says that at its most basic level, digital transformation is about getting away from “paper-based decisions”.  I believe digital transformation is also about letting technology do the heavy lifting to make digital decisions faster, easier and more impactful. Life Science organizations may need to embrace digital transformation more than any other industry, due to the complexity of their end-to-end processes, the rigorous regulatory requirements imposed on them, and frankly, because often lives are at stake. The Life Sciences industry has probably the greatest motivation – and perhaps the biggest responsibility – to ensure that they’re digitally transforming today to improve patient outcomes, while improving the bottom line. Digital transformation has a multi-faceted impact on Life Science organizations, such as: For Clinical, it helps companies bring information together to help make quicker go/no go decisions and apply analytics to clinical data to help discover new indications for existing drugs For Regulatory, it enables businesses to more quickly create, review and approve regulatory content and submit to agencies to speed up approvals, as well as provide a single view of all regulatory interactions associated with a submission For Quality, it gives organizations visibility into understanding whether a change to manufacturing (specs, methods, vendors etc.) creates a need to re-submit to agencies Ultimately, if Life Sciences organizations do not remedy these issues through digital transformation, they will be disrupted by organizations that have transformed and will beat them to market. We provide value by helping customers all along the digital transformation continuum. Whether the focus is on clinical, regulatory or quality, we can address today’s challenges with a suite of offerings that meet today’s demands and allow for expansion and scalability. This also enables organizations to realize the value achieved on a smaller scale, while laying the ground for the future. As with any major change in an industry, digital transformation will have winners and losers. Those who are willing to tackle information as “the next big thing” and address it head-on will reap the benefits. Even in highly regulated industries like Life Sciences, digital will be the path forward. So it’s critical to ask your organization, “Are we ready to transform?”.

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Fighting Fraud Through Better ECM

Fighting Fraud

Headlines these days often point to data security cases such as the breach at Yahoo!, affecting millions of users. But in the financial services industry, including insurance, it’s not just about data theft. It’s about fraud. As we continue to drive implementations of InfoArchive, there is a very positive use case emerging that I think is worth blogging about – fraud detection. In particular, the ability to search many content types to perform forensics and analysis. This can turn up insider employees siphoning funds, or external parties manipulating processes for financial gain. Either way, the ability to digitize content and leverage it to protect yourself seems an essential skill in our digitally-transforming economy. How can you get started? Here are three suggestions:  1 – Capturing Content Take a look at your current methods for capturing content as it comes into your organization. Are applications filled out online? Is there a bot on your web site asking for information? Are you using webcams and video, or online voice collaboration? Don’t forget to consider how and where smart phones or devices can be leveraged for first point of capture. Understanding how your stakeholders naturally communicate with your enterprise may turn up new types of content formats. Assessing these for today’s use, then projecting where you expect interactions to grow – say, more voice-collected information – can solidify your requirements. This can help your architects better align recognition, extraction, and classification technologies to fit your fraud detection use case. 2 – Retaining Content One of many reasons I love the idea of extreme archiving is that the right content is always there when you need it. Nothing is worse than detecting some type of financial fraud, and finding you have no pools of content or history to investigate it and recover damages. Regulatory compliance will require you retain content long-term, so might as well leverage the same effort for multiple benefits and use cases. Start by designing a content retention component into your content management strategy. Consider disaster recovery needs and compliance requirements, and the content formats you discovered in step one above. 3 – Searching Content Perhaps one of the most important considerations for the use case of fraud detection is search and query capabilities. It’s one thing to be smart about what content you can find and save, and quite another to search it quickly when something serious happens. (Just ask Bangladeshi bank officials, who realized only too late they had transferred billions of dollars to hackers). Consider where your investigators may be physically located, and what types of devices they may use to query your content. Of course, run through multiple scenarios to ensure the right combination of content format, syntax, language and other search nuances are available to aid in their investigation. Fortunately the financial services sector is already investing in fraud prevention methods. Considering OpenText as part of your fraud detection strategy can deliver a solid ROI on content management solutions, while reusing the capture, retention and search tools you need anyway for managing regulatory compliance. How are you leveraging OpenText for business benefits such as fraud detection? Share your feedback below.

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Saving Trees Could be Saving Your Business

Saving Trees

For the last quarter century, the use of paper has given way to digital images. But the switch goes far beyond awareness or an effort to save trees. The move toward digital in the enterprise started with an eye toward the bottom line; reducing physical space needs, automating manual processes and improving records retrieval. The notion that going green saves some green has taken on a broader impact for business more recently. Cutting paper use improves key drivers like productivity, accessibility and compliance. In fact, according to AIIM, the biggest driver for organizations’ adopting scanning and data capture is improved search and share (53%). Only 27% of organizations point to an environmental policy for ditching paper. For the last two decades, capture technology has been used as a best practice to eliminate paper. But many companies have yet to implement capture in their processes. It’s hard to understand why because digital assets benefit both organizations and their customers. Digital capture frees data from file cabinets, making it accessible by all employees and, ultimately, their clients as well. Email import is a great example. Companies receive an email with an invoice, doc, or other attachment. The recipient prints it, processes it, and then maybe scans it again to send it back. But why? Technology is available now to eliminate the urge to create more paper. Innovative companies leverage capture technologies to automatically open and process emails and attachments. Not only is the email auto-classified for content, but also the attachment can be opened and transaction processed with no manual interaction. Here’s a great use case. A top insurance company and current customer in the Netherlands has fully automated their email processes, and cut that staff from 34 to 5. In the old paper-based, manual processing world, the staff had to: Open and read each incoming email Open and print the attachments Push the attachments through a manual mailroom process to route and classify the content By automating email with capture, the company not only eliminated paper, but also drastically reduced the element of human error inherent in manual processes. Automated email processing also improves customer satisfaction, allowing companies to interact with customers quickly and accurately. In fact, according to AIIM, the biggest benefit of paper-free processes is faster customer response (43%). The insurance company now sends customers an immediate response and auto launches claims management processes. As a result, they arrive at settlements much faster and drive higher customer satisfaction. But simply streamlining is not enough. It’s crucial to examine fundamental business practices and blow up the internal status quo before being left behind by an outside “disruption.” Take a look at taxi companies, who did not develop apps to allow payment, tracking, and driver ID before Uber came along and forced their hand. Mobile capture is helping organizations make these leaps forward. Many banks now offer mobile check deposit to their customers, eliminating age-old, tedious and inconvenient in-person interactions with tellers. Other advances include using mobile devices to snap and send pictures of a W2 or other document for a loan application. This is a real-life example from a leading financial services organization that embedded Captiva’s mobile capture capabilities into their mobile app. Customers get fast service and real-time interactions anywhere, anytime. The lender, using great image quality and OCR, immediately ingests data and processes transactions much faster. No paper needed! Mobile capture solutions create a direct interface to customers, helping organizations understand consumer behavior patterns. What do customers want? When is an interaction successful? Such insight is invaluable, and drives innovation. Few advancements in technology have led to more “disruption” than the introduction of the cloud. We hear many B2B customers are planning a SaaS buy with capture services in the next two years. Capture as a Service (CaaS) allows organizations to hone in on eliminating paper at the edges of their organizations, like at branch offices. The CaaS provides an alternative to paper processing at remote locations by using intuitive capture apps that process without the heavy footprint of a dedicated scan client. Our LEAP app, Snap, opens the door to these capabilities by providing them in an ergonomic capture interface. Because it’s cloud-based, a Snap environment and Snap users can be provisioned in minutes enabling remote users access to the same rich set of functionality such as real-time auto-classification and field validation that users expect faster than ever. As an example, LEAP Snap drives innovation by providing these capabilities proven capture services in a CaaS environment. Paper may never go away fully, at least not in the near future. But companies can create clear, measurable business benefits by reducing or eliminating paper and paper based manual processes. AIIM reports that 59% of organizations achieved a payback in less than 12 months from their paper-free projects, including 26% in 6 months or less. 84% achieved payback in less than 18 months – the highest AIIM has ever recorded. But eliminating paper is not a destination, it’s a journey. Truly innovative companies find ways to fundamentally change the way they do business by interfacing with customers at their first point of contact, and eliminating paper in the process. In honor of AIIM’s World Paper Free Day #WPFD, today we celebrate the digital business.

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Lucky Number 13

ECM

I have never been the superstitious type; full moons, cemeteries, ghosts, vampires, etc., just don’t bother me. Werewolves, on the other hand are a different story, but that is childhood trauma that I will save for another day. So when it came time to participate in the Gartner Magic Quadrant for Enterprise Content Management, I didn’t put much thought into the notion we were shooting for our 13th consecutive report positioned as a leader, because I like to deal in facts, and that fact is ECM is more important today than it has ever been, and our offering is again recognized as a Leader. As avid ECM practitioners we all know the importance of content and if you are like me (old),then you have seen how the role of content had evolved over the years. This evolution has not been lost on us, over the last 13 years we have constantly enhanced our ECM portfolio so our customers can address their current and future ECM needs. ECM used to be about how organizations take control of their content and while it is still a basic tenet, it’s not where we believe customers will receive the most value. We released LEAP because it is clear to us that the future of ECM is heading away from the notion of a single massive repository to a place where heterogeneous ECM systems work together to support the needs of the business; where purpose built applications that address different use cases, yet share a common API, can leverage content irrespective of where it lives. Fundamentally, the focus is on business outcomes and customer experience, where content apps seamlessly integrate with enterprise apps and enhance the experience of both customers and employees. Both LEAP and our solutions portfolio have key strengths making people way more productive, improving business outcomes and enhancing customer experiences, as demonstrated through the following apps: LEAP Courier – a new way to power business processes that depend on structured document exchange across organizational boundaries, providing a consumer-grade user experience for secure and structured document exchange, validation and tracking LEAP Snap – automatically captures, categorizes and organizes documents and related document information in real-time, turning unstructured content into actionable digital business information LEAP Concert – enables the creation of documents in a collaborative but controlled environment with the ability to identify and assign work to be done, and the use of simple review workflows that allow review and approval LEAP Express – easily browse, access, search and approve all content, no matter where it lives, on multiple form factors including web, tablet and mobile LEAP Focus – allows for fast, yet detailed reading and reviewing of business documents on mobile devices, eliminating “pinch-to-zoom” functions by automatically reformatting the document It is little wonder then, that we believe LEAP and our solutions portfolio are viewed as key strengths by our customers, partners and the industry at large. After all, these strategic initiatives make people way more productive, improve business outcomes and enhance customer experience, but perhaps equally important is the fact that our vision provides customers with a roadmap that enables their Digital Transformation initiatives. Much has been written about Digital Transformation and its disruptive impact to incumbents and while there is massive potential for disruption there is also massive potential for innovation. In the Digital Transformation era customer expectations are at an all-time high and successful organizations will need to address these expectations. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Three Ways to Provide Integrated and Personalised Care

Integrated healthcare

A new European study, commissioned by IDC highlights the key role in managing clinical information in a more integrated way. The research reveals that the UK and Nordics healthcare organisations are progressively adopting integrated and personalised care models. While today only 10 percent of healthcare organisations are ready for an integrated and personalised care model, 45 percent of them plan to move in that direction over the next two years. The reasons behind this shift is due to the rising costs of fragmented care across healthcare systems. In addition, there has been a shift in demographics due to an aging population and the rising burden of chronic diseases and mental health conditions. Patient demands are also changing. They have higher expectations regarding the quality of care and expect a better, more personalised experience as a result. The problem is that healthcare executives are aware that change needs to happen to achieve integrated and personalised care. However, they still have concerns over security and data protection, regulatory compliance, and constraints on resources whilst trying to keep costs down. In order for organisations to make this change, their information management strategies, governance and architecture must be aligned. There are three ways to do this: 1. Share data with wider healthcare networks – The full 360-degree view of the patient is still a distant vision, but sharing data with other healthcare providers, and starting a dialogue with social care and public health is a feasible objective. Information sharing between care settings is critical to incorporate and manage the increasingly wide mix of data types and sources that can help build a 360-degree view of the patient. Today, the majority of healthcare providers that own patient data have established standard rules for multilateral data sharing across the health ecosystem as they recognise the value of sharing data across the health ecosystem. Doing so can also help to improve the quality and speed of clinical research. 2. Give patients more control over their data – Healthcare executives want to give patients more control over their data to enhance engagement and make them aware of the value sharing information can offer, in order for them to act as active participants in the delivery of healthcare services. However, healthcare establishments still need to define guidelines for consent from the patient as, at the moment, they can still claim their own privacy rights. In the next two years, 45 percent of healthcare executives are expected to co-own data with the patient and ask for their consent to share data across the health ecosystem. Implementing a strategy that takes into account greater patient empowerment, will be a benefit to any healthcare organisation. 3. Better integration, Improved Clinical Outcomes – Mobility, cloud, social media, big data analytics help to overcome the limit of data sharing caused by point-to-point integration. To establish a truly patient-centric longitudinal record to be used along the patient journey, healthcare executives need IT systems – across both health and care – to be interoperable with one another and to support the end-to-end information management strategy. Thereby, strategy, governance and architecture capabilities have to be aligned in order to deliver integrated care in a coordinated way.

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Partnership Transforms Everything at #MMTM16

MMTM16

We’re getting ready to kick off our Partner Summit at Momentum Europe in Barcelona today, and I’m excited to be spending time with our European partners and team, discussing the opportunities ahead. It’s one of the things I love about heading up the global partner program – partnership transforms everything – and with Digital Transformation as a key theme of our event, the timing for these discussions couldn’t be better. In another post, I’ll share some key takeaways from my partner interactions, but for now let me share some of the ways our partners are driving transformation. Below is some of the exciting news they’re announcing as part of their Momentum participation: Life Sciences Transformation Informed Products today announced the release of two new products, both designed to help transform the Life Sciences industry. A great complement to our recently announced Documentum Life Sciences Solution Suite 4.2, these Informed Products share our focus on making transformation easier, faster and more cost effective, while maintaining compliance. Informed Products’ SharePoint for Life Sciences (SPA4LS) takes the SharePoint integration with Documentum one step further by integrating it with Documentum’s Life Sciences Suite and adding specific Life Science functionalities. In addition, Informed Products’ Enterprise Quality Management Solution Light (EQMS Light) is an integrated Quality Management module for the Documentum® Life Sciences Solution Suite. EQMS Light enables Life Sciences companies to comply with FDA and EMA Quality Management rules instantly and affordably, while being flexible enough to cater to company-specific needs. Healthcare Transformation In the Lutech wHospital® announcement, Lutech explains how “Digital disruption is real and it’s affecting every sector, every market and our daily lives…It’s important to be aware of this transformation and be ready for it.” And they’re right! We’re excited to be working with Lutech wHospital team to help drive efficiency, ensure traceability and integrate with critical systems across Q&M. We’re also excited that #MMTM16 provides us with an opportunity to talk to our healthcare customers about their digital choices. Digital Workforce Transformations Celebrating both its 10-year anniversary and 10-year relationship with the Enterprise Content Division (ECD), Docbyte explained how our organizations work together to assist organizations with their digital transformation challenges by providing smart digital workplace and archiving solutions. These help organizations gain full and flexible control over all documents and optimize business processes. When it comes to content and business process management, the organizations are focused on delivering the right tools to their customers to help them build the next digital enterprise. The relationship has also been instrumental in extending Docbyte’s solution portfolio across different sectors, including Financial Services & Insurance, Healthcare, Life Sciences and more.  Application Transformation Digital transformation also occurs when organizations eliminate applications they don’t need, reinvest those dollars for innovation, and use inactive data to provide insights for a competitive advantage. ASSET Technology Group is doing just this with its recently Certified Solution, ARROW Correspondence Management Solution and ASSET Suite for InfoArchive. ASSET has successfully met a comprehensive set of criteria for superior design, development and implementation. ASSET has demonstrated that it understands customer challenges, such as data volumes growing exponentially and stricter regulations increasing. Now organizations can tap into an easily accessible and agile solution that can scale to meet their needs, increasing operational efficiency and tapping into the power of data for digital transformation. Partnering for Transformation It’s also exciting to see our partners take their own transformations to the next level. Today, MetaSource, the largest distributor of ApplicationXtender (AX) announced that it is partnering with inovoo for its dedicated sales and technical support partner for the EMEA region. Additionally, Metasource’s MetaSTOR product (AX in the cloud) will be available for the EMEA region and offer cloud-based archiving and workflow solutions built around ApplicationXtender & Captiva software, plus inovoo’s NOVO Mail and NOVO Mobile. I’m pleased to see that partner platforms like our Springboard program, are bringing partners together to transform themselves, and ultimately their customers. These are just a few of the announcements we expect to see, and certainly just the tip of the iceberg when it comes to our focus on digital transformation.

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What is the Future of Data Governance for the Financial Services Sector?

data governance

In the past few years, the Financial Services sector has been working to comply with a range of regulations that have called for data governance to be embedded in their business, including the likes of Solvency II and BCBS 239. Many companies are probably relaxing a little as dates for these regulations have now passed or are imminent. But what is next? Can Financial Service companies stop focusing on data and data governance? I promote the benefits of data governance to everyone, so obviously, you’d expect me to say no, of course, they cannot, or should not abandon data governance. But let’s be clear, the reason I say no, is not based on an evangelistic stance of managing data for the greater good. Firstly, meeting the existing regulatory requirements was not a one-off project. They require an ongoing commitment to manage and protect the quality of your data going forward. In addition, there are several new regulatory requirements and changes coming in the sector that will lead to an increased focus on data. This is certainly not the time to stop managing your data proactively. The new regulations may not spell out that “data governance” is needed, but if you have implemented data governance properly, your Data Governance Framework should sit at the centre of all your data activities, ensuring that everything is aligned with both each other and the corporate strategy of your company. So, let’s look briefly at a few of the themes that are going to impact the Financial Services sector over the next few years: GDPR No blog on this topic would be complete without mentioning GDPR. The General Data Protection Regulation coming into force in May 2018. That may sound a long way off, but the requirements to manage personal data are likely to require a significant change in how you manage your data. I have found that the Data Protection Officers want to mature their data governance approach, as some of the GDPR requirements have a direct link to data governance. For example, you need to prove data accuracy, data integrity and, to enact the right to be forgotten (i.e. data erasure), you need to know what data is stored where on your systems and where better to hold that than in a data repository? Improving your Data Governance Framework leaves you in a better place to meet these GDPR requirements. Digital Transformation This term is much used of late and sometimes not understood. According to Wikipedia, it relates to “the change associated with the application of digital technology in all aspects of human society”. Digital transformation is going to rely on the technology being able to find the right and consistent data. If you are not confident that your data is well defined, understood and of good quality, then you need to mature your data governance approach before you embrace these technologies, or you may not get the results you were expecting. Operating Model Programmes Operational Excellence and Target Operating Model Programmes are prevalent in the industry at present. However, not all are getting the expected results and that maybe because they have not focused on data. Companies in the know are including a data work stream in such programmes. New systems and streamlined processes are unlikely to achieve the desired efficiencies if sub-standard or missing data is ignored. Indeed, in one instance it was discovered that many of the manual and time consuming processes they were trying to streamline had arisen because of data issues. It should be a fundamental part of such programmes to identify what data is needed where and of what quality to run your business better. In summary, now is the time to evolve and embed your Data Governance Framework to ensure that you can meet new regulatory requirements and get the results you expect from big change initiatives. Build on what you have delivered to date and extend it to other data in your organisation. Maturing your data governance capability will leave you not only able to comply with regulatory requirements but in a great position to support your company as it embraces the digital advance.

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