SMAX
Boost service desk agent productivity with GenAI that suggests solutions
OpenText IT Operations Aviator helps service desk agents quickly assess incoming tickets and resolve them faster.
OpenText expands delivery for private generative AI
Cloud (SaaS) and off-cloud SMAX customers can elevate user experiences and cut support costs with OpenText™ IT Operations Aviator.
Redefine level 1 support – from HR to IT, R&D, finance, facilities, marketing, and sales
The burden on service desk agents remains high, caused by high ticket volumes and manual methods needed to resolve them. Virtual agents (chatbots) based on…
Unleashing Synergy: OpenText SMAX now integrates with OpenText Core
When you think of improving operational excellence in ITSM, do you only consider reducing time-to-repair (TTR), increasing first-call-resolution (FCR) or lowering ticket volumes? If yes,…
What It Takes to Build a Game-Changing, Enterprise-Ready, Generative AI Virtual Agent
Many of us have been dazzled by the power and promise of generative AI since OpenAI ChatGPT burst onto the scene late last year. A…
Transform ITSM self-service with private generative AI
Eliminate service desk costs and elevate user experiences with an OpenAI API and private LLM virtual agent, Aviator. Meet Aviator, OpenText private LLM virtual agent, the smartest service desk OpenText has announced the technical preview of a private, generative AI virtual agent in ITSM solution..
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