Omni-Channel
Retail and CPG companies to focus on intelligence, engagement, and security in 2024
The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into…
Transforming customer experience with OpenText and Salesforce
The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™ solutions for customer experience to…
• 3 minute read
What constitutes a complete intelligent forms platform?
Having an intelligent forms platform can help your organization on its journey to digital transformation, but not all solutions are designed to meet your specific…
• 3 minute read
What’s holding back operational excellence in the utility sector?
Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution…
• 5 minute read
How to achieve cost effective content localization
Executing successful global digital marketing campaigns can be a complex nightmare even for the most digitally savvy organization. Fortune 500 companies have invested significant resources…
• 4 minute read
What makes a great CIAM platform?
The growth of Consumer Identity and Access Management (CIAM) has been phenomenal. The first CIAM systems only started to appear around 2014, but today almost…
• 6 minute read
Five reasons to choose OpenText Exstream for Salesforce
OpenText Exstream™ has consistently been recognized by analysts as a leader in the Customer Communications Management (CCM) space for over 10 years. Indeed, OpenText™ was…
• 3 minute read
If I receive one more irrelevant voucher…
It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be great if they reflected my…
• 6 minute read
Customer experience in Financial Services
In a recent blog, I wrote about the increasing prominence of AI in financial services. It’s one of the areas I’ll be presenting on at…
• 7 minute read
The power of rights management
Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a digital asset management (DAM) platform…
• 4 minute read
Digital transformation in retail
Last month, Target announced its latest figures that showed a remarkable turnaround from the same time the year before. The company said that its digital…
• 9 minute read
Is customer engagement the answer to the ‘existential threat’ facing Utility companies?
Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research…
• 6 minute read
The Digital Core: Powering efficiency and innovation for the Utilities industry
As we embark on our Innovation Tour 2018, I’m reminded of a prediction from Gartner. In 2015, the firm suggested that 80% of processes and products…
• 6 minute read
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